OverviewResponsible for the review of the patient financial information and the communication with the patient, and/or responsible party, of any third party reimbursem*nt coverage and/or the portion due from the patient for healthcare services. Counselor will complete a social and financial assessment and appropriately refer patients who have no insurance coverage or qualify for financial assistance to a medical eligibility agency for potential assistance through Federal, State, or local healthcare programs. Responsible for the collection of payment or setting up payment plans prior to services being rendered, at time of admission, or during the discharge process.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications
Education: High School Diploma or GED, required.
Experience: Minimum three years related in registration, insurance verification, financial counseling, and/or patient accounting, required. Minimum 1 year experience in hospital or healthcare setting, required.
Licensure/Certification: Notary Public Certification within 6 months of hire, required.
Additional skills required: Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors. Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building. Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies. Ability to drive/travel to multiple facilities/locations as needed.
Additional skills preferred: Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience.
ResponsibilitiesIt is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
Our team members are part of an environment that fosters team work, team member engagement and community involvement.
The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Hospitals and Health Care
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Atrium Health scored higher in 9 areas: Overall Rating, Culture & Values, Diversity & Inclusion, Work-life balance, Senior Management, Career Opportunities, CEO Approval, Recommend to a friend and Positive Business Outlook.
I am particularly drawn to the organization's commitment to innovation, patient-centered care, and its diverse and inclusive culture. Moreover, I am impressed by novanthealth. org's reputation for providing high-quality healthcare services and its focus on continuous improvement and advancement in the industry.
In leaving Novant, the doctors say they want to address the growing problem of skyrocketing health care costs. A big contributor to that increase has been a decades-old model known as fee for service, Cook said.
U.S. News also ranked hospitals in the Charlotte, Greensboro/Winston-Salem and Raleigh-Durham metro areas. The number 1 hospital in North Carolina is Duke University Hospital.
Do you know someone who you think would be a great fit for the Novant Health Team? If so, you may be eligible for referral bonus up to $6,000 (specialty night shift roles may qualify for up to $10,000)!
Why Are You Interested In Working Here? Tip: Research the organization before your interview and explain what about it made you want to apply. Example Response: I think there's always room to grow and improve, which is what drew me to your (hospital/clinic/etc).
The purpose of paid time off (PTO) is to provide you with flexible paid time off from work that you can use for needs like vacations, personal or family illness, holidays, doctor appointments, school, volunteerism and other activities of your choice.
(QUEEN CITY NEWS) — Layoffs have been announced this week at multiple Novant Health locations across North and South Carolina. On June 25, 2024, it was announced that Novant Health located at 6237 Carolina Commons Drive in Indian Land, SC, would be laying off 90 employees.
Novant Health Forsyth Medical Center in Winston-Salem is the largest healthcare facility in the Novant Health system, serving 22 counties across North Carolina and Virginia.
Novant Health was formed July 1, 1997 by the merger of Carolina Medicorp of Winston-Salem, North Carolina and Presbyterian Health Services of Charlotte, North Carolina. We've continued to grow and reach out to new communities through our medical centers.
You may think there's not much difference between Charlotte's two major hospital systems, Atrium Health and Novant Health. But unlike Novant, Atrium is considered a unit of local government. In fact, Atrium's legal name is the Charlotte-Mecklenburg Hospital Authority.
Atrium Health has an employee rating of 3.8 out of 5 stars, based on 2,734 company reviews on Glassdoor which indicates that most employees have a good working experience there.
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