Where is most of Ashley furniture made?

Today the company maintains plants across the United States and also operates several factories (including its largest) in Pacific Rim countries such as Vietnam and China . They also have sourcing offices in India, Vietnam, Southern China, Muar, and Taiwan.

Where did Ashley furniture open its first retail location in?

History. The first Ashley Furniture HomeStore opened in Anchorage, Alaska in 1997. Since then, the company has become the #1 home furniture retailer in North America.

How many Ashley Home stores are there in the US?

There are 777 Ashley HomeStore locations in the United States as of January 10, 2024. The state and territory with the most number of Ashley HomeStore locations in the US is Texas, with 64 locations, which is about 8% of all Ashley HomeStore locations in the US.

Is Ashley furniture made of real wood?

Ashley Furniture pieces are made with different types of materials that range in durability, from particle board and poly fiber to solid wood and real leather .

Does Ashley furniture have different levels of quality?

With Ashley Furniture, it's a good idea to set realistic expectations. Their sofas come in a range of price points, and naturally, that also means a range of quality levels .

Who did Ashley Furniture merge with?

— Ashley Home's acquisition of D2C mattress specialist Resident Home creates a combined $2 billion bedding business that will leverage the manufacturing and supply chain capabilities of one of largest furniture and mattress manufacturing operations in world.

What is America's number one furniture store?

In 2019, Ashley HomeStore was the top ranked furniture store in the United States with sales that amounted to about five billion U.S. dollars. Amazon.com was the top ranked online furniture retailer in the United States that year.

Where is Ashley Furniture headquarters located?

Arcadia, WI Ashley Furniture Industries / Headquarters

What is America's largest home furnishing store?

Welcome to Furnitureland South , the World's Largest Furniture Store. You'll find hundreds of reputable brands and 1.3 million square feet of quality home furnishings and stunning displays in our North Carolina furniture store.

How much is Ashley Furniture worth?

Leading The Furniture Retail Industry By comparison, Forbes estimates Ashley Furniture Industries brought in $10.3 billion in revenues, putting it at number 43 on its list of America's Largest Private Companies. It has some 3,400 employees and is a global business with 1,125 locations in 67 countries.

Who are Ashley Home Store competitors?

Ashley Furniture Industries's competitors and similar companies include IKEA, Wayfair, HNI Corporation and Sleep Innovations .

Ashley Store in Arlington, TX (2024)

P Godwin

Jul 20, 2024

We had another fantastic experience at Ashley Homestore in Arlington, TX. Chris helped us today. He listened to what we were looking for, didn’t hover, but stayed close enough to answer our questions. Chris helped us stay within our budget, explained every detail, and we couldn’t be happier with the process.

lizzy aguilar

Jul 19, 2024

Worst experience ever! If i could give this a 0 i would. our sales person named Christopher, tall curly hair guy so unprofessional he was so rude and unhelpful I’m never coming back to this location. Don’t waste your time or money here

juliana galvan

Jul 19, 2024

Very unprofessional work ethic coming from the tall curlyhead with a sleeve tattoo i believe his name was Chris i expected more from Ashleys furniture store..

Rebecca Ybarra

Jul 19, 2024

The salesman Chris smelled of alcohol and smoke🤮 he was slurring his words and mentioned he was at a club last night drinking and smoking UNPROFESSIONAL!!!! will call corporate

Tyger Rodriguez

Jul 18, 2024

Great customer service. The sleep expert really knows his stuff and the sales associate was very attentive and patient and worked with me on some pricing! Also, there’s some really nice stuff in that store to choose from.

Don Istheone

Jul 17, 2024

I loved the recliner, but after a year and a half I start to have electrical problems. It intermittently works. The wires seem to be connected.I’ve never worked so hard to get someone to repair anything.Every phone call I make I get passed off to another number to call. Then I’m requested to put my info in a chat box. Then told I needed to call yet another number and do the uploads again.This is POOR customer service!! I will definitely leave Ashley’s off my list for future purchases!

Heather Burts

Jul 17, 2024

I was greeted right away at the Arlington store on S. Cooper, and received excellent customer service.

jeremy spangler

Jul 16, 2024

Great customer service

Anna Rodriguez

Jul 15, 2024

Great experience at JPS. Wonderful doctors.

Crystal Wilson

Jul 15, 2024

Ashley's has a wide array of furniture. MiKelly was professional and knowledgeable

Selinda Montgomery

Jul 14, 2024

Korey was great! Knowledgeable, didn't pressure us and was fast providing us information. Appreciate the excellent customer service.

Mary Ann Lewis

Jul 13, 2024

Our sales person Taylor was nice and helpful. She answered all our questions. Everyone else was nice and friendly also. Great store great experience.

Joby Spradley

Jul 10, 2024

I had some issues with an online order, went to the store and was taken care of immediately, they guided me through the process to get the furniture and delivery all set.Thanks

dani sanchez

Jul 08, 2024

10/10 they help me wonderfully throughout my expectations for what I need!!!! I highly recommend going here!!!

Sergio Garrido

Jul 08, 2024

Excellent customer service!

Sheree Morris

Jul 07, 2024

We had the best experience today shopping for my mom a chair. We went in not knowing if we were going to find the right thing, and Kashia was so very helpful. She helped us find the perfect chair. We were in and out within an hour. We sat in one chair and we bought the first chair we sat in. She knew exactly what we wanted. Super friendly and professional. Thank you Ashley…Kashia needs a raise!

Trixie Boyd

Jul 06, 2024

Eric was amazing 🤩

jeremy gilcrease

Jul 06, 2024

Michael Kelly was a pleasure to work with. He took fantastic care of me and my family and look forward to our new furniture.

Corina Paniagua

Jul 05, 2024

Great customer service very attentive, I did read previous comments that the salespeople are very pushy to make sales but I went in knowing exactly what I wanted. They only offered once the warranty which I kindly declined, and moved forward with the purchase with no issues everything took me about 10 minutes to be exact and everything ran really smoothly.

Pedro Chavez

Jul 03, 2024

Eric was great, very informative. He listened to feedback and recommended the perfect furniture for our home

L R

Jul 03, 2024

My visit to Ashley Furniture was less than satisfactory. The selection left much to be desired, with limited options that failed to inspire or meet my expectations. The lack of variety made it challenging to find pieces that truly resonated with my personal style and the needs of my home.Upon entering the store, the sales approach was immediately off-putting. The staff, resembling a flock of vultures, were overly eager to the point of discomfort. One salesperson's conspicuous signal to another upon our arrival felt unprofessional and tacky, setting a negative tone for the visit.The persistence of the sales team was relentless. Despite my clear disinterest, they approached us no less than five times, each encounter more intrusive than the last. Their inability to respect my browsing space and decision-making process was frustrating. It reached a point where maintaining politeness became a struggle, as their pushiness bordered on harassment.Overall, the experience was marred by aggressive sales tactics and a disappointing product range. It's unfortunate when a shopping trip, which should be enjoyable and exciting, turns into an ordeal. I hope Ashley Furniture reevaluates its customer engagement strategies and broadens its selection to better serve potential buyers.

Erin Calder

Jul 02, 2024

Gayle was amazing.

Ernest Gines

Jul 01, 2024

American made, quality made. No pressure sales. Great teamwork. Special shout out for Korey, very knowledgeable and provides very information requested. Very comfortable and enjoyable purchase.

Araceli Reyes

Jun 28, 2024

Taylor and Corey were very helpful with getting us our king bedroom set definitely recommend both of them !

Leslie Dugger

Jun 28, 2024

Looks like we over paid by 2000

D Soto

Jun 27, 2024

Best friendly experience with Miguel. He was not pushy but professional and heard our needs.

Michelle Engroff

Jun 26, 2024

Prices are WAY cheaper online. They will price match it. Other than that pretty smooth still waiting to pick up item

Kristen

Jun 24, 2024

I had a positive shopping experience at Ashley Store. I was able to make my furniture purchase in a fast and efficient way, and Gayle was very helpful. She answered all my questions, was knowledgeable about the merchandise, and was very pleasant.

3xclusive Marie

Jun 22, 2024

Loved every second there. Great selections. Korey was really nice an really helpful in the process. 10/10 recommend Ashley's an asking for Korey.

Clovis Cisneros

Jun 22, 2024

Taylor is an excellent sales representative and helped us find exactly what we wanted.

Jeremy Thomas

Jun 22, 2024

The customer service at Ashley's was incredible. Courtney and Eric were very easy going and answered all of our questions. I would recommend if you are going to shop at Ashley's you must ask for them.

Cass B

Jun 22, 2024

My sales person Christian was very patient and assist with showing me different designer styles. He brought over the staff member to demo the adjustable bed and that person was very knowledgeable. I was looking to purchase a kitchen table and chairs and a dining set but all of the chairs for those sets were uncomfortable. I settled on just a particular table and not the chairs.

Karishma Shroff

Jun 22, 2024

Miguel was excellent in helping our family out with all our needs. Even on his off days! We appreciate him and the store. Great service great customer skills.

Debbie Rutledge

Jun 21, 2024

Gayle was very friendly and helpful to my sister and I as we purchased a twin bed for our mom.

Jay B Brown

Jun 21, 2024

Great experience, very personable salesman!

Devona Vanis

Jun 18, 2024

Korey was absolutely amazing, very knowledgeable, patient, and had the best customer service ever.

Tiffani Holmes

Jun 17, 2024

Chris was great and very accommodating.

Chenette Williams

Jun 16, 2024

We always find what we are looking for in Ashley Furniture. Lati was amazing and very helpful to get us what we needed at the prices we were seeking!

sam martinez

Jun 14, 2024

Chris Martinez was a great salesman

Wynter Rose

Jun 13, 2024

Korey was a great help to me. The place is clean and the people are nice as well as helpful. Thanks again to Korey in Arlington for everything.

Brenda Kirk

Jun 13, 2024

To: Mr. Michael Kelly, sale specialistOur experience was truly five star. Our sales person Mr. Michael Kelly, was exceptional and we loved his professionalism in helping us in buying our furniture. We would definitely recommend him to other potential buyers to go to the Arlington location at 4650 S. Cooper Street, Suite 101, 76017 and ask for him.Thank you,The Kirk's

M L

Jun 13, 2024

RUN AWAY FROM THIS STORE! This lack of customer service is appalling. The sales manager Courtney's response is "It is not our job to provide customer service". There are plenty of furniture options in DFW where client satisfaction and service is a priority. This store doesn't deserve your money or your time.

Daniel De Leon

Jun 13, 2024

Great delivery service. Delivery men very courteous and quick.

Trey D Kicks (Trey_D_Kicks)

Jun 12, 2024

Arlington store was a big help Latie was a big helped and met all my needs and quickly.

Angelia Casey

Jun 11, 2024

I purchased a bed and mattress at the store and later chose to have White Glove Delivery. I was unaware nor advised this service would not assemble the bed. I purchased this service to assemble the bed not to walk a full size mattress, in a box, wherever I wanted . I have had several conversations with Ashley concerning this delivery and not once was I informed this particular item would not be assembled. Very disappointed to say the least!

Scott Ewers

Jun 10, 2024

We always have a great experience there Corey helped us today and he went above and beyond. If you want great superior service ask for Corey.

Veronica Rios

Jun 08, 2024

Taylor worked great with us! Please be sure she receives plenty of kudos! My children even talked about how friendly she was! Great experience over all! Can’t wait for my delivery!Thanks again, Taylor! Great customer service! May God Bless you always!

Elizabeth Coates

Jun 08, 2024

We came in looking for furniture and left with so much more! Gayle was so insightful and friendly while we were browsing and really took the time to educate us on promotions, mattresses, and anything we needed. We will be happily returning 🙂

Naijha T.

Jun 07, 2024

Had a great experience here! The selection is really nice and the entire staff was welcoming and friendly. Our salesperson, Eric, was great and made the whole purchase process quick and easy! Would recommend 10/10.

Derwin Ward

Jun 07, 2024

Christopher was extremely helpful and assisted me in completing my home decor

tare horton

Jun 06, 2024

The movers were Great, they did a Awesome job. They were very careful not to break anything , and they set everything up the way I wanted it.

Jerry Edwards

Jun 05, 2024

I went into store to look at their recliners. I looked at several and found the one I liked so bought and paid for the recliner at that time and delivery time and day were setup. The recliner was delivered at specified time but when the delivery guys brought the recliner inside I immediately told him it was not the right color, I had selected a lighter color called Fossil but that is not the color I that they delivered. The delivery guy said I would need to call Customer Service so I signed his phone to confirm delivery although it is not correct. I contacted Customer Service and they said they would process the complaint and send it to the store and someone would contact me. After several additional calls to Customer Service I still have not been contacted by anyone. I also called the store directly and one of the Sales person told me that he would let the Manager know about my complaint. I still have not heard from anyone from the store.With Ashley you don't get what you want, you get what you get!The store is located in Arlington Texas on South Cooper Street.NEVER AGAIN!!

Homero Parga

Jun 05, 2024

(Translated by Google) Very nice, friendly and help you with everything, they understand you and do their best to make it a pleasant experience.(Original)Muy agradables amables y te ayudan en todo te entienden y asen lo mejor para que se una experiencia agradable

Michael Lowrance

Jun 03, 2024

Christian Jamie was a very good salesman and took good care of use

Alfred McQuirter

Jun 03, 2024

Was a wonderful experience with the team of Korey who educated us on the mattress and Angel who was very patient with us on our living room selection y’all have two very good employees thanks to those two gentlemen for all there help

Savannah Jefferson

Jun 03, 2024

Get customer service

Crystal Hoffler

Jun 01, 2024

Me and my mother had a good experience ☺️

Darian Graham

Jun 01, 2024

Bought a couch here back in March from a representative in the store (I believe his name was Charlie) and we were straight up lied to. He tried pushing the sale on us, telling us it would take 2-3 weeks for delivery. Here we are nearly 3 months later and still waiting on the delivery because the couch was on backorder and they didn't bother to tell us the truth about how long it would take (the information was readily available on their website). He also told us that our warranty (if not used by the end of it's term) would be refunded to our card. The fine print actually says it turns into a rebate for the store. Another lie to get us to buy. I would avoid buying here.

Brenda Hayes

May 31, 2024

Jeremy went the extra mile to get my application approved.The team work is excellent.He was very professional and courtesy was presented with no pressure.I was very pleased with the outcome.I would most definitely recommend Ashley Store.

Melissa Hare

May 31, 2024

I received the worst service. The furniture arrived defective. I got the run-around from 5 different employees and managers regarding my refund. I continued to get multiple calls at different times, every day for them to redeliver the same items I returned. I even went to the store and spoke to them regarding my items being returned. They never canceled the order in their system. It has been 6 days since I returned them and still have not received my refund. I will NEVER purchase furniture from them again.

Courtney Jackson

May 30, 2024

My experience at Ashley furniture was phenomenal. Courtney Yousef helped me and she was absolutely wonderful. I had great service and she was very helpful in assisting with finding what I needed. I definitely recommend them and when you go ask for Courtney!

Crystal Franklin

May 29, 2024

Michael was friendly, knowledgeable and helpful with helping us find the perfect bedroom set for my daughter.

Lulu Delgado

May 29, 2024

Great people, great place, always a pleasure buying from this Ashley's furniture store (homestore), Thank you Eric Toops.

Rosa Niehans

May 28, 2024

We have shopped Ashley a couple of times. Always friendly personnel that wait on you. They show you the furniture you’re asking for and never push you to buy. We have been very pleased with our furniture we have bought. Thank you Lati for your help.

Sean Hale

May 27, 2024

Fantastic place to shop

catherine hayes

May 26, 2024

I'm appalled that an associate manager (Courtney) would say her job doesn't include customer service! I expressed my concerns asking her to reach out to someone higher than herself when she replied "I can't" nor would she provide any contact information for me to reach out to them. My delivery was not completed when scheduled (I received one item a few days ago the other was to have been delivered yesterday). I canceled the order, attempted to return the item (I haven't even sat on) previously delivered and was told "No I can't do that". My time and my money were wasted, and I now have an incomplete set of furniture because her job is not about customer service! Worst experience ever!!!

Altinay Rivera Guillen

May 26, 2024

(Translated by Google) Mr. Amilcar, wonderful, excellent treatment, courteous, very professional, accommodating, helped us complete our purchase in the best possible way. The product with exceptional quality. I recommend it 100%.(Original)El señor Amilcar maravilloso un trato excelente, cortés, muy profesional, complaciente nos ayudó a completar nuestra compra de la mejor manera posible. El producto con una calidad excepcional. Lo recomiendo 100%.

Alejandra Brito

May 24, 2024

The person who assisted me was super attentive and answered all my questions appropriately.

Scott Bourgeois

May 24, 2024

Well organized and a great team. Shout out to our salesperson Michael.

Donna Wright

May 23, 2024

Megan was pleasant and knowledgeable. I would definitely shop there again and send all my friends to her without hesitation.

Apostle Cecilia Rodriguez

May 23, 2024

Such a pleasant and simple buying experience!! Ask for Chris at the Cooper location in Arlington TX, he was so helpful!! I love Ashleys!!

Gaby Venzor

May 23, 2024

The associate who helped us was very knowledgeable and friendly.

David Griffith

May 22, 2024

Great selection. Patient sales people.

Diana Solis

May 22, 2024

Had a great experience with Korey as our representative. He was welcoming, attentive, and informative. Overall, highly recommend looking for him when making purchases at the Ashley near Parks Mall.

Annick Fierens

May 22, 2024

Jose did a great job and provided good customer service.

Cathie Byrnes

May 21, 2024

Jeremy was amazing and bent over backwards to make my shopping experience pleasant.

adetutu oguntuyi

May 21, 2024

Very detailed and good marketing

Yvonne Behneman

May 19, 2024

Great Service! Chris was friendly, knowledgable, and very helpful. The furniture is beautiful!

Linda Shelby

May 18, 2024

DISAPPOINTED

Chez Jacobs

May 17, 2024

The store its self was fine. Pick up was terrible won't buy from them againGot to the pickup location to a sign on the door saying they would be back in a hour no specific time listed.Called only to find out they should be there and had to send them a picture of the note on the door before they would address any issue after finally getting someone out took them another 45 minutes to even get the order ready costed me money sitting and waiting for a rented truck. Again store was fine if you pay for the shipping probably fine if your picking up your own order just go somewhere else.

Elizabeth H

May 14, 2024

Excellent attention, cost, variety and colors

raylinm88 king

May 13, 2024

Very attentive and detailed knowledgeable, but not good on getting you a the best deal they can offer

Wanette Wright

May 12, 2024

Chris was great and very helpful and we put the table in layaway. He even got me a discount very nice and kind man.

William Coffman

May 12, 2024

I was able to work out a deal that solved all my furniture needs

Megan Vogel

May 11, 2024

I had a very bad experience here. I moved into a new apartment and went to purchase a dining room set immediately. I went to the store and ordered something online and set up delivery. They rescheduled me three times and I finally went up to the store and asked for my money back and the manager offered me a small refund and said she spoke to her regional and there was a firm delivery for the following weekend. My delivery window was from 8 to 11 and at 10:56 I got a text asking me to schedule my delivery again so immediately went up to the store and got my refund. They have horrible horrible communication skills and when you try to call the store nobody answers.

Marta oliveira

May 10, 2024

Multi years/sets of furniture I’ve bought from the Arlington store. I always shop around but end up returning for the quality and value bundle pricing. Jose helped us this time and was very helpful and professional. I recommend the service and value you get with Ashley!

sarah sacks

May 08, 2024

Worst experience ever. I do NOT recommend going to this Ashley store. I order a king bed set from them which I made extremely easy by going in there and already knowing exactly what I wanted. The guy that helped me didn’t have to do much. I told him I was moving and needed the bed set. I paid for delivery and setup. He said make sure I respond quickly with delivery which I did. It was going to be delivered on a Friday. Since I picked assembly I knew it would take a moment. So I took off work for that day. The day before I get a call that the king bed is “lost”. She had no update when it would be in and was extremely unhelpful. I then did the Ashley chat online and waited for them to tell me I have no order placed with their company. I left work and went to the store I purchased at. Between this I messaged the guy who I purchased with which I got zero responses. I then get to the store and he is laughing in a corner and we lock eyes and as I go to the counter he sends me a text sorry I’m on lunch. He clearly was not. I then speak to the manager Megan and tell her the situation. She cuts me off multiple times. Tells me over an over to give her until the end of the day. So I said is that 5 o’clock? You close at 9? She said yes around 5 I will reach out. At 7pm I call her since I’ve heard nothing. which she doesn’t answer and instead sends me a text message saying it shows the 7th now. Couldn’t even call me though. The 7th passes and they have no update. I have cancelled my king bed set and will not ever be going back to this store. Their communication all around is horrible!!! Why you would think texting as a manager is acceptable I have no clue. Save your time & money and go somewhere else!

elliot Ohiokhuaobo

May 06, 2024

I had a great experience, Eric helped me navigate the process. I will recommend to anyone. Thanks

Oscar Garza

May 06, 2024

Very good customer service. We got attended by the salesman in a wonderful and courteous way. We got the dinning table and chairs we were looking for.

Brittany Woods

May 06, 2024

Mike Kelly was extremely knowledgeable and helpful. His assistance was greatly appreciated.

Belynda Shine

May 05, 2024

Service was excellent

Shannan Frohlich

May 05, 2024

We came in to get new pillows and look at new mattresses. I am always thankful for nice customer service and willing to give us time to answer questions without sales “buy it now” pressure. We will be back when we are ready to purchase the mattress!

Liliane Jean

May 05, 2024

Poor customer service and rude staffs. Their so call manager are worst they don't even have the basic communication skills. All they care about is making a sell. They judged client base on how they look. I do not recommend Ashley furniture in Arlington. I reported them to cooperate.

John Lopez

May 05, 2024

Jose was too amazing!

Karen Schroeder

May 04, 2024

Good selection and Chris Martinez was great to work with! I appreciated all of his help!

Lawrence Kelley

May 04, 2024

Gayle was most helpful to us. We were able to furnace our entire house in one trip.

B Morris

May 04, 2024

The store had a wide selection of what I was looking for, and our salesperson, Antonio, was professional, knowledgeable and worked with me on what I needed. In addition, everyone in the store was friendly. I will definitely return to this store for future purchases and will recommend to family and friends.

Winfrey Love

May 03, 2024

I enjoyed visiting the Ashley Store in Arlington Texas. Very friendly & knowledgeable staff. Helped me get the right product @ an affordable price. I definitely will patronize their store, for my next major buy. Thanks again Winfrey......

Millicent Jones

May 02, 2024

The Arlington location is by far the worst location ever! They literally dropped the ball multiple times in setting up delivery for my mother-in-law bedroom set. Mind you she purchase 2 wks prior inside the store with the help of one of the “managers “ and still did not get her furniture delivered. She canceled her order and they lost over $5k in sales. Do not go to this location they provide high expectations with broken promises. Will never return again.

Angela Glover

May 02, 2024

I have not shopped at Ashley in years. This experience was exceptional customer service. Thank you!

Sylvia M.

May 01, 2024

The absolute worst service, if i had the option to give it zero stars i would. All they care about is making the sale, they lie about the inventory, they lie about the delivery all until its too late they have taken your money and now you are left without money and furniture. Kasha, Courtney and Meghan along with the warehouse staff all made this experience hell. And their only answer to anything is well the system wont allow me. Allowing a computer dictate your level of customer service is the worst that is not customer service. I will never ever be a Ashley Customer and i truly hope anyone reading this wont be either. Do not waste your money on this company or your time with people that could care less about you as a person. I wish i could tell my entire story and how each of them failed. But take my word for it, do not shop Ashley Furniture.

Vanessa Woodberry

May 01, 2024

If I could give a zero star I would the staff is only concerned about making a sale my elderly mom and myself spent over 7,000 in one day just to end up with no merchandise last week I was told I would get my mattress on the day we moved in after we called and ask why we haven’t received the text to confirm they told us the order was cancelled same thing with my mom bedroom set after she confirmed through text they cancelled her order this is the worst place I would never shop here again HOME ZONE WILL CONTINUE TO GET MY BUSINESS

Lawrence Stokes

May 01, 2024

I had pleasant experience! I so enjoyed my interaction with Michael. Very pleasant, very helpful and knowledgeable person. I will certainly recommend Ashley furniture to my friends, and will refer them to Michael.

Bill Towe

Apr 29, 2024

Gayle and her manager were amazing, helpful, and quick to get me taken care of.

Penola Owens

Apr 28, 2024

Michael showed a great amount of energy and concern about what I wanted. I came in looking for one thing and left with a much needed item.

Dianna Byrd

Apr 27, 2024

Ms Carla J, is an amazing sales representative. She gives honest feedback and show patience when you are making a decision.

Anthony Moore

Apr 25, 2024

Megan the manager open up her arms of warmth and friendliness with hands down supervisor and superior customer service managerial expertise never seen south of Interstate I 20.This is the greatest store since slice bread miss Megan is the best manager ever thank you for making this shopping experience easy, affordable and projecting me to be a legacy shopper for life. Hallelujah Jesus Christ for Ashley furniture store.Kani saleswoman is so patient an outstanding salesperson, empathizes with my sleep needs, excellent Listener of my heart, easy to discuss pricing, smiles at my frustrations and keeps me balanced that this invest and purchase are needed, desired and affordable thank you so so much Mrs Kani for the greatest bed experience purchase in twenty years. Hallelujah.Korey Delanie the expert doctor is very informative and great at his craft we joked and laughed and he brought to laymens terms what an excellent experience is with temperpedic mattresses.Hallelujah Ashley family you got a customer for life.Anthony Michael Moore

Erica Palacios

Apr 25, 2024

We had an amazing experience in store with Micheal helped us out. He greeted us and gave us a great deal for the dressers we asked of but today we had bad experience at the warehouse. No one was there to open and help out. We get home a dresser is broken and The wrong color they’re supposed to be champagne, but they’re silver. Spoke to someone so hopefully we can get A new dresser delivered with free delivery. I don’t mind settling for the silver. I’m happy with whichever one but just had to point out. It was the wrong color because what if it’s somebody else Doesn’t want to settle for silver They need to be more on top of their job and more aware of customers orders to get them correct the first time .

Tamara White

Apr 24, 2024

Loved working with Gayle she was awesome & very patient with me being that I was unsure with what I wanted. She made my experience great, she’s the best.

Elisabeth Olivares

Apr 24, 2024

Korey was great! He checked on us through out our visit to the store. Explained all our financial options and promotions. Made the sale a very easy purchase! Can’t wait to have our new living room set!

CASSIETTA HARRISON

Apr 22, 2024

My experience was great starting off with Christian Jai. I just left Living Spaces, customer service was not the best but their furniture was more my taste.So Christian, asked what was I looking for I told him a sectional but not thrilled with what I saw on the showroom. He found a sectional I Loved, he and Amilcar Ruiz, worked so hard got me a GREAT deal. Christian & Amilcar are the best salesman at Ashley in Arlington extremely professional, patient.You two help me change my mind purchasing from Living Spaces, to Ashley.Thank you!Cassietta

Mario Ozuna

Apr 22, 2024

Me and My Wife bought two living room sets today, and Ms. Taylor Kilgore was so very awsome to deal with. Would totally refer her to anyone needing anything from Ashley's furniture, she's the one to deal with.

Patricia Bogart

Apr 21, 2024

Gayle was wonderful to work with. She spent a lot of time with us & didn’t get upset when we changed everything after the order had been written up. She was patient & managed to get exactly what we wanted. The experience was 5-star for sure.

Rhoda Bickerstaff

Apr 21, 2024

Very good customer service.

Xavier Gonzalez

Apr 20, 2024

Went to Ashley’s Furniture Store at Arlington Texas on Cooper and we were purchasing 2 bar stools and finally we were at the check out ready to go pick up at the warehouse when unfortunately, they told us the payment did not go through however when we called the credit card company they said other wise and that we had to now wait 7-10 days to get our money back and wanted us to use another form of payment to pick up the merchandise. It was there error and now we have to wait to get our merchandise that we purchased and payment went through. What a coincidence that now it’s a system error on there end. And nothing can be done but for us to use another form of payment. Maybe when you are doing a sale you might want to check your system maybe even wait to do an upgrade before the store opens or the store closes and to make sure they are working properly and fully charged. What terrible service we experience at Ashley’s furniture store in Arlington on cooper the sales person and the assistant store manager. Horrible service!!!I can’t even go buy my barstools at another store because I have to wait for my money to go back in on my card. What a coincidence that they don’t have record of the sale and my card company confirmed to them it was taken out.

Michele Rossler

Apr 20, 2024

We have been long time Ashley Furniture fans. We had a house fire and are starting to replace big ticket items. They were very caring and took care of us right away! Thank you!

Bonnie Simmons

Apr 19, 2024

Lati was very helpful and I found just what I was looking for.

white heart

Apr 17, 2024

Great customer service, I love the new manger( Megan Wright) she is super helpful and knowledgeable about all furniture in the store.

jonathan sosa

Apr 17, 2024

Staff was very nice and helpful. I did not feel pressured to purchase items I was on the fence about.

Dominique Burrell

Apr 17, 2024

I had an excellent experience with Ashley. Both Taylor and Alex were absolutely wonderful to work with. I would recommend to anyone

Cammi Crowther

Apr 16, 2024

Eric Toops was amazing. Great sense of humor, very friendly, has a great smile. Hard to find customer service that is good enough anymore. Eric was and went ABOVE AND BEYOND with us today. I wish more people could and would be like him.Thank you Erik Toops for making today's experience a positive one. We will only deal with you, no one else.

Estela Reyes

Apr 16, 2024

Very friendly and helpful in assisting for the items I was looking for.

Mary Byars

Apr 15, 2024

As soon as I walked in, I was immediately approaching. I asked if I could just walk around and come to the sales person if I had questions and they agreed, but then completely followed me around the whole time. It was very uncomfortable.

T B

Apr 15, 2024

Sales person came over quick. Left to go start order and someone else returned. Was told he got busy. She was too busy on her Sales radio and other employees interrupting her. Kept messing my order up. Poor service.

Kelly B

Apr 15, 2024

Welcoming environment. Immediately upon entering the Ashley Store in Arlington,TX, I was greeted with a smile and welcome by Micheal K. His demeanor was very professional. He made sure to offer assistance while encouraging me to browse the store at will. Today I knew exactly what I was looking for and although the store didn't have the item on display, Micheal assisted with getting it ordered. The process was smooth and quick. I defintely plan to shop the store again with future purchases.

Kelly Peterson

Apr 14, 2024

Lati was a super help , very knowledgeable and easy to work with on our furniture purchase !!

Clarice Thomas

Apr 14, 2024

Taylor K was amazing!! Recently moved to Texas so was looking to furnish my new place. I wasn't sure exactly what i wanted but Taylor was patient and took her time making sure i was happy. Excited with my purchase!! Probably one of the best shopping experiences i have had. I will definitely refer anyone looking for furniture to go see Taylor!!!

Jeremy Raines

Apr 13, 2024

Had an excellent experience at the Arlington Ashley store. We had been to about five furniture stores before finding a sofa that met ALL of our needs, and at a great price! Korey, was phenomenal!!! He did not pressure us at all through the process, and followed up after the sale to make sure we were completely satisfied. Could not have gone better, ultimately pleased with the shopping experience. We will be back for any future furniture needs!

Mary Garza

Apr 13, 2024

Well what can I say, my experience inside the store was exceptionally good, my salesrep Jose Villafane was knowledgeable of the products that I was looking to buy, helped me out with the entire purchase but....when it comes to the delivery service is terrible, left garbage all over my house and refuse accept the pick ups, make sure if you're getting a new mattress and the matress they are picking up is in great condition, i mean like it's brand new..lol or else they wont pick it up.

Rosalie Cotty

Apr 12, 2024

Nicolas was an amazing salesman!!!He explained everything for bought my vanity.👌🏻

Gina York

Apr 12, 2024

Fantastic experience! Ordered my stand from Chris over the phone and in 15 minutes the transaction was complete and I pick up my furniture tomorrow!

Analisa Gabriel

Apr 11, 2024

Great experience at the Arlington store. Eric was very professional, helpful and knowledgeable. We had a great conversation as well.

rlg brave

Apr 11, 2024

Wonderful experience w/ the sales team @ Ashely’s furniture! Taylor was really wonderful & gave us a great deal! 💛the furniture!

franchesca zarate

Apr 10, 2024

See Gayle. She is the best and very patient.

Kathrina Carr

Apr 07, 2024

Great Customer Service!!! Chris was working for us and helped out a lot!! The team was Awesome and all Helpful!!

Keroshawndra Preston

Apr 07, 2024

Christian was awesome. I almost left without getting the couch I wasn’t looking for, and just as I was about to leave he doubled back and showed me a couch I fell in love with. Thank you so much to the Ashley’s team!

cruz Hernandez

Apr 06, 2024

The sales lady Carla was friendly and courteous we completely a great sale.

Marcus Wilson

Apr 05, 2024

The experience was excellent!! Antonio was an awesome salesman. I would recommend this place to all friends and family

Mario Estrada

Apr 05, 2024

Great service from all and specially by Michael !! He was awesome!! He is the best.. ask for him when you go to Ashley's Furniture in Arlington Tx!!

Ken Martinez

Apr 02, 2024

The sales Mgr. Megan Wright was great very friendly and helpful. Thank you

KaDarius Durham

Apr 02, 2024

I would like to give a huge shout out to Miguel Meza! He helped my fiancé and I buy A Tempur-pedic mattress over the weekend and we love it. Thanks so much Miguel!!

Karen Wills

Mar 30, 2024

Our experience was excellent. We were greeted as soon as entered by Korey who was friendly, patient and very knowledgeable. Very happy with our purchase, as well.

Jonathan Cage

Mar 30, 2024

Antonio was a great sales person. Knowledgeable about the bed I purchased. At times there appears to be a disconnect between sales and delivery. However once clearing that hump all was well! My delivery guys were on it!!

Evans Okemwa

Mar 30, 2024

Am here to share the great experience I had today especially with Korey! He is highly knowledgeable and understands his assignment 💯. Not forgetting the great and unforgettable customer service 👏 everybody who attended me was great too. Thank y'all for everything.

Morgan Fangman

Mar 26, 2024

Jose was extremely helpful!

Bree Schweigart

Mar 25, 2024

Just buy online. I could’ve saved so much

Judah Williams

Mar 24, 2024

I am still waiting on a resolution for the broken furniture delivered. Apparently if the delivery staff takes it back, they have to pay for it. I didn’t know this upon delivery when they told me they couldn’t take it back, but had to have a technician to come out and if not able to repair or replace I would get a refund. It was all lies! I still have the damaged furniture that was delivered damaged with the delivery guy putting it in the note. I have not yet been contacted. I am constantly contacting them or my sales representative. I would just like unbroken items since I paid for the items brand new.

Alicia Pugh

Mar 24, 2024

Ashley was helpful and attentive and helped me search for what I needed

Abigail Rios

Mar 24, 2024

Had a wonderful experience!!!

Bobby Davidson

Mar 24, 2024

I will never go back to this place. The sales woman was very pushy and didn't lesson to me about what I was saying at all. At one point she talked me into setting into a power recliner then she started pushing the button to the recliners head and back until it was hurting my neck. I kept asking her to stop but she on kept doing it. My wife had to tell her to stop and then she finally did. I mean come on man! When I asked my wife if she wanted anything from the store and she said no I said let's go. The sales woman followed me almost out the door. Like I said never again.

Luceita Solomon

Mar 23, 2024

Great deal!!! Quick financing!!!Wonderful product!!!

David Lewis

Mar 23, 2024

Great job Ashley

Laci Espino

Mar 23, 2024

Chris was very kind and knowledgeable.

Daniel Alverson

Mar 23, 2024

Good service, good prices. Easy peasy.

Lori Tassin

Mar 23, 2024

We walked in, told Manuel what we were looking for, he took us straight to what we wanted. Quickest, easiest furniture shopping ever.

Lorena Brena

Mar 21, 2024

Both my husband and I had a great experience at Ashley’s furniture store. Eric was awesome he helped us get a great deal with our sofa and dining set. He’s friendly, smart, and knows his job very well. If you ever need a good sales rep I definitely recommend him 100%.

Angela Fleming

Mar 18, 2024

Eric is amazing. He used to work at the Fort Worth location, is now in Arlington. I drove 30 minutes away to deal w him. Customer service was great!

Joe Hankis

Mar 17, 2024

Was a wonderful experience and would highly recommend thanks 😊

jason lukasik

Mar 17, 2024

Great customer service! Thank you Eric!

James Tobin

Mar 16, 2024

Michael was very helpful and freindly without being aggressive. Showed us the exact furniture based on what we told him we were looking for. Then left us alone to check out color options and discuss choices on our own. A very relaxing, stress free environment that made or decision quick and easy.

KD austin

Mar 15, 2024

Attention customers,We advise against purchasing Ashly home warranties. We purchased a 5 year warranty. Despite purchasing their warranty, they fail to inspect defects thoroughly, instead requesting pictures which result in a drawn-out process. This is misleading as they do not honor their commitments. We strongly recommend avoiding Ashley Furniture altogether as they do not stand behind their promises. We will be filing a complaint through the Better Business Bureau regarding this matter. Avoid Ashley Furniture on Cooper Street Arlington Texas. Stay away period!!!Sincerely,Former customer

Taunee Taylor

Mar 13, 2024

Great customer service and prices

Birdia Pearson

Mar 13, 2024

Awesome experience! Carla Johnson was not only efficient and very knowledgeable about the product, but very personable. This definitely places Ashley at the top of my list for furniture shopping and will recommend Carla to all for a personal shopping experience.

Empress Davis

Mar 13, 2024

Dear Ashley Furniture. I can in the past weekend. I want to purchase a Dinette and a server . When I walked in I was approached by a salesman. I said I’m just browsing and remembered his name, I know the layout of the store.I was approached 4 more times before I could make the circle about my sleep habits and mattresses. .. it was too much .

Robin B

Mar 13, 2024

Customer service was excellent! The time and undivided attention given by both Nick and Gayle was truly genuine.

Mo Ramirez

Mar 13, 2024

Michael provided us with a 5 star experience at this Ashley store in Arlington! we could not have asked for a more polite and courteous salesman during our visit. he was very patient and allowed us to ask questions as we shopped. I would recommend this store to anyone who’s looking for quality furniture a true customer service experience.

Jim Flowers

Mar 13, 2024

Michael Kelly greeted me, when I first entered the store. I told him what I was looking for and he showed me several items; in varying price ranges. When I decided on an item to purchase, he explained different options available. Also, he explained all charges by line item. Very quick, smooth paperwork process. Very pleasant experience.

David Guerrero

Mar 11, 2024

Great place, sales lady was amazing!

Lany Constance

Mar 10, 2024

I previously had issues ordering online. That process was extremely complicated and tedious. However, I then went in person to the store in Arlington and was helped by Gayle. She made the whole process quick and simple and was so kind! Thank you!

Pam B

Mar 09, 2024

My sales representative Chris was great! After asking what I was looking for, Chris showed me a few different options, explained the features of each piece and helped me find the perfect one for me. He was knowledgeable and pleasant throughout the process and answered all questions. The purchasing process was easy and didn’t take long. I am so happy and excited to get my new furniture!

Hunter Tippins

Mar 09, 2024

Great people to have help you spend money.

Erik Padron

Mar 09, 2024

Excellent experience, Antonio was very helpful. He was knowledgeable about everything they had in the store and was patient as well. My wife had us walking back and forth and he was unbothered and just kept giving the same great customer service. I would return just because of him

Patricia Gonzalez

Mar 09, 2024

We had the Best experience ever from Kashia . Very helpfu to make the correct decision for our living room furniture she's friendly and very professional also Tks to the manager ,the sleep doctor specialist an the delivery driver. Thank You so much.🙂👌👌

Daniel Melo

Mar 08, 2024

BUYER BEWARE. We purchased a couch and loveseat. Both have quality issues. So far two technicians have been out one said the items need to be replaced. The other was from SAW, a contractor Ashley uses. The second technician was rude and condescending. He would not even look at the pieces to evaluate them. He said he was only given 30 min of time to work on the couch and he already used it to talk to me. BUY ROOMS TO GO. We had a warranty issue was totally resolved in 5 days with 1 trip.

B. Hall

Mar 07, 2024

Kind, courteous, and efficient service.

Clay Black

Mar 06, 2024

Associates are very friendly and helpful. Unfortunately, stock shown in store is rarely available in a timely manner. I'm now looking at 8 weeks before I can get the couches and chairs I purchased.

I. DP

Mar 04, 2024

Great experience with Michael K. We were looking for furniture back in September, he helped us two times figuring out what we needed, very patient, very professional. He was never pushy, he was very helpful, very friendly. We decided we would hold on buying new sofas. We came back after six months and surprisingly he remember exactly which sectional we liked. That was impressive. Ashley Furniture was awesome because they have so many selections and the closing sale was super fast. Definitely will recommend to family and friends.

wendy Fuentes

Mar 04, 2024

Wonderful experience! We worked with jake(Jacob) & he was nothing but amazing. For just starting off he did amazing & really sold us on the furniture. He’s a great salesman! We purchased a couch and dining table. Definitely recommending him to our friends and family, and we’ll be returning to work with him for any future purchases.

Debra Hill

Mar 04, 2024

My experience at your Ashley store was absolutely fantastic! Korea and Carla are extremely fantastic !!!!Because of these two wonderful individuals I will definitely be back to buy much needed furniture. Korea and Carla should be commended for their hard and dedicated work. I look forward for them to assist me in the near future.Absolutely the BEST!!!

Cyndi Rodriguez

Mar 03, 2024

Carla was so very friendly and helpful from the time I walked through the door!! Great customer service!!!

Anisa Mashriqi

Mar 03, 2024

Angel and nick were the best! They worked with my husband and I and made shopping for our new couch a breeze! They were very knowledgeable and patient. They knew exactly which couches would fit our families needs. Thank you so much angel and nick!

Steve Pelon

Mar 03, 2024

Great furniture but not a fan of being swarmed by sales people. Trying to make decisions gets frustrating. We tend to go elsewhere when this happens.

Michael Woodard

Mar 02, 2024

I had a great experience at this location. Walking in I can tell that Ashley's has good quality furniture.Also the place was nice and clean nothing looked ruin down or gave me an impression that I was going to buy something low quality.The sales lady that helped me buy my recliner was very professional and easy to deal with. Over all I had a great shopping experience.

Cindy GIPSON

Mar 01, 2024

Great experience and wonderful sales staff

Miguel A Perez

Mar 01, 2024

Friendly staff very helpful love my new dinning table

Souheil Sarrouh

Feb 29, 2024

I had excellent experience getting furnitureMy salesman Jacob “Jake” Roskily was very helpful and professional

Maudticia Hill

Feb 28, 2024

Told the delivery people that something was wrong with door. Said someone should ca me but never did.

Suzanne Lacy

Feb 28, 2024

Very pleasant and warm

Wendy Crowe

Feb 26, 2024

My husband and I visited Ashley's about a year ago to see what they had and what the prices where like. I can't really remember what they had but it wasn't much that stood out to us! What they have now in stock appears to be a whole lot better!! The Sales reps were okay the first time. But let me tell you they are amazing, kind hearted, very personable, trust worthy! Well I definitely know Salesman Rob & Saleswoman Lati Boka fit all these characteristics and then much more!! The past year has been a journey for us all and then some!!! We're still on a unseen journey! But thanks to Salesman Rob & Saleslady Lati Boka they have made it extremely better for us! That purchase will help us in so many ways!! They all appear to work great together!!! We all need a great team to come together in every way possible in this world especially one that involves those trying to make it better in our homes!!

CANDICE PIERCE

Feb 24, 2024

I always buy at Ashley. Love the Customer Service and my sales representative Vincent kohlheim was spot on.

Marie Williams

Feb 24, 2024

Gayle is always an excellent sales person. She is extremely professional & knowledgeable about all products sold and especially the Tempur-Pedic mattresses. I was so ecstatic with her recommendation on my mattress & adjustable base purchase that 5 months later I returned to purchase another for a different bedroom. Also I’m very pleased with my bed, office & kitchen furniture purchases. Very quality materials. M Hemphill

Becky

Feb 21, 2024

Jose was very friendly, knowledgeable, and he price-matched to save me time going to the other store!

Joshua Correa

Feb 20, 2024

Latí was awesome!! She was so helpful on everything! She was on it! Thank you for everything! Definitely going back to her

Wayne Huddleston

Feb 20, 2024

Charlie was very helpful in selecting and purchasing our tables. When we decided against a sofa and love seat (for design flaws) , he was very understanding and promptly moved on to our purchase. We did NOT appreciate an interruption by a Temperpedic representative. We weren’t there to buy or look for a mattress. We requested he leave us to our intention for visiting the store.

Sandra Cruz

Feb 19, 2024

Salesperson was very friendly, knowledgeable, made the shopping experience very pleasant 😊

Ijeoma Oda

Feb 19, 2024

Excellent service and very friendly staff

Leticia Flores

Feb 19, 2024

I’ve bought living room sets and bedroom sets here and I’m very pleased with the items. They last many years.

Donna Matney

Feb 19, 2024

Mike Kelly was so kind and helpful. He seemed genuinely interested in me and my design vision.

Brandon Roberts

Feb 19, 2024

After browsing 20 plus furniture stores trying to find the perfect bedroom setup to make the wife happy 🤔 we finally found what we have been looking for! Huge shout-out to my guy Christopher Martinez for helping build the perfect setup with everything needed to make this dream come true. Wednesday (delivery day) can't come soon enough 😎. I have to admit I have been in sales for years and I personally feel I am probably a headache in the sales seat however Christopher Martinez made it all happen and I'm super Happy.Make sure you stop in and find Chris for any of your future needs 💯

Samatria Dabbs

Feb 19, 2024

Extremely friendly loved the atmosphere Courtney went above and beyond to help me

Jesse

Feb 18, 2024

Awesome very helpful.Great place for all my furniture needs. Thanks

Amber Couch

Feb 18, 2024

Chris was phenomenal helping us choose the perfect piece! Cannot wait for our new dinning room set to be delivered!

Erin Lucik

Feb 18, 2024

Excellent service and I’m excited to get my new beautiful office furniture!

Michelle Miller

Feb 18, 2024

This was the 3rd store I tried for a couch that was reasonably priced. Just moved here and needed something small for my apartment. Vincent worked so hard to get me a couch within my budget! Went above and beyond!! Will definitely shop here again if I need more furniture.

Shaniqua Rivers

Feb 18, 2024

Quick, easy approval process. Eric was extremely patient and helpful with us during the entire process.

Nequa G

Feb 18, 2024

Kory and Carla was great! I will definitely return just to do business with them.

Jon Melton

Feb 17, 2024

Kashia was awesome. She made the experience the best. She listened to what we wanted and help us find the perfect sectional.

crazy dave

Feb 16, 2024

Great selection, sales person was great..... very helpful..... good job jose

Yolanda Alonzo

Feb 16, 2024

Ashley store is saying they are not responsible for damaged items once you sign saying you received the item. My box spring was delivered yesterday in a shredded plastic. I went outside and told them I did not want it with a ripped and shredded plastic cover. They said they were a delivery service and I could call Ashely and have them replace any damaged items. Now I want to return the box spring. It has a huge hole in it that I did not see when it was delivered. And Ashly is saying it is not their problem since I signed. And Ashly furniture can’t refund my money.

Jess Glenn

Feb 14, 2024

Michael Kelly and Angel Aguilar were both very patient and professional. They helped us select the perfect living room furniture for our family and a comfy bed for our master suite.

Trish Parker

Feb 12, 2024

Kasha and Mike, ask for them if you ever walk into Ashley. They were incredibly helpful and kind. Will definitely purchase my next item at this location.

Tiana Williams

Feb 10, 2024

If I could leave 0 stars I would. I purchase many items. When the items were brought out they were damaged. the technician stated that he had to leave them and there would be someone to come fix the table or if unable to fix it would be replaced or refunded. they brought half of the table and of course the table was still broken, not to mention all of the items in the box (dresser and nightstand). I was told by Osi and Linda when I called to get a replacement or refund, that I would have to file a claim and that Ashley will not refund if the item is not repairable. AVOID THIS STORE!!!! they do not honor their products. They do not value your time. Although it is documented that my table is broken, they want me to file a claim for someone else to come out and say it's broken.

Rossie Gonzalez

Feb 09, 2024

It was a great experience, Miguel the person who attended us was super friendly, he explained everything to us very clearly. Thank you Ashley for being very kind and I love the quality of furniture.

Beverly Havlicek

Feb 08, 2024

Antonio Bass with Ashley Home Store was a very good representative of ur store..he was very professional, helpful and efficient and truly a pleasure to work with..First Class!! Would highly recommend to others😊

Jeremy Howard

Feb 08, 2024

Vincent K is excellent at his job. Really knowledgeable and helpful.

Kendrick Gillespie

Feb 08, 2024

Tati was amazing as always. She is very friendly and takes care of her customers. Thank you Tati!

Carrie Weber

Feb 08, 2024

The sales associate was very knowledgeable and friendly. The financing process was quick and easy! I highly recommended Ashley furniture for your furniture needs.

Gene Hall

Feb 06, 2024

We found the sofa we wanted on our own and had to look for someone to answer our questions. It took over 30 minutes to complete the sale. We were thirsty, but they didn’t have any water for us to drink.

Nino Don

Feb 06, 2024

Miguel for salesman of the year

Robert Morris

Feb 04, 2024

Our sales rep, Taylor, was super helpful and personable! She provided measuring tape so we could see if the furniture we were interested in could fit in our home. We left with a new office chair that was perfect for us! A great experience!

A S

Feb 01, 2024

Very bad quality, this gonna be my last time buying at ashley’s , i am waiting for them to do something about this case, is been 3 times they have changed the item , every time is something wrong, waiting in the forth one, customer service is been really bad too, like they just working, they don’t care about you, a lady finished or mute my call telling me that she had more customers in line waiting and she could not wait for me to look for a bar code that was under the sofa, sofa is heavy i told her, so i was going to ask for help to my hb… in some words this whole situation have been frustrating, I DONT RECOMMEND DOING BUSINESS WITH ASHLEY FORNITURE. Maybe is just my experience, but believe me you will be there, i am looking forward to ask for legal help, my first delivery was on november, so almost 4 moths of wasting my time, trying to fix this issue, amd obviously throwing my money to the trash

Kim Rombach

Jan 30, 2024

I purchased new furniture to update an extra living room space. Gayle made the process very easy and she was so personable. Ashley’s has a great selection to meet all your needs I highly recommend that you check them out.

Gabriela Torres

Jan 29, 2024

Excellent costumer service

Michele Wilkerson

Jan 29, 2024

I do not recommend buying Ashley furniture. Once your delivery driver leaves, it is yours no matter how crappy it is. We bought a double reclining sofa and the matching recliner. The double reclining sofa has two bad motors that they tell us need to be replaced. Two weeks later the recliner arrived and it also has a bad motor that will have to be replaced. The only thing that was stressed to us was that if anything is damaged, you have to report it within 72 hours. We were never told that once the driver leaves there are no returns. I wish that we had started looking at other furniture stores instead of Ashley, at least most of them have a seven day return policy so I could return defective products. Now we’re stuck with a few thousand dollars worth of furniture that we know is cheaply made and was defective upon delivery. Takes every bit of the joy out of buying new furniture.

Nany Mandon

Jan 29, 2024

Jose was very helpful, I received an excellent customer service from him. No pressure or rush at any moment. It was a very pleasant experience.

D Ray

Jan 29, 2024

Lati was a pleasure to work with! She was extremely helpful in every way, from texting me pictures and updates to finalizing the order. The overall experience was seamless! Many thanks for taking care of me, Lati! 😃

Edna Brown

Jan 28, 2024

The staff were awesome.

Dinah Malone

Jan 28, 2024

Came in and found what we were looking for with the help of Jose explaining everything to us. We will be back!!

Betina Aguirre

Jan 28, 2024

(Translated by Google) Since November 24, 2023, I ordered a Bed and some other things, I still don't have a Bed, just a few gray hairs in my room. Very bad servicing.(Original)Desde el 24 de noviembre del 2023 ordene una Cama y alguna cosas más aun no tengo Cama solo unas canas en mi cuarto. Muy Mal servicing.

Terrance Sanderford

Jan 25, 2024

Chris was awesome and patient with my wife and I

Candy Sellers

Jan 22, 2024

Excellent customer service!! Everyone was awesome! Fastest service we have ever had!

Carrie Sesco

Jan 22, 2024

Taylor was amazing. I went in for a darker colored oversized storage ottoman, and left with a cream colored ottoman with no storage, a sofa, and 5 barstools. She was AMAZING and if I could have, I would have bought more from her. Everyone was very helpful and friendly.

Fares Abdelkarim

Jan 21, 2024

The team was nice and helpful all the way

Melissa Abernathy

Jan 21, 2024

Gayle was great!! The process was easy and we found what we love! Thank you Gayle!

Vanessa Cornejo

Jan 21, 2024

Great customer service, very friendly 😊

Krystal Rigsby

Jan 21, 2024

Very good customer service, no pressure from the sales team, just friendly reminders that they were there to help when needed.

Bren Gitz

Jan 21, 2024

Very Professional.

Roger Walton

Jan 21, 2024

Very helpful salesperson and found a nice sofa.

Tanya Boyce

Jan 21, 2024

Staff is friendly and knowledgeable. The store is bright and clean. The deals are good, the financing is easy and the deliveryis fast! If you need a whole house of furniture in a hurry stop by! They will help you turn your house into a comfortable home!

tracia robert

Jan 21, 2024

Lati was a great helping us pick a desk for my office. She answered our questions but gave us the space to make the right decision. Ashley always has a wonderful selection of furniture.

La'Ambria Florence

Jan 20, 2024

Vincent and Shanon were amazing! They gave us the attention and time to get exactly what we needed & wanted!

Robin Wainwright

Jan 19, 2024

The customer service was absolutely amazing. Thank you to Taylor and Shannon, you all made our visit very pleasant even though we came in a little late and still had to look around. I appreciate all of the patience and assistance, awesome service.

Ilanie rodriguez

Jan 17, 2024

Nick was super helpful!! and everyone was also very nice , Came in wanting something I thought I was going to come out with nothing but he helped a lot and ended up coming home with a new sofa !! I will be coming back to buy something else with him !

Tamka Ferguson

Jan 16, 2024

Jose was very helpful and was able to get us what we wanted and for a great deal.

Elizabeth Eldredge

Jan 15, 2024

They told me to leave for trying out the furniture, as in sitting on the couches and making comments about how it felt to sit on, saying we had to leave for “playing around”? Very confused. We were the only customers in there and one of the employees stared us down the entire time. Not coming back here anytime soon.

Cassandra Rodriguez

Jan 13, 2024

Eric and Carla were an amazing help. The process was very quick and simple. Great customer service!!

Greta Moss

Jan 13, 2024

On time, nice personals and friendly.

Jacqueline Bledsoe

Jan 12, 2024

Great customer service

Jessica Woodruff

Jan 12, 2024

Super helpful staff, but not pushy sales.

Titi Gaga

Jan 11, 2024

We had a great experience with Ashley furniture store in Arlington. Nikke was great very helpful and knowledgeable! Overall we had a great experience!

Trina White

Jan 11, 2024

Carla was great! She was able to get me what I needed for a GREAT price. The staff is very friendly and welcoming. I will definitely be back.

William Eddy

Jan 11, 2024

This was our second big purchase from the Ashley Store. Another great experience with salesman and other employees. I was pleasantly surprised that they were able to beat a competitors sales price on the same exact furniture we were looking for. Highly recommend that you give the Ashley Store in Arlington a look, it may just save you hours of driving around to different stores. We had planned on doing just that but we are so glad they were our first and only stop. The Ashley Store in Arlington will definitely be our first choice for furniture needs in the future.

manuel hernandez

Jan 11, 2024

Taylor was real helpful finding exactly what I needed. Thanks. 🙏

Joyce Cook

Jan 10, 2024

The sales person Nick was very helpful

Darrell Rhodes

Jan 10, 2024

So far it's been a great experience, let's see how the delivery goes....Will they be on time? Let hope so, reviews goes a long way. Thanks to Nick. We stayed loyal to coming back and dealing with him and he took really good care of us. Ty so much.

Dbo 915

Jan 09, 2024

Great customer service! Eric was fantastic! Attentive, encouraging and very knowledgeable about the products and items available!

Jacelyn

Jan 08, 2024

José was a delight and very knowledgeable. I told him what I was looking for and he showed me furniture options that matched. I really appreciated him thoroughly reviewing the items pricing, availability, color, discounts, and delivery during checkout. Will def come back for my home furnishing needs!

Daniel Horta

Jan 07, 2024

It is very easy to do business because you do not have any pressure from anyone.

Keaton Adams

Jan 06, 2024

Everything is good

Kendra shelby

Jan 06, 2024

The staff here are so kind and professional and did everything they could in order for me to walk out with what I wanted for the best price.

Rena-Emylee Hernandez

Jan 06, 2024

I had a BAD experience at Ashley’s in another state. I dreaded giving them another chance as I am all about customer service. I called to see if they had a specific furniture in stock. I spoke with Taylor & I decided to go in & look at other designs.Taylor was VERY informative on every type of furniture. She did her due diligence in checking for items I was interested in that were available online, tried her best to make sure all of my boxes were checked. She really was personable & dedicated to making sure we were going to leave happy. Her manager, Shannon, supported her every step of the way to make sure her goals were met. It was great team work to experience on our behalf. They definitely changed my look with Ashley’s.

Edward Esquivel

Jan 01, 2024

Great place to shop for furniture 👌

Lydia Woods

Jan 01, 2024

Nice store bit clustered but lovely furniture

lmckelph

Dec 31, 2023

All the Salesmen were nice and helpful. I asked a lot of questions & but they were answered with honest responses.

John Tucker

Dec 31, 2023

Ashley furniture made my purchase easy. The salesman Michael was extremely knowledgeable and helpfulMade us feel good about our productsThanks John

Romelia Cruz

Dec 30, 2023

Courtney was friendly and very helpful. She took time to show us the inventory on site as well as the website inventory. She even matched the price listed cheaper in other store for the coffee table we wanted. Thank you very much!

Chris Snell

Dec 29, 2023

Very helpful without being pushy

John Young

Dec 29, 2023

Gayle, the salesperson, was very helpful, friendly, knowledgeable, and researched to find what I wanted. Just a great experience.

Roletha Cathy

Dec 29, 2023

Eric and Kevin were extremely helpful and made my experience pressure free.Eric was especially helpful with dinning table selections. He was informed about the different styles and trends - which was helpful in my decision making.Thank you, Ashley Arlington Team! I will definitely be back soon.

Omeshia Thornton

Dec 28, 2023

The Team was super helpful and welcoming. They were so transparent with each of the products

Tammy King

Dec 27, 2023

Great experience. Found what I liked without being followed or hounded by a pushy salesperson.

K Es

Dec 24, 2023

It was my second shopping visit with this location and it was great as usual .thanks

Carl Phillips

Dec 23, 2023

Vincent K. Was very helpful and answered every question we had. He suggested some great options for us when we were uncertain on what pieces to buy. Gave us a great deal on what we wanted. Would definitely recommend taking to Vincent if looking to buy from Ashley in Arlington. Thank you Vincent for a great experience.

Eric Wright

Dec 22, 2023

I bought a recliner a few months ago that is already showing wear. This latest purchase was four kitchen table chairs. I purchased them over the phone from a sales lady that I knew from a competitor. The purchase went well. I went to pick up at wear house and had to wait at the dock for about an hour. Got home discovered one of the chair backs was cracked all the way through. My Ashley buying days are over.

Shirley Durham

Dec 21, 2023

If you are looking for a place where you can find quality and experience friendly customer service it at Ashley.

Bill Tippett

Dec 20, 2023

Very helpful

Amy Horsley

Dec 17, 2023

My son and I came in looking for a new chair for his bedroom. We were greeted at the door by Ms. Gail. She was very friendly, but I absolutely hate being followed around by a sales person. We greeted her and told her what we were looking for and that we would find her when we needed help. She honored that and let us take our time looking and trying out different chairs. When we were ready to make a decision, she was available and made our final decision on which chair to purchase a no Brainer. She is very knowledgeable and efficient. We left with the chair my son picked out at a GREAT price.

Nadine Mbala

Dec 16, 2023

Good Customer service

Rebecca Velez

Dec 16, 2023

Fredrick and his helper Very nice and politeInspection was great, he explained everything to me . Very professionalThank you

Yahia Afifi

Dec 14, 2023

Horrible experience.My third exchanged dresser still is all sorts of messed, my knight stand the light doesn’t work and the drawer doesn’t close.Been waiting for over 8 weeks to receive any kind of service on my nightstand.Dressers doors suck, I wish I can return everything

Nancy Hdz

Dec 14, 2023

They told me it was going to be all here on the 12 turns out some pieces were missing

Ron Purpora

Dec 12, 2023

We put a one star rating because there ino zero. The sales staff did an excellent job of getting us to buy. The delivery crew did a fair to poor job but the deal breaker is the warranty service. Unbelievable..we have never been so ripped off. We discovered defects in workmanship and they will not honor what the sales crew told us. Buyers beware: the REAL Ashley Warranty is they will only honor their warranty if you notify the service department within ten days of the accident occurrence. They will not fix anything Ashley or their manufacturer does. That is not similar to the sales staff. We are stuck with hiring help. Deceptive sales practice is zero star performance.

Chris Demori

Dec 11, 2023

Nick was awesome in helping us get our couch ordered, even though we showed up right before close. Our couch was delivered way earlier than we expected so that was a pleasant and welcome surprise, considering we were in the middle of a move and wanting to have people over for the holidays. Thanks again! Delivery went super smooth to boot!

Gary Geurtz

Dec 11, 2023

Good

dalinadee

Dec 10, 2023

Nick made it an awesome shopping experience!

Candice Church

Dec 09, 2023

Great customer service, nice selection

Kevin Cattrano

Dec 09, 2023

Gayle was awesome. Staff was very nice. Manager Wes introduced himself. No pressure to “Buy now”

Sheryl Osborn

Dec 09, 2023

She was fabulous. Took to right what I needed. Her experience was invaluable.

K Harper

Dec 09, 2023

Taylor was great!!! She was very friendly and accommodating to my needs and wants. She was not pushy and allowed me to take my time. She also didn’t follow me around like so many sales people do. She asked what I wanted, showed me where to look, then asked I find her if I had questions. Seamless process in getting what I wanted! Thanks Taylor!

Dorothy Dadzie

Dec 09, 2023

Very good and quick very professional

Ashlie Tellis

Dec 08, 2023

Would give 0 stars if I could. Absolutely worst place to buy a couch. Biggest waste of money and disappointment in the make/quality of the couch. Brand new-the back pillows are not stuffed evenly. Couch cushions are already sunken in. The ottoman is sunken in and no one sits on it. Of course, you don't notice these things until after accepting the delivery. Somehow we ordered the wrong sectional pieces OR the sales rep entered in wrong and we tried to tell the delivery guy it's not right and he lied to us saying we can think on it and if we still dont like the sectional layout then we can return. He was only trying to get home because we were the last stop and he was by himself. We had problems with the orginal delivery date we were told. The sales reps are obviously there just to make a sell and will tell you whatever they can to make you believe the quality is good. If I were you I would run the other way and don't even considered Ashley's furniture.This experience was a nightmare and I literally cried over this because I was so unhappy with the product. Run!

Michael Goede

Dec 06, 2023

Very happy with the professionalism and customer centric focus demonstrated by your team. Immediately greeted once I entered the store. Your manager, Rosina, was very kind and personable. It was a pleasant shopping experience. Thank you.

CHRISTINA SKAGGS

Dec 05, 2023

I am very happy and pleased with the service and customer service provided to me especially the salesman. Top of the line customer service, God knew what he was doing when I walked in and the salesman was available to assist me. He far exceeded my expectations.

Dora Lopez

Dec 05, 2023

(Translated by Google) Very good experience with the girl who helped us, thank you(Original)Muy buena experiencia con la muchacha que nos atendió gracias

Stephanie Hunt

Dec 05, 2023

Our salesperson Leti was patient and helpful in discussing our needs for our den. Spent considerable time with us, moving from sofa groupings to choose. Overall a positive experience!

Mputu Mayabu

Dec 05, 2023

We had an Outstanding experience at Ashley Arlington.Nick was so helpful and enthusiastic.Very progressive.I could rate him and the 6 stars.I will definitely recommend and Ashley Arlington store to all my friends and siblings.Thank youMpitu

Christina Graham

Dec 05, 2023

The sales person at the store, was nice and very helpful. But he ordered the wrong table. So the delivery guys took the table back with them. They called customer service also while at our home. The right table is supposed to be delivered this week. The delivery guys were also very nice and polite.

Carol Boyd

Dec 03, 2023

I walked in the store and I was very pleased with customer service the young lady helping me was Ms. Taylor she allowed us to walk around and when we had questions she was there but the other employees was asking if we needed any help as we was walking around looking so they also was concerned about our needs but Ms. Taylor and the manager at that store really took real good care of me I really want to thank the both of them for making my purchase so pleasing to me I was very grateful when I left there.. Thank you both Ms. Taylor and the manager for giving me the best customer service I have ever had in a long time thanks for brighten my day!!!

Janae Hafford

Nov 30, 2023

Totally disappointed. Bought a bedroom set from here and was so excited, thinking I had made the best choice and was getting the best quality. Wow, was I wrong. Regretting my decision to purchase from here instead of HomeZone or Rooms to Go. Lesson learned. My sales rep, Eric, was super slow and less than helpful but I fell in love with the pieces and had to have it. He personally vouched for an independent moving company that was unprofessional and RUDE to pick up and deliver the piece. They came with no prior notice and were argumentative when I asked for a receipt. A request which I had made prior to delivery, even threating to "just return my items to the store". Then I get the dresser and it's rocking. They tell me it can't be serviced since I bought the showroom piece. Seems like if you're going to sell some one a piece "as-is" you should be honest about any flaws in the product before they take that deal. Definitely feel like Ashley's sold me a lemon. The delivery service was subpar, my original delivery date was 11/29, then I randomly getting a call, telling me to select a date and the soonest available is 12/5.Confused, I attempted to use the customer service chat option only to be greeted by a rep and then completely ignored when I expressed my concerns. The next day I get a new call from Ashley's to schedule the delivery, this time for 12/1. Hopefully, it actually happens this time. Lesson definitely learned.

Eboni Edison

Nov 30, 2023

Both shanon (I’m sure I misspelled his name) and Chris were extremely patient and helpful as my family and I shopped for a new mattress for my granny.The experience was painless and even fun!

Janae Hafford

Nov 29, 2023

Larae Merkel

Nov 29, 2023

Miguel was a great salesman.. He was very attentive and quick to get our sale and paperwork done.. Great personality and professionalism!

Terry Webb

Nov 29, 2023

Salesperson initially tried to charge more than advertised price. Had to show him the website before I could get the correct charge. Shouldn't have to do that. Otherwise I got what I wanted.

Jill McCoy

Nov 29, 2023

Delivery guys were friendly and professional.

S T

Nov 29, 2023

Lati and Rogina are very helpful and patience. I was able to purchase nice furniture pieces for an apartment. Friendly customer service and easy shopping in store.

Ingrid Colindres

Nov 28, 2023

(Translated by Google) Very good service(Original)Muy buen servicio

Marisa Thorndike

Nov 28, 2023

Arlington was very helpful and knowledgeable about your products and service was excellent and quick. Love your product.

Saroya White

Nov 28, 2023

Amazing service, Nick was so wonderful and helpful.

Angelica Vigil

Nov 27, 2023

(Translated by Google) The employees are very friendly, attentive. Above all, I liked that they speak Spanish.(Original)Los empleados muy amables, atentos. Sobre todo me gusto que hablan español .

Yours Truly, Courtney Michelle

Nov 26, 2023

Nick was great! Helped in as many ways possible. He made our experience easy

Rodrick Epps

Nov 26, 2023

The guys was professional and fast at their jobs great people

Marlo Slovacek

Nov 26, 2023

Jose waw great to work with. We were able to get a price match and save us more money.

Fran Ashby

Nov 25, 2023

When I stepped foot into the store, it was beautiful and grand. I was helped and got a very great deal. I will definitely recommend coming to this store when picking more furniture.

Rick Grubbs

Nov 25, 2023

The service was great. Beautiful furniture and great prices. We've bought from Ashley in the past.

Shanmukh Surya Pratap Nadella

Nov 25, 2023

Loved the door buster

Adedokun Adu

Nov 24, 2023

Amazing customer service

Carl White

Nov 23, 2023

Nice cooperation

Elizabeth Montelongo

Nov 23, 2023

The vendor was being professional but when he brought the manager, the manager was being rude.

SilverFox65 Robbis

Nov 23, 2023

Good customer service, in time delivery. Love my new furniture.

Linda Thomas

Nov 22, 2023

The gentleman’s were very respectful to me and the property. They were very nice.

Nnenna Ukpaka

Nov 15, 2023

Customer questions were courteously answered and offered options

Laurie Preston

Oct 30, 2023

Miguel was the best sales person I have ever dealt with. He was patient and willing to show me everything I might be interested in.

victor valencia

Oct 30, 2023

(Translated by Google) Excellent attention(Original)Excelente atención

H Dagnew

Oct 30, 2023

The sales associate Lati was awesome and very good at her job .My only disappointment was the Shipping was too expensive and one of the item won't be delivered until after a month even with the high shipping cost.

Roberto Corres

Oct 29, 2023

Great service and support.

Arsema Bella

Oct 29, 2023

Leti was very helpful in listening what we wanted and advising us to find what we wanted for our new house. Most of the stuff were friendly and professional.

Marta Martinez

Oct 28, 2023

Love Courtney, she listened and helped me a lot. Definitely will be back

Rosy Lazaro

Oct 24, 2023

Assisted by Jose V. Great service! We appreciated that although he didn’t have to, went to the back to check if a rug we were interested in was available. Still left happy with our other purchase .

Ria A

Oct 24, 2023

I bought my couch here and had a good experience. Miguel was super helpful!

Ohmi Sama Sandrin

Oct 23, 2023

The customer service was exceptional Miss Lati was so patient and cheerfully worked with me and answer med all my questions, give professional advice and which aid me get the most out of what I was looking for. The entire staff was polite and kind

Margaret Monroy

Oct 20, 2023

The movers were great!! And even a little earlier than their time slot!! But I was glad, they were very polite and did a great job getting in and out!!! I will be back to buy my bed from Ashley’s!!! From the sales man Michael Kelly that also was really nice 😊 and let us take our time. That sell was because I like the way he greeted us and let us know about all my options. I will deal with him and the same movers for sure!!! Keep up the great work everyone. !!!

D M

Oct 20, 2023

Kashia thank you for helping us. You went above and beyond helping us get the right chairs. You are awesome and the team is awesome. Thank you again.

LaTaysha Archangel

Oct 19, 2023

Package arrived within Time. All is Good

Abraham Oommen

Oct 18, 2023

Extremely Disappointed with Ashley Homestore's Unreceived FurnitureI cannot express how profoundly disappointed I am with my recent experience with Ashley Homestore's Arlington Store. After fully paying for my furniture order, I have yet to receive two of the items I purchased. This has been an absolute inconvenience, and I feel compelled to share my unfortunate experience with others.I placed my order for a pair of motorized adjustable height desk set from this location with great excitement. The selection and prices seemed excellent, and I have had a good experience about the brand's quality after purchasing a master bedroom set few years back. After completing my purchase and eagerly anticipating the arrival of my new furniture, I was shocked to find the desks delivered were the incorrect color. I reached out to the store and their customer service department multiple times, but the responses were generic and contradictory but as of date there is no clear ETA on the arrival except a six week window with no guarantees. This is simply unacceptable for a business that relies on its customers' trust and satisfaction.What is most frustrating is the fact that I paid for these items in full, and I have received absolutely nothing in return except a small credit for the delivery. It's as if my hard-earned money has simply vanished into thin air. This has caused some stress on my health as I am constantly sitting and the inconvenience that I could have avoided by choosing a more reliable furniture retailer.I sincerely hope that others will read this review and think twice before ordering from Ashley Homestore Arlington. My experience has been nothing short of a major inconvenience, and I strongly advise against doing business with them until they can demonstrate a significant improvement in their customer service and fulfillment processes.In conclusion, I cannot emphasize enough how disheartened I am by Ashley Homestore's complete lack of commitment to customer satisfaction. If you value your time, money, and sanity, I would strongly recommend looking elsewhere for your furniture needs.

Everett Juarez

Oct 15, 2023

Good fast and really friendly service

Aurora Hubbard-newman

Oct 15, 2023

My experience was that the sales associate was patient, a great listener, and provided excellent customer service.

Rin Navarro

Oct 14, 2023

It was the most stressless experience of getting furniture and Miguel was awesome!

Cheryl Rose Martin

Oct 13, 2023

I went in with a sort of vague idea of what I wanted. Jose helped me figure out what I wanted and he was able to stay in the price range. I was looking for. I’m really thankful for his knowledge and friendliness. I’m excited to get my new furniture on Tuesday!

Martha Forney

Oct 13, 2023

Helpful, friendly salespersonGood price

Paula Greenlee

Oct 13, 2023

Sofa sleeper zipper fell off. It had been cut. Coffee table has a capital P defect on top drawer. Warranty starts as a bot if text. Recordinf fir warranty. Person referred me to another number. Store Mgr gave me a wrong number. 45 min minimum to first person on day of delivery. One bot one Mgr wrong number transfer and told call back later. Day 2 phone fall said no pics. Gave her date and time. I held over 15 min after pics found. no rep resonse and no call back. Put message to bot. Just can I help no response. I don't recommend the warranty. How to return is the same system. Tried calling number today and same recording. Spent less time buying.Delivery great.Sales great. Lati. Did a great job I was shopping by wood color and sofa sleeper color Quick Service help me find things quickly

Amy Scott

Oct 12, 2023

I had originally posted a good review, because in store it seemed decent, Laika(sp) was wonderful and friendly and didn’t pressure us like other stores, however that is the extent of the good experience…it went downhill fast! First we were told about 2-3 weeks to be able to pick up our mattress from warehouse, I thought ok not bad it’s a California king (bed in a box deal) so maybe not as readily available. So then I texted the customer support line to see if could get updates about our order and was told 2-16 weeks like what?!?!? It took about 10 weeks with 2 date push backs before we FINNALLY were able to get it! Ok fine irritated about that but finally got it to replace our old breaking down one, so we leave it out longer than box’s suggestion of 48 hours, we almost hit 72 hours maybe 4 hrs shy of it. When we put it up it was soooo flimsy on one side it kept almost dumping my husband out of the bed, so we contacted the support again. Oh you have to wait a month to make a warranty claim on this, cause it may keep inflating (how with two adults on it idk but hey ok) Fine so we wait said 30 days on an uncomfortable mattress that also had feelings of misaligned springs or easily falling out of bed due to no support, do the support line, have to schedule inspection, so another 2 weeks of uncomfortable bed, with their supposed comfort guarantee. The inspector said bed has half inch dip in middle and it’s normal wear and tear! You kidding me?!? Only 1.5 months and it’s already sinking in?!?! So that mean it’ll be done in less than a yr 🙄, and they don’t care if you aren’t happy with the item they just say nothing they can do, so we spent our hard earned money to be screwed over by false promises of satisfaction! Won’t be getting anything else from this company again!

Oscar Garcia

Oct 11, 2023

Gayle was amazing ! Very easy. Was in and out!

Florence Cotiamco

Oct 10, 2023

Great customer service

Lina NYC

Oct 08, 2023

Eric was the absolute best. Sweet, kind, knowledgeable. Did everything he could so that I could have everything I wanted. And he succeeded! Eric is a southern gentleman. He sold me a beautiful kitchen set and the exact bedroom set I wanted. BUT even better was the mattress he recommended. I will have that one for at least 20 years. Thank you Eric for a GREAT experience and I saved your contact. I have a guest bedroom to do next! Thank you again and yes BLESSING! 😊

Adriana B

Oct 08, 2023

Michael was such great help to us finding a new couch for our home. I would definitely recommend this store and Michael. Wonderful customer service.

Ashley Frontal

Oct 06, 2023

Eric was amazing to work with , so patient and accommodating.

Gloria Bailey

Oct 05, 2023

Service was very good

emmah nindo

Oct 05, 2023

Had a wonder experience with Miss Lati. She is absolutely THE BEST. She took her time to show me around. I did not feel rushed like most places. Overall she made it a great experience.

Javier Encinia

Oct 02, 2023

Gayle was wonderful to work with. Really helpful with info on beds. Had great ideas for decorating the granddaughter’s room.

Sonia Bufford

Sep 29, 2023

Very helpful!

Leticia Hernandez

Sep 28, 2023

Great! Always a pleasure shopping at Ashley’s

Marilyn J Green

Sep 27, 2023

They had what I wanted but not so much of what I needed. Wants are on hold until the need is met. Ask for Courtney she was great!

kbartran

Sep 26, 2023

Vincent our salesperson was very helpful and located the exact king bed I was looking which matched the bedroom set I purchased 2 years ago.

Innocent Omale

Sep 26, 2023

Lati was amazing and very helpful

Derrick D Glaspie Sr

Sep 25, 2023

Ashley Furniture is a good place to do business with if you’re looking to purchase furniture. Vincent is the man that you need to talk to.

Reactors Reactor

Sep 25, 2023

If I could give zero stars I would!!!! My mother and father paid in full for 2 recliners top of the line. What they got was a much cheaper version!!!! The day of delivery my mother signed for it but realized before they left it was the wrong furniture. The delivery man assured them they would bring back what they actually bought and take the wrong chairs back. Weeks have gone by and the store manager keeps giving my parents the run around. My parents are older and don't deserve this type of treatment especially for the fact they paid in full for the furniture. They better make this right for Mrs. Janet Little or expect to hear from a lawyer. Everytime I call I am told the manager is in a meeting. Today I was told the store manager Shannon is on vacation. Back in the day this place was the best place to buy furniture but the customer service has gone so far down hill. The way they treat seniors is absolutely disgusting. If I were you I wouldn't give this place any business they will take your money and run!!! Shame on you!!!!!

Elmer J

Sep 24, 2023

They were quick to help me find exactly what I was looking for and gave me a great deal on a great piece of furniture.

Comfort Adisa

Sep 23, 2023

Awesome job with Mrs lati

Evie Whorley

Sep 23, 2023

I had a great experience. Michael was the sales person who helped me, and he was very helpful & friendly.

Joan Bonner

Sep 22, 2023

Greeted by professional staff as soon as I walked in. I was escorted to the area that I was interested in. There was no pressure in buying anything. I was escorted to different items so I could choose colors and style. All of my questions were answerd and prices were given. That was my first visit to Ashley Furniture. I highly recommend the store because of choices available and profesdional staff .

Octavia Matthews

Sep 21, 2023

Michael Kelly did amazing with helping I was so pleased and happy how everything turned out thank you again

Lea Theus

Sep 19, 2023

Great service from Vince

Gloria Navarrete

Sep 19, 2023

Greeted immediately and sales person Vincent was knowledgeable and helpful. He made us a great sale.

Rashonda Lloyd

Sep 16, 2023

Jose has excellent customer service skills. He was very helpful and kind.

Mike Adams

Sep 16, 2023

It was great ! Sales person was very polite and helpful.

Lisa Munoz

Sep 14, 2023

Eric was very knowledgeable and helpful to help make our purchase a great experience.This is our first Ashley furniture purchase and I’m excited and will definitely be back soon

Steve Willbanks

Sep 13, 2023

Very friendly and courteous staff, at both the store and warehouse.

suzette price

Sep 13, 2023

The staff is amazing!!! Marianne, the manager, was very accommodating and made sure my experience was stress free. Nick was my attentive sales associate, and after having a horrible experience at the Ashley in Grapevine, the customer service and care I received in the Arlington Ashley store was much appreciated. Great Team

Ellen Clewis

Sep 11, 2023

Your sales representative was excellent. Vincent went above and beyond helping me. Yes I ended up buying a bedroom set.

Teresa L. Carver

Sep 09, 2023

I most definitely will come back to get the living room furniture. Gayle is the greatest she were good even to my dog ESA

Jade Flannigan

Sep 09, 2023

Lati is the best that there is!!! Forever grateful to her for helping us find a couch!!!

Betty Kingsbury

Sep 08, 2023

Shannon was very courteous and very knowledgeable. He made my wife and I feel very comfortable. He knew his product. Bob and Betty

hector olivares

Sep 08, 2023

Great job 👏

Sandra Garcia

Sep 07, 2023

Ordered and paid for a sofa. After waiting several weeks for delivery, they text us to contact them about our delivery. When we called they said the sofa was no longer available “out of stock”. Bad business practices. We bought a sofa that wasn’t available or they over sold?!?! They refunded our money but what a waist of our time. Never buying from them again.

Karl Williams

Sep 07, 2023

Super pushy sales people I won't go back. Ended up buying online the employees are desperate to sell the furniture.

Amistoso Lopez

Sep 07, 2023

Vincent was quick to greet us and make he knew that he was there in case we had any questions. He helped us throughout our selection process. He was very knowledgeable and personable. And he definitely worked his magic and getting us the best price possible. I definitely did not feel pressure into buying something I didn't want. In closing give that man a raise! I would definitely go back to Ashley at Arlington, to consider my future furniture needs.

Olivia Garcia

Sep 06, 2023

Fast and amazing prices !!!

Kennia Ruiz

Sep 05, 2023

My husband and I are very content with our purchase at Ashley's, customer service was great, Mr. Antonio was very professional and he was able to give us a good deal.

Lyric Braswell

Sep 05, 2023

We met Courtney. She is super nice and personable. She helped us buy a bedroom suite and she made it really easy and painless. She doesn’t try to pressure you She have really great customer service! Shannon is also great. He’s very real and helpful. S/o to him as well.

Joel Armijo

Sep 05, 2023

Gayle provided great service. Still waiting on sleeper Sofa.

Natalie Olson

Sep 05, 2023

Let me just say, I have never been helped so well than with Kourtney. I highly recommend if you ever go to this Ashley’s, ask for her right away. She knows how to get the job done, and well. From the start she met us with a very friendly demeanor, and found us exactly what we needed without being “that salesperson”. Strongly recommend her to anyone needing a new couch, mattress or literally anything.

Terra Smith

Sep 05, 2023

I came in with dilemmas and I have been to so many different places trying to figure out what I could get to fit in my apartment that has very tight spaces and Vincent came up to me as soon as I walked in the door and made sure I was taken care of the whole way through. I put him through the ringer and he never dropped his smile. I had to leave without purchase and come back with pictures and measurements 2 Days later, and the first place I seen when I walked in the door was Vincent. A set of customers walked in before me and he greeted them and told me to give him a sec and in a few he was back at it again with me making sure I was good. He literally took me through every avenue he could think of until I reached the final decision one that is completely different from my vision but Grand all the same and well protected I couldn't be more grateful for anything and all others that came and advised. Needless to say I appreciate the experience this store had to offer.. the grace alone is enough... Most people would not take out the time to stick with a customer like me... Especially not for 2 days 🤗

Kenzie Carcich

Sep 05, 2023

Eric was so great! We actually left to shop other places and came back. Eric and his management acknowledged that and were so helpful.

carey John

Sep 05, 2023

Got a great deal on Labor Day !

Carla Bryant

Sep 05, 2023

I was greeted at the door by Jose V and he made my experience easy

Niamaliekia Willis

Sep 04, 2023

They were great!!!!!

Oscar

Sep 04, 2023

I had a very good experience with Lati. She was so amazing and very helpful. I highly recommend her. My family and I walked out happily with our purchases.

Javier Sosa

Sep 04, 2023

Great quality furniture at a reasonable cost.

Alvin Lee

Sep 04, 2023

Very good

Dana Jackson

Sep 03, 2023

I received the best customer service from Shannon Tharp!! Very professional and courteous. Go see him he is the BEST!!

Dorothy Zuniga

Sep 03, 2023

Our sales rep was awesome. She was patient and knowledgeable.

Dorian Grant

Sep 03, 2023

Excellent sales staff. Very knowledgeable and patient.

jimmy humphus

Sep 01, 2023

I want to give my salesman a 5 star review. He worked hard to make sure me and my wife were taken care of. Eric at the Arlington store off of Cooper is your guy.

Jetta Hammond

Aug 31, 2023

They really went all out to help me find the furniture I was looking for. Thank you!

Jean Stuard

Aug 31, 2023

Nice, clean store with an excellent selection of recliners.

Vertina Winbush

Aug 31, 2023

I would recommend anybody there...the staff was friendly...yall will be getting my business again...

Carlene Thomas-King

Aug 30, 2023

Antonio Bass was great! Excellent customer service. 😁

Troyce Coles

Aug 30, 2023

Very knowledgeable, professional and thorough staff. Great experience

Joy Pettaway

Aug 30, 2023

Jose was so helpful! We were deciding between three furniture sets and he gave us great insight into the distinction between each feature wise and metal wise (gold, silver, bronze). Thanks Jose! We’ll be back!

Belinda Turner

Aug 29, 2023

Salesman Eric Toops was very helpful to complete my purchase. The chair was actually on sale.

landon pinkard

Aug 28, 2023

Gayle was very helpful and made the process super easy. I will return if I need furniture!

Denise Nickels

Aug 27, 2023

No pressure, went over all the options available, Eric was very knowledgeable and friendly

Chris Jones

Aug 27, 2023

My sales associate Lati was very knowledgeable about the products and services throughout. She helped me navigate through what would have otherwise been a daunting task for me…picking the right bedroom suit for my home. In the end I was pleased with my purchase and I owe a great bit of gratitude to her.

Juanita Gonzalez

Aug 27, 2023

Jose was really helpful and really patient with my mother in law and I. He showed us a few options and explained everything very well. We liked that he speaks Spanish, all our questions were answered. We left happy with our purchase.

Diane Hudson

Aug 26, 2023

Will Never Ever order on line again !!! Ordered a twin platform bed a week and a half ago. Pieces missing!! Can't get for 7 - 10 days Not except able!da

Johanna Weaver

Aug 25, 2023

We just bought a 1200 dollar table and four chairs, and had missing hardware, and they would not even try to help us get it.. we want to just return it and go somewhere else!!!

Vernon Walker III

Aug 23, 2023

My experience was very welcoming. A beautiful young lady helped me out and once again she made me feel very welcome. Also I talked with the manager I believe and he was also nice.Ps…. Would love to get to know the young lady a little better😏 I believe her name was Courtney

Rolando Alvarado

Aug 22, 2023

My experience was fine the salesman was nice and didn't pressure us and explained everything well

Bill Simmons

Aug 21, 2023

The sales person was not honest about the price. She also did not give me my veteran discount, even after asking me if I had been in the service and thanking me for my service.

Lisa Harper Lerner

Aug 21, 2023

We worked with Jose Villafane and he was excellent! Great furniture for great price. He answered all of our questions and was not pushy at all!

June Johnson

Aug 20, 2023

My experience was great

Sandra Santana

Aug 20, 2023

. Both Mya and Shannon were very helpful. They helped me to purchase all the items I needed. I will be back to purchase more items in a couple of months.

Rick Azevedo

Aug 19, 2023

Michael was great help, nobody pressured us into anything. Walked out with two sofa sets. Overall, a great experience.

Isabel Rodriguez

Aug 19, 2023

Nick and Eric are always so knowledgeable and professional! Thank you, both!

Tammy Latin

Aug 15, 2023

Excellent experience and customer service during our visit.

TONI Walker

Aug 14, 2023

Vince was very helpful outstanding 👏

Rose Knowles

Aug 14, 2023

Latte was very helpful an gave excellent service

Edgar Delgado

Aug 13, 2023

It's a really good place the furniture is excelent and they price is good and the workers they're are amazing

Toby Powell

Aug 13, 2023

Great experience with Sales Associate Michael. Experienced and professional.

Katherine Adams

Aug 12, 2023

Michael was amazing to work with, we told him what we wanted and he new exactly what to show us. And Shannon, the manager was great in honoring price matches. Amazing experience all around.

ylonda bullard

Aug 12, 2023

Vincent did an awesome job... great custimer service he was very informative and new his product, he helo us with our selection.

Dallas Dallas

Aug 12, 2023

Sale person Antonio M Bass is not a good sales person i went on with what i wanted the price was 979 willing to pay cash he offered me a used set for that amount dishonest long story short I called cooperate instead of 2,435.57 end up paying 1,200 I hope you see this Antonio M Bass you are a dishonest person I will continue to buy from Ashley just not at this store ARLINGTON STORE BEWARE DO NOT SHOP WITH ANTONIO THE WORST IVE EVER DELT WITH

Reggie Penigar

Aug 11, 2023

They could have delivered my furniture just because I chose to do business with them, but they didn't approve for me , a paying customer

Ben Silva

Aug 09, 2023

Lati Boka assisted my wife and I and she was very kind, genuine and professional. She never rushed us and allowed us to take our time to choose what we wanted.We enjoyed our experience with Ashley’s and bought our living room set because of Lati. We give her 5 stars and will be coming back to purchase a patio and dining room set.

Elida Carrillo

Aug 09, 2023

When we picked out the furniture it was great. I will say that they were very friendly and I felt like we got a really good price. We ordered a gray living room set. Out of that gray living room set one of the loveseats was brown. That was not taken off the truck. It was Sent back. I was given no direction On who to call or How this problem was going to be fixed. I called the Store and talk to the manager. The manager ended up giving me 3 different numbers to call to get my problem situated because he has no authority or access to correct it himself. How inConvenient!? I spent five thousand dollars there and you can't even take The initiative to help me figure this out. As the manager you should be able to handle these situations and not leave them on your customer. At the time of purchase they would have talked to any kind of lender so You can leave there making a big purchase. I don't understand why He couldn't contact His own company to get the situation Resolved himself .. I chose ashley's To furnish my house because I felt like it was premium and they cared about their customers. But after this I will not recommend it And I definitely will not go back there to finish furnishing my house.

Scott Straley

Aug 07, 2023

Awesome my sales lady was great

Ray Wilks

Aug 07, 2023

Good customer service…….

Courtney Tanner

Aug 07, 2023

Lati was great to work with!

Monica Jones

Aug 06, 2023

Great customer service!!Thanks again Shannon & Timbaland I will be back.

Cassandra Coleman

Aug 06, 2023

Lati was very knowledgeable and patient. Great customer service.

Denise Wilkerson

Aug 06, 2023

I had an extremely positive experience. This was my first time doing business with Ashley Furniture. 👏🏼👏🏼👏🏼

Wendy Boaz

Aug 05, 2023

I had a great Experience with Miguel today. He was polite, listened to what I wanted, and was Very helpful, and took the time to care enough to listen to what I was there for in a timely fashion. I believe he is a huge asset to your company!

Ryan Hutson

Aug 05, 2023

Friendly, knowledgeable, prompt service, would have liked to be left alone a little bit to browse but certainly better than the alternative of wandering around for help when your ready to make a purchase

Sandy Wilson

Aug 04, 2023

Buying was quick and easy. Was able to get my dining room table the same week. Delivery was fantastic. Received updates & calls on when they would arrive. Set everything up exactly the way I wanted. Couldn't ask for more. Thank you Ashley's!

paige kirk

Aug 03, 2023

Gail is amazing at what she does!! Knowledgeable and great customer service. She made me feel like she actually cared about my needs. I walked in Ashley's a few months ago and she helped me figure out what I wanted. I did not purchase that day, but I knew that when I returned I wanted her help. Yesterday was the day I returned and she was there to greet me. I was thrilled! Needless to say, I purchase my bedroom set and a mattress! ASHLEY'S is blessed to have her on their team!

Natalie Appel

Aug 02, 2023

Came in to test a couch (that I found online) and it wasn’t at the store. Nick showed me a bunch of different modern type couches and found the perfect one! He was so patient and not pushy. Best thing is I got 25% off which brought the price way down to my budget. So happy to have stopped it today!!

Levell Turner

Aug 01, 2023

They took care of me! Thanks to Mike and Antonio for their service! Much appreciated!

Kiara Kennedy

Aug 01, 2023

Poor products EVEN WORSE service. when you have a problem with it they don't fix it or accept any refunds. I purchased a couch, it arrived broken.....parts are coming I promise......5 months later still nothing, DO NOT BUY FROM THEMI went into the store and spoke with the Manager, she said call this customer service number and talk to someone. She said the store cannot help with any of that.NOT Supply chain issues, thats a cop out. Own the outcome for your customers. I did walk into speak with the manager and she cut me off and said she cant help me, call customer service

Barbara Fortune

Aug 01, 2023

They went beyond and above to help me today to day I just want to thank Eric Toops you were awesome can't thank you enough

kabfamily Lifecoaching

Aug 01, 2023

Good approach, not pushy, but informativeAshley as my teenager would say,You "Slay"

Norma Jones

Aug 01, 2023

It was a pleasure to have such great service. Our service guy made everything so easy and we really enjoyed his enthusiasm. We are first time buyers and he made it so easy and so pleasant. Thank you for everything we will see you again soon. Edward you are 1 in a million Thank you for your help and friendly service.

Ashley Hasbrouck

Jul 31, 2023

My boyfriend and I purchased a couch from Ashley homestore last year. One of the recliner sides broke and their customer service is absolutely horrible. Makes me never want to use them again. The couch broke before the 1 year warranty and seems they don't want to help get the issue fixed. I've been without a couch for 2 weeks now with nobody scheduled to come look at it. Horrible customer service

sonia Cashaw

Jul 31, 2023

Purchased a living room set have not received it yet but I wanted to exchange part of the set, some what an issue. Pieces selected incorrectly. When ask if I can cancel the order but because I used cash, was told will take 8 to 10 weeks to be refunded. At the time only finance I had so no way of exchanging. Came there to purchase dinning set which I did but when it came to the living room set, I am very unhappy, confused, and sad about the refund process and the piece that i am not happy with. Had previous bad experience with insurance process. With this said I will have to think strongly about purchasing furniture from Ashley again. Very dissatisfied ex customer.

Dalco Contractors & Roofing

Jul 30, 2023

My wife and I purchased 6k of furniture from the Arlington location 4 weeks ago. The couch and love seat had the motors so we were told we would need the charger for the one that’s not against the wall and was told we could bring back if not needed. We ended up not needing it so we went today the 30th of July and was greeted by the most unfriendly, hostile store manager I’ve encounter in the last 20 years. She immediately before we could finish talking RUDLY TOLD US IT WAS NON RETURNABLE!!I told her the gentleman said we could return if we didn’t need it and she said no he didn’t her staff would never say that!! Basically calling us a liar. She also told us it stated that in the paperwork as well. My issue is even if it was non returnable and we were given bad info at the point of purchase she still could have a little compassion and friendliness especially all the money we spent with Ashley. Her store side manner in her presentation was horrible and I totally think it’s ridiculous for the store not to return the item knowing we will never shop Ashley’s furniture again. NFM would have never reacted that way and I’ve shopped with them the last 10 years and customer service is impeccable. Just want everyone to know steer clear of Ashley’s in Arlington Tx. We will never shop Ashley furniture again because of her rudeness after what we spent.

Miguel Almonte

Jul 29, 2023

Extremely satisfied with the service, Shannon and Miguel were exceptional!!

Kathy Ford

Jul 28, 2023

The store is beautiful, the sales staff are very professional and friendly. Antonio was my salesman. He was great. He was very patient and answered my questions. It was a good experience all around.

CHAD GILLEY

Jul 28, 2023

Miguel was awesome. Very friendly and helpful. He let us look with no pressure, but was there when we had questions. Great salesmanship & gave us a great deal on a new sectional. A++ all the way

Charlotte Shobe

Jul 27, 2023

Was greeted immediately when entering the store. The salesman was very helpful as I was looking for a specific bed..

SkY MoOn

Jul 27, 2023

(Translated by Google) My experience was incredible, excellent customer service, the atmosphere is warm, the seller has the cordiality and sympathy that is needed to make customers feel comfortable and definitely in less than 2 hours I was able to make the purchase and I am totally satisfied with the results . The best of the bests in the area.(Original)Mi experiencia fue increíble, excelente servicio al cliente, el ambiente es cálido la vendedora tiene la cordialidad y simpatía que se necesita para hacer sentir cómodos a los clientes y definitivamente en menos de 2 horas logré realizar la compra y me siento totalmente satisfecha con los resultados. The best of the bests in the area.

Beverley Franklin

Jul 27, 2023

Exceptional customer serviceVery helpful and respectfulGreat job Nick!!

ann seabolt

Jul 25, 2023

Couldn’t have asked for a better experience

Candy Needum

Jul 25, 2023

Salesman was very helpful professional he knew what he was doing....I went in knowing what I wanted to purchase he got right on it and I thank him for his 5* service. Keep up the great work.

L Michelle

Jul 23, 2023

Beware of prices in the store and online. The online prices seem to be less than the in store prices. The number to the store directly isn't working and the customer service main line isn't that great either.

John Foy

Jul 21, 2023

I found your sales personnel genuine and honest with me about your products and made me feel comfortable in my surroundings experience in the store.I was straightforward and to the point, which was a clear understanding what I was shopping for.

Bizzy 2021

Jul 20, 2023

Nothing in stock for pick up. You must wait weeks.went back to buy a couch and wait. Then the guys could not get it in the apt. Never again!!!

Lori Leonard

Jul 20, 2023

Eric was very efficient & knowledgeable, would definitely buy here again.

Kim Thomas

Jul 20, 2023

Vincent and Mike were very nice,helpful and professional. I will definitely work with them in the future.

Teresa McCracken

Jul 19, 2023

Sales Professional Nick Robles was outstanding, initial welcome thru the completion of our purchase. Very friendly, informative and relaxed....allowed us our space to walk the showroom, checking on us as needed. Our first time at Ashley and provided us background of company/manufacturing and purchase options. Will definitely recommend Nick and Ashley to friends/family.

Helena Collier

Jul 19, 2023

Great service

Steve Brunts

Jul 18, 2023

Vernon and Eric were outstanding and did a great job helping us figure out what was best for us. Many thanks!

Claire Key

Jul 18, 2023

Ordered loveseat and it was delivered with a hole in the front. Driver took photos and through chat I was told they would send technician out. Then via chat I was told they would exchange and deliver same day 7/15/23 or on Monday. Nothing happened on Monday. So on Tuesday today I was told I had to send in picture so they could match the drivers photos to open a case. Still no call and I called customer service and now they will call me Friday to exchange because they transferred inventory but no date for exchange only to call back on Friday to see what is going on. At this rate I am still getting messages from the picture I sent in with order number asking for more information. I have a feeling I’m in a loop and this shouldn’t be that hard. I already waited over two weeks and I wasn’t able to reject when they delivered. So I feel I just got stuck with a loveseat with a hole. #notcool

Lisa Perez

Jul 16, 2023

Gayle was extremely personable and helpful!

Kevin Turner

Jul 15, 2023

Great experience! Courtney was awesome .

Monty Mayes

Jul 15, 2023

Eric was awesome. Knowledgeable. Helpful. Patient

Marc Pierrelouis

Jul 15, 2023

Best customer service. From the staff all the way up to the manager. Thank you

Toni Corbin

Jul 14, 2023

I had a great experience! Vincent took care of me. He knew the product and made my shopping experience seamless.

Big Boi

Jul 14, 2023

Our sales person was Antonio and he was very patient and knowledgeable about their products. Customer service 💯!!

Stephenie Nelson

Jul 14, 2023

Great experience and welcoming sales staff.

Gerard Macdonald

Jul 10, 2023

Sale was very very nice personAnd did me very wellThank you

Pancho Pistolas

Jul 10, 2023

(Translated by Google) Ask for EricFriendly and helps you with your doubts(Original)Pregunta por EricAmable y te ayuda con tus dudas

Alice Pomeroy

Jul 09, 2023

Gayle was an awesome sales associate!!

Felicia Bookman

Jul 08, 2023

Made a mattress purchase at the Arlington location and had horrible experience with the manager. He lacked knowledge of refund procedures, was unprofessional, and another manager had to intervene and deescalate the situation.

Damien V

Jul 07, 2023

I had a very positive experience! The sales person was very helpful!

Sonia Hoste

Jul 05, 2023

Nick, my sales associate was amazing, the manager was horrible and they delivered my merchandise with 2 defective chairs. We called 12 hrs later which is within the 72 hours allowed , and today is the 28th of July , 20 days later and they have been stalling, not answering callas or text messages to fix the probkem 7 hours of conversations, 4 service tickets later and still noone answered and showed up. We still have 2 out of the 4 chairs broken. Do not buy from them, they will tell you what you want to hear and then they do not take care if you if you have any problems. DON T BUY FROM ASHLEY FURTNITURE ESPECIALLY THE ONE IN ARLINGTON TEXAS OFF I 20. The lady manager aldo finds many excuses on why her store she manages cannot take care if you. Very dishonest people and by the way tbe good reviews that you see is lucky people who have not had problems with the quality of their merchandise. You try to contact customer service, you are in for a treat. HIREIBKE HORRIBLE

Tam Cole

Jul 04, 2023

The staff is extremely patient and provides outstanding customer service.

Sebastian Moreno

Jul 03, 2023

Great experience. Antonio bas was our salesman, he did a great job of guiding us through the experience as it was our first time there. Ended up getting a sofa and a dining table. Staff is also very friendly and helpful. 10/10 would recommend and will go back in the future.

Jasmine Jasmine

Jul 02, 2023

Amazing experience with Lati she went above and beyond to assist us an amazing customer service will be going back to her for our TV stand and table

Jim Taylor

Jun 30, 2023

Great i did not have to look any farther. Fould what i liked. At the right price.

Marie

Jun 30, 2023

Lati was an excellent saleswoman. She gave me the options like I asked for in choosing a mattress. Very professional, highly recommend.

Busy Mom82

Jun 28, 2023

Found what I was looking for, Eric was great and very friendly, glad I choose this location

Alesha Caston-Gasaway

Jun 27, 2023

Upon walk-in we were greeted by a busy Calvin (clark) lol he will understand this inside joke. But despite being busy he stopped and helped my sister and I out. He was very patient and kind and we left with a nice dining set!!! Thank you Calvin!

Michael Daniels

Jun 27, 2023

Exorbitant prices for mediocore quality. Waste of time

R BLOUNT

Jun 26, 2023

Michael Kelly is a phenomenal salesperson. I had awful experience with another Ashley store but he and Mary Anne took such great care of my concerns. I thanked them graciously for their superb customer service.

Jose Vasquez

Jun 25, 2023

Great service, great prices. There was a little error with my order but the team jumped on it quickly and resolved the issue. Now I’m just excited to receive my new bedroom set! Thank you Kashia and Shannon!

Carlos Herrera

Jun 25, 2023

(Translated by Google) Bad hope, they deliver the furniture very badly and they do not take responsibility and in the end they say that they do not return any money and the most are sasiastas(Original)Mala esperenzia entregan mui mal los muebles y no se asen reposnsables y al final disen que Lla no regresan nada de dinero y las más aller son sasiastas

heda popo

Jun 25, 2023

Sales person will greet you and say if you have any questions my name is so and so and if you find anything you like, let me know.

garry meyers

Jun 23, 2023

Their system was down for a long time so we had to wait for the couch to come in. They also had the wrong phone number to call us but they were very helpful and explained everything about the delay. All in all a good time.

Ryan Miramontes

Jun 21, 2023

The workers give a very creepy vibe. Always looking through hallway columns or following you around but are unable to help when confronted. Great selection of furniture. But ended up going elsewhere. My wife was getting creeped out.

Stephanie Brown

Jun 20, 2023

I must say I’m glad I stop by Ashley furniture store I had a great experience everyone was nice and I can say this I left as a satisfied customer. Everyone go see my new friend Mike he’ll get you right!!! 😊

David Bookman

Jun 20, 2023

The sales person Nick did an awesome job. In fact, he laid out all the options that were avaliable and respected our budget with no hassling. My wife and I were very impressed with Nick's knowledge and professionalism. We previously had a bad encounter at the store but Nick made the difference this time.

Julian Cano

Jun 19, 2023

(Translated by Google) Good quality furniture. Very friendly and professional people(Original)Muebles de buena calidad. Gente muy amable y profesional

Rosa Guerrero

Jun 15, 2023

As always Great!!!! Eric Toops always goes above and beyond with customer service!!!

Matt Grant

Jun 14, 2023

Bought a sofa sectional. Within a month, the cushions began to separate. I inquired about the one-year warranty, which included chatting with customer service. They sent a phone number saying they couldn’t help and directed me back to the store where I purchase it (this one). Despite being within the posted business hours, there was no answer on the phone number. Unfortunately, if you ever have a problem, expect the run around and then to avoid at all costs standing behind their product or upholding their guarantees. If you want quality, good service, or your business valued, search elsewhere!

Terraunce Bowie

Jun 14, 2023

Great store and service.

Latrice Stokes

Jun 13, 2023

Customer service was great!! The furniture is reasonably priced and of good quality…not to mention 0% interest up to 36 months…it was a win for me.

Veronica Pineda

Jun 11, 2023

(Translated by Google) Excellent work and offers 👏(Original)Excelente trabajo y ofertas 👏

Phillicia Gaines

Jun 06, 2023

very professional and simple and fast with the process.

Jose Rios

Jun 05, 2023

(Translated by Google) Very attentive staff. And quality furniture.!(Original)Personal muy atento. Y muebles de calidad.!

Britney Finn

Jun 04, 2023

Excellent, Pleasant, informative and authentic. Edward and the sleep expert helped me find exactly what I looking for. I definitely recommend shopping here

Paula Burrell

Jun 04, 2023

My sales lady and gentleman was very professional and explained everything that I needed to know

K Salas

Jun 04, 2023

Great experience!!

Ara Brown

Jun 02, 2023

I live in Ft. Worth & had called the store prior to arrival. The Sales Rep. Gayle Turner told me she got off @ 830 PM, but would wait. I arrived around 8:05. She was helping another customer. I waited then she went to another customer resulting in me waiting an hour for her. I felt financially molested after being charged a $169.00 delivery fee for one dresser with a mirror. This is not the Ashley I am use to doing business with. All the details are to lengthy to put in this comment section, but I felt deceived, not a good feeling. I probably wont be back after this. Note: there was another nice young sales lady that offered to help, but I had already talked to Gayle, and I knew they worked on comission. I also spoke to another older lady who was very nice. I had been there the day before and was told to come back the next day because whoever was needed to seal the deal was not there. I called before I came on this day and was told they were still not there, but to go ahead and come. This store is not close to my house. I just had a bad feeling about this experience.

Nancy Matlock

Jun 01, 2023

It was great

Kayla Helmintoller

Jun 01, 2023

The man who helped us was very kind and assisted us well. He helped us with our purchase and made us feel very comfortable. Thank you for the great service!

Kevin Godwin

May 31, 2023

A lot of run around on getting product delivered. Ask for an experience sales person.

Arthur Krienke

May 31, 2023

Excellent services

Fred Alvarenga

May 31, 2023

Friendly people made my shopping experience easier.

Belinda Lira

May 30, 2023

Gayle and nick were both helpful attentive and nice.

Dionne Cofer

May 30, 2023

Michael's service was excellent! I had a very good experience working with him.

Cheryl Bowens

May 30, 2023

Nick was awesome. The mattress we bought I feel is top notch. Thank you Nick for your knowledge and allowing my husband to take his time and shop.

Sherry Johnson

May 29, 2023

I entered Ashley's in Arlington and was immediately greeted (I just left Home Zone Furniture where after walking around the entire store noone had even said hello how can I help you, I'll be right with you, etc.) So now I'm at Ashley's greeted by Edward Johnson III. He was very knowledgeable and patient as I was trying to find a bedroom set and/or coffee table. I ended up making a purchase. HeIs an asset to your store. Thank you Edward and I love my coffee table! I give this employee 6 out of 5:stars!

S Willis

May 29, 2023

I had a very positive experience with Cirah at Ashley Furniture in Arlington. She was very helpful, friendly, professional. I haven’t received my sofa yet, but I will write another review when I receive it. As far as the customer service goes, so far, it was great.Thanks Cirah!

Matt Blackledge

May 29, 2023

It's a Great furniture store. They were nice and friendly when I bought something. Ha!

Teri L. Lowe

May 29, 2023

Calvin was a Godsend. He was patient, kind and kept me on track. I am very pleased with the service provided. Thanks a bunch!!!

Truth Today

May 29, 2023

I do not recommend protection plan in this store. I had protection plan, after 5 years when I called them to get credit ,I was told some one will contact within 48hrs to get it credited but no call back. when I called again, I was told the request was closed, then I was told I need to go to store to apply for credit, on store, I was told >$300 paid for mattress protection plan will not be credited,>$200 protection paid for furniture will be credited but I need to purchase for >$500 these information was not told when I purchased protection plan, more rules- that items should be store price not online price(online price $70-$250 less on the items I chose)/no price match($45 less on different store)/ no discount. when purchase is >$500 there will some delivery charge, $65 delivery fee based on my total price $613. while the purchase amount increases the delivery amount increase too. I decided not to buy at the end. do not buy protection plan if you plan to use credit later. The protection plan I purchased >$500 went down the drain, I thought -I could use it after 5yrs as told but that was EYEWASH.

Robert Ferrington

May 29, 2023

Calvin did a great job taking what we were looking for and showing us the available options. We left purchasing a quality product that i hope to use for years to come.

Stephen Raleigh

May 28, 2023

They were very helpful and able to answer any questions I had. Was inside and out in an hour.

Mike

May 28, 2023

Jose was great! He did a good job making sure we got the furniture we wanted without issues.

Mahogonei Whitten

May 28, 2023

Rogina, was an excellent with helping me pick our new furniture. Thank you, for your wonderful customer service!

Tennille Richards

May 28, 2023

My experience was great! Gayle was very polite and helpful which made my experience so smooth and easy. I got the sectional I’ve been looking for at the right price!

Carol Cameron

May 28, 2023

Antonio was an excellent salesman - helpful and knowledgeable. However, after we purchased and picked up the item from the warehouse, we discovered that the exact item was $100 less online. We’re waiting to see how Ashley handles this issue.

Gabriel Sublett

May 28, 2023

Gayle is an Amazing salesperson she’s very skilled at her job My experience was phenomenal!

Bear

May 28, 2023

Amazing experience was helped and theres a manager there that works for Acima and he will help you apply to get ur furniture in payments.. no credit check.. they accept ITIN

Sarah Bearden

May 27, 2023

Great experience, and even though we had gone to LOOK at loveseats, we ended up with an adjustable bed and mattress. Too good a special and a great bed.And we also found a table that we liked, so we will probably get that next month.Guess the loveseat will have to wait for another time.😁And Oliver, who helped us was so helpful, friendly, and fun to be around. We even talked about places to go eat, and the best places to try here locally and in El Paso - my home town. Thank you, Oliver, for your time and help.

LaDonna Dunham

May 27, 2023

Great assistance with my needs and saved me money

Reworx-it-Now

May 26, 2023

I have purchased furniture from Ashley since 2004 until today. I still have some pieces from Ashley in good condition. Good product, good customer service and I look forward to doing business with you.

Virgie Lusk

May 25, 2023

Clean store. My sales associate Eric was outstanding!

Bruce/Kelly Blair

May 24, 2023

The sales team (Michael Kelly) is exceptional! So helpful. And so is manager Mary Ann. She’s the best problem solver and makes it work for you.

Ezer Sanchez

May 23, 2023

Great Customer Service and Prices as well

D Zamora

May 23, 2023

We placed an order March 14th. Tell me why we have been given the run around since. It’s already May 23rd, no furniture!!!! 🤬 I spoke with management last week and was promised that the furniture would be delivered tomorrow with a 20% off so I wouldn’t cancel. Tell me again why I just received a text, our order was cancelled?? What’s wrong with your company, that you can’t deliver 1 couch and 1 chair, in a timely manner. We are no further than 90min away. This is beyond disappointing!!!!

Brandon Helm

May 23, 2023

Great service. Helped me find the perfect desk

Ron Pressley

May 22, 2023

Great customer service.

Leslie Cranston

May 22, 2023

I needed a power recliner. As I entered the store I was greeted by a lovley sales person who showed me a range of chairs and love seats. I found one i really liked (mid range) and was given a great price and fast delivery. I was given fabulous service and would recommend this to everyone.We had gone to the Lazy boy store and they didn't have any selection in store (and their prices are really high). Go to Ashey for a great peice and good price.

Diana Flores

May 22, 2023

The girl I bought from has great customer service, that's why I give her 5 stars, but the store manager is disgustingly acid and disrespectful. She gave me a hard time as a customer. The manager is supposed to have respect for the customers. others and did not have it

Jasira Kahina

May 22, 2023

Showroom is beautiful, and the associates have a great balance of making sure you know they're available, without being overbearing or pushy. I found everything I needed for my new place and I'm looking forward to going back to purchase very soon!

Eileen Ramos

May 22, 2023

My experience here today was the best . Greeted as soon as I walked in the door without trying to sell me something right away, heard me out on what I was looking for and I was out the door within an hour happy with my purchase at the price I was looking to spend. Eric made my visit easy!!

andronymous31

May 21, 2023

The only missing 5th star is because the store played Christian religious music the whole time we were there. BUT, the store was very clean, inviting, comfortable, and well-lit. The atmosphere and everyone we met was so friendly and professional, and absolutely no pushy tactics. Most especially our salesperson, Courtney. If you can get her, do! She was extremely knowledgeable about the world of furniture, listened to our input of what we were looking for, and gave us good guidance on what we needed. She explained things so clearly, and without a hint of being condescending or impatient. It felt like she was "on our team" to help us find what we needed, versus just being the face of the company. We will absolutely be getting all our furniture here in the future!

Ivan Ramirez

May 21, 2023

Oliver was super friendly and helpful, he was quick and was attentive, and had great customer service!

Walker Easton

May 20, 2023

Antonio was the man!! When I think of sales men and women he is the gold standard. He was there to provide information and made us feel comfortable during our visit. He is very personable and not once did he push a sale he just let his personality do the work! Fantastic experience thanks to Antonio!

Kevin Beard

May 18, 2023

My wife and I had a great and pleasant experience with great service thank you

Tabitha Keys

May 17, 2023

I had a great experience shopping at Ashley Furniture. My salesperson Eric was extremely helpful with meeting my needs. I highly recommend this store especially if you are looking for a mattress for your bed and/or furniture for your home.

Carolyn Spoerl

May 12, 2023

Olivier was friendly, accommodating and sensitive to our being new arrivals to Texas, plus gave us the best deals possible and we truly appreciated his service.

Rip The Bandage

May 12, 2023

Love they did a great job. Miguel our salesman was a sweetheart and the manager went above and beyond to help us I would shop here for years to come

Ivy Loper

May 09, 2023

Staff was nice. Good selection of furniture.

Virginia Ulivarri

May 08, 2023

so welcoming.Actually everyone was so nice!!

Madeline Aldridge

May 08, 2023

Found what I wanted at the price I needed.

L Simp

May 07, 2023

My experience at Ashley Homestore was wonderful. My sale’s professional was Cirah. She was so sweet and patience with me.

Marco Sanchez

May 06, 2023

The gentleman who assisted us was great. Had good costumer service skills and met our needs.

venisia mcguire

May 05, 2023

Calvin was amazing

Danny Kuhn

May 05, 2023

Sales person was very informative and wonderful atmosphere

Alexandra Darnell

May 05, 2023

The staff was highly knowledgeable. I recommend to visit the employee whose name is Sha. She helped me through the entire process in a timely and professional manner. I really appreciate my whole experience here, there was no rushing or haggling of prices, just really nice people who feel like family.

Andrea Lewis

May 03, 2023

So informative and helpful. Very friendly 5 stars!

Kim Thompkins

May 03, 2023

Upon entering the store I said HELLO ASHLEY then I looked around for about 10min until a saleman name Jose Villafane greeting me with so much respect and he said welcome to Ashley how can I help you and I pulled out my phone and said I would like this and he said let me go check and I will be right back. He came back and said I apologize we do not have that in the store I said DARN! But I knew I wasn't leaving Ashley until I brought something. I said ok, I need a high queen-sized bed frame and he said I will show you 12inch/24inch. I said no only show me 24inch, he said ok. The very last one he showed me I said I'll take it and then I said I need a mattress, he said follow me. He said now which one would you like I said this one and he went on explaining to me about the mattress. We go checkout and I said I need a twin bed frame but I ran out of money. I said I will return shortly and I came back with my son and my son said Mom why you buying this little bed I said so family will not stay we all laugh. Get to the checkout I said Jose give me a full size bed frame instead and I will go to Costco for a mattress and he said wait Ms.Thompkins let me do something I said ok. He turn around and said how do like this mattress for $289.00 my son said I'll take it and mother looked at son and son said Mom you can't beat that Mom said you are absolutely right. I said Jose you didn't want me to go to Costco keep it all right here for Ashley right so we all started laughing. Smooth. Mother/Son thank everyone and left.

Martha Cornett

May 02, 2023

Pleasing experience,

patty hawkins

May 01, 2023

Excellent Customer Service !!!

Will Henderson

Apr 30, 2023

Never purchasing furniture from Ashley’s again I ordered my furniture 2months ago and twice they have stitched the delivery date and promise I’m going to get it on this date and still nothing I have called off work to schedule my deliveries twice $4,000 on furniture and cant get a clear answer on when my furniture will arrive and when I call this store the location I purchased it from the person who sold the furniture Michael Kelly and the manager Mary Ann refuse to get on the phone with me and give me any information this is the worst service I ever experienced

Sarah Pineda

Apr 29, 2023

Michael was very helpful and very sweet. He helped us in purchasing both a couch and dinning table. He is the best sales person there to be honest! We will come back to HIM . Very very satisfied with out purchase and so happy and anxiously waiting for our delicious!!!

Robert Watson

Apr 27, 2023

Great service and price. I look forward to getting the chair.

Karen Hafkesbring

Apr 25, 2023

I went and picked up the recliner and when I got home it was the wrong color!!! The salesman Mike Kelly entered the wrong information and admitted it that it was their mistake!!!I’m very upset and I’m trying to get them to deliver the right one and now they’re saying they can’t exchange it because I didn’t reject it when I picked it up. I asked the guy if it was the right color, the light gray and he told me it should be. It is their job to check, it not mine! They had me take pictures of the chair, and email serial numbers and do all kind of stuff and going back-and-forth and they still won’t exchange it! So now I’m stuck with a chair that I don’t even like!I will never ever shop there again. it was the worst experience going back-and-forth and I still don’t have the right color. they’re saying there’s nothing they can do and I can’t return it so I’m not paying for the chair! I will dispute it on my credit card and not pay for it. It is the worst customer satisfaction I have ever had in my life!!! Never shop there! I’m done!!!

VINCENT Rush

Apr 23, 2023

Absolutely fantastic service, Eric did a phenomenal job and very knowledgeable!

Gifty Leftridge

Apr 23, 2023

Great service friendly and knowledgeable sales rep.

Nancy Jamieson

Apr 21, 2023

So easy to get what I wanted. I loved the way I was greeted and minutes later I was walking out with my furniture . Thank you so much Ashley.

Laura Ramirez

Apr 19, 2023

Hate it when employees push you into buying something. They pretend to let you be alone watching everything then they come back and never leave!!

bethney bogan

Apr 19, 2023

We went in to look at sectionals. Not one employee asked if we needed or wanted help. Most of the power recliners weren't plugged in so no way to test them out. Super frustrating when you're ready to spend money but they can't be bothered to help you.

kelli whitaker

Apr 18, 2023

Eric was a great help and was patient with me making sure I got exactly what I wanted.

Brenda Mead

Apr 18, 2023

I have enjoyed my experience with Ashley. Jose worked with me and took the time to explain everything to me truthfully. He was patient and kind. The store was nice and the atmosphere was refreshing. I was very pleased with my purchase. The items were good quality, my style and look good. Thanks Ashley for making me happy. Brenda M.

Guz Briceño

Apr 17, 2023

An incredible place! The girl who took care of us was super attentive, fun and guided us to find what we were looking for with patience and charisma!

JanaeLoveee

Apr 17, 2023

Mike was amazing. Made purchasing my dream mattress seamless!

Bonita Washington

Apr 16, 2023

My specialist was Lati Boka,she was fantastic she didn't bother me she let me look around myself that's what I liked

Michelle Simmons

Apr 14, 2023

I Love the way they treated me they customer service was great. They treated me like I count and like I was worthy of whatever I wanted to buy. Thank you.

PhatTai 23

Apr 12, 2023

Recomended ashley always the best and quality. Get the services right and smooth like always.

Jim Owen

Apr 12, 2023

We had an excellent experience at Ashley's. Antonio B kindly greeted us and helped us find just what we were looking for a matching coffee table and TV stand with a fireplace insert. We also found a matching side table that was part of the set. We hadn't looked at Ashley online but had seen many other sites and stores. After making the purchase I noticed a price difference with the Ashley official website. I contacted the store and they worked with me to get the same deal. Thanks Nick for your help and all the others in the store. You were all pleasant and professional.

Jeff Bradshaw

Apr 10, 2023

The sales rep was great. However, the entire deal changed when we went to checkout, and that was very disappointing.

willie causey

Apr 10, 2023

Very helpful and friendly once we found the furniture we liked.

Barb

Apr 08, 2023

Very pleasant experience. Our salesperson Antonio B. was helpful and non intrusive while we looked at everything yet close enough to answer questions.We found what we wanted at an excellent price. Thank you, Arlington, TX., Ashley Furniture!

Francisco Castro

Apr 08, 2023

Polite, friendly gave us a very good deal.

Chris Meeks

Apr 07, 2023

The service at the store was ok, but we still haven’t been contacted about our warranty covered adjustable bed frame.

Arthur Prescher

Apr 05, 2023

Little on the pushy side. And nothing like misleading advertising

Bobby Franks

Apr 01, 2023

Very good and HOSEA was very patient and helpful he deserves a big raise and promotion.

Eleasa Johnson

Apr 01, 2023

I purchased a dining table and 4 chairs from the south Cooper location in Arlington. A picture of the items were printed on the purchase order. I told the salesperson, Sha, that I wanted the chairs without arms. She said that was was ordered. When I received the the items in my home,I had 4 chairs with arms. I didn't realize it until the drivers were driving away. I immediately called GRS. They gave me a ticket # and said someone would contact me in 24-48hr I started receiving texts and chats asking me why did I accept the delivery. It was a human mistake. I'm asking to exchange them for the ones without arms..I can't believe the customer service is so bad that you can't honor this request . Two of the chairs wobble and one has a paint scratch. I'm going tell others to be cautious about purchasing anything from here.

Edith Derrough

Mar 29, 2023

Nicholas was great. My visit was a good experience.

Luis Rueda

Mar 27, 2023

(Translated by Google) Very good experience today during my visit, the specialist behaved very well and helped me with all the doubts I had, apart from that it was an easy and very pleasant purchase.(Original)Muy buena experiencia hoy en mi visita, el especialista se porto muy bien y me ayudó con todas las dudas que tenia, aparte fue una compra fácil y muy agradable.

Andria Russell

Mar 26, 2023

Service was great. Jose made my transaction easy. I got just what I wanted.

R Addison

Mar 26, 2023

Oliver .G ! Is an excellent sales professional & mattress specialist for Ashley Home Furniture Store . He took his time , went above & beyond helping me to pick the correct stuffs that I needed. He will make sure , you 100 percent happy with your purchased . Anybody planing to go furniture/ mattress shopping at this beautiful store should ask for Oliver , I promise, he will put a smile on your face.I will give him 1000 stars if I could. Oliver, you are my Rockstar. Thank you and stay Blessed!!!

Alejandro Valadez

Mar 25, 2023

Great customer service. The salesman Eric was very knowledgeable,efficient and kind. The furniture here is very high quality.

Ruthie Maney

Mar 25, 2023

From 5 to 1!My sales representative Calvin Lockwood was phenomenal initially until I had more questions. He was attentive, knowledgeable, and professional, while trying to over charge me. Thanks Calvin!So unfortunately, I have to edit this review and todays only Monday. I attempted to talk to my sales associate who neglected to tell me he was off today, after we spoke yesterday. Hmmm.Attempted to speak to the store manager Mary Ann. The salesman who answered the phone told me she advised me to call the 1-866 number to discuss my concerns. How professional was that?I will be calling the 1-866 number right now to CANCEL this order. Furniture stores are a dime a dozen in Dallas. Good luck to you ALL.If you’re looking for honesty don’t turn into this parking lot and definitely don’t go into this store!12/20/23Poorest customer service I’ve ever experienced.

Najah Masood

Mar 25, 2023

The reason for giving 4 stars is that the salesmen are either not trained well or they dont know the way to deal..the store has awrsome stuff and good prices..there are clearance items too....

Marc Capots

Mar 20, 2023

Gayle was patient with us as we would have to come back (be backers) multiple times.

Denise Canales

Mar 19, 2023

Great service, quick and efficient, beautiful furnishings, found exactly what we needed and they honored a lower price found online. I will go back.

Justin Gable (SiRTazman)

Mar 19, 2023

We went in just to look. We were asked if we wanted the sales person to tag along, but we said that wouldn’t be necessary. The respected that and we then were not pressured. We did find a nice couch and love seat set and next think I knew, 36 month 0% interest, and being delivered in 5 days. Not too bad. The staff was courteous.

Jessica

Mar 17, 2023

My mother-in-law bought a new sofa set and was sold insurance for it. She paid cash. Within 3 months, the couch was coming apart. Not the fabric… the frame. When she tried to utilize the insurance, she was told the company no longer existed. I feel she was taken advantage of due to her language barrier and her passive nature. Her living room set is being held up by blocks.

Tamika Johnson

Mar 16, 2023

Product delivered as stated, however, the arm of the sofa has black markings on it. I called customer care and they offered to send me out a swatch of fabric as if I am going to fix it. The representative was too distracted with her children to focus on my concern so I called the store and they said they couldn't help me and that I needed to speak with customer care. Back to square one. So frustrating!

Carolyn Cobbs

Mar 13, 2023

My sales employee was great at meeting my needs, she was very professional throughout the entire time I was there. I like how she didn’t try to push me to sale things I didn’t need. I recommend her as top sales employee. I will be back soon.

Candice McKenzie

Mar 13, 2023

Jeremie was Awsome he provided me with the best customer service and he gave my son and me great hospitality. Thank you for a easy great experience.

George Williams

Mar 13, 2023

Bought a power recliner from Ashley.Salesmen was nice, delivery guyz whers great. The chair hS a massage fature somehow pushes into my back, makes my back sore.I went back to Ashley and saked to exchange it fod a differant chair. Theg refused and wouldent let me talk to a manager. Then called the number they gave me. Same results, asked to talk to a supovizr, they said she call back in 15mins. Never heard from them. This compamy has terriable service. I will shop at Ashleys again.

Danny McCowan

Mar 12, 2023

Gayle was awesome, took great care of us. We think we will enjoy our new furniture.

Simmy Jones

Mar 11, 2023

Jeremiah did an awesome job in assisting me with finding and purchasing my recliners.

Twynia Filmore

Mar 06, 2023

Absolutely loved the service Nick provided, no pressure and great recommendations, not just a sale! Nice job. However, my living room furniture was delivered damaged and no one is taking responsibility to replace it. They want to send someone to my home to determine if it can be repaired! I didn't buy a floor model, discontinued, or discounted merchandise so why has the Guest Care team failed to follow-up with me since 3/9! I purchased NEW furniture and expect it to be replaced with undamaged NEW furniture!! please be careful and think twice because they misrepresent their job titles when you escalate a complaint also. Integrity + good service = Repeat Customers and I won't make this mistake again with Ashley's Furniture store.

Nathan Barshofsky

Mar 05, 2023

We have used Ashley’s for years, and this was a new location for us, but our salesperson Megan was very nice and helped us made the perfect choice

Crystal Mixon

Mar 04, 2023

The service we received from Lati was excellent. All the staff was friendly and inviting. Thank you for making our mattress purchase quick and painless. I would definitely recommend this store to others.

Curtis Dyer

Mar 04, 2023

The deals were great. The furniture is beautiful. The service we got from associate, Michael, was exquisite. I think I'm only going to shop here from now on.

Mackie McCauley

Mar 03, 2023

Buyer beware! After purchasing a motorized recliner and opting for the extended warranty and in house delivery I was shocked to find the exact same recliner with same warranty and delivery at a competitor for half the price!

Ram Gupta

Mar 03, 2023

It was a very pleasant experience

Natalie Carter

Mar 02, 2023

Service was excellent. Great conversation with Antonio. He was very helpful, And courteous with providing information regarding Price compatibility taxes and delivery.

Angel Cortez

Mar 01, 2023

I ordered a sofa and a recliner a month ago. I payed white glove delivery. They only brought me my sofa while they keep delaying my recliner. I call then up and ask what's going on, all I hear is excuses. This is after I payed WHITE GLOVE delivery mind you. They treated me like their best customer when I was dropping that cash on their hands but now they just don't care. I'm pretty much at their mercy waiting on them. If you buy from this store be warned.

m fountain

Mar 01, 2023

Beautiful furniture, great customer service. Thank you José for being very helpful

C N Naylor

Feb 28, 2023

Good products, reasonable prices, helpful staff and well informed delivery

M M

Feb 28, 2023

Very professional and knowledgeable

Cristhian Perez

Feb 28, 2023

Great Service!

Venetta Fields

Feb 27, 2023

Love it

Rose Trevino

Feb 27, 2023

It was great

Darryl Washington

Feb 26, 2023

The sales men was great and on point he was also very knowledgeable and professional thanks.

Jill Haynes

Feb 26, 2023

Ms.Gayle Turner was a perfect and courteous Sales lady. Will return for sure for furniture.

ijang yvette

Feb 26, 2023

Great customer service.Courtney was so nice n helped me with everything I needed.I will give a 5* over n over 2 Ashley furniture👌

John McCroskey

Feb 24, 2023

Buyer be ware. I picked up a table at their warehouse. It was still in the box. When I opened the box, it was damaged. I was told that once it was in my possession, they would not take it back.

Deb G

Feb 23, 2023

I was greeted immediately at the door with assistance with my walker by Mike at the Arlington store.He was professional, knowledgeable and most of all patient with me. I tried so many mattresses, he never rushed me or gave me that " sales pitch". This was not the first store but it was my last.I have additional family members relocating to the area and will definitely refer them to Mike at Ashley.

Jim

Feb 23, 2023

Sales associate was great. The product availability is not very good. It will be almost a month before I receive my recliner. Your delivery price is outrageous. I live less than 5 miles from your store and not 10 from your Arlington warehouse. I am elderly and have no options for receiving your products. Please review your shipping policy.

LaKeisha Clark

Feb 23, 2023

Eric was very helpful and did an awesome job getting me what need

Rachel Rodriguez

Feb 21, 2023

Great Customer Service!! Knowledgeable about their furniture. Satisfied!

Edith Ruiz

Feb 20, 2023

We were treated nicely and very profesional. We are pleased.

Mynor Sosa

Feb 20, 2023

Ashley has the best quality of furniture at a great price. The salesman mike Kelly was excellent

Flor garcia

Feb 19, 2023

(Translated by Google) very good service(Original)Muy bien servicio

T Kellz

Feb 19, 2023

Had great service and the team went above and beyond to answer questions to help out. Only "problem" was that the prices did not end up as low as I hoped with the President's Day sales, but weren't any higher than the norm in Arlington. 5 stars for the team and service because they were above average, 3 stars for the average prices, so a strong 4 star rating!Addition: whether back to make an additional purchase of book cases and a storage bench. Great priced and nice pieces. Definitely winning more business from me...

Kathleen Winter

Feb 18, 2023

Our salesperson really knew the details or how to get answers and solutions for us. We are so pleased with our purchase!

Amie Jones

Feb 18, 2023

Nicholas was great! Store was beautiful and clean.Just found what we wanted without having to pay crazy high delivery fees or $800 for 5 year protection plan somewhere else.

Taniaya Davis

Feb 16, 2023

Maher was very helpful and patient.

A Staten

Feb 16, 2023

Lati Boka was very professional and knowledgeable in helping with my needs. Thanks

Dennis Watson

Feb 16, 2023

The sales team tried to push us into buying more expensive merchandise even though we went in knowing exactly what we wanted. Then after buying exactly what we wanted the delivery process has been a joke.Ashley only does delivery and you cannot pick up from the store. They were supposed to call with delivery instructions and to confirm that someone would be home. No one ever called but the guy at the store says they called and texted multiple times and no answer so now my delivery has been pushed back even further. Not a good experience so far.

Tiesha Forrest

Feb 13, 2023

Nick is an excellent sales associate for Ashley Furniture Store. He took his time helping me to pick the furniture that I wanted for my apartment. He gave me a great deal on everything I purchased. I would tell anybody I know that is looking to purchase furniture to go to Ashley Furniture and ask for Nick. I would give him 20 stars if I could. Thank You Nick for your excellent customer service skills. 😊

Tanya Rogers

Feb 12, 2023

My experience was excellent, the demonstration of the Tempura pedi mattress is wonderful.

Marie Pagan

Feb 12, 2023

Great experience Nicolas was kind and help us with every information that with need.

Lorenzo Bennett

Feb 11, 2023

Lati was awesome she explained everything in detail leaving no room questions. She was very professional, and it was the best experience I've ever had in a furniture store. I'll be back very soon to buy more but Lati hast to be my sales person! She was just amazing! I didn't feel like she was just trying to sale me anything she really had my wife and I best Interest at heart. We're very satisfied with our purchase.

Carol Brown

Feb 10, 2023

The salesman was very helpful on everything

EvsVideo .Productions

Feb 09, 2023

My sales lady was awesome

Sharon Spann

Feb 07, 2023

Our sales person Nick Robles was very accommodating! He went over and above to make sure we were completely satisfied with our chosen products! He was very professional and friendly! Thank you Nick!

Lynne B.

Feb 06, 2023

We walked in and were greeted. Antonio was super helpful, and kind. He never pressured us, and made sure we were happy with what we got. We talked options. We left to have lunch to think things over. I never felt like I had to buy right then. The manager came over and greeted us. Everyone was so polite, very laid back. I hate high pressure sales, so I really appreciated today's visit. I will be back for future purchases.

Otoniel Alexis Smucker gaxiola

Feb 06, 2023

Had some issues with the furniture and I submitted a warranty claim and they never got back to me.Never trust there warranty

De Woodson

Feb 05, 2023

I enjoyed my experience with Antonio at Ashley Furniture, we polite and on point about everything. I will recommend people to go visit and shop up there. Good ppl and nice mattress.

Rachel Aboagye

Feb 05, 2023

This is the worst and most unprofessional store I’ve ever dealt with. The assembly guys did not put the bed together completely and didn’t tell us and it’s been 3 plus months to get replacement parts. Getting ahold of someone to get an update on the delivery status is impossible. I’ve been hung up on multiple times. Would not recommend Ashley to anyone.

Charletta Dawson

Feb 05, 2023

My salesperson Mr. Lockwood was very informative, he was not pushy and he let me know that Ashley wanted my business.

Casandra Galindo

Feb 04, 2023

Usually hate going into furniture stores because sales people can be very aggressive but Chris M. was awesome. Super patient and helpful!

Valerie Yates

Feb 04, 2023

Jeremie and Calvin were a great team and got us a great deal on our matress. Thank you

deke madson

Feb 04, 2023

TERRIBLE……Worst customer service, follow up and organization. Asked for a manager, Mary Ann, to call me back 3 times and never received call back. Spoke to Ops Manager (Pamela Hernandez who was helpful) after being bounced around to 3 different sales people. First trip to Distribution center found out they were closed after being told they were open. Had to go back the next day to spend my Saturday afternoon waiting after delivery was cancelled/changed 3x. Decided to pick up myself, distribution center 0% organized or helpful on understanding how long I should expect to wait. Told me 30-45 mins to pull my items (have waiting over 3 hours and counting). Only bright spot was the guys on the dock who have tried to give me a general idea as to status. Will NEVER purchase from Ashley again, I would highly recommend purchasing from any other furniture store.

RICHARD MERCK

Feb 03, 2023

Fast, courteous service.

Lucy B

Feb 02, 2023

My experience was so wonderful. Customer service was excellent.He is good on what he does. He was so helpful. We left Ashley satisfied.

Laura De leon

Feb 01, 2023

I have a very bad reference from you, I paid insured for my furniture, I made a claim in October 2022 and it is time that I did not receive the service. In November, a person came to wash my chairs and did not do it because I did not bring the soap. So im professional, I don't know what it was, otherwise I was going to do your job, and it is the date that I am waiting for my service

jim milstead

Jan 30, 2023

So far so good.

Sha Tay

Jan 30, 2023

Great Experience! It took me 2hrs choosing the right furniture plus all the questions I had but during that process Jeremy had the time an patience made sure I was satisfied with everything I definitely Appreciate that.

Patrick Gutierrez

Jan 29, 2023

Good service and great help in selecting a bedroom set and mattress. Joe is good at what he does!

Damaris Villanueva

Jan 29, 2023

Drivers where great and super friendly ☺️

Lakeisha Mackey

Jan 27, 2023

My salesman Jermain was awesome and I will refer my friend and family to him any day. Keep up the great work Jermain!!! Wonderful customer service.

Nelson Gutiérrez Gómez

Jan 26, 2023

For my family the experience bought in Ashley is pleasurable, Eric Toops was seller who helped us find the best option. Just say Thanks you very much

Laura Huffstuttler

Jan 26, 2023

Salesman was very knowledgeable, attentive, and accommodating,

Cheryl McKenzie

Jan 23, 2023

I met Calvin the week before I closed on my home. I shared with him that I could not finance anything until after the purchase of my home. I came in today and he was very patient, professional and he allowed me to take my time deciding what I wanted to purchase. His Team mates was very helpful as well. I was approved and was very excited with my purchase.

Krista Hubbard

Jan 22, 2023

Jose was very knowledgeable and helpful. My fiancé and I were well taken care of and we're looking forward to our new couch.

Carl Jones

Jan 17, 2023

Bought a bedroom set for my granddaughter also the extended warranty they offer through another company 300+ bucks wasted on the warranty on the phone with Ashley and the warranty company trying to get a repair even said I'll pay for new parts and labor month later still not taken care of We've bought alot of furniture from Ashley this experience will make me think about doing business with them in the future

Michael Norvold

Jan 17, 2023

A lot of misinformation. Having surgery, needed a chair for support and to sleep in. Went to local store, couldn't deliver in time, but was told if I had a truck could take it the same day. Came back next day with a truck ... was then told they didn't have stock on-site, and the warehouse was closed till after the holiday. The store has a guy that sometimes delivers for them. Was told it was $145 for delivery and setup. Driver texted me 5 minutes before delivery that there would be an additional $25 for setup. The chair is great..but the service is lacking. Will never shop here again.

Debbie Arthur

Jan 16, 2023

Great service,very friendly.

Laurie Cole

Jan 15, 2023

Great service and awesome sales people. The only thing is they can’t tell us when our sofa will be delivered. It could be three weeks or four months and possibly beyond. Almost didn’t buy our living room set for that one reason. Also the delivery fee was $300 and I think that is a little excessive. But all in all pretty happy.

Roland Peña

Jan 15, 2023

An incredible at experience with Michael Kelly today. Super friendly, fair, and helpful in our search for today’s immediate need and future needs as well !

Claude & Ashley Bell

Jan 11, 2023

Happy with purchase, delivery, and customer service.

John Kares

Jan 10, 2023

Didn’t like anything

Azunda Wali

Jan 09, 2023

A classic place for quality home furniture

Trina George

Jan 09, 2023

Great customer service. Antonio was quite knowledgeable and his knowledge and explanations helped us make an informed decision. All the associates are so friendly and attentive. Great place to patronize and we will be back!

Sky A

Jan 09, 2023

I came in with a private sale offer that came in the mail. I left thinking everything was right, till I double checked online and saw that it was CHEAPER to buy it online, and that the sales person did not apply the offer I brought in even though he told me he did. So essentially he lied about applying the offer, and I felt duped. I came out with a WORSE OFFER than if I just ordered it online. I ended up paying full price and with a smaller loan term. I DO NOT RECOMMEND THIS STORE, I'm going to cancel my order and look elsewhere cause this is RIDICULOUS.

Red Bug

Jan 08, 2023

From greeting to listening to options offered, to close of deal..Michael hit all cylinders..Great experience,will be back !

Richard Castro

Jan 08, 2023

(Translated by Google) Very good experienceJeremy took care of me 😀!(Original)Muy Buena experienciaMe atendio Jeremy 😀 !

Chakradhar Reddy Donuri

Jan 08, 2023

This is my first visit to Arlington Ashley store and the Sales person “Mike” who assisted us was very helpful with all the options. Greeted us well, explained the offers, provided discounts with various payment options, didn’t rush us with the purchase, explained about the material used. I’ve been to multiple Ashley stores but this store has the best sales team who really respect the customers, understand the needs and makes the purchase very simple.I would definitely suggest this specific store for any furniture purchases.

Sharon Willrich

Jan 07, 2023

My experience was excellent! Brandon was amazing!! He helped me with no hesitation and I didn't feel pressured to make a purchase. I would recommend this location to anyone.

Ms Ashlee

Jan 06, 2023

Shopping Experience was Da Bomb!!!!

Michelle Crawford

Jan 05, 2023

I went in and met Joe. He was awesome! From the time I walked in the door, shook his hand, and sat down I filled out the application it was about 7-10 minutes I was approved! I got the furniture I wanted at the price I wanted *price matched with another company *. Joe was pleasant and warming, and ready to work FOR YOU… Thank you

K Wood

Jan 04, 2023

It was a good deal I wish we could have got a promotional mattress with our bed frame!

Laurinda Faminia

Jan 03, 2023

Spacious, lots of furniture selection.

Nas Patel

Jan 03, 2023

We purchased in-store lymann sofa and we were assisted by Jalon , the experience was smooth but we weren’t informed that all sales are final and we can not return this item once delivered. After delivery, we started experience issues with sofa material and comfort, I contacted customer care service and assisted by Cheyyenne via chat, and were informed that all sales are final when purchased in-store and can not return the item, this happed just one week after delivery, I also contacted the sales associate that helped us with financing, but there is no update. Now we are stuck with uncomfortable, scratchy and unwanted sofa total worth of $1000. Its just waste of money, i would advise anyone who want to buy furniture, please buy it online, so you can return it. We are not happy with the experience. We are ready to exchange it for another piece, but there is no update, never again buying from instore Ashley Furniture stores.

Maxie Williams Jr

Jan 02, 2023

I came in to the store today do to misinformation on my delivery. I was told the white glove service will setup my TV station. When they got there that didn't happen. I go in the store today and Maryanne who said she was the Store Manager will not refund my delivery charge and I should have read what I signed. She was very rude about the whole situation. I spoke with Ruba who was the true Manager on duty Not Maryanne was a angel and did everything to help me. I feel Maryanne wanted a power trip and was trying to get Ruba not to help me. Thank you Ruba for standing your ground and doing what is right.

Deagha Young

Jan 02, 2023

Great furniture and great Service. She showed us great options and even helped pick out pictures to match. We will be back

Weslie Jackson

Jan 01, 2023

I think we were lucky in our Sales Rep, Mike. He knew immediately when my wife talked, he was to pay attention to her and he was right. He showed her the attention and then showed her everything that was on the floor that she wanted to see. Mike was also very polite, transparent with pricing, delivery times, and recommendations. Once my wife had decided on the style and all, she handed it over to me so I can finish out. Mike, thank you for everything and knowing who is charge of the house.

Patric Powell

Dec 31, 2022

Ashley Furniture does not stand behind their products. They make the sale and then turn you over to a warranty company. Don't be talked into buying the service plans either. The company they use for customer service is deplorable. This has been by far the most frustrating purchasing experience I have ever had, and no one at the store cares. It's really sad.

Sheila Porter

Dec 30, 2022

It was wonderful

Luis Flores

Dec 29, 2022

(Translated by Google) Very bad service for 2 months I have been waiting for my bed and so that today they come to leave me the wrong matres they bring me a queen when they have to bring me the kim they have a staff that deliberates all drugged they do not know. What they do This company. It is. The most garbage in all of the United States(Original)Muy mal servício desde hace 2 meses estoy esperando mi cama y para que hoy bengan a dejarme el matres equivocado me traen un queen cuando tienen que tráeme el kim tienen un personal que asen deliber todos endrogados no saben. Lo que asen. Esta empresa. Es. La más basura en todo Estados Unidos

Marcos Q

Dec 28, 2022

I had a terrible experience at this store, I ordered furniture that was very expensive,I explained to my sales rep Bill that I have small kids and I don’t want cloth or microfiber furniture, he assured me the furniture was a material that’s easy to clean without shampooing, they did not have the set I wanted in store so it was ordered, it took over 1 month to get my furniture after several delays since they are moving warehouses from Arlington to Fort Worth, I pick up my furniture Dec 21st and it’s microfiber, I have been talking to the assistant store manager Dedrick which was relocated and now the manager Mary Ann will not return the furniture for a refund which Dedrick approved on Friday Dec 23, now Mary Ann the store manager says she has refused the return even though the couches are brand new in box unused, she claims there’s a “no return policy” even though I could not see the couches I chose before buyingBUYER BEWARE SHOPPING HERE

Sara Jurdi

Dec 27, 2022

I got a $3000 couch set from this location when it arrived it was the wrong fabric and it smelt like wet moldy furniture they refused to return it I will never go here again

Ernie Espino

Dec 27, 2022

Salesperson was awesome, picking up was the delay..

SHAWNTE WINGHAM

Dec 24, 2022

Lati sale person was nice and was able to work her magic to make sure we got everything we needed for our new home.

Patricia Padilla

Dec 22, 2022

I’ve been a loyal customer for years

Kenny Amaya

Dec 22, 2022

(Translated by Google) Even a month after I made my purchase in this company and I am still waiting for the delivery of my purchased items, they are definitely irresponsible and incompetent, they do not bother to let you know why the delay time and if you call to make a claim, nobody gives you an explanation They lack professionally trained personnel and do not value customer trust.(Original)Aun mes que hice mi compra en esta empresa y aun sigo en espera de la entrega de mis artículos comprados definitivamente son irresponsables e incompetentes no se molestan no en hacerte saber el porqué el tiempo de demora y si llamas para hacer un reclamo nadie te da explicación caresen de personal profesional capacitados no valoran la confianza del cliente.

Adrian Woolridge

Dec 21, 2022

The sales person Jeremie was great until he had to follow up with me regarding the delivery. Ashley's is trash when it comes to customer service and delivery. They don't tell you stuff is in stock and deliver beds without mattresses because they think people want to sleep on box springs. Zero stars wouldn't recommend! 🗑️ Basura! Garbage! El' Dumpster Juice!

alan jefferson

Dec 21, 2022

There was absolutely NO COORDINATING INSTRUCTING on my picking up a small item from the warehouse. I hate that I didn't have my item delivered. My item took at least an hour longer to pick up than it should have! This is ridiculous!

Norma Flores

Dec 21, 2022

(Translated by Google) At first they gave me everything I went the path once and. He sent me only the bed and a piece of furniture and the matres did not deliver it very well. Bad Company. Truly. I've been sleeping on the floor for 2 weeks. I don't recommend it.(Original)Al principio me entregaron todo fui la senda vez y. Me mandaro solo la cama y un mueble y el matres no lo entregaron muy. Mala compañía. En verdad. 2 semanas estoy durmiendo en piso no lo recomiendo

Steve Oliver

Dec 20, 2022

A-okay… Polight & knowledgeable!

mzget real

Dec 20, 2022

Gayle was a great salesperson. I didn't have a real purpose to my visit, but ended up buying a very expensive mattress... I look forward to having it a long time. Gayle first assesed my sleep goals and concerns and then guided me to a mattress to try out. It has all the bells and whistles. Gayle reviewed the benefits of the mattress use and the try-out sold it!

Gerardo Sigala

Dec 19, 2022

Great store with friendly staff. I want to thank Gayle for all her help, and I look forward to buying from here again.

Faye Thomas

Dec 18, 2022

Awesome salesmen starting with Jeremie Magee (looking/acting like my son) and his manager (didn’t remember his name). Two very handsome/professional young men. I had fun! I bought a mattress. Will return for other purchases. Thanks guys & again Happy Holidays.

Jacquelyn Richardson

Dec 17, 2022

Joe was very polite and kind.

Robert Brennan

Dec 10, 2022

The associate met us at the entrance of the store and we told him what were looking for and took us to area for recliners and found the one we purchased.While writing up the order my wife looked at dining room chairs and found a set she liked so we purchased a set of 4.

Yvonne Judkins

Dec 10, 2022

Horrible rude female store manager. Do not buy from this store. It’s much cheaper to buy online.

therisa blue

Dec 10, 2022

Awesome timing. Very professional.

S Miller

Dec 09, 2022

My salesperson Lati B. is amazing. Service, service, service and value is what she offered me. Lati helped me with the dining set I was wanting to purchase and then showed me options for mattresses (which I purchased) that I planned to buy at RTG and she showed me so many options for the future purchase of a chest of drawers. She listened to my preferences, didn’t try to sell me on items I did not want and was so helpful. She worked with me on delivery timing. The qualities she displayed are very much missing in most businesses. This was my first time at Ashley Furniture…I’m now a long-term customer. I’ll be back! -SM

Mitsuko

Dec 06, 2022

I had such a wonderful experience !! I needed a dining table and found the prefect one. I'm so greatful for the friendly people helping me along the way. Thanks so much 😊

sandeep paudel

Dec 05, 2022

That was a great experience Nicolas and new associate at Ashley. Quite sad ,too long waiting time to receive furniture.if Ashley can give same day delivery that would be awesome. Hope they will work hard on same day delivery. 🙏 Thank you.

Phuoc Nguyen

Dec 05, 2022

Felt great about our sectional choice and received amazing service from Eric! He was extremely knowledgeable, friendly, and patient with my questions. Great furniture shopping experience!

Karen Frederick

Dec 04, 2022

Had a pleasant experience shopping for a recliner

Dion Cunningham

Dec 03, 2022

Jose Villafane was very patient and gave us time to make our decision. He was very knowledgeable. The sales manager made sure that we were ok as well. I highly recommend the store. (Arlington, TX)

Pat Brown

Dec 01, 2022

The young man his name is Mike that waited on us was so nice polite and professional. Will refer Ashley to Family and friends.

Vi Ca

Dec 01, 2022

Mike Jones was amazing and very patient! I would recommend him anytime!

McFerris Hanna

Nov 30, 2022

Jeremi was awesome and our experience overall was great.

Patricia Kozlowski

Nov 29, 2022

The sales person was nice and informative and helped us decide on a mattress.

valeria quintana

Nov 29, 2022

Cynthia was super helpful! The rep was really nice and would definitely recommend her. However the process to get the beds and other items has been a nightmare. The first time the crew left without building the beds and the second, there were parts missing. The first rep in the phone said to go to the store (which I did), then they rep there said to call. After a 30 minute call, it’s gonna take 7-10 business days to get the parts for the beds. This has been by far the worst experience I’ve had purchasing furniture. 😭😭😭

Richard Jimmerson

Nov 29, 2022

Ashley’s is a great place to shop. I enjoyed my experience there. I loved the variety of furniture. Nick was awesome to work with.

Sherry Justice

Nov 29, 2022

Way overpriced

Charles Gardner

Nov 27, 2022

Sale person was very patient. And helped with our decision.

Niki Frazier

Nov 27, 2022

Great experience. Waiting on my new set to be delivered but ultimately I think this was the best and only option for us.

Everlyne Moreka

Nov 26, 2022

Employees are very friendly.The place is clean and organized, very little options to choose from probably due to limited space.

joy brooks

Nov 24, 2022

Quick trip to Ashley’s today … fantastic service… had just what we needed… can’t wait to get our delivery…

Kimberly Young

Nov 23, 2022

Great prices, great craftsmanship and the BEST SALES ASSOCIATE, @TODDinArlington, TX

Dennis Rice

Nov 21, 2022

Cynthia was great. Attentive to what we were looking for. And we purchased more than expected but very pleased..

True Worship

Nov 18, 2022

I had a very pleasant experience in Ashley today. Antonio was very professional! I appreciate him helping me find the right sofa for me. Would highly recommend!

sherrell brewster

Nov 15, 2022

We purchased a smart bed with adjustable base because my husband is a disabled vet and has back and joint pain. This bed wasn’t cheap. They delivered it last week and the adjustable base didn’t work. We call several times and we still haven’t gotten anyone to call us back or come to check it out. And they said we can’t return it. This has been the worst experience ever!

Doris Thompson

Nov 14, 2022

I was looking for a dresser for my master bedroom. I found one I liked. The price was great. I had a handout that I was given on the way in by an employee who said it was today's specials. The heading on the paper said it was for the weekend only, but his statement made them valid. When it came time to pay, the salesperson had to go to his manager to see how much he could give me off, the 25% that the flyer stated or something else. They gave me the 25%. I'm getting free delivery to my door. The salesperson was friendly and competent. It was a good experience.

Valraya Washington

Nov 13, 2022

Mike Jones and Mr.Guy were well knowledgeable and taught us about the mattress we needed to buy!Thank you

Mark C

Nov 12, 2022

Courtney did an absolutely amazing job taking care of all my needs from financing to delivery!

Tatum Danner

Nov 12, 2022

RIP OFF AND LIARS! Do not buy anything from here! They lie to your face! I purchased 6 piece sectional and the sales associate who sold it to me said that every piece was in stock and I could have it picked up same day if I wanted to but scheduled it 2 days out instead. I specifically made him confirm with me that everything was in stock because I didn’t want to purchase it then. When I show up to pick up I wait 2 hours and 15 minutes for them to tell me an item is out of stock and won’t be available for pick up until Nov 30th and they can’t find a second piece in the warehouse. The 2 women there were extremely rude when I asked if they would be delivering the items then. Custom service was terrible, said they would not deliver and that I could pick up when it’s in stock. I asked to cancel my order and wanted a refund and they said no refunds and that I could cancel an order only 48 hours before scheduled pick up. I said technically it’s not a pick up since items are missing so I want to cancel and request a refund. Still said no. I feel lied to, customer service is horrible and like to rip off customers.

C Howard

Nov 11, 2022

The service was excellent and the staff is amazing. I really enjoy all the hands on service and walk thru explaining each product. I applaud the professionalism and look forward to future purchases!

Stephanie Pham

Nov 07, 2022

Such a smooth buying experience. We were in and out in less than 30 mins. Eric Toops helped us and was so chill, friendly, and knowledgeable. He got us a great deal on a much needed addition to our bedroom. Thanks Eric for a great experience!!

Jillian Atkinson

Nov 02, 2022

Amazing customer service. Jose was so nice, patient, and extremely helpful. Will be back and recommend

Timothy Rasberry

Oct 30, 2022

Wide selection of furniture. Good quality. Fairly reasonable pricing. Personal knowledgeable & helpful. Looking forward to receiving order & using these items for a very nice long time. Thanks 👍

Cheryl Horton

Oct 29, 2022

Excellent Customer Service!!!Manager and Nick were the best!

Ernest H

Oct 28, 2022

Excellent selection of furniture.. Very good prices. They were very professional throughout the process. I didn't feel pressured at any point at any point. I will definitely go back to Ashley when I want to purchase furniture in the future.

Dannie Smith

Oct 27, 2022

The delivery took over a year to arrive and the table arrived damaged.

Randy Teel

Oct 27, 2022

Salesman was very knowledgeable and helpful was able to expedite my purchase promptly without hesitation Explain time that package would be delivered and that they would be set up as we wanted.

Lisa Ward

Oct 26, 2022

Great and totally pressure free experience at the Arlington Ashley with Jose!He was knowledgeable and helpful finding bit a living room and dining room set for my daughter’s first “adult” apartment! We can’t wait for it all to be delivered!Thanks again for the professional service! Will definitely be back when I redecorate my home!

Ms lorraine101

Oct 24, 2022

Great service and quality choices

Victor Cook

Oct 22, 2022

Great customer service. Try them out.

Lee Southern

Oct 21, 2022

Our purchase at Ashley was impeccable! The salesperson Courtney was amazing! Love our new living space... Arlington TX

Ainsley Lucas

Oct 18, 2022

Being short staffed is understandable but I knew what I wanted and had the approval to purchase but the sales rep that talked to me went to go assist someone else and was super friendly and laughing it up with them while I just continued to wait so I left.

Daniel Damian

Oct 18, 2022

We had a great Loveseat shopping experience at Ashley's in Arlinton Tx with the assistance of Joe Speaker. There were great deals going on so we're completely satisfied with our purchase. This is a very welcoming store.

Norma Ruvalcaba

Oct 17, 2022

I already knew what I wanted. Jose listened showed me what I was wanting and then introduced me to the sleep expert rep whom guided me to the right mattress. Everything was smooth and easy! Thank you Ashley s.

Anakaren Gutierrez Montano

Oct 16, 2022

Bill was amazing. He was very friendly, patient, and knowledgeable. He took his time to work with us to get the sofas we wanted at a reasonable price.

Debbie Purpora

Oct 11, 2022

Jeremy was very warm and greeted me in the store. He worked diligently to make me happy. He's very knowledgeable about products..We"ll buy from Ashley's again!!Thanks Jeremy !!

Texas Mulberry

Oct 11, 2022

Employees blatantly lie about online price matching. They say they don’t or cannot, and this is NOT true per Ashley corp customer service.

Robin Danett

Oct 10, 2022

Antonio helped me find a recliner that rocks, and the color was great! I brought in a pillow to try and match it. And we did! He did a great job!

Arlene Junior

Oct 09, 2022

The store manager was rude, showed no respect to the store employee that assisted me and displayed the worst customer service I have received in a decade!

Hulk Xmen

Oct 08, 2022

I mean it has great customer service but the price of one for me don't have the money

salikshoaib

Oct 07, 2022

Stay away and go to costco. The policies are misguiding and they would say anything to sell the product.

leslie robertson

Oct 07, 2022

Ashley furniture on cooper street is the worst furniture store to exist. The store manager Mary is a horrible store Manager. Stay away from this place if you don't want to be ripped off and treated terrible. Read all the negative reviews and believe them. Worst place ever.

Rudy C

Sep 29, 2022

Some nice designs can be found but I caution the price to quality ratio. Seems too expensive for the build quality you get. Comparing to Haverty's

Troy Lyon

Sep 27, 2022

We had the pleasure of working with Kenneth at Ashley’s in Arlington. He went above and beyond to make sure we found exactly what we needed! He worked with the managers to make sure we got every deal available at Ashley‘s. His customer service will definitely make Ashley is our first place to go when we decide to make any other purchase. Management works with you not against you. Which is hard to find if you’ve been to other furniture stores. Great group of people at Ashley‘s in Arlington!

NICK FARRICY

Sep 25, 2022

Salesmen was laid back, not pushy. Great deal on awesome sofa. Would buy from there again.

Kathy Wood

Sep 24, 2022

The order process was very smooth - customer service was professional and quick to respond to our questions. My biggest complaint: the website says: quick and free shipping on furniture + decor. And yet we are being charged freight!!?? According to this Ashley store that statement pertains to free freight from the warehouse to the Ashley retail store. Very misleading statement on the website.

Alan Crowley

Sep 23, 2022

Have been looking for a dining room table for over a year. We found one we liked but the wife wanted a different color. Steve Fisher did some research and found the same table in the color we wanted. Absolutely a fantastic price with 30% off. Ashley furniture had so many options for chairs and benches for the table. No one else came close. Steve Fisher is outstanding. His willingness to help and his knowledge of the furniture at Ashley is second to none. Definitely recommend to anyone looking for quality furniture at a great price.

Evelio Velis

Sep 23, 2022

It's the worst furniture store. They take forever to deliver the furniture after 6 months have to cancel. And went you call they just hangs out.

Sep 23, 2022

Our salesperson, Joe, was great! He was knowledgeable, patient and had great suggestions.

S griffin

Sep 23, 2022

Customer service was great! THANKS Cynthia for assisting.My disappointment was finding out I purchase in Arlington and have a pickup in Grand Prairie, such an inconvenience.

Rhonda Stradford

Sep 22, 2022

Great experience, such a satisfying dealshopping for new mattress Michael greeted us at front entrance professional, polite, such a gentleman, and knowledgeable, introduced us to his Manager. Michael asked what’s my sleeping position and budget offered several options for my needs I loved the adjustable base for aches and pains but that’ll be next purchase I love my Allay 12” Q sleeping like a baby and I also purchased a Rocker Recliner the fabric feel won my approval no springs in chair gotta buy the matching sofa. All for a reasonable price thanks to Michael K. I recommend Ashley Home store to everyone. I’ll be back soon for my next purchase.

Sandra Stokes

Sep 20, 2022

Shopping experience was 100%perfect. The delivery was early, but the men left door wide open while assembling furniture. They dragged/moving furniture on wooded floor, leaving lines in waxed floor.

Terry Pinson

Sep 18, 2022

Well wasn’t real sure at first. Had no idea what we wanted in living room furniture. But could tell right away the stuff was good quality. Salesman Antonio was floating around, but hung back enough I was happy. He was there when I needed him.

Stephanie Akins

Sep 18, 2022

Latia was awesome. She greeted me at the door and listened to what I was shopping for. She was very knowledgeable about all the mattresses that were in stock. She assisted me with picking the correct mattress for my specific needs. Thank you so much Latia.

M. Cole

Sep 17, 2022

Eric and Greg were so knowledgeable and helpful! They both worked to get the best deal and the best delivery date that worked for us. If the furniture is half as good as they were, we will be back.

Ryan Levitz

Sep 14, 2022

This is a great store!

Benny Smith

Sep 14, 2022

Bill was excellent in helping us with what we needed! We were in and out in 30 minutes! Bill helped us and his customers service was The Best we’ve experience in a long time

Sylvia Jackson

Sep 14, 2022

I was very pleased with the employee's, they were nice and kind. And I Love the item I purchased!🤩🤩🤩

Godschosenone Blessing

Sep 13, 2022

Came in store and no one was interested in helping me. I am assuming I didn't have that look. But once I did speak to someone they show cased the mattresses to me andI didn't come there for that. But before showing that one of the workers asked a question about being on my feet for long periods of time and I stated my line of work...hmmm they quickly started gien me quality to service but I was not interested. Remember never judge anyone based on how they look. Management you have to do better

James Robinson

Sep 12, 2022

Mathew was very helpful and friendly it was a pleasure working with him. We can’t wait to get our new living room furniture here! Thanks so much!

Josmercy Tesson

Sep 12, 2022

I honestly had such a great experience today, Mr. Eric Toops helped us get situated, he was very knowledgeable, and explained everything so well that it made us very comfortable with our purchase. I honestly felt cared for as customer and we're so glad to have shopped there! Everyone else at the store was very warm and welcoming too and the small shout-out at the end was honestly the cutest way to end the day. Honestly, recommend anyone to go and check it out!

Adejah W

Sep 11, 2022

Definitely enjoyed my visit at Ashley Furniture Store!! We were warmly greeted by Bill, an associate with a very hospitable assistive personality! I received plenty of advice, options and scenarios to help me pick the perfect couch for my needs & wants. I was genuinely taken care of. :)

MartiDell Robinson

Sep 10, 2022

Huge miscommunications between the Store and the Warehouse.... 3 hour wait to pick up a chair!!! Customer caught in the middle... no Bueno!!

muhanna Jones

Sep 09, 2022

I had the pleasure of meeting Trenton.He was very knowledgeable and patient.

Francesca Nobles

Sep 06, 2022

Dedrick was amazing, after the initial introduction he listened to what we were wanting and showed us the endless possibilities, then he stepped back so we could talk to each other, never pushey,which is how we like it, an all around super nice individual THE Tuckers

Sarah Junkin

Sep 06, 2022

The only positive thing I have to say about this experience is that my salesman was extremely nice and helpful, I however can't speak positively about the rest of experience from this company. Ordered a table and chair set and when it came time to pick up from the Grand Praire location that was a terrible discombobulated mess. It took my husband over 2 hours to be able to pick up the furniture. After getting it home and attempting to put it together realized 2 of the chairs were broken. Called up to the store to be told to call their customer care number. That has been where the real problem has been along with the outsourced company they use for repairs. I have dealt with so much lack of communication, rudeness, and complete disrespect for the customers time. I don't know why they outsource the repairs by a company out of Houston that only comes to the DFW area twice a week. It makes scheduling to get your furniture fixed extremely difficult.

Shanta Davis

Sep 06, 2022

Ken was very helpful and knowledgeable!!! He went over and beyond on making sure we got what we wanted and even the best discount. Kudos to Ken!!!

Victor Kaufhold

Sep 04, 2022

My wife and I had a wonderful sales lady by the name of Gayle. Gayle showed us the furniture that we asked her to show and demonstrate how the electric love seat worked. She new everything about the love seats that helped us make a decision. We have always bought Ashley Furniture but in different parts of Texas. We live in a small community and she found out that the furniture company could deliver the love seat and even gave us a date for delivery. Thank you Gayle and Ashley Furniture Co for fantastic sales person and the quality of furniture and overall service. We will always continue to purchase Ashley Furniture and products. ⭐⭐⭐⭐⭐Star as always.👍

Bear Mom

Sep 03, 2022

Dedrick was an excellent sales person. Very knowledgeable and listened to our concerns and needs. Ashley is always our go to for furniture purchases. Excellent experience.

carl ellsworth (SFC Ellsworth)

Sep 03, 2022

Cynthia was very knowledgeable and helpful as she helped us find everything we wanted…she was awesome! No complaints aside from items being out of stock. Just wish Ashley Furniture was not franchise company as we were unable to use our Ashley card from NY where we just moved from.

Iketha Culton

Sep 03, 2022

Lati was great she helped me find the perfect sectional for my living room

Jay C

Sep 02, 2022

Be careful ordering here..you may have an item get discontinued and you’ll get put on “reselect” without anyone ever calling to tell you. Would’ve been nice if someone had called to tell me that my order wasn’t coming the day or even the month they knew about it.

Roxanne Martinez

Aug 30, 2022

The furniture we ordered 9 months ago finally arrived today! It's very nice, as is all the other furniture we purchased from Ashley over the years. The wait was very frustrating and when we were going to request a refund our furniture is ready for delivery. The White Glove delivery we paid for was very well done and well worth the extra cost. I suppose Covid caused a huge problem for a lot of companies to get product. We will continue to go to Ashley's. But please give your customers a better lead time on availability dates. Thank you.

Zari Aurangzeb

Aug 28, 2022

Very rude manager and had a horrible experience. They will rip you off.

Meet khan

Aug 28, 2022

Ashley furniture store in Arlington, Tx is a rip off. Very rude manager and had a very horrible experience. Please don’t go their and find a different furniture store.

Tanisha Thomas

Aug 27, 2022

Would have been great to have been told that when you go to pick up your furniture that you have to wait 30 minutes to an hour just to get your furniture. Please explain this to customers. Saying that the furniture is available to pick up anytime is not the same!!!!

Mr. Smith

Aug 22, 2022

We have frequently used this salesperson before . He is an "Awesome" sale professional. Bill is detailed, patient, & excellent in the art of utilizing space to compliment the design for your home.

Mae Mayes

Aug 21, 2022

Micheal was extremely helpful. Am I able to change the size of bed frame frame from king to California king?I’m willing to pay for the change. Thank you

Pat Brown

Aug 20, 2022

So far we've purchased good furniture, good quality. Only one time in the past we purchased a bed frame that was really cheap in quality, legs head and foot boards cracked easily.

Autumn Jacobs

Aug 17, 2022

We purchased a sectional from here. Gayle was our fave and all the other employees seemed nice. Clean store, lots of options.

Lady Love

Aug 13, 2022

Bill was amazing he help us get everything quick at a fair price

Stacey B

Aug 12, 2022

Editing review from 5 to 1. Take your business elsewhere. Anywhere but here. The customer service was great while I was shopping. Trying to do an exchange has been a nightmare. Trying to get anyone to reply is a joke. Don't bother giving out your number if you aren't going to reply to texts. Let's talk about delivery. An item I ordered was delivered. Only to be called 1p minutes later to tell me it wasn't mine and they were coming to get it. The delivery guys were nice tho.

Wanda Cardin

Aug 12, 2022

The customer service was excellent! Christopher was so helpful and very professional. He gave me options and worked very quickly. He had me in and out in no time!

Jayme Aquino

Aug 11, 2022

I will never buy from Ashley's again. It's been 6 months and still don't have all my furniture. And the furniture I do have is incomplete. And when trying to call or talk to any type of management there isn't one around and there isn't a too free number to call a corporate office or to get any type of customer service. And no matter which location you go to for help nobody is so to help. I regret buying from Ashley. And I'm only giving them a start because I have to in order to posy my experience with them otherwise I wouldn't have given them any stars.

Razan Ali

Aug 10, 2022

I bought a dining table with 5 chairs last Sunday, I love it but my issue is with the sale representative. He was really nice but when we asked him about the table , he assured us several time that the table is brand new and has been in the store for just 2 days and yhat it is on clearance because it is overstocked. Will when we went home and we found out that there are like threads coming down from the table. So he lied to us.

Arjun Jetly

Aug 09, 2022

Overpriced and outdated furniture. Old styles and really heavy looking things. Definitely check it out if you want to fill up a super big space and have lots of money to waste

Lisa Peniston

Aug 06, 2022

The salesman was very very helpful and patient with me while we looked around the store. I was very impressed with this store and the service and your standards

Crystol Laird

Aug 05, 2022

Terrible experience. I will never shop there again. I had to call them for delivery date, which they would give me, and then not show up or call me. This happened for around six months, multiple times. Every time I would call back, they would give me a new delivery date and not show up again. Terrible customer service! They did not show any empathy on the phone and made me feeI like I bothering them. I purchased furniture and paid in full, and it took 10 months to get all the furniture. They called me four times yesterday to confirm delivery time, which I did every time, for today between 1 PM and 4 PM. I made all my appointments for the morning time to be there between those hours. With no phone call changing the delivery time, they showed up at 10 AM! I wasn’t there but I was able to talk to them through my doorbell camera and they waited for someone to get there. This was the most aggravating experience which could have been made better with some good customer service!!!!!

Rebecca Hale

Aug 05, 2022

I ordered a coffee table and two end tables in Nov 2021. We chose to pick up the tables from the warehouse, instead of delivery. Pick up of the tables was rescheduled 3 times and I was finally able to pick up the last of my order today, August 5, 2022. Along the way there was zero communication on the part of Ashley’s. It was up to me to call customer service and see what the status of my order was. (Ona side note, I had also ordered furniture from two other stores in Nov 2021 and those two store keep me apprised of my order status all on their own.) However, customer service did call yesterday to say my tables had finally arrived and were ready for pick up. Great, I told them I would be there today to pick up. She said to show up anytime between 9-6. When I got there this afternoon and told the woman behind the desk that I was there to pick up she said it would be a 30-60 minute wait. At no point did the woman from customer service yesterday tell me to expect a wait so long. She made it sound like they would have everything pulled and waiting for pick up. This is not the case. Had I know I would be waiting 45 minutes, I would have arranged my day differently. The waiting room was complete chaos when I arrived, as there were three irate customers already there. There was yelling and screaming coming from both the customers and Ashley’s employees. The employees behind the counter were extremely rude (two woman and one man). One of the customers even ended up calling the police. Thankfully my furniture was pulled before the police arrived. I do not know what the outcome was, but I do completely understand the three other customers feeling of frustration. The complete lack of customer service that I experienced personally as a customer and then witnessed in the waiting room was astounding. I will definitely not be a repeat customer or be recommending Ashley’s to anyone I know.

Simply Pure Cleaning

Aug 03, 2022

I’ve been waiting for my king bed frame and rails to be delivered for 3 months. They have already charged me, but keep rescheduling my order saying an item was “damaged!” This is absolutely ridiculous we have been sleeping with our mattress on the floor for 3 months! During the first day in store we were told me would have everything in 3 weeks! Don’t believe any of their lies.

Janet Hayes

Aug 01, 2022

0/5 would recommend1. We received a call from Ashley’s saying the item we had picked ($699.99, not including tax or delivery fee) was discounted and that we could stop by to reselect or cancel. We were already not pleased with the service so we decided to cancel. We went to the store and we only got a refund for $480. Yup, that’s right they took a fee for them discounting the item.2. When we first went in to the store to pick our items the sales man did not tell us he was including the protection ($300) on the two items we were purchasing. I ask for the total before he took our Ashley’s credit card and he specifically told us it was 1500 when in reality is was 1800 because he included the the insurance WITHOUT ASKING. My husband and I walked outside with our folder and finally got to see the itemized bill. We were upset at seeing the additional charges. I immediately walked back inside and he didn’t even know want to say when confronted. He made the changes on the itemized bill and we signed. I thankfully asked for a copy. Afterwards, there was email communication in which we were assured that the unwanted insurance was getting removed. After waiting additional time for our first delivery, the insurance was STILL listed on it delivery statement. I eventually had to call the Ashley’s credit card and I am currently working with them to get the charge disputed.3. Overall, Ashley has taken about $600 from us and we have literally nothing to show for it (we are praying that our dispute gets approved and we can at least a get $300 back). That’s money that we worked hard to save for the nursery of our first baby. I’m mad at myself because pregnancy brain is real and unfortunately I am not as alert as usual when it comes to all this. I went to to Ashley’s because I THOUGHT they were a trusting place but they aren’t! They take advantage of people. We will NEVER go back to Ashley’s and we will make sure none of our family and friends do either.On the other hand, we 10/10 would recommend you visit the Nebraska furniture store instead. We had an amazing experience and they have free delivery! The furniture for our nursery will be delivered THIS week. No need to wait weeks for your furniture!

Monica Greenwood

Jul 30, 2022

The sales reps would not get off our backs! We just wanted to look around and talk but she kept hounding us about details on every piece. Super annoying so we left after 5 minutes

Stuart Walker

Jul 30, 2022

My wife was delighted that the table she’d been watching came on sale! The salesman was very helpful and took good care of her!

Michelle Ng

Jul 29, 2022

They never pick up the phone or call back, just disconnect the line when they used to be able to leave a voicemail that they never checked! Now my couch issue isn’t covered under the warranty bc they never call back! This couch’s USB stopped working two times, one time on the right side & now again on the left side, we haven’t had the couch for long at all & we already have problems.

Joselita Ramos

Jul 27, 2022

Everyone at Ashley are friendly and courteous , they let you shop with out rushing you , even if it’s closing time. Do all of my furniture shopping at this store , I recommend it .thank you

Brittany Kinley

Jul 27, 2022

Gayle was so knowledgeable and super helpful in picking out furniture and mattresses for our new home! Appreciated her level of customer service and also the selections and cleanliness of the store.

RENE R

Jul 24, 2022

Exceptional experience!Eric was in front when I walked into the store.He was polite and helpful.Ashley’s currently has a promotion for an additional 30% off. I was able to purchase a quality bedroom set for a reasonable price. The furniture will be delivered and set up within 3 week’s.I’m one happy shopper!

Chocolate Drop

Jul 24, 2022

💥💥💥💥💥

Vanessa D.

Jul 23, 2022

Courtney is a very helpful salesperson!!! She definitely made sure l left satisfied and got exactly what I wanted.

Josh Armentrout

Jul 21, 2022

The place is alright. Didn't feel pressured to buy anything. Seems the showroom has lower quality stuff here than other Ashley stores I've been to in the past. Still worth looking into if you're in the market for some furniture.

Lee Nghiem

Jul 20, 2022

Management team members (Mary Ann, Joe) were dedicated and patient to our needs in the living room furniture order process as we were purchasing sofas and a dining table. Thank you!

Roselyn Garrett

Jul 19, 2022

Run as fast and far as you can from Ashley Furniture. I purchased almost $18,000 worth of furniture in last four months. Needless to say I have not received the majority of my order. I totally understand delays however , when send me a text and email stating I will be getting a delivery today I expect that felt, especially when I took off work and lost pay and patiently waited all day to no avail. You did not have the common courtesy or decency to call and tell me the delivery was canceled because the items did not show up in the warehouse. I would be still waiting had u not called and waited over an hour almost two to speak to someone and then I could barely understand him.I am totally disappointed with your lack of customer service, I called on Saturday and asked if my delivery could be rescheduled and was told if I rescheduled my items would not be delivered until after August 12, And you guys were a no call no show.Again very unprofessional and whenever i get my order, if I don’t just cancel, I will never buy from you again!!!!

yesenia arroyo

Jul 18, 2022

Hands down the best customer service I have experienced in a long time. I came in during my lunch break and Lovely the sales rep was awesome! I got what I needed and everyone else working there was friendly.

Jean Hardy

Jul 17, 2022

Today was an great day!!!! My sale gut was awesome... I got everything I needed for my evening room.

allison perdue

Jul 17, 2022

The Ashley Furniture Store was a great experience. The staff was absolutely wonderful. But the warehouse was a horrible experience. Took forever. They didn't seem to really care after I questioned multiple times about where my 1 items was. Definitely unhappy about how unprofessional the customer service at pick up was.

Michelle Moore

Jul 17, 2022

My salesman was great!!!

Cliff Sanders

Jul 15, 2022

Chris was awesome & helpful. No high pressure just informative.

Alfreda Lattier

Jul 15, 2022

Excellent customer service

Rick Cobb

Jul 14, 2022

Wonderful experience with sales person and management

Brianna R.

Jul 13, 2022

Don’t order any furniture from this store. They’ll give you a “delivery date” only to tell you that can’t find your order and then continue to push back the delivery date every single week. Homezone is better!

jay doubleU

Jul 13, 2022

Dining set: Johnelle collection round table with 6 chairs. The deliverers were rushing out and did not really allow much time for a thorough look over. We had to run outside to catch them. I also thought that while they were careful enough bringing things inside, why is it that they do not level the furniture when they set it up considering the high cost for white glove delivery service fee of $189.99 plus tax. The leveling should be part of the set up process, but I was told to level the chairs myself. I refused 3 of 6 chairs but 2 more chairs were defective. One of them won’t level at all and the other has a stripped bolt where the legs meet the base of the chair cushion. The table base leg was scratched. I found all of this within 3-5 more minutes. Had they done the leveling and allowed me time to inspect closer, I could have refused all those things and saved myself the trouble of trying to get them replaced and still not have a complete dining set. I called the number to report the other items and was told they could not help because my delivery is still on the manifest for today and my order number is locked for up to 48 hours but Ashley only gives 72 hours after delivery to report issues. They tell me they have recorded what I said the issues were. No definite resolution has been made or can be made until my order is unlocked.

Jonathan

Jul 12, 2022

Jereme was great go see him!

Google user

Jul 12, 2022

Worse place ever to get furniture. Go to Homezone!!!

DARLINE COLE-WARD

Jul 10, 2022

My initial experience at the store was awesome. Since then it went down hillI have been lied to by customer service, I have had managers refuse to talk to me. it took 14 months to get my bed and then it took 6 appointments to finally get it delivered. With the help of Marianne (she was so awesome). However now that I have had a better look at the bed I am dissatisfied. There are scratches where I guess it wasn’t wrapped properly. The drawers don’t close right there are cracks in the opening. But after waiting a year and a half am I suppose to send it back and wait another year. You would think after a year that Ashley would have taken more pride to get it all right. I will not be recommending Ashley to anyone in future unless they can buy right off the floor. It is so sad because Ashley Brand is good. I have a huge circle that always ask me for recommendations unfortunately I can no longer make Ashley a part of my list.

Kathy Chism

Jul 10, 2022

We went in to purchase a coffee table. Lovely took great care of us and was able to get the table we chose within a week.

Ruby Arias

Jul 09, 2022

WORST SERVICE!!! no call atleast for a update... Canceled my order after 8 months of wait!!!! NEVER AGAIN!

Tyler Stahl

Jul 09, 2022

Very friendly and great customer care. I highly recommend working with Bill. He was a extremely helpful and professional.

Brian Fryar

Jul 07, 2022

The delivery was prompt. I was notified when they would arrive and was given a 10 min notice of arrival. The furniture was handled with care. All around great and easy experience.

Shannon Crites

Jul 07, 2022

Had a terrible experience attempting to pick up the 2 night stands at the warehouse. We waited for over an hour and when i went back uo to the desk they told me they could not do anything even though the boxes were sitting in plain sight on the dock ready to be loaded. I had to enter the warehouse and look for someone before they decided i was not allowed in the warehouse and finally helped me.

Kenneth Wright

Jul 04, 2022

Matthew Ford was awesome. He helped us get what we wanted at a price we could manage and in a time frame we could work with.

Michele Andy

Jul 01, 2022

We had to wait two hours before we could receive our merchandise. The problem originated when we called to schedule the pickup. They did not tell us that my husband couldn’t pick the merchandise because his name was not on the invoice. The people at the warehouse were not informed that we were coming. Ashley’s representative at the warehouse was not professional when she spoke to my husband. The man who brought out the merchandise was very nice. We expected better customer service from Ashley.

Victoria Hernandez

Jul 01, 2022

They are the worst company ever!! I purchased a table 6 months ago and still have yet to receive it! I’ve called several times and no one has yet to reply to me or call me back! I’ve had enough with them they suck! Every single one of them! The mangers are no help but clicks every time I call!

Ice “DJI Ice Mike” Mike

Jun 30, 2022

I would’ve Given zero stars if that was an option. waited six months for my furniture and they just keep adding two weeks every time I ask him where my furniture is. Eric Toops told me I should’ve called him and asked him where my furniture was so I asked him where my furniture was and he gave me an estimated time of when it might be here could not give me a definite answer after six months

shanna paine

Jun 30, 2022

Horrible Customer Service and having people working there that don't know what they are doing. I rejected a delivery due to it being incorrect. Sales rep said he would handle it but never owned his mistake. Then set it up for delivery again knowing I did not want the product unless it was correct. Told me he would take care of it and get back to me. Instead he just turned around and had it redelivered and did not fix the problem. They also let my underage son sign for the product. Is that not just wonderful and when I called customer service they told me I couldn't return it. WTH

Danh Nguyen

Jun 28, 2022

waiting too long and service very bad.

christy lovely

Jun 28, 2022

I had to wait 7 months for order and then didn't get everything assembled like I requested. Messed up my acct due to authorizing funds evry 6 days for 7MONTHS. Never again ordering.

Wil Sullivan

Jun 26, 2022

Worked with Trenton, had a great experience. Small selection of stuff but found what we needed. Good financing options as well

Caroline Smith

Jun 24, 2022

If I could give 0 stars I would. If you want to wait over a year for furniture after purchasing it then go here. They will constantly lie to you about when your furniture will be delivered. Then when they deliver your stuff they will just mark it as "tried" and never give you your stuff. Don't go here unless you just like giving your money away.

Karina Diaz

Jun 20, 2022

Valeria was absolutely great and her manager was also great! Recommend this location 100%

Kelli Rush

Jun 19, 2022

I love shopping for furniture, and Kenneth my salesman was awesome! He was very knowledgeable about the material the upholstery is made of. He was so patient and let me take my time. Not once did he roll his eyes because I couldn't make up my mind. I literally walked around the whole store 3 times and he followed me every step of the way answering my questions. The store is comfortable and everything is in sets with plenty of space between each set. I highly recommend shopping here when you are looking for new furniture.

Dvin Stewart

Jun 17, 2022

The salesman mike kelly was amazing I told him my vision and he made it happen

Mark Mosley

Jun 14, 2022

Many thanks to Antonio and Mike for making sure I was taking care of. Great Job!

Leydi De la curz

Jun 13, 2022

Antonio is great. He helped us approved us in 5 min.

Michelle Lawrence

Jun 13, 2022

Eric text me to let me know about the big President’s Day sale and it was perfect timing because I needed to purchase a smaller kitchen table. Eric knew what I was looking for and showed me everything that matched my taste. I purchased the prettiest kitchen table and chairs and I’m so excited to see it in my kitchen. Thank you Eric!!

Debbie M

Jun 11, 2022

Matthew did an awesome job getting us a lift chair for my mom! Thank you for being personable and so kind!

R G

Jun 11, 2022

I would give 0 stars if I could. This is the second set of living room furniture I bought from Ashley that had this fake leather. Not worth buying from them. CHEAPEST materials used to make their furniture. I would expect them to reply to this review to make things right with me and the consumers. Thanks but no thanks.

Lesley Jimenez

Jun 08, 2022

The salesman was a wonderful young man that explained everything in details, new the product and was able to answer all the questions. He did great taking the time explaining the benefits of the different mattress they sale!! It was a great experience.

Jonathan Kilson-Thomas

Jun 05, 2022

We were helped by the assistant manager Gregory and he made sure we saw all of our options before making a decision, as well as helped us get the financing we were hoping for. Overall great experience.

Elizabeth E Ramos

Jun 01, 2022

Eric was great and the recliner was the right price!!

Obed Velazquez

May 31, 2022

Queen mattress setDresserEat in Breakfast table with 4 chairs.42 minutes later, out the door.FastEfficientAnd great customer service.That’s why we always keep coming back

Veronica R

May 30, 2022

I’m glad we stopped byAshley’s. We’ve made a purchase and very pleased. Mike is/was awesome! His patience and professionalism was very much appreciated!

Edward Broadnax

May 27, 2022

Cynthia was very helpful with getting my purchase taken care of.

Vickie Garner

May 26, 2022

Eric was the best he greeted me at the front door and he made sure that I was taking care of from the time I stepped in until the time I left I was very satisfied with what I chose and the price I got it for was great I couldn't have not asked for a better salesman thank you Eric

Carys Carlisle

May 25, 2022

Trenton was very personable, very helpful and answered all of my questions. Purchased my dinette set and can’t wait for it to be delivered.

Shelly McMillan

May 22, 2022

Valerie was so helpful and sweet.

Samuel Padilla

May 22, 2022

Jose was very helpful! 10/10 Customer Service!

Tony Colbert

May 21, 2022

Kenneth was extraordinary to work with, and made the shopping experience easy and enjoyable. I would highly recommend this location for your home furniture needs.

anthony Smith

May 19, 2022

I was greeted by Christopher he took care of me, found what I was looking for on the computer,got the ball rolling,awesome job

Hyun Kim

May 18, 2022

Best service. so friendly.

KEISHA KELLY

May 16, 2022

We had an absolutely amazing experience with Chris P. He was very knowledgeable, honest, and personable. He gave suggestions that made sense for our situation and made us feel very comfortable with our purchase. He allowed us to shop without hovering, but was close enough to answer our questions. We will definitely be purchasing with Chris again really soon.

Beth Broadway

May 15, 2022

Matthew was able confirm all the furniture was available and push out the delivery to meet our schedule. Friendly and excellent customer service.

Julie Henry

May 14, 2022

Kelsey, the manager, and Ruba we're so kind and helpful. Even though the last sales person we dealt with gave us wrong information these two ladies did their best to honor it.

Laura Molina

May 14, 2022

Beautiful furniture; lots to choose from every color. Love the dining room tables with different varieties. See Mike K. He was very helpful.

Stephen Turner

May 11, 2022

Great selection of dining room furniture! We found what we wanted without being pressured. Friendly and professional sales people!! We will be back!

adis mujic

May 09, 2022

I have been buying furniture from Ashley's past 20 years, you guys doing great job there. Today I make purchase and Ethan salesman was great, right person for this job. Keep up good work.👍

Lillie Gordon

May 08, 2022

I feel like you guys are a great place to shopGreat customer service!! Easy buying experience

Wanda Walton

May 07, 2022

We went to Ashley's to look for a new couch and found the perfect fit. Our Salesman was Eric Toops and he was fantastic at his job. Very professional and I would recommend him. Before we left the show room he showed us mattresses and again we bought a new mattress. Very friendly!

Robin Barlow

May 07, 2022

I went in today looking for a co*cktail table. The salesman was great. I found a table that was on clearance. As I’m preparing to purchase the table management informs the sales person that this table has to be sold in a set. After speaking with management myself I was able to purchase the table. This is the first time I have ever been in any store where it wasn’t clearly marked “sold as a set” that I have ever experienced anything like this.

Selena M

May 07, 2022

Michael was very helpful and got us the best deal. Really recommend working with him!! Super nice and helpful!

Arnissa Whitmore

May 07, 2022

Trent was helpful and knowledgeable. I shared with him what I was looking for and he helped me find my next set of furniture. Thank you!

Hallie Peoples

May 03, 2022

Valerie went above and beyond to make sure we found the mattress that was within our budget, but also perfect for us. When we came in with a walker to move around, she personally made sure we had no obstructions that it could be caught on, never once made us feel rushed or like we were taking up her time.She was beyond amazing and would recommend anyone to work with her.

Erica Green

Apr 30, 2022

Great Place!

Gail Bell

Apr 30, 2022

Great place to shop for all your furniture needs!!

Raquel DaCosta

Apr 30, 2022

Antonio provided amazing customer service. 👌

folashade ariyibi

Apr 28, 2022

I received a prompt attention by a courteous representative. Beautiful experience with a lovely package.

Melvin Tackno

Apr 26, 2022

Great shopping experience with professional and knowledgeable staff!

Efrain Hernandez

Apr 24, 2022

Hello everyone me and my wife were shopping for living room set so we went to 3 different furniture places to look and Ashley was the first one and we were greeted by Christopher so he showed us wat they had available real nice sales guy but we decided to keep looking we found a sofa at their outlet and no one help us their so this was Saturday so I was looking all Saturday night and we went back Sunday to see if they could get the same set and it was discontinued so Christopher was very helpful so we end up get a set with him so very helpful and understanding or stressful day thank Christopher for all the help

Jose Zavala

Apr 23, 2022

I had an amazing experience buying at this Ashley’s. Trenton (sales rep) is very professional, courteous, and respectful. I recommend this store and Trenton 100%.

Julie O'Donnell

Apr 23, 2022

Love this Ashley, our sales rep Nick is amazing!

Nathaniel Spurgeon

Apr 22, 2022

Mike K took great care of us!

Dorothy Samarripa

Apr 21, 2022

Valarie Benitez at Ashley‘s in Arlington Texas on Cooper was amazing had a smile when I walked in great customer service she went over and beyond to get me what I want it. You have an amazing sales person even the others are good as soon as I walked in they asked me if I needed help with it I need and I already knew what I wanted I had text Valarie Benitez so she already had my couches ready which ones I want it. Thank you so much I will come back again as soon as I’m done paying my couches.

Kelsey Burner

Apr 21, 2022

The in-store experience was tolerable, but the customer service since then has been atrocious. My delivery date has been moved back 4 times, and the last two times have been done WITHOUT TELLING ME that they moved it. I was originally told by the sales rep, Matthew Ford, that it would be delivered 7/9. Then it got pushed back to 7/13. That day comes and goes and I have to reach out and ask what happened, I don't get any answers. No one calls to follow up with me until 7/21, when they say that they can deliver 7/28. Well, today is 7/28, and I ask where my delivery is and now they've given me a quote of 8/4. AGAIN without telling me. I chatted twice and no one is helping me. Do not shop here. You will never see your products nor will they actually help you.

Mustafa Khammash

Apr 20, 2022

After lingbwait we received coutch and loveseat and less than a month later had mechanical break down in motion mechanism.Seems I paid good money for cheap product.

Mary Ann Pierce

Apr 19, 2022

Run, Forest, run!!!Okay. Brittany screamed at me when I informed her a refund hadn't been processed. She screamed that there was no refund due and that I wouldn't be getting a refund!I encouraged her to check the daily closing because a receipt was not issued with the work order I had in my possession. She placed me on hold and returned to say that she refunded my credit card. No apology for her rudeness! Did I, as a customer, need to be treated this way? NO!I am visually impaired in one eye and the lighting in the store affected my eyesight. I purchased an area rug off the floor. Thought it was just very dirty. I had it cleaned but it was so worn out. I spoke with her to see if we could work something out. NO!I would like to thank the kind folks at Rooms To Go who gave me a great deal on an area rug when I told them I had to throw the rug away.Like I said.... Run, Forest Run!!!

Chase mendez

Apr 17, 2022

The store representative was very pleasant and answered our questions. He did not push, he allowed us to take our time. He checked my credit while we looked around and when we selected what we wanted, he prepared the paperwork and went over it with me.

Alexis Gamino

Apr 17, 2022

Great experience with Eric. Will be coming back to the rest of my home shopping with him !

Christine

Apr 15, 2022

Great service

Gary Enger

Apr 14, 2022

Trenton Haygod , was great, awesome customer service got us a good deal ,walking outHappy

LaWanda Stone

Apr 12, 2022

I just looked at my wrist, I have time today…..Let me first start by stating that Jeremie Magee is an excellent home furnishing AND customer care specialist! I grateful for my experience with him.I purchased 2 comforter sets from the store (not floor samples). Initially I did not check the bags to be certain all parts were included. They are supposed to be brand new. I ordered a bed for these comforters and when the bed came, I opened one of the comforters. At that moment, I discovered that all of the parts were not included. I then opened the other to discover the same. I was irritated to say the least. I went back to Ashley and Jeremie was as helpful as he possibly could be. He took me to BRITTANY who despite stating she is a customer care specialist was everything BUT that. The first words out of her mouth were “We have a 72 hour policy for exchanges and returns so there is nothing we can do.” I explained to her that the sets were not complete and asked if she could go check the back for the additional parts. She told me “no.”She proceeded to tell me about the contract I signed and that I should have read it, blah, blah, blah.It is true, I should have read it. That does not negate the fact that Ashley is a reputable store and I should be able to have full confidence in the products I purchase. If this were an expensive product, perhaps I would have been more apprehensive.My disappointment comes because there was absolutely no care or concern for me as a customer/consumer. One only has to review their records to see that I have spent THOUSANDS of dollars at Ashley, and to be flippantly dismissed as a customer with genuine concerns and not offered ANY assistance to make it right is unacceptable.At the very least, EXCHANGE the products for complete comforter sets or refund me for a defective product and take these from me.I will continue to share this particular experience with as many people as possible. Brittany needs a lesson in compassion and customer service. I believe in policies and procedures but I believe customer relationships are even more important.

Sylvia Evans

Apr 11, 2022

Great customer service from Michael very patient pleasant guy, enjoyed working with him.

Nekia Bryant

Apr 09, 2022

Mike was awesome! Loved that he pleasantly greeted me at the door. He allowed me to shop for what I wanted and didn’t try to sell me the store. I purchased 2 bedroom sets and a queen bed. He was a pleasure to work with. When you go in ask for Mike Kelly you will leave happy 😁

Laura Campbell

Apr 07, 2022

Eric Toops was awesome well at sales and knowing what He was Do and well Dressed to .

michael velez

Apr 04, 2022

I return my items On January 30th And today is April 4th And I still waiting for the check, Every time I call it is different excuses, Store manager she is rude, I'm not recommend anybody buy anything from there...

Kimberly Webb

Mar 29, 2022

We had a wonderful experience buying our kitchen table with Jose! There was no pressure and he was very patient when I had trouble making up my mind. I’m sure we will come back for more furniture in the future!

Arch Whitman

Mar 28, 2022

The wife and I have been shopping for a new couch and love seat for several months and we decided this last Sunday that we would visit a couple places where we saw something that we liked. Went to a place in south Arlington and picked out what we liked, but decided to go for a drive and talk about it first. While on the drive we saw a billboard advertising 25% off at Ashley’s. So we stopped at the Ashley’s in south Arlington. When we entered the store we were approached immediately by a sales person and she was very nice and told us to look for her if we had any questions. No pressure, and I liked that. We spent about a half hour looking around, then it became time to get our salesperson, “Lovely”, involved. She was very helpful. We like our purchase, and the discounts that were given to us. Very happy with the purchase process. It will be two weeks before they are delivered.Arch & Linda Whitman

David Ruiz

Mar 26, 2022

Went in today looking for a bedroom set not really expecting to close the deal. But Ashleys made a deal I couldn’t refuse plus Eric Toops made the process VERY easy.

Kathy Magill

Mar 26, 2022

We went to several furniture stores, but luckily ended up at Ashley. Immediately we were greeted by a young man bubbling over with positivity and patience...his name is Jeremie Magee. So refreshing to have great customer service! He wasn't pushy and allowed us to look on our own.We decided on a leather power recliner loveseat, with wonderful features. Premium delivery was scheduled, 5 yr protection plan, paperwork done, and we were out the door! Very pleased, and the pricing was competitive with other furniture stores in our area.Thanks, Jeremie!!

Vincent Ndar

Mar 24, 2022

Experienced sales personnel.Application approved eithin no time.

bukola olamidotun

Mar 23, 2022

Amazing and beautiful store with great customer service. Was in the store in Arlington Texas, met with this gentleman Nicholas Robles, and his manager. I can’t remember his name now but both of them are wonderful people. I’m surely going back in to buy more stuff because they were just amazing. I don’t leave reviews because I believe I don’t need to, but by their service to me today. I will do it a thousand times…. Thank you for your good work.

WT Slaughter

Mar 23, 2022

Had a easy and great experience with no pressure! Im terrible with names. But my sales associate and floor supervisor were the best. Thankbu guys

Isaac Sandoval

Mar 20, 2022

Great experience and easy to shop at, the employees quick ask what is you need and don’t be scared to tell them what you need they’ll find exactly what it is that you want .

eric nelson

Mar 19, 2022

Bed started falling apart within a few years. Ashley Furniture's guys assembled it. The bed has drawers under it on each side, but there is nothing supporting the framing of it on the outside of the bed. So the bottom part of the frame fell. Very poor build.

Sheryll Yotsuda

Mar 19, 2022

Jessica Herrera was amazing from the beginningShe wasn't pushy and was super helpful with everything. She took care of everything smoothly and with ease. Thank you Jessica!

Alesha Brown

Mar 18, 2022

Great customer service. The only thing I'd the delay of delivery. It will take at least 3 much for your merchandise. I would give it a 5 otherwise. Cedric was great!

Sebastiana Clayton

Mar 15, 2022

I just spended over $9k on the Ashley. I loved the sells guy, Michael. He was amazing. I will be back for more. Thanks Michael!!!

Javier Caballero

Mar 12, 2022

Best experience ever when it comes to purchasing furniture. Bill was amazing and helped me with everything. He measured the furniture to make it would fit in the living room area and he was not trying to just make a sale. He gave me an offer I couldn't refuse and even after I said I needed to go look at one more place, he still gave the quoted price when I came back. My family and I will definitely keep coming back for all our furniture needs. I highly recommend this place.

Charles Crosby

Mar 12, 2022

Wonderful customer service, all we did was show up and they showed out!! Christopher was great me and my wife told him what we wanted and he did all the work frfr.if you looking for a great deal Ashley is your store.

Jarian Walker

Mar 07, 2022

Great attention to detail and always put my needs first. Didn’t let me leave with any uncertainty. Total class act experience.

Heather Zipper

Mar 06, 2022

Eric and Chris were helpful throughout the mattress buying process. Would recommend doing business here.

Lloyd Manley

Mar 05, 2022

The salesman (Bill Smith) was very helpful and knowledgeable about everything we inquired about; exceptional service. The store manager (Mary Ann) introduced herself to us and was very courteous, polite, and informative. The furniture speaks for itself; very good quality. This was a very positive experience and give Ashley Furniture a 5 star rating. Thank you very much!!

Amit H Masher

Mar 04, 2022

Not much selection, poor customer service

Ashley Simone

Feb 28, 2022

Chris was excellent in helping me during the leasing of my two items! Thorough, and well knowledgeable, it was fast and easy!

Marlen Guzman

Feb 28, 2022

Good furniture at a good price, Joe was super helpful and helped us get what we looked for.

Melissa N

Feb 26, 2022

I absolutely adored Ashley! They are so helpful and friendly without making you feeling pressured to make a choice. My new husband and I bought our first couch from them for our new home! I cannot wait to see it in our living room! Thank you Eric and Nick for all your help!

Beatriz Esquivel

Feb 26, 2022

Lovely was our representative that assist us in furnishing our new home. She was so patient, informative and fun to deal with. We will definitely be back to see her.

J. Taylor

Feb 25, 2022

I worked with Ethan who answered all my questions. I bought a living room set. It was a fairly simple and quick process as I paid with cash. He assured me he would hold onto it for a month until i find a house. I recommend Ethan.

KaShanna Kinchen

Feb 22, 2022

I had a great experience with both sales people I worked with. Mario and Gayle have great knowledge and are easy to work with. I will visit this store again when I need more furniture.

Maurice Lafontant

Feb 21, 2022

The prices and option make this a good one stop shop

Raymond Trimble

Feb 21, 2022

Selection of furniture was nice and fairly priced. The customer service stood out to me. Matt helped me out. Good and friendly guy. Everyone there introduces themselves and checks if you’re okay/ if you need anything, but aren’t pushy. Pleasant and efficient experience at the Arlington location.

Claudia Lopez

Feb 20, 2022

Husband and i went to this location to buy an adjustable bed and matress. Lati was not very knowledgable with products and seemed to want us to hurry up and make purchase. Never once smiled. Nit good service! Still needed bed and made purchase!

michael tran

Feb 20, 2022

Excellent service, amazing furniture, staff very expedient courteous. Furniture you are going to love in your home. 25% discount on new bed I have been really needing for sometime.

Terrie Ramirez

Feb 19, 2022

Excellent customer service. Very nice to work with and great prices!

Michael Ellison

Feb 18, 2022

Needed a new dining room table. Had been to another company and wasn't impressed. We walked in and a very pleasant young man greeted us. We walked the store and he brought us to the table we purchased. Great chairs. Well 2 weeks later and it's arrived. She loves it! That's all that I needed.Thanks Ashley!

Sumeet Kaur

Feb 16, 2022

Thank you Ruba, for resolving my order issue. I'm always glad to be an Ashley customer !!

Carrie Bosarge

Feb 14, 2022

Michael at the Arlington, TX location was the best salesman I’ve had the pleasure of dealing with. So knowledgeable and personable. Great experience, thank you!

Dee Cummings

Feb 11, 2022

Alfonso the sleep technician was very knowledgeable about the product. He wasn’t rushed, instead he waspatient , he came to greet us with good morning and welcome to our store, what can I help you with today?Just a courteous person, a rare commodity, in societythese days. Thank you, Dee C. Pierce

Jane Powell

Feb 10, 2022

We went to Ashley this morning to look at lift chairrecliners.The salesman we had was really nice & helpful.We told him what we were looking for and he took us right to that area. He was very nice, never getting in our face.We bought 2 chairs. They will be delivered in March.Thank you, Nathan. You were wonderful.Marsha powell

Idcel Olalde

Feb 08, 2022

Great experience! I would recommend Katelyn so friendly and also not pushy like other sales person .

Brianna Hilton

Feb 07, 2022

Bill was great! Thanks for helping us find the perfect couch for our home!!

Rose Dinh

Feb 05, 2022

Customer service was very friendly. Lati made me feel like I was not being rushed and took her time with me. Very friendly. Made the purchase very efficient and easy.

ty rivers

Feb 04, 2022

I purchased a living room set there on. October 3, 2021. We are now in February of 2022 and not only have they not delivered a single piece of furniture, I have not received any updates from anyone at their store as to the status of my purchase. This is the single worst purchasing experience that I have ever had. I am currently in the market for a new dining room set and will not be returning to them for any purchase in the future.

Lisa Morris

Jan 30, 2022

Went to the Ashley’s store in Arlington. It was a really nice clean store with a large selection. Everyone there was very friendly and helpful. We were very pleased with our purchase and got at a great price. Ask for Valerie if you get by there she is awesome!

Ricardo Sanchez

Jan 30, 2022

Great stock, great service, great prices. Definitely I will be back for more furniture for my home.

Manuel Avina

Jan 27, 2022

I had to give one star but don't want to give any stars.1, They are very biased to their customers. Especially if you look like you don't have money,2. Next when u ask to be financed they said only approved for one so I did it. Got what I came for I'm out. Next one week after delivery I find out that they ran my credit for 3 more loans got approved and got opened without my approval and me knowing about it. Now I can't get a hold of at the store.

Ramona Simon

Jan 25, 2022

We were helped ,but the person helping uswas not pushy. He answered all our questions and allowed us to look around on our own . When it came time for help he was there for us.

Helga Hernandez

Jan 25, 2022

the WORST service ever. they never pick up the phone. they kept calling my old number after i requested it be updated 3 times. i have been waiting on a bed that i ordered for my mom 6 months ago and kept getting delayed. I miss ONE call from them and they say I need to re-sign a form otherwise my order will be cancelled???? i am beyond tired of dealing with them

Angie Colley

Jan 23, 2022

Jeremie and MaryAnne are amazing! Thank you for taking great care of us!

Laura Collins

Jan 19, 2022

I have been sitting outside the Arlington location for over 30 minutes. It's almost noon. Doors are locked. Answering service gives no information as to why no one is there. Corporate said they should have opened @ 9 am. Smh. This is why we haven't purchased anything from here in years. Service has dropped off. If I didn't need a warranty credit refund, I would not be here. Cars are pulling up & leaving. Lousy business practice.

Lessie Yates

Jan 18, 2022

Ms Gayle was wonderful and very patient as we wondered around the store for hours trying to make a decision.

Charlotte R. Daniels

Jan 14, 2022

Lovely was so lovely to do business with. I really enjoyed her spirit

Juan Castaneda

Jan 13, 2022

Really bad customer service and bad delivery

daisy soto

Jan 13, 2022

Great customer service , great selection and great prices. Def going back.

Tempesst Fowler

Jan 11, 2022

The guy who helped me his name is bill and he did an excellent job showing me what I needed and what was right for my apartment. If you live in the Arlington area or close by and your looking for new furniture for the new year I recommend this store.

Glenda Nelson

Jan 09, 2022

It’s ten months now- still no furniture and no contact…. nobody willing to help or reach out and assist us to know what’s going on…manager will not call, either.Will be reaching out to BBB and bank in reference to charges from 1/01/22 an d purchase never received; no contact from store.They can’t charge for items, never deliver and not contact you or refund the money.So six months later, still missing three of the five pieces of furniture purchased January 01 that we were told were in stock and would receive the next week. We only received 2 of 5 pieces.Today, June 17, still have not received a call back from the manager. I have requested four separate times for a call back and an update and have not received a single call. Girl on phone today asked if WE have COME OUT TO THE STORE to check on the order…wowWill are filing a complaint with the Better Business Bureau.When did it become okay to take someone’s money and never respond with an answer about what we paid for, and avoid all contact and updates?We spent so much time shopping for and waiting on this, and now it is a complete eye sore. Two of five pieces….We went somewhere else to furnish the other rooms and it was done in a professional and timely manor.Originally saidGood quality furniture. Problem is sales people was not honest about the items being in stock-The gentleman who helps load your purchase if you pick up anything at the store, was a really nice and very helpful gentleman.He went above and beyond.As for the rest- was lied to for them to get the purchase.We were told everything was in stock and would deliver next week. It didn’t happen.When I called the store I was told they were on back order..I was told by sales person that was out of their control, yet at time of purchase she was the one who said it’s all in stock-This type of service is not acceptable.I want people to be honest and up front.Not lied to in order to get the sale.

True Fortitude

Jan 07, 2022

Before my November 26th. 2021 (Black Friday) purchase with Ashley Furniture, I had always purchased my furniture from Rooms to Go for the last 16 years. Funny enough I had just left Rooms to Go empty handed minutes before entering the Ashley furniture store in Arlington Tx. off of Cooper & I20. . .At this point I was only browsing, passing time and no longer taking my search for furniture serious because my loyalty had always been with Rooms to Go.I was greeted in the Ashley Furniture store around 10:17am by a young sales man name (Michael Robles/ Mike). I proceeded to walk around until I started to have a small anxiety attack because I was overly stimulated and by my surprise the young man (Mike) asked me if there was anything he could do; I asked him for space so I could have a moment to breath and I informed him I would need to look at the furniture in small increments so I could make the best decision. I was so surprised the young man was so patient with me. It really blessed my heart because I'm used to people judging me and trying to rush me like car salesmen. Mike spent 5½ hours with me as I had to take brakes in-between my search. I didn't feel judged or rushed, he was so professional and kind. After my 5½ hour transaction, I left the store and called my friend and in the process of trying to tell her about my experience I almost started to cried because of the patient's he had with me (I'm not crier) but I was just moved by his kindness. I'm in my late 30's, and I have made SEVERAL BIG TICKET PURCHASES, cars, homes etc. and in all my years I have NEVER experienced better customer service. I'm used to being treated differently because I have a disability that people can't see on the surface but I didn't feel judged with Mike, He didn't make me feel like a dollar and he didn't care if I even purchased anything from the store or not. He CHOOSE to devote 5½ hours of his time despite the fact that he could have worked with several other customers and made tons of commission on Black Friday out of all day's of the year. Mike wasn't in it for the money. I have been 100% converted over to Ashley furniture because of this young man.If you're ever in the Arlington Tx. area ask for Michael Robles/ Mike for short , he's a great guy and the Manager of the store was such a sweet lady.Note: Being a genuinely good person cannot be taught, it has to already be in you. This store was full of diversity and some of the most kindest people you will ever meet. I compared this Ashley Furniture to my friend as "If Chick-fil-A was a furniture store".

Shon Green

Jan 03, 2022

I purchased a nice complete bedroom set. I had Alexander and David, assisting me. I am happy with my selection. They ran a special on New Year's Day with a discount, that I wish I had, but neither here or there. I am getting what I wanted. They were very friendly and professional. The store manager even came in while I was there, we had a few laughs together. Keep up the good work Arlington Ashley Furniture!!!!Shandellea Green-woodberry

Justin Butler

Jan 02, 2022

Had a great experience! No complaints

Veronica Sayles

Jan 02, 2022

Eric was so helpful and made the buying process very smooth.

Kimberly Bates

Dec 31, 2021

Quick and easy process. I walked in and was immediately greeted. Very thorough explanation and assisted with comparing for best price. Definitely recommend and will continue to purchase from this store.

Chris Stevulak

Dec 31, 2021

Great customer service and choice of selections in furniture. Prices are very reasonable.

I_AM Motivation

Dec 30, 2021

Soooooo Ms.Valerie is one of the best saleswomen on your team as a company….I’m sure….She is always professional and direct in her problem solving. I see her using her leadership skills and her teamwork.She haas caused Ashley furniture to be my store of choice, well and the quality of the items

Betty Beason

Dec 23, 2021

Gayle was wonderful, my daughter and her family had an awesome experience with her. My daughter decided I should see her also. She is a lovely, knowledgeable young lady. She asked questions then helped me choose my items. It has been 20 years since I purchased this much furniture. I really enjoyed the experience ☺. If you haven't seen Gayle please go to Ashley in Arlington you will be pleased. Just like I am and my daughters family.

zainbal

Dec 21, 2021

During the holidays, Christmas time, I was in a need to replace my old leather couch, love seat and lazy boy, which I bought from Ashley 15 years ago. It is a heavy set of furniture that I would not be able to move just me and my wife. I stopped by the Ashley store in Arlington, the same store I originally bought my old furniture from 15 years ago. Which throughout years I spent thousands of dollars in. There was a nice piece of L shape couch that my wife loved, and thought it will fit nicely in our living area. We were hesitant at first, but after a couple of visits we decided to go with it, in the condition that they will help us move our old set to the garage. We met this nice salesman at the store his name was Cedric. He promised that delivery crew will help move old furniture to garage. I cleared my garage the night before. Delivery call early in the morning around 7 am the next day, while I was starting my work day from home. As they arrived around 9 am. I asked them to help move my old furniture to garage, they refused. I told them I was promised at store that they are going to help. They didn't budge. I even offered them some tip they didn't care. I am working from, very eager to go back to my work, and I thought I was a customer for Ashley who spent a good amount of money and this is how I get treated. I would rather spend my money somewhere else instead of dealing with their lying salesman and uncooperative delivery crew. Stay away if you can there are better stores who respect their customers.

Evelyn Salinas-Johnson

Dec 16, 2021

Great service. David was very informative, patient, honest & very professional. Help us with the right selections, dates on arrivals. Up beat with a great smile. Gave us options on the furniture we we’re selecting for our new home. We will continue to use him at Ashley’s. Great job David and thank you so much for making it a smooth transaction. Go see David in Arlington Tx. Worth your time.

Erica Walker Noesi

Dec 14, 2021

Do not buy from Ashley's Furniture. I bought this take set June 23, 2121. I received my table November 18, 2021 and still have not received my chairs. It is December 14, 2021. I call every week and they still have not given me an expected delivery date. I have a personal account with Ashley's and I have clients that I will no longer recommend this store to. 4650 S Cooper St Suite 101, Arlington, TX 76017

Salma Kawas

Dec 14, 2021

awesome!! everyone is super nice and helpful

Ginny Bittel

Dec 10, 2021

Our saleswomen Lovely was just that. Listened and showed me what I requested. Very professional.

Junior Salazar

Dec 10, 2021

The employees there were amazing very helpful….And there selection of furniture was of good quality….Will definitely be a long time costumer…

Renee Bush

Dec 08, 2021

This was the worst experience of my life in purchasing items. The store is over-priced and very unprofessional. They have their staff lie to you and then won't give you a price match after all staff has informed you they would. And if you try to cancel an order they make it so hard to do so. I will never purchase from this one store again.

April Cumberbatch

Dec 07, 2021

The most uncoordinated and unprofessional furniture buying experience I have ever had. I purchased my furniture cash on Saturday, scheduled delivery for Monday, got a call Sunday saying the furniture won’t actually be ready until February! I tried to cancel the order, but was told I’d have to come into the store to do it. I went in, happened to see another piece of furniture on sale on the showroom floor for 50% off. I switched it out for the one unavailable, and was told I couldn’t take it home on a weekend. I was told I’d have to pick it up on Monday by 6pm, I got there at 4:30pm and my furniture was GONE!!!! They sold it to someone else, after I had already paid for it!!! There was nothing comparable, that item was out of stock. The manager refused to give me another item worth the retail value of that item. I will NEVER visit this store again!!!!

Jeff Marshall

Dec 06, 2021

The customer service was great. Everyone we spoke with was very friendly, helpful & knowledgeable. Most all of the items we bought were in stock, and the ones that weren’t were only about 8-10 weeks out. I would definitely recommend Ashley HomeStore to anyone I know who is in need of furniture.

Carolyn M

Dec 04, 2021

she gave me excellent customer service and the bedroom set I've been wanting for years can't wait to get it

Renee Lynch

Nov 30, 2021

I arrived at the Ashley Store pretty close to closing time with a big wishlist of furniture! David was MY salesman and he was very helpful and professional! He worked with me to leverage my purchases to receive the majority of the items before Christmas!! It was an overall great experience! I would have given 5 stars, but in my opinion the prices were not as competitive as I would have thought. Specifically, I purchased a bedroom set that was priced roughly 35% less at a different store. 😩

Eric Mahoney

Nov 29, 2021

This is spiraling into the worst buying experience I’ve EVER had in my entire life.It is being pushed back further every single time I call for an update on my couch. Originally bought 7/04/21. Am now being told my whole couch won’t be delivered until maybe 12/28/21. That’s a total of Six Months. This is absurd and hope you are more transparent with your future customers. I will NEVER buy from here again. Don’t even try with customer service lines I’ve gotten NOWHERE.Update:Below response from Ashley sends me to someone from their “customer service” who’s response is - “I apologize this is customer service and that is what I can do.” Referring to all they can do is apologize…. Thanks for the help again lol I REPEAT HORRIBLE CUSTOMER SERVICE. BUY SOMEWHERE ELSE! See screenshot of text save your time if they direct you to their apology hotline 🤣

Luz Sosa

Nov 28, 2021

Eric truly made our experience extremely easy and pleasant. We went in there looking for something particular he showed us our options & made check out super fast!

Diane Simon

Nov 27, 2021

Nick was great! He spent time with us and helped us to find the perfect piece of furniture to fit in our home

christopher chochrek

Nov 25, 2021

Staff was incredibly helpful and patient with us. I had a wonderful buying experience and would highly recommend Ashley’s to others needing quality furniture at a reasonable price

Anthony Ramirez

Nov 25, 2021

Eric Topps was great help and very attentive sales rep! Thank you!

Scuba Aggie

Nov 25, 2021

Would recommend Ashley's Homestore for delivery speed and value of warranty service. Regarding price, make sure you compare versus Nebraska Furniture Mart or other places as they price match for the best deal. Working with several different sales agents, received different information, but finally worked with a good sales agent and bought my new sofa. Sales process was simple and easy.

Brandee Dunn

Nov 23, 2021

Had a great experience with Jose at the South Arlington Ashley’s. He was able to find me exactly what I was looking for and found out I could pick up my item same day in order to host family for the holidays.

Koltin Williams

Nov 21, 2021

Went in looking for a new bed for my mom and left with exactly what she wanted Jose at the Arlington location was awesome very informative and kind helped get us the best deal possible thank you guys.

Kamar McCalla

Nov 21, 2021

Attentive, enthusiastic and patient service. And the seemlesly coordinated store-wide celebrations of purchases is awesome.

Alesha Brown

Nov 20, 2021

We were shopping for a sofa and dining table. Ashley's Store relocated to a larger store. Im so glad they did. So many nice selections. The first day I went in I met David. I looked around and saw what I wanted. The next day I took Hubby in to see what I wanted. The sales rep asked me who I spoke with the day before and I told him David.David was phenomenal. He has great customer service and no pressure to buy. Once we agreed on our purchase, David walked us through the purchasing options. The process was smooth. We even met the Store Manager, MaryAnn. Great selections and outstanding service. At the end of the purchase, the whole team celebrated us! The kids were excited. Thank you Ashley's Furniture.

Chris B

Nov 20, 2021

Great store friendly staff and if you need someone that is honest , patient and will not be rushing you ask for Valerie specifically and tell her chris sent you

Julius Williams

Nov 16, 2021

Anna helped me at the store in Arlington off cooper street she was very welcoming friendly and provided excellent customer service I will most definitely be back soon to but more furniture

Nancy Fierro

Nov 11, 2021

Antonio at the Arlington location was very helpful and friendly. Thank you for helping me out today!!!

Aaron Kozak

Nov 11, 2021

Delivery fee is $200. Outrageous.

CHINESIA Rhinehart

Nov 11, 2021

Love my bed and great service! I just wish I didn't have to wait so long for it.

Lifelong Learner

Nov 09, 2021

I walked into the store, and I was not greeted by several employees who were seemingly doing nothing. After twenty minutes of patiently waiting for someone to ask if I needed help, I decided to spend my money somewhere else.

sandra williams

Nov 08, 2021

Ashley was always my “go to” store. My living rooms, bedrooms, and dining rooms all furnished by Ashley. My daughter’s moving out for the 1st time so we wanted to gift her with bedroom & living room furniture. Me and my husband went Saturday, walked around and found what we were looking for. Since no one offered assistance my husband found a young lady, informed her of our interests. She said well we have specials but you have to qualify. He said ok. She said you have to qualify with Synchrony to get 5-20%. I spoke up and said we have an account she just repeated herself. I asked if we had to use our account in order to qualify and she just sounded like a broken record repeating herself in an attempt to deter us, so I said my Ashley account is with Synchrony. Then she said well you’ll have to go talk to someone in credit to see if you qualify. I don’t know if she wasn’t listening or just brushing us off. Never the less, Ashley you lost a 15+ year customer. We went to Rooms to Go. We were greeted, they listened and was very attentive. I guess it’s time to start”a new” . Goodbye Ashley!

Charlotte Cleveland

Nov 05, 2021

Long story short, after paying for 2 pieces of furniture, I was told one piece would not be ready by the promised date. In fact, they couldn’t tell me when it would be available because they currently weren’t producing it. I cancelled my order, expecting a full refund since Ashely’s was at fault. Nope. They kept the cancellation fee. It was only $90 but still. I’ve tried to contact several people and departments with Ashley’s to no avail. They won’t respond to emails or voice messages to get this resolved.

Joy M

Oct 31, 2021

Ms. Glenda was amazing. Go see her. She doesn’t try to con you out of your money! I love Ashley but I’ve had some complicated experiences with them. She made up for it. I found a better deal on my adjustable bed and mattress. But I’ll go back to her for my furniture needs.

Mechelle Bussell

Oct 31, 2021

I had an amazing experience purchasing my dining table with Jay! He had me in and out the store in an hour with a steal of a deal on a gorgeous dining set! He is MY FAVORITE! Go get your all your furniture from him.

Nikki B.

Oct 29, 2021

Customer service was great but not the prices or availability of furniture.

Val Finn

Oct 26, 2021

I was greeted at the door as other reviewers stated and treated nicely. I advised the young lady that I have an advantage card to purchase my furniture. I looked around and found the perfect living room set. The young lady and I discussed everything about the purchase besides the fact the store charges a down payment. After prices were verified, she told me about the expensive down payment. I advised her that I can make online purchases without a down payment and she claimed it’s required online as well. I told her and the manager no thanks, I’ll make the purchase online. So, later in the day I made my online purchase without a down payment. I feel like they’re getting over on people and lying. I’ll continue to make all purchases online.

tanika randall

Oct 25, 2021

Great experience purchasing furniture. Salesman are extremely helpful and prices and product are wonderful. Will definitely be back!

Noir_ f150

Oct 23, 2021

Made a purchase of 5k+ at this store , wrong base was delivered , after a month plus waiting for my items to be delivered and cant even get any ETA on when the right items will be delivered , Glenda was amazing at her job but this is just outrageous for the amount of money spent here , and can't even get help to be transferred to the right department to settle this , if you come here just fare warning , and please ask for glenda she was a saint I wish she was working to help me through this

Chris Raines

Oct 23, 2021

Great experience and Jeremy did a great job.

Louise Salazar

Oct 22, 2021

Great service and beautiful furniture!

Neishmarie Santiago

Oct 22, 2021

(Translated by Google) Super! Excellent service, I came out with a new bed after looking in so many places. Thanks!(Original)Súper! Servicio excelente, salí con cama nueva luego de buscar por tantos lados. Gracias!

Sheryl Hurd

Oct 20, 2021

Started shopping for new living room furniture on Monday by going to Ashley's HomeStore in Arlington. Had prepared to spend the day going to different furniture stores to find the perfect furniture, but were able to find just what we wanted at Ashley's! Jose let us walk around the store and occasionally would check to see how we were doing. We were just about through looking and came upon the perfect couch. Jose helped us with all the paperwork and making sure that this was what we wanted. No pressure what so ever!8 months later and I only have 1/2 of my order☹️Tried to get replacement covers and who ever I talk to tells me I need to call someone else. Nobody can give me a price. Finally get order numbers, now I need to call someone else to get it ordered, still don’t have a price. Ridiculous! Store manager is wanting me to leave as I am getting vocal. Offers covers at no charge. Several months later, after more phone calls, I receive new cushions. Problem is that there are 4 different cushions, all different shapes, and I was sent 4 of the same cushion. A month later, finally received the other 3 cushions. I will never shop here again!

Jules Rodriguez

Oct 19, 2021

Very quick and fast service! Found the perfect patio table for my new place.

Thalia Perez

Oct 18, 2021

I made my first purchase at Ashleys today and Michael Kelly made it a great experience! He was extremely patient and understanding of our needs. I’ve always hated shopping for major purchases and getting that sales-y vibe and pressure to buy something I may not be happy with, but Michael was the complete opposite and really catered to what we felt comfortable with. At the end of the day, we left with a purchase we were very pleased with! We will definitely be coming back and working with Michael again.

Reynaldo Alvarez

Oct 15, 2021

My wife and I just left from here and we had a amazing experience with David. He was super patient and on top of his stuff. My wife and I literally came back for the second time today and we were able to purchase a dinning room set as well as a nice sofa. We are so happy! Thanks David!

Louise Cousin

Oct 14, 2021

My experience shopping with Ashley's Furniture was amazing. I had been looking for furniture for a couple of months and was starting to get frustrated. I went to several other brand stores, outlets, ect. As soon as I walked into Ashley I was greeted with employees READY to assist. The employee who helped me, helped me through my whole journey of making a decision and purchasing. I worked with another employee who assisted and he was just as helpful. These two and Ashley made me so happy and excited for my new furniture set. They made the process easy peasy. Orders are taking a while to come in, but I'll wait! Thank you.

stephanie davis

Oct 13, 2021

I am giving Ashley a 2 star review because when you go to make a purchase with no financing for so many years, they will tell you no money down. Then when you select the furniture, they will tell you" Opps, sorry the lender is expecting a down payment. Surprise Surprise!! It's an old salesmen trick. They did the same to me at rooms to go. Haverty's is more up front. The sofa was a house warming gift for my daughter and her family. That is the only reason, I didn't walk away! Honesty is the best policy!

ReeRee P

Oct 12, 2021

Antiono Bass was outstanding. He met me at the door with a smile. He made my experience shopping for a mattress wonderful. He was very knowledgeable

Jerry Bailey

Oct 11, 2021

I purchased a bedroom set on 10/03/2021, and was given 15%off. The following weekend, you company advertised 25% off first item and 20% off on any additional items. I went back into the store to get the discount for my purchase and was only given a discount on select items. I feel this is false advertisem*nt. Please advise!!!

Bonnie Turner

Oct 10, 2021

My husband and I visited this store hoping to see a recliner in a particular leather that we had found ‘on Ashley’s online site. Unfortunately that one was not on display or in that location’s inventory, but we found another that we thought might work. After careful consideration and visiting another furniture store, we returned to Ashley and the same sales person, Alex Bernal, who had met with us originally. It was obvious that he was fairly new and inexperienced, but he didn’t hesitate to discreetly ask for assistance from one of the managers, Anna. Both were available to and patient with us as we discussed feasibility of the both the recliner AND a matching sofa to replace existing pieces in our home. We did conclude the sale, even after being told delivery would not take place for 3-4 months. We already knew such a delay was common for a lot of merchandise in today’s retail environment and since we don’t need the furniture right away, were ok with it.Our only disappointment was that we had to pre-pay a delivery charge of $269.99 along with 100% payment in advance for the purchase. At that point we considered shopping elsewhere where the delivery charge was likely to be less or even non-existent. However, we did proceed to finalize the Ashley sale. Had the sales persons been less attentive (without hovering) or less receptive to our many questions, we most likely would not have done so

Jimmi Propes

Oct 09, 2021

Everyone we passed in the store said hello - everyone. Jose assisted us and was very experienced, detailed and personable. A very goid experience!

Barbara Bizor

Oct 06, 2021

A very nice, friendly and personal place to shop. The facility very clean, the employees especially my new found friend Ruba was awesome. When I entered the store I asked for a particular salesperson only to find out that it was his day off. I must say Ruba asked if she could help me I said yes, now to start the fun shopping. Ruba was so helpful even when I could not make up my mind, she never gave me the side eye look as if to say "I wish she would make up her mind" I liked her for that. She's a very nice, friendly, patience, understood what I was looking for and very professional. My shopping trip turned out to be a good day.

Sable Eve

Oct 04, 2021

Loved it...ull pass it if you don't look carefully...but really nice

Omar Jimenez

Oct 03, 2021

Good experience, Gayle was great and very informative.

ARIADNA REYES

Oct 02, 2021

Great shopping experience!

Christy Ray

Oct 02, 2021

Ashley Black Friday sale was Amazing! Ashley quality of furniture and pricing was the best in town! Gayle helped us again and was wonderful. Gayle is kind, patient and fun. She made buying our furniture easy and stress free!

Matthew Cross

Oct 02, 2021

My wife and I went and looked at furniture for our house and everyone was extremely pleasant and willing to help.

Dj Tille

Sep 29, 2021

We had an idea of what we wanted after searching for quite some time. Didn’t feel pressured or hounded at any point and were in and out with our new couch in no time.

Patricia Smith

Sep 27, 2021

The sales team are very courteous & professional. They make sure you get the discounts that are available to you. The stores have a lot of various selections to choose from. Excellent service !

Brian & Amy Fuller

Sep 26, 2021

David was super awesome! He was very helpful and upfront about everything and made sure we had space to look and discuss things to ourselves. Salesmen are very pushy and he wasn’t at all

AZ Moni

Sep 26, 2021

Nice, clean, stylish, full of variety... very polite agents and qualified customer service agents.

Katie Fox

Sep 25, 2021

Go to YELP for real experiences and reviews! DONT BUY FROM HERE! I bought almost 5k worth of furniture the first of July and here we are a few days away from October (after being told it would be here mid August) and I still don’t have my stuff! I have left v/ms and nobody will return my calls. I can’t get help or answers! I’m blown away by the lack of give a f&@$ by the manager and sales person at this store. I will NEVER buy from here again, and neither will my friends and family who cannot believe the lack of customer service after purchasing so much furniture! DONT DO IT!

Don Lew

Sep 20, 2021

Went in for a look-see for an entertainment center. Ended up buying one PLUS a terrific mattress, thanks to zero percent interest. Joshua was a great sales guy that put everything in place and I enjoyed my experience. I would recommend Ashley to anyone looking into home furnishings. A+ :-)

Christy Bable

Sep 19, 2021

Nate was great, he was present but not pushy while I was shopping. He made the experience pleasant, he asked for help from Ryan when needed and made my day easier.

Natosha Williams

Sep 13, 2021

Eric Toops was very attentive to my family and I needs. He helped me with a very unique situation. It was the customer service and price matching for me.😊

bryan rogers

Sep 12, 2021

When you go ask for Joe Speaker he is a great guy and know his stuff he will get you good deals and very patient and friendly with you.

Vertie Williams

Sep 09, 2021

Purchasing furniture from Ashley's Furniture Store was a very pleasant experience for me. I purchased a living room set and I love the set as well as the price.

Lea Otte

Sep 07, 2021

New store location with efficient friendly sales assistants.Ruba guided me through the available options and picked up on my requirements right away.I have been a long time customer and will continue to be one in the future

Ricardo Romero

Sep 07, 2021

Will never buy another piece of furniture from there the manager was extremely rude and we canceled our $5,000 order after waiting more than 6 months and still not ready went to Canales purchased on Sunday delivered Tuesday same quality of furniture

Kourtney Wilson

Sep 06, 2021

Michael Kelley is bomb.com!!! He was so patient with me and my one million mind changes. We ended up getting an awesome couch, dining table set, and bar stools, while still staying under budget 😁

Ashley Wallack

Sep 06, 2021

Walked in, found the sofa we wanted and Valerie understood I wanted to be in and out as quickly as possible! She exceeded my expectations and am so thankful she was able to help!

Luis Garza

Sep 05, 2021

David Gonzales, our salesperson, was very courteous and professional. Our experience at the store was a pleasant one thanks to him, and to one of the managers, who was also very nice.

Jeri Murphy

Sep 01, 2021

Ashley Furniture had just what we had been searching for and it was on sale. David was very pleasant and helpful. Can’t wait to have my new furniture delivered!

Nae Harris

Aug 31, 2021

They are nice and respectful. Also they do their job right. You can call them and ask them but you delivery and don't get mad.

Pedro Ramos

Aug 31, 2021

Great experience! Found everything that we wanted. David was a great help, made sure that all of our questions were answered and was honest and upfront about everything. Highly recommend this place and David especially.

Michael Paige

Aug 30, 2021

Great experience working with David.

Tiphanie Paige

Aug 29, 2021

David is the best salesman EVER.

mark Agee

Aug 29, 2021

Amazing my wife and I were greeted as soon as we walked into the store. Love the new location very nice we were able to get a new living set worked with us as far as financing. This is our second time buying from Ashley Furniture and it will not be the last.

Mabel Asamoah

Aug 28, 2021

It went well the lady was very polite to me and my family

Donna Burks Manuel

Aug 25, 2021

Had such a wonderful Salesperson to assist me. Found exactly what I was looking for at a very reasonable price. So glad my first experience with Ashleys was a memorable one. I will be returning for my future furniture needs

mdp pdm

Aug 25, 2021

One star because of Lary, was an amazing helperBut Gayle, is a cold person, may give you all the discounts possible, but not a good associate.Was waiting on a delivery for 2 months, she called and said that the order is ready, went to the pick up location told us "This item has already been discontinued". Went to the store and she said it's ready, asked if it's New or the one on DisplayDisplay we was getting 😒 had a look around it, before signing anything, turns out they was selling us trash.Used 3 pieces living room, not even cleaned, all scratched up.NEED MORE COMMUNICATION!!! She wasted our time

Leanie Grobler

Aug 24, 2021

What a pleasure to shop at Ashleys! We knew what we wanted to purchase beforehand, but was in a hurry at the store. Ruba our Sales rep was SO helpful! She managed to help us in no time at all and still managed to secure the best prices on our purchases! Thank you Ruba and Asleys for being so efficient in meeting all our needs.

Brenda Rubalcava

Aug 22, 2021

Easy process, we went in walked around saw what we wanted and purchased it. The sales Jose was amazing, understood what we were looking for and gave us the best buying option.

Aishia Sanders

Aug 22, 2021

Okay so, I actually had no intention of buying furniture today; however, my children talked me into going in the store as I walked by, coming from the restaurant next door. I had no idea I would get approved but, not only that I had the most wonderful experience with customer service as we looked around for a sofa and dining table. Our helper was Eric and he was absolutely great. Although he and his team were swamped other customers he still made me feel very comfortable and I shopped and picked my likes with ease.

keri brooks

Aug 21, 2021

Same as other posters. Spent almost an hour walking through store. I went in with intent of purchasing 2 recliners, bedroom set, mattress, and possibly new couches. NOT 1 single employee acknowledged my presence. Would not have been so bad except for seeing at least 4 different GROUPS of employees sitting on furniture having personal conversations. Maybe break time should occur in the break room .

Janet Maldonado

Aug 20, 2021

Went to Ashley's and had a great experience! The moment we walked in the door we were greeted By Joe. He asked if we were looking for anything in particular. I explained what we were looking for and he took us right to where we needed to go! Which helped because I can't walk too far for too long. After selecting a living room set I explained what type of end tables I wanted and he suggested some beautiful tables that are exactly my taste and matched the sofas perfectly!! The whole process was smooth and easy, we were in-and-out in less than 45 minutes. Thanks Joe... keep up the great work!

Trang Tran

Aug 19, 2021

Great service. We looked for a console table and ended up getting a table dining set. With lots of help from Joe, we really like this Ashley HomeStore.

TheColdBore

Aug 17, 2021

As the store owner inquired for more information;I was greeted upon entering with an over zealous and painfully fake sense of enthusiasm. I asked where the restroom was and was dismissed vaguely to the back with a hand gesture and an eye roll. I lost any interest I had at browsing after the fact.

Juanita Gonzalez

Aug 16, 2021

Has a variety of home furniture great layout friendly staff

Cheryl Brown

Aug 15, 2021

Ashley HomeStore has been my go to furniture store for years.. Happy they are still around! Great Service Great Prices

Sharonda Bollin

Aug 15, 2021

Joshua was so friendly and helpful, he explained everything to us. Broke down the prices and sells. I appreciate greats customer service

Kevin Suarez

Aug 15, 2021

Joshua was very patient with my wife and I. We asked several questions on multiple sofa sets and he happily answered everything. If he did not know the answer, he immediately researched and got us the answer. He allowed us to comfortably make the best decision possible. He was not pushy and didn't try to just sell us the most expensive items available. He presented all options and worked with us based on our budget. We plan on returning to the Arlington store for all furniture needs based on the service provided by him.

Isaac B.

Aug 14, 2021

Walked in ready to not enjoy furniture shopping. Ended up having a great time. Gayle was helpful and just fun to be around. Never made me feel pressured into my purchase. Found what we needed and wanted did some paperwork and it went all by pretty quick. Can't recommend and this place and Gayle enough. Will be going back for our bedroom furniture.

Phyllis Peal

Aug 13, 2021

I just bought a power lift chair . A very nice salesman named Josh was most helpful and answered all of my questions. He was knowledgeable and made me feel good about my purchase. I have bought other furniture pieces at Ashley in the past and I always have been very pleased with the merchandise and especially the customer service.

jose perez

Aug 12, 2021

Great environment, friendly staff, I bought a couch from here and the employee stayed after store hours to help us out get the couch we wanted, would definitely buy and recommend someone to buy here again.

Lasha Bennett

Aug 11, 2021

The staff was friendly, funny and very helpful to my needs. Stop by and see Gayle for your home decor needs!

lucy

Aug 10, 2021

Great experience, good customer service, highly recommended

Alexandria Tenesha

Aug 06, 2021

I can wholeheartedly say this was an amazing experience. Not only did I walk away with the furniture of my liking, but I received amazing assistance with my purchasing process. I will continue to reference Ashley’s to my friends and family who are looking to purchase new furniture. I was so grateful for Ms. Glenda who was very patient and very helpful.

Cassidy Riehl

Aug 06, 2021

My experience at Ashley was great! I was in & out in 30 min - quick, seamless, efficient! Gayle was amazing!

LaTonya McConico

Aug 02, 2021

Always a great atmosphere and customer service. Lovely was very helpful and took care of our needs

Karen Walker

Aug 01, 2021

I visited Ashley in Arlington TX two evenings in a row. I experienced great customer service from Joshua my sales person and the management team. They went above and beyond to assist me locating the pieces that I wanted setting up delivery. Joshua was very knowledgeable of products and policies. Overall everyone on Ashley's team I encountered was very pleasant.

Crystal Jones

Jul 31, 2021

Great customer service. It takes too long to get the furniture takes 2 months for furniture all are back ordered

Yareli Melenny Castillo

Jul 29, 2021

Great customer service!

Angela Jones

Jul 27, 2021

Valerie Benitez greeted me immediately as I entered the store. She was more than willing to help. She answered all of my questions. Genuinely cared. I made my purchase. And I will return to shop again for more items. No time today. She forward me her info to contact so she could help me when I return.GREAT! Experience...

Juana Escareno

Jul 26, 2021

Our sales rep was David and he was awesome! We walked in and there was an entire group of sales people but didn’t get help from them. Seconds later David comes over, is so helpful, and works with exactly what you want. He explains everything and is fast!

Miguel Lopez

Jul 26, 2021

(Translated by Google) They are very friendly they take care of you well the staff is very friendly(Original)son muy amables lo atienden bien a uno el personal es muy hamable

Kristina Turner

Jul 25, 2021

Good service. Was greeted at the door and walked through the showroom immediately, even though they were really busy. I enjoyed being able to talk with the sales representative and be pointed right to what I wanted. Store was nice and clean. Every employee I walked by greeted me and asked if I was doing fine. Would recommend for their hospitality and sales.

Karin Fleger

Jul 25, 2021

Our two sales people, two Michaels, worked together to make our experience great! They were informative and patient as we chose our items to purchase. They made suggestions without being pushy. They helped us work within our budget and found great deals for us for our new home!

marqui lopez

Jul 24, 2021

They were friendly. Answered all my questions.

Mochalady

Jul 24, 2021

Justin greeted us & gave store layout & information. Great selection of piece

Laura Boyer

Jul 24, 2021

Like the hard furniture but not couches, chairs. Will be purchasing our coffee table, side table, tv stand and bedroom suite from there.

Jesse Green

Jul 24, 2021

This store was clean and designed well.Our Salesperson Lethe, was Awesome!Ask for Letie you will not go wrong or be disappointed. For nice,friendly, and helpful.

Frat Enthroned (Mahogany Corina)

Jul 23, 2021

We were asked by the sale associate Joe in the store. We told him what we were looking for and he provided it to us. You can tell he has been seeing furniture for 19yrs. He didn't rush us into a decision, he was patient and walked us through everything. We got a really good deal on the furniture. He showed use the wear and tear on the furniture. It was amazing on how it looked after five years. He set our expectations on the delivery time (which we understood due to the post pandemic Era), however to our surprise we will be receiving it sooner. He also suggested on where we could donate our old furniture to, which broke down after three years(waste of money). Nonetheless Ashley furniture has local customers now. Next year we will be back getting a bedreoom set the Mrs truly likes what they have. As long as he is there we shall reutn to to the Ashley Homestore.

Andrea Horst

Jul 22, 2021

The first time I visited this location, I walked in the store and looked around for almost 15 minutes and not one person came up to ask if I needed help.Today, as SOON as I walked in the door, Eric stopped what he was doing and immediately greeted me, asked if I needed assistance etc. He helped me with EVERYTHING answered ALL my questions. I am extremely happy with his customer service and can't wait until I receive my beautiful furniture.

Liliana

Jul 20, 2021

My daughter and I are usually indecisive about what we want in furniture, but employees like Jacke answered every single question we had so efficiently that we felt comfortable in maintaining conversations. Everyone there treated us with the upmost respect. We are very happy with the experience.

Steve Corridon

Jul 19, 2021

Very good price for what I purchased salesman work with me at the Arlington store

Samantha

Jul 18, 2021

For being a first time buyer and not knowing much about financing, I had an amazing experience!! Gayle helped me make sure I knew everything I was needed to do and I left feeling accomplished and proud of my purchases and myself (especially since mom couldn’t help with this adult purchase). Overall very happy ❤️!!!

javier villegas

Jul 18, 2021

(Translated by Google) Thank you for your attention and good service.(Original)Gracias por su atención y buen servicio.

D Darius

Jul 14, 2021

The item I wanted cost more in the store than online and they would not price match it. Then come to find out it would not ship until sometime in September. I decided to go with another item in a different store

Diana Massey

Jul 13, 2021

We were welcome once we came in the store. Eric was very friendly. Eric told us whenever we need something just let him know. He didn't pressure us. He went with what ever we wanted. And he made it accessible. Great job on the mattress demonstration.

Elicia Brown

Jul 11, 2021

Great customer service without pressure. I will definitely share my experience with my friend and family.

1amberry

Jul 11, 2021

My customer service rep, Lovely was awesome!! She caught me coming in, ask what I wanted & helped me out with all my needs. THANK YOU!!

Moore Truth

Jul 10, 2021

We had a great experience shopping at Ashley Homestore. The gentleman was very helpful & professional without the gimmicks. They were very informative and we thank them a lot👍👍👍👍👍

Karen English

Jul 10, 2021

I had an awesome experience working with my salesperson, Valerie. She was wonderful, extremely patient, knowledgeable about the product and so up beat and friendly. I typically don’t enjoy furniture shopping, but Valerie made it a painless and rather fun experience and my sofa and loveseat are beautiful.

Rick Bruce

Jul 09, 2021

They price matched NFM. Saved over $1000 on our purchase. Joe and other sales people were very helpful.

Shelese Moaning

Jul 08, 2021

I was stressing about buying furniture (just moved back to the area) and came to this Ashley’s to look around for purchasing. Valerie came to assist me and was so friendly and helpful. She helped me with selection, pricing, ordering, and was honest with me about delays in shipping (I had already researched this but I liked that she didn’t sugarcoat it). I’m super excited to receive my new furniture and definitely plan to return for Valerie’s assistance.

Chelsea

Jul 06, 2021

This is absolutely the worst company ever , I’ve never experienced the level of dissatisfaction and poor customer service , ordered a bed in May and never received my order and it’s July , the sales lady lied about the delivery date of the furniture and the Store manager Pete went along with the lie . I would never recommend first time furniture buyers to come here ATALL , these people are scams and blame the company for their careless mistakes. PLEASE BEWARE YOU ARE NOT GOING TO GET YOUR FURNITURE THEY WILL KEEP LYING AND RESCHEDULING YOUR ORDER . Will be reaching out to the Better Business Bureau

Martha Zavala

Jul 06, 2021

This review is for Ashley Home Store and ProtectAl/ GBS warranty. DO NOT WASTE YOUR MONEY! It took a month to get my furniture.I purchased it, thinking they would cover my furniture. I called to make a claim. My information was never sent from the Ashley Store in Arlington, so I wasn’t even registered. They never answer the phone. They blame everything on customer service. After that, I called to check up on my claim with GBS, nothing. They couldn’t find me in the system. I had to resubmit my claim. They denied it. My puppy made small holes on the pillows and a cushion. I thought they would send me new covers for them. NO! Why did I spend $500? The customer service rep told me, they cover stains. I have soap and water at home. Never again. Do not waste your money!Management contacted me yesterday. After spending thousands of dollars, never again. DO NOT WASTE YOUR MONEY! I’ve been getting the run around for weeks now. Every email and person is clueless on the phone. Why respond that you want to fix it?

Boris Taylor

Jul 06, 2021

An awesome experience, I was greeted with great pleasure and professionalism by Ms. Glenda Miller on both visit over the 4th of July weekend. My second visit I was so impressed with my sales rep Glenda, I was confident enough to make My very 1st and final decision with Ashley Furniture.. and with the help of Ms. Glenda, was able to purchase a beautiful 3-piece sectional sofa. She was very knowledgeable and informational about the quality and duration of particular furniture. I was very well pleased and happy when I left this facility. 5 🌟 🌟 🌟 🌟 🌟!!!

Sheri Williams

Jul 05, 2021

Our Sales Representative, Larry Bird was very courteous, knowledgeable and available. We came into the store with one set on our mind and he found the best deal for us. We weren't in the store waiting long assistance either. We would definitely be shopping with Larry again.

Sharde Brown

Jul 05, 2021

RUN FROM THIS STORE!!!! This was an absolute nightmare of an experience! I spent close to an hour in the store and no one spoke to me. I was only helped after I went to the desk to ask about delivery charges. I should've took that as a sign and walked out the door! The salesperson failed to include assembly on my order so I have a 60 lb box sitting in my doorway. According to the store manager, Kip, they are supposed to be exchanging my dresser for a new one and assembling the new one free of charge. But of course when I contact CS to get this resolved, they tell me this can't be done. I have to keep explaining the same thing over and over with no help! Once they get your money they could care less; even if mistakes were made on their end. This was supposed to be fun and exciting, not stressful... And I'm still sitting here with a dresser in a box!

Sir Sharker

Jul 05, 2021

Not impressed at all. Very strong sales tactics all around. Prices on the Ashley website are much lower than the "best" price in the store. When the website is mentioned the sales members offer a match, but are not happy about it. We liked the pieces and would have purchased if we did not feel we were being played.

Michael Jasso

Jul 04, 2021

What a wonderful experience my wife and I had at the Homestore in Arlington. David Gonzalez was our rep and he was never pushy, but he was quick with responsive and very informative. We bought the leather sectional for our TV room, and we expect to go back for our next purchase soon. No doubt we will be asking for David again.

Pat Medina

Jul 03, 2021

I normally don't shop at Ashley Furniture because of their high prices. I was ISO a bed and kitchen table. They had exactly what I was looking for. David G was the salesperson I talked to. He was very knowledgeable and friendly and gave me my space because I really had to think about this expensive purchase I was about to make. David G. assured me that the items I was buying were made of pine and oak and were quality pieces. For the price I paid, I hope he's right.

Roxann Graves

Jul 03, 2021

The salesperson Eric we worked with went above and beyond to help us find our new living room furniture! We told him exactly what we were looking for and he showed us our options and provided us some great ideas for the look we were looking for. Highly recommend!

Vickie Portley

Jul 02, 2021

This has been the worst experience ever purchasing furniture. They tell you your furniture will be delivered by this date and 6 months later you finally receive it all.

Traceia Brown

Jul 01, 2021

Great Customer Service!

Reggie Phillips

Jul 01, 2021

To start I went in on Memorial Day to purchase some furniture. I had a warranty credit. The 1st lady that helped me had no interest in helping me. Due to an issue with the computer system I had to go home and get my paperwork and return. The lone bright spot in this whole purchase was Oliver who helped me when I returned. He was very helpful and professional. (He probably needs to find another company to work for) I pay the balance minus the credit and leave. Two weeks ago I started calling. I’ve called almost everyday and someone answered the phone once. That 1 time I was told that someone would call me back. That never happened. I continued to call and left voice messages the last 3 days. I used the chat on the website and the rep tells me that they can’t help me with purchases made in the store and suggested that I go in the store. So today I stop by. Come to find out my order has not been placed. They want to place the order today and tell me it will be another 4-6 weeks before I will receive the furniture that I paid for on Memorial Day. All the store can offer is an I’m sorry. While I’m in the store talking with the manager there’s another woman in the store that has been waiting on some furniture that she’s purchased a while back as well. This seems to be standard operating procedure with them. The only reason they get 1 star is because they don’t offer 0.

Shannon Blair

Jul 01, 2021

Everyone was friendly and helpful. I loved the no pressure sales staff. They were knowledgeable but didnt follow you around the store. I would definitely visit them again.

Melanie Mitchell

Jun 17, 2021

The Ashley store in Arlington,Texas does their customers wrong. I was given a $100 store credit and now they DO NOT want to give me my store credit. We bought our daughter a bed and it was not delivered when they advised us it would be. In return for their mess up they gave us a store credit for $100. When I went to go and buy some items from the store they advised me that the credit was already used. It is SAD that they gave us a store credit then they took it back. It is also sad that it took them over a week to locate the credit then they came back and said I didn't have it. I am waiting on the Corp office to find the paperwork showing my signature on it.

Rickky Jayy

Jun 09, 2021

If y’all In The Market For Furniture, I Highly Recommend You Go See Antonio, I Was Literally In & Out, I went during My Lunch Break and He Got On It and Listened To My Wants, Needs And More!!! Five Stars For Sure From Me!!!

Black Bart

Jun 08, 2021

I shopped at the Arlington TX store on Cooper street, and I have to say what a great staff there!The selection was great and people very helpful and patient!

Samuel Smitherman

Jun 08, 2021

Edit: I have dropped my rating from 2 to 1 star. Despite their notice below Ashley's furniture did nothing to help. They simply indicated that they could nothing about the issues I was experiencing via email and gave me the run around on subsequent calls. I have since received my mattress, but the tables have been delayed for another 4-6 weeks as of today, July 8. Be aware if you purchase from this store and are in a rush. You may end up waiting a lot longer than they say in store.I was initially impressed by the sales team. The sales representative who helped me took time to walk me through the entire store, taking into consideration my budget and preferences. I left the store after purchasing a bed frame, an adjustable base and mattress, a set of tables (including a coffee table and two end tables), and a reclining sofa. The sales representative informed me that I would receive most of my furniture at the same time, except for the bed frame, which would arrive separately. This was not an issue, since I would only need the mattress for the time being.The problems started arising when it came to delivery. When I received the call to schedule my first delivery, I was informed that I would receive everything except for the mattress and adjustable base. The mattress and base would not be ready for delivery until at least June 10. This was contrary to what I was expecting. This was annoying but I decided to leave it be, as I was still in the process of moving. I scheduled the first delivery for June 5.On the day of June 5, my delivery arrived. However, I was informed that the set of tables I ordered was not included in that shipment (despite being on the delivery receipt). I called as soon as the delivery personnel left and was informed that my tables had been delayed until the 26th. Again, I was unhappy however since they were just tables I left it alone.However, today, June 8, I received another call confirming my next delivery, which I was expecting to include both the mattress and adjustable base. However, I was informed that only the adjustable base was ready and the mattress was not expected to arrive in their warehouse until the 18th. This is unsatisfactory. I now have to wait until the 19th before my mattress and bedframe are delivered (assuming there are no more delays).I am highly disappointed by the poor communication. It was my understanding that most of my items were in stock and would be shipped all at once. It's inconvenient for me to have to work around multiple deliveries because of arbitrary delays. Had I known of the potential for such delays I would have likely made some of my purchases elsewhere.

Sabrina Smith

Jun 05, 2021

I was very pleased with the service my mom and I received from our sales person Eric. He was very polite and knowledgeable. Whenever I shop at Ashley’s Furniture Store again, I will always ask for Eric.

Scott Montes

Jun 05, 2021

Sale representative was great!!! Gave me a variety of choices when i was looking for an entertainment center.

Jonah Nance

Jun 04, 2021

Alexander helped me today and was incredible! Super friendly and knowledgeable, always interested in helping me first. Great products for a great price!

Brenda Fuller

Jun 03, 2021

I visited the Ashley’s Furniture Store on Cooper and I-20 in Arlington,Texas. When I first walked in the store I immediately saw 3employees 2 white Guys n 1 Hispanic lady which neither acknowledged me I walked around the store for about 25-30 minutes before an older black guy, Mr. Alexander came from the back and spoke to see how he could help me, which the other 3 were in a huddle near front door laughing n teasing each other. I was leaving not to return but mr. Alexander saved the day as a result I spent $1200 with he and Olivia.

Bless4real

Jun 02, 2021

We had a great young man mike helping us with purchasing our bedroom set

Olivia Jones

Jun 01, 2021

I was helped my Valerie. She was very helpful, patient, excited to serve me, and genuinely interested in finding the best fit for me.

James Cook

Jun 01, 2021

Our sales associate answer our inquiry and directed us where to look fir our furniture. She checked backed every 5-10 minutes to see if we had any questions. She was not suffocating and allowed us to check things out on our own at outlet pace. Great experience..

M Raj11

May 31, 2021

Mike was great in assisting us select the furniture of our choice. He was very knowledgeable and courteous.

Karen Seay

May 30, 2021

Everyone was very helpful. We came Saturday to look, a very nice salesman helped us. We came back Sunday to purchase the items we looked at the day before. We waited for the salesman we had earlier, but since he was with other customers, the manager rang up my purchase, and my sisters. We really appreciated him taking his time to help us.

Sexy Caligurl

May 30, 2021

Was overlooked by a sales representative there but was finally helped by Michael. He did a very good job in addressing my interest.

Jose Rodriguez

May 29, 2021

Love the customer service right from the beginning. We felt in love with not one but 3!! Furniture items ! Will definitely recommend Ashley’s to family and friends. 5 stars!!

adam salazar

May 27, 2021

They had exactly what we were looking for and the staff was knowledgeable and kind.

Drea Singleton

May 27, 2021

Great customer service. Got discounts for all my purchases and I will be coming back really soon..🥰🥰

Tiffany Cole

May 26, 2021

Awesome buying experience. Ron W. was very knowledgeable about each item that I was interested in purchasing and he looked at every avenue to assist me with savings. The store was well organized and well decorated. The store manager even came by to assure I was taken care of. Thanks Ashley Staff for your attentiveness and your professionalism.

Naaomi Gonzalez

May 26, 2021

Very great experience here customer service was great very helpful got what we were looking for quick easy process thank you

John Panting

May 25, 2021

Good service. Thank Mike. You guys did great.

Marquice Tajalle

May 25, 2021

It was a great experience and they are very helpful to what I was looking for in a Bedroom set for me and my wife thanks 👌👍

Michael Martinez

May 24, 2021

Had an amazing experience, we were helped by Eric at the Ashely Home Store in Arlington Texas and he exceeded all expectations for costumer service.We will definitely come back.

Gerardo Calvillo

May 23, 2021

For sure best price hands down....

Brenda Garza

May 23, 2021

This was our first time at this location. From entering the store, we were greeted & welcomed by Oliver. He never pressured business, allowed us to browse, answered all our questions, and offered us a great furniture purchase buy. Thank you for the excellent customer service.

Eric Toops

May 23, 2021

If you need any furniture or Mattresses come to Ashley and ask for Eric! 17 years experience...

Cynthia Edwards

May 20, 2021

I swear Ashley's Furniture is the absolute worst!!!! Bought Furniture over a month ago given 3 different delivery dates. Finally have a bed and 2 nightstands delivered and the rails/slats are the wrong size!!!!! Call them and they have no clue when I will get the correct rails! Seriously!!!!!! Salesman guaranteed they were under new management and things were better than a year ago. Well he was wrong!!!

Tiffany George

May 17, 2021

The customer service was amazing!

Terry5790

May 14, 2021

Ashley's is my favorite place to get furniture. My couch, tv stand, and bedroom set were all purchased from Ashley’s. I also picked up some beautiful decor from them as well. Anyone looking to spruce up their home, I would suggest going to Ashley’s first!

Judy Terrell

May 14, 2021

I ordered $10,000 worth of furniture this was back in march I still have not received the furniture I was told to call today to set up a delivery date the girl I spoke to said not available for 2-5 more weeks. I have company coming in Monday so now I have no beds😡

Shernell Moseby

May 14, 2021

I had an amazing experience! Thank you for the awesome customer service. Great job!

Sheryar Manji

May 12, 2021

Worst furniture store ever scheduled to deliver my stuff on the 20th April and didn’t deliver it till the 12th of may and even on the 12th may they didn’t deliver the box spring. How am I suppose to sleep without a box spring? Worst service,worst customer experience.

Daniela Sustaita

May 09, 2021

I couldn't have a better service!! Joe did A wonderful job Showing me all the mattress they had based on what I was looking for!! 👌I got out from the store very satisfied with a berry good sale + mother's day 20 % off 🥰 🙂

Justin Novak

May 09, 2021

Antonio at the Ashley's in South Arlington tx was amazing thanks antonio

Michelle Wesley

May 08, 2021

Great customer service.! Thank you Mr.Bass!

Ashley Strong

May 05, 2021

Ron was very helpful in helping us find exactly what we wanted and answering all our questions.

Ky Nguyen

May 02, 2021

Great experience with Ashley furniture. We got a great deal on a beautiful sectional. Eric Toops did a great job on assisting us with everything we needed. Would highly recommend this place. Quality furniture with a good price point!! We have came back and bought 3 more pieces of furniture since our original purchase. Amazing service from Eric Toops every time!!!

Rocky Gcgm

Apr 29, 2021

Do not buy at Ashley Furniture stores. We ordered a dining set back in March, we were told it was going to be delivered by March 27. But no,, we called, they tell us is will be delivered April 27. When we get it we end up with only the table and 3 chairs. We are missing 1 chair and the bench that goes with it. The chair was damaged at the warehouse and the bench was all scratched. Now we have to wait till May 21st for those items to be delivered. We are a family of 5 with 3 chairs, that is not right. We have to be taking turns when we eat. We usually eat as a family all at the same time. When we try to call the sales agent, our call went through the first time, after that it seems that our calls got blocked. We called customer service for them to come get their 3 chairs and their table back and them give us a refund they say there are no returns accepted. Do not buy from Ashley Furniture stores. Stay away from them. Their service ducks.

KIKELOMO KONU

Apr 28, 2021

Ron and Olivia are wonderful and helpful😘😍

Tee Huling

Apr 25, 2021

We went in and Ron WILKINS is the absolute best . He showed all the possible options for an outdoor set ( that weren’t on the floor ) . He also is just so genuine & not pushy . Disclaimer : He was our Salesperson in 2017 for our Media furniture , we loved him then & in 2021 he’s still awesome . (& all we bought today was a desk & bookcase, but doesn’t matter the total he’s still thorough ) . **please be aware COVID has made shipping longer so be prepared for a potential wait . We are patient but, if you need it now check availability early on in the process )

Angelica Fultz

Apr 24, 2021

5yrs ago I purchased over $3000.00 in furniture along with protection plan. At the time they (sales rep) told me if I didn't use the protection plan it would be a reimbursem*nt but now I'm being told it would only be a store credit after I spent $300.00 or more ONLY. The policy has changed since then according to then yet I the consumer was never made aware of this.

Alejandra Montoya

Apr 24, 2021

(Translated by Google) Thank you for your attention and the quality of furniture(Original)Gracias por su atención y la calidad de muebles

Aaron Osuna

Apr 23, 2021

Staff was super nice and friendly! Ruba helped me she was great to work with!

Dominique Brown

Apr 22, 2021

Very Very Helpful & Super Sweet. I Found Exactly What I Wanted ! Good Quality Furniture With Great Prices !!! 😀 Definitely Going Back. Best Experience

Rhonda Taylor

Apr 19, 2021

We are very pleased with how easy shopping at Ashley Furniture has. The professionalism and attention to detail from our sales rep was so very refreshing, especially in this pandemic time. She's made our shopping experience so easy. We are looking forward to our furniture being delivered. So if you are in the market for new furniture, I would suggest Ashley HomeStore to meet your needs.

Louie Rodriguez

Apr 19, 2021

Had a great experience today at Ashley’s Furniture, great customer service!

Maribel Lara

Apr 17, 2021

Great customer service !

Shey Anderson

Apr 17, 2021

Excellent customer service by David Alexander & Victoria.

Steve T

Apr 15, 2021

My wife put a bedroom set in layaway here and continued to pay monthly for a couple of years and right when she was ready to pay it off they told her the bedroom set was discontinued.What was very aggravating is they continued to collect the layaway money even after they discontinued the bedroom set without telling my wife.On top of all this in January my wife asked for a full refund of $4812.24 dollars and it is now May and my wife still haven’t received all her money back.We escalated the refund to the better business bureau and they say they approved the refund on February 7 but mailed her return to a wrong address. Even though the paperwork has our correct address.My wife is still waiting for her full refund 5 months later. We have been in person several times to get her refund, contacted corporate several times still no refund they keep giving excuses and take their time to give her money back. It is now May and they have not refunded the full amount and still owe her over $3061.24 They gave her a partial refund in April.We never received any product were just trying to get all our layaway money back but so far we have not got all our money back and been trying since January. They sate contact us below and were sorry for the way this has been handled thus far.We have given all the information they asked for below more than once and they apologize making it look like they need the info again. It would be nice if they would refund our money.This has been one of the most frustrating experiences we have been through with any business.As of May 7, 2021 My wife still has not received a full refund. They keep telling us it’s in the mail. 5 months to wait for a full refund !We just found out on May 13 that they mailed the refund to the WRONG ADDRESS AGAIN! This company can’t do anything correctly, we’re beginning to think they are doing this intentionally!We have honest neighbors they brought the refund that Ashley’s sent to their address. This was the second time Ashley’s sent separate checks to another address that wasn’t ours. They admitted it to the BBB and the turn around and make the same error again!Me and my wife will never do business with Ashley’s again EVER!!!!!!!!!!!!!!’

Joshua Torres

Apr 14, 2021

The people were very friendly and helpful very knowledgeable about their furniture I’m very detail oriented highly recommend it.

Fernando Lira

Apr 14, 2021

(Translated by Google) I for my very good place the girl who helped us behaved very well is the third time I have met her and super friendly(Original)Yo para my muy buen lugar la chica que nos alludo se porto muy bien es la tercera vez ke doy con ella y super amable

Monica McCool

Apr 13, 2021

Great customer service in the showroom and customer pick-up was fast and easy.

JM Farms Texas

Apr 13, 2021

New location is very nice. Friendly staff not pushy but there when you need them

Y W

Apr 12, 2021

When I walked in the store I was immediately greeted by a salesman with a big smile. His name was Michael (Mikey). He asked how he could help me and I told him my dilemma. He told me quickly that he would be able to help me. He sat me at a location that made me feel like I had his undivided attention. I told him about my footboard and side rails problem and he was able to order them without any problems. He was not a pushy salesman like some I have come in contact with. He offered me time to look around. First impression means a lot to me as a consumer. I will definitely come back to Ashley. Thanks Michael!

Sexie50diva

Apr 10, 2021

I love this place my whole house 🏡is Ashley for the past 25 years I’ve been buying Ashley furniture and I love it they furniture never breaks down not on me

Amita Perez

Apr 09, 2021

Dilruba Begum did a horrible job ordering my bedset! It was supposed to come with 6 storage drawers and turns out she only ordered 4 of them. I am very upset because I was told I will have to pay extra if I want the other 2. I wish I could just return everything and get a FULL refund or at the very least get my 2 drawers for free since that is what I supposedly payed for. Horrible service after this I will NEVER shop here again. I DO NOT recommend you shop here EVER.

Mary Douglas

Apr 08, 2021

I enjoy shopping at the store very professional workers prompt very helpfull they do what u need them to do and I love Ashley furniture great employees

MrWCLewis12

Apr 06, 2021

Go see my man Ryan G at Ashley! He knows his stuff. He is polite. He is funny. He’s seen some great stuff in this world and knows his movies too. We had a BALL shopping today. Showed up looking around. Walked out with 3 mattresses for our kids.Ashley has a new store front in Arlington and it’s nice. Well worth your time.But check in with Ryan.We also were greeted by a very kind young lady named Amani at the front door. Met the manager too, although his name escapes me. They’re all great. Check them out.

Tisa Fortin

Apr 05, 2021

I had bought a couch 10 years ago that was wonderful from Ashley furniture and that I loved. Unfortunately it's clear their service and their quality has diminished. I bought a couch about 18 months ago. The frame has broken and every number that I call either is a recording or their sending you to a different number that no one ever answers. The customer service is horrible. The quality is clearly not in their furniture any longer. A couch frame that only has a single person living in the house should not break after less than 2 years.

Peach Clair

Apr 04, 2021

Thank God 🙏 Ashley with great customer service

Faaith Veasley

Mar 29, 2021

As always greeted immediately and helped thoroughly. Our associate was Mrs. Boka and she helped me find a mattress for my needs with out bias or judgment. We picked it up the same day. I will continue to deal with this location... I purchased a couch three years ago still in great condition same great experience.

Jennifer Trego

Mar 28, 2021

GREAT customer service!!!!! Eric at Ashley Homestore is the best! All questions answered and he followed up with us until our items arrived! Love the dependable quality from Ashley furniture. Caused us to go back and order more furniture from him and Ashley Furniture. Have been a loyal customer for over 10 years without a single trouble. Best store for furniture.....trust me, we we tried out many to see what is out there but always come back to the best!

Abigail Kelley

Mar 27, 2021

Michael was awesome! Super helpful throughout the whole experience! We were getting furniture for our new home and were thinking of buying a mattress elsewhere, but when we found out Michael could sell us a mattress the following week we just had to come back. Definitely recommending friends and family come here to buy their furniture.

Robbie Hamilton

Mar 27, 2021

I've been a customer of Ashley's Home Furniture for a Long Time. This last purchase experience was no different than my past experience. Ron Wilkins was my salesperson, and he was very personable! He took the time to help me with questions, and availability of my interested items. Although Ron had 4 customers in the store at the same time that I was there, he still managed to make me feel like a valued customer. I left the store feeling very confident about my purchase! Thanks Ron 🙂 - Arlington Cooper Location

jarrod

Mar 26, 2021

Don’t shop here if you ever want your furniture to be delivered.

Sescha Tucker

Mar 24, 2021

Ron Wilkins and Amanie Alston was super patient and very knowledgeable about products we were looking for‼️ The both provided excellent Customer Service and as I told them we will definitely be coming back to purchase again... I will most certainly recommend Ashley Homestore for quality furniture and Excellent Customer Service experience‼️

Eddie Bray

Mar 24, 2021

Salesman was very helpful. I found the perfect area rug.

Sylvester Larry

Mar 24, 2021

Great Store.

Brad Lewallen

Mar 23, 2021

I was searching for furniture for a new house. Joe at the Arlington Cooper Street location was amazing. He took the time to help make sure we got what we wanted as well as to answer all of our design questions. He is a huge asset to the team, and I recommend both Ashley Furniture and Joe very highly

ELSA CORTEZ

Mar 23, 2021

Sales person and manager where great an the credit process was so easy

Yolanda Haley

Mar 22, 2021

The customer service was amazing. The sales associate was knowledgeable and took extra time to answer all of our questions. We were pleased with the process and the livingroom furniture we purchased.

Tzilacatzin 1620

Mar 22, 2021

Excellent customer service had a great experience thank you very much

Sergio Vera

Mar 21, 2021

Didn't have the greatest experience with Ashley's at their new location. They had a great selection of furniture but lacked in customer service skills. The reps were friendly but came off too strong. I understand they have salesmens and pitching is their job but I didn't feel comfortable browsing. I felt pressured to buy and almost rushed while I looked at their inventory. Their sales tactics can approve and could allow customers to browse freely and with no commitment. That same day I went to Rooms to Go and had the complete opposite treatment. At this Ashley's I did find the piece of furniture I liked and for an okay price but after that awful experience I went online and found the same set for $150 less! with another company and purchased it. Will not come back to this store.

Tracy Conner

Mar 21, 2021

Awesome customer service. Ryan Gomillion was absolutely great. He was very patient and kept us laughing. We left there with a great visit and lots of smiles.. Kudos Ryan :)

William Legarrea

Mar 21, 2021

It has a really nice selection of sofas for my living room. The salesperson made it effortless to get me pre-approved for financing and left the store with a new living room. Simply good customer service.

Claudia Gonzalez

Mar 21, 2021

Latí Boka was the sweetest sales representative, she ensured our process was smooth and all good. Definitely will be back to see her soon !

Rosa

Mar 20, 2021

Thank you Eric for all your help again!!!Patrick & Rosa

Gilbert Garza

Mar 19, 2021

Great service, Great selection.No hassles and got exactly what I wanted.

Angela Guignard

Mar 17, 2021

I just had the best experience buying furniture! My salesperson Imani was awesome. Extremely professional and knowledgeable about the furniture. Thank y'all!

Albert Carrasco

Mar 16, 2021

Quick and easy Eric was so helpful!!!! Will be going back!!

Neisha Byrd

Mar 15, 2021

Good sale going on

Linda Diaz

Mar 15, 2021

Excellent customer service. Valerie did help me out in finding the right mattress. I totally recommend Ashley furniture for any future purchases.

Hello!

Mar 14, 2021

Big and new Ashley store. Sales people are very nice and welcoming.

Minerva Rodriguez

Mar 14, 2021

Love the client service

Laken Adams

Mar 12, 2021

Ashley furniture is my favorite!! Eric in the Arlington store is always friendly & helpful!!

Lori Remmert

Mar 12, 2021

Antonio was very attentive and made the process painless! Thank you!Lori R.

Trillery Acessories

Mar 07, 2021

Drove all the way here to find out that they moved down the street, only to find out that location isn’t even open yet when arriving. At least update your hours or have a sign at the store listing that you guys moved AND are ‘coming soon’.

Larry Washington

Mar 07, 2021

This is very disappointing to me management not supportive to customers needs

Yvette Richey

Mar 04, 2021

The service was excellent!

Jose Ochoa

Mar 02, 2021

They were very helpful in finding the best deal for us.

Lisa Lindsey

Mar 02, 2021

Our Sales professional Oliver was great! He took the time to answer our questions and made it affordable of us

Hector Cajbon

Mar 02, 2021

Exelente

Rosa Medellin

Mar 02, 2021

Very friendly and helpful.

Spendie K

Mar 01, 2021

Went to Ashley’s to look for living room furniture. Didn’t really see what I was looking for. My husband and I walked around and was approached by Lati, who was very helpful. Told her what I was looking for and she was very patient. She showed me a sectional, and we noticed the rug that the sectional was sitting on. I didn’t go there to buy a rug , but since she was helpful and exceptionally nice. We bought the rug just because. I will be back next month to make a purchase with Lati.

Nicole Wilcher

Feb 27, 2021

Rj is amazing!

Kenneth Green

Feb 25, 2021

Shopping was great and the prices were very good. The discounts were out of this world. A $600 recliner was reduced to $385. A wonderful day.

Miriam Acosta

Feb 25, 2021

Never will shop here again. The girls in the front don't answer phones, and they let you stand there at the desk for mins. It took a lady 5 months to get her furniture, I moved here in Nov. I should have listened to her because here I am 5 months later and still no furniture. O but I'm paying the bill for it. Yea you can't be late for that. And they roll their eyes at you. This thing won't let me post unless I put a star, but they are below a zero.

Angelia Clark

Feb 24, 2021

The staff at this location was friendly and attentive. Lovely, my sales rep was knowledgeable about the brands and selection and helped me find the right sectional for my space. I also loved the clearance section which had a full selection of accessories at very affordable prices! I will definitely shop with them again!

Rubi Orozco

Feb 24, 2021

We had a great experience. Went in and got exactly what we were looking for plus a good deal on a floor model.

Lashonda Stinson

Feb 23, 2021

Gayle was the best experience and so personable. We went there to look, but her personality sold us. Looking forward to our theatre room furniture.

Brenda McCarty

Feb 22, 2021

I walked into the store with no expectations the staff is so friendly and knowledgeable and patient not overbearing and the quality is amazing I found everything I needed and more

Wisdom

Feb 21, 2021

Great customer service

Larry Gatlin Jr

Feb 14, 2021

Michael was fast at greeting my wife and I helped us find exactly what we were looking for. Great Customer service!

Amy Taylor

Feb 13, 2021

Joe was professional and gave us the info we needed but we didn't feel pressured to buy anything. Very nice and stress free experience.

Kati Grimmer

Feb 13, 2021

Great service. Michael was so efficient and so knowledgeable.

Michelle Rhodes

Feb 13, 2021

Lati was a great help as she lined up the purchase of our new furniture to coincide with the close of our new home. Shopping at Ashley Home Store is always a great experience. The price is worth the quality of the product and service.

Patricia Bell

Feb 12, 2021

Lainey at the Ashley Homestore in Arlington helped me with my purchase. She did an excellent job! I will shop their store again and will definitely ask for her.

Pratistha Bhandari

Feb 11, 2021

I love going to Ashley furniture, they have variety of collections that fits all different styles. Most of my furnitures are from there . I never thought I would end of buying mattress from there. I went to so many mattress store when I was upgrading my master bedroom mattress. To my surprise I got the best deal in Ashley. I recommend every one to their mattes from Ashley. I visited the one in Arlington, worked with Larry and Lyney. They were very nice and professional.

Sandra Jones

Feb 11, 2021

Everything they have is on backorder or out 3-4 months. Who wants to wait that long for their purchase. Good prices and no interest with Ashley Credit Card.

Olga Rodriguez

Feb 11, 2021

Our sales person Eric was very patient and a great help to us. He answered all our questions and gave us space at the same time to make our decision. We will definitely be back for our next big furniture purchase.

Hadil Alnajjar

Feb 10, 2021

Gail was very helpful, very pleasant experience.She and her co-worker put in the work to move furniture around so we can see how the whole set looks.

Elizabeth Kelly

Feb 02, 2021

I had the best experience I’ve had buying furniture in years. My salesperson was so well informed on the product I was buying (a new mattress). She made me feel as though I was family. Thumbs up!!

Marcus Hawkins

Feb 02, 2021

Cool

Tracy Konys

Feb 02, 2021

Overpriced, old fashioned or tacky furniture. But the staff is really friendly.

Carl `McCoy

Feb 02, 2021

I had a pleasant experience lovely my sales rep who help me was very pleasant and nice greeted me when I first got there then came over to me after I found what I was looking for help me to go she ate a price and I have no furniture now.

Jerardo Gone

Feb 01, 2021

Went in just to look at things. After a short while later I got me a great deal on a mattress

Florine Jones

Jan 31, 2021

My sale man Ron was very nice and had very good knowledge about the bedroom furniture in which I purchase. Thanks I will see you next time.💞

Shelly Douglass

Jan 31, 2021

Great service. Great experience.

Latora Grant Scott,PhD,RN

Jan 30, 2021

Glenda was very helpful. Great shopping experience. Quality furniture, great price and excellent warranty.

Janice Odom

Jan 30, 2021

The representative who assisted me was very cordial and attentive. Her name was Valerie. I different my hat to for the customer service I received. I plan to return soon to make a purchase.

Pam Willis

Jan 28, 2021

Lainey was efficient and understood my time constraints. Was able to do a lot over the phone/app since I had been in the weekend before to finalize the quote. I've bought from Ashley for years and always a satisfied customer. By the way Ashley Furniture please give Lainey a raise!

Kathleen Dionne

Jan 28, 2021

Problems with customer service. Local store doesn’t answer their phone, had to take off from work, go there to correct an issue that I tried to have corrected twice before after physically going there to speak to the sales rep.

Michael Cabello

Jan 27, 2021

Just bought furniture for my kids yesterday and had such a great experience, everyone in there is nice and welcoming. Michael was so helpful and explained everything with detail. They have great prices and will definitely be coming back!☺️

Linda Sanchez

Jan 26, 2021

I purchased a reclining sofa and chair in April 2020 - along with a bedroom suite - bought the warranty - my sofa caught on fire in December 2020 - called immediately - was told it would be handled as an urgent matter - it has been over a month - I have called numerous times trying to speak with managers - never available - leave call back number - never receive call - I am told parts have been ordered - ( I would hope so) - but no way to see what the delay is - this doesn't make sense as I learned today that they order from Ashley's Direct - I have explained that part of the sofa is in a reclining position which makes it hard to navigate around - asked them to just replace the sofa as they cannot give me an eta on when it will be fixed - notwithstanding once the parts arrive - how long will it take to schedule service. I can definitely say I will not purchase furniture from Ashley's again - the last time they wouldn't honor their warranty.

Thomas martin

Jan 26, 2021

Quick and easy. Answered all my questions and was very friendly

Candice Walker

Jan 25, 2021

Don’t order if you want to wait a decade for your furniture. Ordered in Dec and was suppose to have it tomorrow 1/26 found out it was pushed back till feb 6th called back today and it’s been pushed back to feb 11th.. the dates change daily.. so frustrating.

Elizabeth

Jan 25, 2021

Valerie & Larissa were great they made the process easy & explained everything very well! Thank you so much will be purchasing more things in the future!

dsharp89

Jan 25, 2021

My wife and I really enjoyed the time we spent today at Ashley HomeStore. They have a great selection and prices to match. We we able to take advantage of special 0% financing which will save us tons of money. We love the leather sofa set we found. This is our first furniture purchase in over 15 years and we last got our last furniture set from Ashley's. We look at other stores first but always end up making our final purchase at Ashley's. Guess we should stop wasting our time looking around.

Gretchen Phineas

Jan 23, 2021

Not thrilled with this place. I purchased a set of dining room chairs and they tried to deliver them without notifying me of the delivery dates. When I changed my mind about the chairs I had to jump through hoops to cancel my order. And then it took weeks for them to refund my money and come to find out they never even put in a cancellation notice for a refund. I doubt I will shop here again.

cynthia servin

Jan 23, 2021

Made an order of 6k+ of furniture in September during their Labor Day sale and they said items were in back order and will arrive late October, which was fine. They kept pushing back the date and then finally set a date in early December to deliver SOME furniture and the day of delivery they cancel without notice! We had to call and ask where our furniture was as they said the distribution center had canceled our partial delivery. They rescheduled the delivery for Dec 24th and when it came close to deliver date they called and reschedule, this happened sooo many times. Keep in mind it was only partial delivery this whole time and the rest of our furniture wasn’t getting here till May! We ended up canceling the furniture because it seemed like we were never going to receive our furniture!!The salesperson that helped us named Ronald Lewis, sold us a mattress that was back ordered for TEN YEARS! We had no idea and wouldn’t have even known if we hadn’t went back a couple days later after placing the order to add a couple of more items that another salesperson told us the mattress was backordered. As well when we went back the second time we added this rug that was $500+ and the salesperson Valerie Benitez said we were going to get the one of the floor. I asked if they were going to clean it or if we could get a discount as it has been stepped on by other people and she said no, we were getting it as is. You’d expect for that price of a rug to receive a new one, not something that has been used!Ashley’s is THE WORST place to buy furniture from! I would never recommend someone to buy from them! I NEVER do reviews but Ashley’s has made my blood boil! And i wish I could rate them zero stars!! I hope someone reads this review so they don’t buy anything from them and can save themselves from getting headaches!Cancelled our order Jan 11th with Ashelys and the same day we went Havertys and we got our furniture the next day!

antonio bass

Jan 23, 2021

Ashley Arlington Is The Best Ask For Antonio

yvonne calderon

Jan 20, 2021

Nilda and Kip were great!!! Very friendly. Quality of merchandise was amazing

Kevin Sanders

Jan 18, 2021

Everyone was great! Got a beautiful rug!!!

legacy4487

Jan 17, 2021

I purchased a leather sofa from this store on December 23, 2020. It was scheduled for pick it up on Thursday, December 31, but it was raining. I called the sales representative and asked if I could pick it up the next day instead and he said that would be o.k. I asked if they were going to be open since it was a holiday and he stated that they should be because their store was open. I called the call center and they told me that that my order was available for pick up. I told them that I was on the way.When my husband arrived, the distribution center was closed. No one bothered to tell me that we could not pick up the sofa when I called. He went back the next day to pick it up. Once we got it home and opened it, I noticed two small cuts on the back, bottom of the sofa. This is a sight no one wants to see on a brand new purchase. Once again, I called the sales representative and even sent him pictures of the damages. He talked to his manager and informed me that I would have to return sofa within twenty four hours and get a replacement. As much trouble as we had getting it, there was no way we were going to return it. This would not only involve another trip to the store, but also enlisting yet another person to help my husband with removal, as the couch is quite heavy. I asked him if they just give me a discount and I never heard back from anyone.

Kevi And Kallie

Jan 16, 2021

Lovely was very helpful and kind. Thanks!

Connie Bingham

Jan 12, 2021

Nice layout. Not too crowded. Friendly staff. Came home and ordered products online for less and got them quickly.

Shelia Mosley

Jan 10, 2021

I had a good experience with Ashley Homestore.At first I called and got no answerI tried again and talk to Saleman"Antonio Bass" I couldn't believe I finally got a real saleman.Antonio was very nice & professional. I place my order and was very Happy.I went into the store met Mr. Bass.He is a super Saleman!😉Thanks, Mrs. Mosley P.S. PLEASE ADD ME TO YOUR1000 GIFT CARD DRAWING. Thanks again for your services. I can't wait to get my Recliner 😉.

Lynda Gaither

Jan 09, 2021

Glenda was great to work with. She was very patient when we could not make up our mind!

David Patton

Jan 08, 2021

They have a nice inventory and had what I think I want but I don't want to haggle. I may go back and buy the furniture and probably would have bought it then, but I wanted a price and they wanted to know what I will pay. If I ask their price, I want the price.

Ismael Domimguez

Jan 07, 2021

Lady who assisted us was very helpful and informative. We were greeted right when we walked and given space to look around choose the right bedroom set for us.

Genny Blackburn

Jan 06, 2021

Our salesman Ron was very helpful and knowledgeable. He helped us purchase exactly what we were looking for at a great price. Will definitely be back for any future home needs.

Laura Robles

Jan 03, 2021

Great customer service, definitely will come again.

Clinton Stephens

Jan 02, 2021

Ron W helped us with our purchase today. He was knowledgeable, friendly, and efficient. We will certainly be back to shop with him again

TheR3alKisha “MzBozzLadi” Johnson

Dec 30, 2020

Valerie is your woman....she will help you get what you need and some wants. The entire staff was great during my visit.

Eddie Burnett

Dec 29, 2020

It was quick and easy. In and out within 30 minutes with the payments I wanted. Thanks.

debiannh

Dec 29, 2020

I really like Ashley’s products & their service people are very nice but service is really slow! Getting them on the phone sometimes can be excruciatingly difficult. Im sure we’ll keep shopping there but its never a nice experience.

travis jones

Dec 27, 2020

Zero customer service after the sale. I purchased an entire new living room set at the beginning of September. The salesman told me my approximate delivery date was late October, with the exception of one piece arriving mid November. Here we are late December and I have had zero luck getting in touch with any person who can help at the Arlington location. I’ve left voicemails multiple times as well as stopping by in person on two other occasions. Not a single person follows up or do anything other than, “leave a message and have them call you back”.

Manisha Pandey

Dec 20, 2020

Amazing choices..Lovely was very nice n patience.

Amy Dahl

Dec 19, 2020

Loved looking a round. Wasn't to busy felt safe.

Perry Thorpe

Dec 19, 2020

Ordered 3k worth of furniture in store and paid in full. When they changed the delivery date by a lot, I cancelled and they said my refund would be back into my acct. within 5 to 7 days. Day 8 I called and they informed me that it would be 30 days for my refund and that I was misinformed. Terrible place to buy anything. Never go there again.

Cara Lewis

Dec 18, 2020

I bought furniture last year and I also bought a warranty. Now I have a rip in both of my couches that I was told was covered under the warranty. I have contacted them multiple times since October and they have have yet to give me an answer here in December . I have sent multiple emails without reply. I love the furniture but think twice before you buy the warranty. I will never buy here again based on the way I have been ignored. Very disappointed!

Renee Ibarra

Dec 14, 2020

Customer service was great although there was limited product availability on items

Pete Silva

Dec 13, 2020

It was fast and easy. Very affordable. The Salesperson didn't try to sell me anything I didn't want. And I loved that about him. Told him what I was looking for and he made the process possible. Thanks, I would recommend this store to my family and friends.

Leonard Wilson

Dec 13, 2020

RJ Lewis took really good care of us. He let us look around on our own but was right there when we had questions. We bought a really nice living room set from him in Ashley Arlington store.He was able to get us the best price possible.We just moved to Texas a few months ago from Nevada. We had Ashley furniture stores in Nevada so we are very familiar how good the quality of furniture you get and how great Ashley are if you ever have a problem with anything you buyWe recommend Ashley to anyone looking for good quality furniture at a great price

Adrienne Kicza

Dec 12, 2020

Huge store, big selection at all price points and friendly staff.

Earl

Dec 12, 2020

Big store, low pressure salesman, was nice

Sharontatum2013 3012

Dec 10, 2020

We was greeted when we walked in the door I sales rep answer all of my questions and he gave me the best deal he said he possibly could I. Am very satisfied customer

Forrest McCalley

Dec 10, 2020

Good selection, poor sales, they don't knew much about whats going on or what they have available even if it says it comes in a size, doesn't always mean its available. And Shipping is EXTREMELY long

Josie Armijo

Dec 10, 2020

I had a wonderful buying experience. Lati knew her inventory well. Something I truly admire and appreciate in a sales person.

Michael Lauridsen

Dec 09, 2020

Great staff. Stayed after hours to complete our purchase. Would shop here again.Finally picked up my items I ordered (October) on Saturday 12-5. Unboxing and found one of the items broken right out of the box. Trying to find a solution and Keep getting put on hold forever....update to follow

Kenisha Sheffield

Dec 08, 2020

Ashley's is NOTHING but RAC Rent A Center. They are quick to take your money and offer out false promises, but when they don't deliver and you really your money back nobody is able to call you back find your money in the daytime with a flashlight 🔦 for some reason. Then you have to take it up with the bank in order to maybe get some act right.

Justin C

Dec 07, 2020

I bought 2 identical couches from Ashley and the cushions were coming apart at the seams within 6 months. They sent new cushions and again they were coming apart within 6 months. Now since it is out of warranty, they won't do anything about it. What couch cushion falls apart from normal wear and tear within 6 months? The answer is cheap quality products. Ashley has went downhill and I highly recommend you buy your furniture somewhere else.UPDATE: Ashley contacted me after I left the review and did offer an exchange for the full price I paid for these couches. We ended up getting some that we hope are better quality and an extended warranty. To be continued...

Trina Macklin

Dec 05, 2020

I’m so in love with my furniture choices. RJ the sales rep took great care of me. He made sure my furniture arrived the day of my husband surprised pool party. He’s an angel snd he follows up with you to make sure everything is good❤️

Rebecca Fincher

Dec 01, 2020

We purchased a mattress and bed frame from Ashley home store. After having the bed for a year and a few months our bed frame broke all the way down on one whole side. This made our bed un level on one whole side. I called because I felt we spent way to much money on a bed frame to not make it two years after setting on hold for 15 minutes I got hung up or disconnected on. I finally just did the message and because we thought that the furniture was better quality and the associate told us that we were get good quality that we did not get the extend warranty they told us the manufacture warranty ends after a year. So it would cost 130.00 for labor and tools. I really don’t think it’s worth that! I would say don’t buy if you want long lasting furniture!!!!

Michael Harllee

Dec 01, 2020

Nice selection of furniture

jimmyadoni

Dec 01, 2020

Worst customer service provided by the STORE MANAGER! Refuse to help with an order pickup and walked away from me and my wife while we were trying to talk!! Store manager is all friendly when he thinks you want to make an order but the second he realizes you are trying to cancel an order he no longer wants to help!! Do not recommend

Kendra Brown

Dec 01, 2020

I wish I could leave 0 stars. If you want to do business with dishonest people go ahead. Wish I would’ve took my money elsewhere. They’re so eager to sell something they will lie to your face. I was told my furniture will arrive December 11th maybe sooner. Called today because I did not even receive a confirmation email and I was told I will not be receiving my furniture until March. All the representative could tell me was not to throw away my old furniture. What a joke!

Taz Williams

Dec 01, 2020

Maribeth and Brandon were great. This was the best customer service we received during our many trips to Ashley Furniture. They both gave 5 star service as they were very patient while helping us find the exact chairs!!

Claudia Mendoza

Nov 30, 2020

Friendly staff didn't have to hunt down a sales associate to assist us. VeryPleased with my purchase today.

Jessica Pleitez

Nov 28, 2020

Reps took the time to talk and work with us. We just went through the purchase process, once we receive all of our furniture, I will update my rating.Update: I did forget to update my review. We received our furniture about a year ago and we are very happy with product and the deliver/assembly.

Keith Walker

Nov 28, 2020

After ordering furniture in May 2020 that we never fully received and returning the partial order in Oct, I’m here stilling trying to have them return my money. Never again, stay away!

Tiffany Hughes

Nov 28, 2020

Fast friendly service on black friday!

Tina Rowland

Nov 27, 2020

I was looking for a reclining chair for my dad, he is battling cancer and sometimes he can't get out of his current chair and I knew it was time to retire the 12 year old he's been sitting in. We we needed upgrades too. Leather, USB port and separate motors so he could sit up and just elevate his legs. Found one online for a great price but I live in Houston and he lives in Arlington. My mom went to Arlington store to check it out make sure its what he wanted and they helped me purchase the chair and make sure its delivered to Arlington store so I don't have to ship it from here. Thank you for your great service Eric.

Nicole Welling

Nov 27, 2020

Ordered from Ashley Furniture store and was given a delivery date of 11/13. I made sure to be home all day that day. Never heard from them....I call them the evening of 11/13 and I am told the table is now back ordered (even though it was in stock when I placed my order) and I would be given a new delivery date. This was frustrating because I never received ANY notice that it was not coming. We already sold our other table. I was then told it would come on 11/23. Then it was pushed to 11/27. So we had no table for Thanksgiving. When it finally did come out was damaged!!! And one of the men that came in my house was not wearing a mask. I have been so careful and the fact it was the day after a major holiday where he may have been around a lot of people made me very uncomfortable. I had to Lysol everything. Everything about my experience has been truly terrible. I will not ever buy again from Ashley and will go out of my way to discourage others as well based on my experience.

Tyree Brown

Nov 26, 2020

We went in looking for a sectional the customer service was A1 we walked out with a great deal want to thank the entire staff for being so knowledgeable about there products i would definitely recommend buying from this company

Alma Moreno

Nov 25, 2020

Great quality and really good customer service also best prices 😊

Tracy Beckett

Nov 24, 2020

I took my granddaughter to look for a bed and we had been to three other stores before we went to Ashley and she found what she wanted and the salesman did not pressure us into the sale

Kenneth B

Nov 24, 2020

Fantastic

Ella Phillips

Nov 23, 2020

Very professional and friendly. Enjoyed my visit and purchase.

Renu Mathew

Nov 21, 2020

Bad customer service ever... no one answer phone calls... Making a pregnant lady wait for 2 months for a Mattress.. why they should lie about availability of furniture.. We should have gone for another store..

Paul Medlin

Nov 20, 2020

The sales rep, Oliver Gallegos, came to me very shortly after I entered the store and asked what, specifically I came for. After I told him he led me to several groups of chairs until I found one that caught my attention. He told me about the features of the chair and I settled on an alternate that was very near my first sighting. Oliver was very polite and answered all of my questions. I felt very comfortable with both the service I received and the products your store offered to meet my needs. It was a very agreeable experience that led to my purchase and date for delivery. Honestly, it had been several years since I had been in your store, but I found it to be very satisfying. I will be back when I have a need to be met.

Magnolia Cordova

Nov 20, 2020

(Translated by Google) My first time in Ashley they have very good prices I loved the store. Thanks Marcos for your help.(Original)Mi primera vez en ashley tienen muy buenos precios me encanto la tienda. Gracias marcos por tu ayuda.

David Powers

Nov 15, 2020

I had such a wonderful experience at Ashely Home Furniture in Arrlington TX... My wife and I went to look at getting a new couch and recliner that matched the recliner we had just baught 8 months before.. The sales man Micheal took such good care of my wife and I with matching the exact set that we were looking for.. Not only was he knowledgeable and friendly we felt like we were in a atmosphere surrounded by family and friends... The discounts and savings that Micheal gave us, along with, the fast approval process, exceeded our expectations... The Powers Family will 100% be Ashley Home Buyers from now on for all of our furnishing needs...The quality and customer service is Top Notch and I highly Recommend Ashely Home Furniture....

Rosa S.

Nov 14, 2020

(Translated by Google) At first I gave a good review because when I went to get my furniture they were friendly butand After more than 3 months waiting for my furniture they do not deliver it to me, I am so frustrated because I can not even communicate with them, they have changed the delivery date more than 4 times and they are not even good at talking and saying that it did not arrive by the agreed date. Very bad experience, I would not recommend it nor will I continue looking for more furniture there and if you plan to go find furniture there, keep in mind that the delivery will take much longer than agreed. I honestly do not recommend it.(Original)Al principio di una buena reseña pues cuando fui a buscar mis muebles se portaron amables peroy Después de más de 3 meses esperando mis muebles no me los entregan, estoy tan frustrada porque ni siquiera me puedo comunicar con ellos, me han cambiado la fecha de entrega más de 4 ocasiones y ni siquiera son buenos para hablar y decir que no llegara para la fecha acordada. Muy mala experiencia uno la recomendaría ni seguiré buscando más muebles ahi y si ustedes piensan ir a buscar muebles ahí tengan en cuenta que la entrega tardará muchísimo más de lo acordado. Sinceramente no la recomiendo.

chris anderson

Nov 10, 2020

I will never go back to Ashley's for furniture because of the salespeople. The salespeople lied just to make a sale. I went at the beginning of September and the salesman pulled up the computer to say that I can get everything by the 21st of September. Nothing showed up on that date so I called just so they could tell me that the computer was showing the 30th of September. They informed me that my stuff was all locked in for that date to be delivered. I just canceled my order last week because 2 months later I still don't have my furniture. Went to Nebraska and I had all my furniture delivered in 2 days.

Duncan Addy

Nov 09, 2020

Sold me a recliner that didn't even last one year. Came out to fix it and was so poorly put back together. The screws they used snapped in half. It broke 3 months after they fixed it and are now telling me that I have to pay to get it fixed again. Doesn't seem right to me.

Mark Richardson

Nov 08, 2020

Great selections and helpful staff

Darnell Edmondson

Nov 01, 2020

Did not have what we went there to purchase. Advertising that item was there.

joe lujan

Oct 31, 2020

Had an awesome experience with Rob Ortega assisting. Our purchase was what we wanted versus what the salesman recommends. He was not pushy at all and gave us a great price on everything. Thank Rob for an awesome experience. Rebekah and Joe

Shereka Knight

Oct 29, 2020

Poor customer service. I left the store without the item i went for. I guess because i was not spending alot of money i was not an important asset to them.

BRENDA GAMEZ

Oct 26, 2020

Great customer service! Always love the experience here :)

Mary Diggs

Oct 26, 2020

Just purchased a new bedroom set for my pre-teen son. Joe was a great salesperson. He was helpful but not overbearing, which was exactly what we needed. It was a very smooth transaction. We were in and out in less than an hour.

Kourey witha Kay

Oct 24, 2020

My sales Rep Marybeth was awesome. She help hand pick and was knowledgeable and quick with selections. Thank you Marybeth for all your help.

Ruba Abdel-Rahim

Oct 24, 2020

I had the worst experience with this furniture store. Mt furniture was supposed to be delivered in July and every few days they are calling me and telling me the delivery will be delayed and then they are saying I owe a balance!!! How was it even ordered if I owe a balance! Customer service is just hanging up in my face and nobody is telling the truth or trying to get my furniture delivered to me. This is ridiculous. Never purchase furniture from them you will regret it.

Courtney Jacobs

Oct 24, 2020

We went in to buy a queen mattress only. Eric and Brittney ended up working a great deal for us and we ended up getting a great deal on a box spring as well. They were both super helpful and really quick!

keith bowman

Oct 24, 2020

Great buying experience our sales preson Daniel was a super preson Thanks

Ms Ward

Oct 23, 2020

I went into the Ashley Homestore in Arlington in search of a daybed. When I walked into the store, none of the associates at the front of the store greeted me. As I walked around aimlessly, I was greeted by a pleasant young lady named Maribeth Sims. She was able to help me order what I needed in a timely manner and with a smooth transaction. Thank you Maribeth for understanding what true customer service is!

Sarai Lazo

Oct 22, 2020

(Translated by Google) Super happy the person who attended us is very friendly and his name is Eric Toops.(Original)Super contenta la persona que nos atendió es muy amable y se llama Eric Toops.

Psycho Sniper19

Oct 22, 2020

Went in for a job interview and the store manager was just this side of rude and degrading because apparently my past experience wasn't good enough for "his" store

Ameri Barajas

Oct 22, 2020

(Translated by Google) Furniture lasts a long time.(Original)Los muebles duran mucho.

Willie Sandoval

Oct 21, 2020

Terrible Rude Delivery people, who scratched my table, my 4 chairs/stools were loose, and the table makes noises and bends when you lightly lean on it. I’m very compassionate/understanding but this is too much.First delivery, one of the guys was really mad and rude and threw my furniture around, which scratched it.Second delivery, the guy was with inexperienced kids, who bumped into my stair rails and loosened them, said he had to leave my online order outside but he was being nice by bringing them into the house entrance, they arrived very anxious and in a hurry at 838AM instead of 9AM-12PM as they stated, BUT THE WORST was that he didn’t have a pen for me to use to sign the paper, expecting me to have one, and said something about he is just a delivery person or something like that, which my response was for him to take everything back. With no hesitation or response, he took the items back.I’d rather spend my $10,000+ somewhere else. Don’t support these type of businesses that have no concern for their customers’ happiness. Their stuff is overpriced anyways.

Monika Teague

Oct 21, 2020

THIS STORE IS THE WORST!!! I should have took the sign of going in on a Friday night not being greeted and having to seek out help as a sign.I came in to replace mattresses lost in a fire and specifically requested what I purchased before (a year ago) from Ashley's. The sales agent LOVELY looked up my info, informed me one set was discontinued and not carried at Ashley's, then showed me something else while during the entire interaction she failed to answer my questions directly multiple times about price. UNACCEPTABLE. Decisions were made and I landed on a purchase only to find out later that the "discontinued" item I initially asked for WAS in fact AVAILABLE and now LOVELY had actually UPSOLD me on another mattress set.Trying to address the matter via phone was impossible. You CANNOT call the store directly despite the phone number provided on correspondence and business cards and calling general customer service to only promise they will escalate the matter to a higher up in the local store to address within 48 hours is a TOTAL JOKE. I had to go back up to the store, request an adjustment to my order resulting in a credit back to my card that was "supposed" to take 7-10 business days. DID NOT HAPPEN. I had to make another trip up to the store as making phone calls resulted in nothing and I did not have time to waste; it wasn't until then someone told me the credit was never processed.Took nearly 2 months to get the mattresses with delivery dates changing 4 different times AND zero communication being initiated by Ashley's of the changes. EACH time I had to contact Ashley's to figure out what the hell was going on?!The other set of mattresses I needed I opted to go to Mattress Firm around the corner who had a great deal offered, better quality, and could deliver in just a couple of days for no additional charge. GO TO MATTRESS FIRM INSTEAD!!!I will never shop at THIS store or Ashley's period. I work in customer service for a financial services firm and majority of my interactions with associates who work for Ashley's could use some training as it pertains to EQ skills and embodying a high EQ.Please do not go to sales agent Lovely where the interaction will be anything BUT lovely, more less disastrous, horrific, atrocious. THE ONLY SALES AGENT THAT IS TOP NOTCH AT THIS LOCATION IS MR. ANTONIO BASS.

Magan Springfield

Oct 19, 2020

Antonio Bass with Ashley Furniture in Arlington was beyond helpful and made the entire experience wonderful.

Leonel Gomez

Oct 19, 2020

Good customer service they are really friendly.

Aj Johnson

Oct 17, 2020

Glenda was extremely helpful in our selection process.

T Peryam

Oct 16, 2020

Very helpful staff. Was in and out quickly thanks to Rob.

Kyla Hill

Oct 15, 2020

Went to get a new sofa on September 12, 2020, and we were greeted promptly. We paid and decided on pickup. We were told it would be 4 weeks. It is now October 15 and I just hung up with Ashleys customer service. I was told the salesman never put in a phone number for us and we won't be able to pick up until November 13.I get that wait times are longer right now, but don't lie to people. As a customer, I should be able to decide whether the longer wait time works for me or go somewhere else.The woman with customer service was very apologetic, and polite. So, at least there's that...

Tammylmt420 Gideon

Oct 15, 2020

I bought a recliner for my husband for his birthday/Father's day gift. They said that it would be delivered by his birthday. (2 weeks). July comes, I call and they apologized and said it would be the end of July b4 I would get it. Then, I get an email saying that it was back ordered and would have to wait until August. September I went up to the store for a refund. It is now close to November and I am STILL WAITING for my check. Do NOT give them money until you get your product.

Steve Lomas Sanchez

Oct 15, 2020

Best customer service, second time buying!!!

denise joyner

Oct 15, 2020

Always, like visiting Ashley stores even if I don't purchase anything. GREAT selection and well stocked for your needs.

Karime Graves

Oct 14, 2020

The staff was very helpful, and the new furniture looks great.

Teddy&Nayeli Rodriguez

Oct 13, 2020

Very helpful in keeping your budget

Jade Walker

Oct 13, 2020

My husband, Keith, and I have had a series of unfortunate interactions and disappointments with getting furniture we ordered back in May on Memorial weekend. We waited 3 months to get our delivery of furniture. We ordered 3 Darcy sofas in Mocha, one being a sleeper sofa for the center of our living room, and one ottoman. Upon delivery, the sleeper was a totally different color. We were told it was a simple encoding error with the numbers being transposed by the salesperson. The delivery team came back later the same day and picked up the odd colored sleeper. We were upset at having missing furniture, but we were promised an expedited delivery of the correct product.The issue then was not only more time without the furniture we purchased, but now we are being told that we’d need to wait until October 5th for the sleeper to arrive. So from May 23rd to August 22nd to October 5th – being made promises to make things right!! When we went to the store in August, Johnny, Store Manager, assured us that we would get our sleeper to complete our set, and if Ashley couldn’t fulfill the order, then we could get another set.We contacted Ashley on Wednesday, October 7th to inquire about our missing sleeper, only to be told that it was discontinued!!! There would be No sleeper coming! Since May!? Since August!? It’s October!!!We went to the Ashley store in Arlington on Thursday, the 8th, around 3:00 PM, and there was a sign on front door, saying the store was closed for cleaning. We returned on Friday afternoon, the 9th, and spoke with Johnny, Store Manager, and Lovely, our salesperson. With no hopes of our sleeper, we decide we can swap it for a large sectional to fill the space where the three sofas were to go. We were told that none of the larger sectionals had sleeper, nor were there any sleepers we liked available until the first of the year 2021!!!!OMG!!!! I cannot believe we had faith in this situation being resolved timely or professionally. We told Johnny he needed to honor his word, and he got upset and loud. We apparently were the third of three customers all in awaiting furniture, and he had lost his patience. He was so rude to the point where his Assistant Manager (not sure of name. Bald guy with blue eyes) and Lovely asked him to go to the back, and they would handle it.We no longer want an incomplete set, and we have waited far too long at this point for a solid and fair resolution. We want to get our Mocha Darcy sleeper ASAP, or return the two sofas and ottoman to you. It looks totally crazy to have a big space just empty in the middle of our living room.I am sad because we have been furnishing our homes with Ashley since 2003. The Darcy was our previous set, and we simply wanted new items. Can you please make this right? We cannot wait until January for furnish we ordered in May 2020.Please contact Keith or me.Thank you!!

Joseph White

Oct 12, 2020

10 October 2020. My wife and I were greeted by your salesperson named Joe. He was very friendly and asked us what we were shopping for that day. We were shopping for a new bedroom set for our son so he walked us back to the area of the store that contained the full size bed options. He said he was very conscious of our privacy (which was nice) and would check on us from time to time if we needed anything. He was very helpful when looking up a previous purchase we made years before so that we could add a night stand to that set. We also ordered another bedroom set as well as a few saddle stool chairs for our bar area. This was probably the smoothest trip to any store we've made in years. We look forward to our next trip for some new dining room furniture in the future as well!Joe & Missy W.

freddie Velasquez

Oct 12, 2020

Great service and decent deals.The worker Jesus was nice did his job well and was very helpful and of course very satisfied with the product 👍

Brenda Montanez

Oct 11, 2020

Experience was great. Found what we were looking for !

M G

Oct 10, 2020

Jesus was very helpful and friendly. We recommend him to all that go to the Cooper & I-20 location.

B.K Porter

Oct 09, 2020

I ordered a sectional from Ashley's in July. It was scheduled to be delivered the second week of September. September came and Ashleys called me to set up a delivery time and confirmation. I was excited to finally be receiving the sectional but it was never delivered that day. No one from ashleys called or told me anything regarding what happened. I ended up calling them to find out that my sectional was delayed until 4 to 7 weeks. I was very disappointed that no one notified me and that I hadn't received my furniture. However I do understand that due to Covid things are different so I was not to upset.I then phsically went to Ashley's a few weeks later to cancel my order because I felt as if I was not going to receive my furniture. When I made to the location, I spoke with an employee who pulled my information up and advised that my section would be ready by Oct 8th and that I would get a call 1 to 2 days prior to set up delivery and that the ottoman that comes with the sectional will arrive in November. I figured I'm not as worried about the ottoman as long as I receive the sectional since Oct 8 was about a week and a half away so I can wait. Well October 8th came and I did not receive a call. I then contacted Ashley's and was informed that those dates are just estimated times and that the sectional would be there soon. I was then told everything would arrive in November. At this point I'm very disappointed and frustrated and just want to cancel everything!

Alyce Monroe

Oct 09, 2020

The only thing I can give stars too is our salesman which is why we attempted to purchase a recliner here. After being given the run around in person and on the phone we requested out money back. DO NOT purchase furniture from this store. We have been waiting 6 weeks AFTER giving our money to the store to find out when the chair might be coming. WORST CUSTOMER SERVICE EVER. Back to square one with shopping

Terry Wilkerson

Oct 07, 2020

Staff was very helpful and worked out the details of the purchase. I am looking forward to having my new bed delivered soon. Thank you Ashley's

Lori Ballard

Oct 05, 2020

I am always treated like a V.I.P. The young lady the helped us was amazing. Great personality. I love ASHLEY Furniture. Almost every piece of my furniture is ASHLEY. I know when I see the ASHLEY name I know it's quality at a reasonable price.

Patricia Williams

Oct 04, 2020

I enjoyed the complete process. I was able to get everything I wanted—-Thank You OLIVER, Great Salesman!

J L

Oct 04, 2020

Ashleys has always been my furniture store. They always deliver and assemble my furniture free of charge. Their furniture is also durable and never has broken or became unstable. I will continue to buy furniture from them.

Paigton Wilson

Oct 03, 2020

Great Experience! Came in for a mattress and literally received just that. The mattress and sleep expert came in and sold me an amazing mattress.

Ricky H

Sep 29, 2020

Second to none on horrible customer service.

Nina Quock

Sep 28, 2020

Our experience at Ashley Furniture was quick and easy. Rob, at the Arlington location, helped us in the showroom. He helped us with the measurements and options. Worked out the details and was out of there all within an hour. We found what we needed and for a great price! Thanks for the help, Rob!

Michael B

Sep 25, 2020

Friendly staff and eager to make things fit right for their customers. I worked between two different stores and they pulled together as a team to get our needs met. Thank you.

juan flores

Sep 25, 2020

Great experience, sales man was very kind and helpful, will definitely go back.👍👍👍

Cheryl Baldwin

Sep 24, 2020

Had some great sale prices

Monica Hindman

Sep 22, 2020

Really enjoyed my experience at this location. Rob and Eric were fantastic! They are well educated on the products available. One thing that sets the store apart from other furniture stores is that you are not hounded by different sales associates when you walk through the store and look at the different products. Store is laid out well and it is a nice atmosphere.

Sunny Austin

Sep 20, 2020

I Found the perfect TV Consol at the store today and it was even on clearance! When I checked out J. Our saleswoma, told Me that it has been further discounted! Sweet surprises like that don’t happen often! Love the item I purchased and have received many complements since placing in my home. The only reason I didn’t give 5 stars was they didn’t have anyone on site to help us carry it out to the truck. If I hadn’t have had 2 strong friends that could help, I couldn’t have done it on my own.

Jennnifer Duncan

Sep 19, 2020

9/18 single moms or moms that go there solo, watch out for disrespect & judgement looks from the store associates.Like many places, you are approached when you walk in. I told the gentleman, that wasn’t welcoming, that we’re heading to the restroom and then the kids section.We went our way, no one came to us. Stayed at the kids section for a while, no one came to us.My advice to Ashley managers, retrain workers to show everyone as equals.My daughter’s first bedroom set will not be from Ashely’s furniture.

RS W

Sep 19, 2020

We were greeted by Maribeth and she let us look around and was available once we made a decision. She was friendly and professional. A pleasure to do business with.

Debra Henry

Sep 16, 2020

They where very helpful in helping me out looking for a dining room table

Amy Gonzalez

Sep 15, 2020

Shorter version: inconsistent and misleading answers to questions, delivery date pushed out twice as long as we agreed to, no way to contact the store directly when issues arose, 10% cancel fee even when requested because of their poor service and within a few days of ordering (before they even started building the furniture). They had no issue taking our money upfront even though they won't deliver the product for over 12 weeks. Still waiting for them to contact us even once after several calls and returning to the store to speak with them in person.Longer version: Visited store and found furniture we liked. Spoke with sales associate and store manager who told us final price and next available delivery date (5-6 weeks out from that day) which we agreed to. Manager tells us we can select exact delivery date with sales associate when we go back to office area and pay. We pay, then she tells us we can't choose delivery date right away, but someone will contact us within 72 hours to schedule it. We hear nothing for 5 days, so I called the "store" number (found on Google and listed on our receipt) but it's a call center and they tell us there's no way to call the store directly or reach the manager we met with. They can only tell us that our furniture will not be ready until 12 weeks later, and that we're unable to schedule delivery until after it has arrived at their local warehouse. So we're likely looking at 4 months after the date we paid for it by the time we actually receive it. I call back again (on the off chance that another call center staff member may be more helpful or able to connect us to the store) and are told an even later date this time. Both call center staff told me they'd put in a request to have the store call me back, and that I should hear something within 24 hours. Never heard anything back. I finally drove to the store (45 min away) so I could try to get a straight answer and see about canceling if they couldn't deliver sooner. Spoke with manager and he told me they actually needed two more weeks before they could determine more accurate delivery date, and made excuses for why he and the sales associate told us differently on the date of purchase. I mentioned canceling and he said it would be a 10% fee since the order had been placed (even though he'd already told me nothing had been started with our furniture). Not wanting to lose hundreds of dollars, we decided to wait and see what happens and hope things improve. If not, we can still cancel anytime prior to delivery for that same fee. At this point we're still waiting to see what happens.The only reason they get 2 stars is because the furniture does appear to be good quality and solid. We'll know for sure if it ever gets delivered.

David Sheppard

Sep 14, 2020

We had a great experience today shopping for a new living room set. Our sales associate today was Michael K. from the Arlington Texas store. He was extremely knowledgeable, polite, very patient, gave us private time to compare many different sets. When we had decided on the set we wanted he gave us a great price. I highly recommend Ashley Home Store and Michael for all your furniture needs.

Nina Alvarez

Sep 12, 2020

Be sure you ask on dates for delivery! Ordered August 4 so I just decided to call and ask my stuff won't be coming in till MID NOVEMBER! covid was the excuse hopefully Thanksgiving wont be an issue 🙄

Aileen Herrera

Sep 11, 2020

Was served with great customer service here! Employee was very well knowledgeable, friendly, and honest. They had great modern furniture selections. Left with a bedroom set I am very much excited for.

Michell Aguirre

Sep 11, 2020

They lie to you at the store you so you can purchase. Gave a false date of delivery. Going to be 4 months later and I'm still waiting on my sectional couch. Also I bought it as a whole couch...I have had to call multiple times ( 59 minutes wait time & 30 minute wait time) to check on the couch only for them to to give me available dates of pieces of my couch in the future dates smh Like, notify me when the whole couch is ready for delivery not when is "a available " to me.Soon ridiculous!

craig sumner

Sep 09, 2020

When we bought a couch they said it would be 4-6 weeks. Then it kept getting delayed. Now it’s been 4-6 months! So today they told us they were delivering it. But when they showed up they were missing half of the couch. And these crooked people still charged me a $160 delivery fee. This is the first and last time I’ll ever buy from them. Take my advice and buy furniture from literally any where else.

Dennis Kirkland

Sep 09, 2020

My couch is not even a year old and is falling apart. The so called 5 star service warranty isn't worth the paper it's written on. I've called once a week for over 2 months now and alway get the same answer "We will have someone call you back" but they never do. They wouldn't even let me talk to a manager. I will never shop here again.

Shelby Kiggins

Sep 09, 2020

Great customer service and simple approval process.

Amanda Powell

Sep 08, 2020

Well the good thing was the service from Michael Kelly but we got a chair back on aug 22 and we paid half with store credit and then we paid for the rest of it now we get a phone call when it is supposed to be delivered tomorrow on the September 9th saying that we have a balance on it when it is paid in full and now we cant get it at all

Rachelle “The Insurance Lady” Singleton

Sep 08, 2020

I went to Ashleys over a week ago to purchase a bedroom. Carroll offered to assist but left me suddenly to go assist a couple. Upon return he asked if he could tell me which suite could be delivered faster 'it doesn't matter what it looks like, right?' Auh NO...it does matter! I ended our discussion but he asked for my name and number to contact me the next day with shipping information on what I want. Not surprisingly he did not contact me. I returned a week later and approached Russell, also informing of my desire to purchase a bed...no persuasion necessary. I told him what I wanted and Russell immediately opened his laptop, ran the numbers and gave estimated shipping. This was so much better and easier to resolve. I left with my order complete, had to reopen my account and opted out of coverage to stay within my budget, but Russell helped me get exactly what I entered the store for. Thank you Russell!!

Hopeful397

Sep 08, 2020

Valerie made the shopping process quick and easy.Due to her positive and energetic attitude I can’t until my next purchase.

Desmond b

Sep 08, 2020

Mike and his branch manager were extremely nice. Their expertise got me in and out with a beautiful dinning room table that looks SO good with my house. The best part was the price.

Ahtziri Pereyra

Sep 08, 2020

Great service!

elisa esparza

Sep 07, 2020

Huge variety!!! Staff is very helpful and always welcoming to help. Russell helped us today and he very knowledgeable!!!Thanks Ashley!!!

Ricardo Lara

Sep 07, 2020

Good price and great customer service thanks Rob.

Felicha Stanley

Sep 05, 2020

Great customer service. I purchased 4 chairs from.Ashley.

Devonya Williams

Sep 03, 2020

I had been trying for several days to reach assistance by phone to Ashley:s Home Store in Arlington, Texas. Each time the calls went right into voice mail. So, on August 31, 2020, that Monday I decide to make a trip to the Ashley Store. So, when I walked in no one asked me for assistance. I started to look around for the items I was interested to buy. I did not see the coffee table I wanted to purchase. I went to the customer service desk and got assistance immediately. A lady by the name of Nelda Berger came to assist me. She was very helpful and professional. She helped me with selecting a coffee table and end table. She gave me a good discount alone with shipping and for assembling the tables. I informed Nelda of an online order I had been waiting on for almost two months. She checked on the order and confirmed the shipment date for September 2, 2020. She stated some orders online had been backup for a while. I did received my order on September 2. I loved Ashley"s furniture and I have purchased furniture by Ashley"s since 2004. Recently, I purchase a bed last year, 1 bed this year & sofa & lovesofa 3 years ago. I am very happy with my items and plan to buy again soon. Thank you Ashley"s Home Store. Ypurs truly Devonya Williams.

Keara O

Sep 02, 2020

I always love coming to this location they are always friendly helpful and patient. From the moment we walk in the door they are willing and ready to assist.

Joel Perez

Sep 01, 2020

Ordered our sofas in may put down payment they told us it will take about 4 weeks got 1/2 the sofa 3 months later !! going on 4 months no word yet on the other 1/2

mabel moreno

Sep 01, 2020

Very quick service! The sales associate was very informative, kept his distance and was patient with my mother and I while we made final decisions. Thank you Mr. Antonio B.

Eliseo Cuellar

Aug 31, 2020

Very good experience, a lot and nice options, no push to us to buy, Liza give to us time to look all the store, good quality and prices

Mickey Brooks

Aug 30, 2020

Very good experience thanks for the hospitality!

Christina Moore

Aug 30, 2020

Ashley’s will be our home furniture store always! Eric helped us in selecting the best furniture for our new home. He was very professional & walked us through financing from start to finish. Thank you for making us feel so comfortable and welcome!

Bunmi Wuraola

Aug 30, 2020

Joe was very helpful, he was patient, professional of course got us the best savings possible on our merchandise.

Feet Love

Aug 30, 2020

Went to purchase a bed today and at first I was very upset speaking with one sales person as she stated that they don’t price match the website price but she will lower the bed I want from $1000 to $899 not including taxes or delivery oh and she said that because she is lowering it she’s not able to do military discount. She told us about the financing options but did not answer the questions fully.Finally decided to speak with another sales rep (Lovely) who I showed the online that also included delivery, and taxes. She even lowered the price a little more and explained the financing options so well and got everything together for me literally within 15 mins I was taken care of. Beyond thankful for switching and now a very happy customer

Ariana Stockdale

Aug 29, 2020

Loved the customer service I received from the second I walked in the door! Valerie ensured me she was there if I had any questions but didn’t follow me around pushing any sales on me. Very friendly and personable! Also worked with the manager, Jhonny, who was helpful and answered any additional questions I had!

Netra Thompson

Aug 29, 2020

I went to Ashley's this morning and purchased a table & chairs. What a difference a Sales person makes! Bill was my salesperson. HE WAS AWESOME!! Ashley needs more like him...he was patient, professional & kind

Chantay Coleman

Aug 28, 2020

I came to the store and none of the sales people would help. This is the worst store ever. Customer service sucks and I hope they close down. Do not buy from this store. Home zone and other stores around are much much better. The management team and staff arerare and they do not help you. They need to close the store down

Amy Fowler

Aug 28, 2020

Very pleasant experience. We made our appointment the sale associate Lovely was very friendly and allowed us to look around at leisure and when we were ready to.purchase was right there with answers to all our questions. We will shop here again!

Mabel G.

Aug 28, 2020

From personal experience, sales people are friendly and helpful.

Jay Eans

Aug 28, 2020

Very helpful sales staff. Answered all my questions and made it easy. Conveyance front porch delivery.

M C

Aug 25, 2020

Nice sales people, not too pushy. Was able to walk around look with out being bothered

Marsha Golden

Aug 23, 2020

Great selection, very helpful staff. The whole process was pleasant and took hardly any time at all to place my order. Would recommend this store to friends for sure!

Noe Sarmiento (Noe Sarmiento)

Aug 23, 2020

Great store to shop at Jessica Smith helps us out thru out the process very helpful

Cmon Evans

Aug 21, 2020

No delivery

Andrea

Aug 20, 2020

Great service every time I have gone in the Arlington store.

V J Hayes

Aug 20, 2020

Went to the store to purchase a recliner and to look for a living room set. Saleslady Lovely assisted and answered all questions. Successfully purchssed a recliner which is unavailable for 4-8 weeks. My in-store experience was great.

Warren B

Aug 19, 2020

Worst customer service experience I have ever had i am absolutely fuming. I purchased a couch and a loveseat over 3 months ago ashleys home store gave it to another customer when mine was suposed to be delivered went up to the store 3x the 1st 2 x they said they had it under control the 3rd time they asked if we would like to pick out something else we chose an additional peace that was with the set we purchase and waiting a week to hear back from these ppl . They don't answer the phones dont return calls when messages are left how is the business still operating

Isamar Segura

Aug 17, 2020

My experience at Ashley’s was wonderful and Valerie was wonderful at the Arlington location! She really made my shopping experience very smooth and easy ! She was listening to everything I was looking for and provided many options for me! I walked out really satisfied and assured that I had purchased what I wanted and needed at a great deal ! Most importantly Valeries customers service was incredible.

Connie Stanley

Aug 16, 2020

Jeff was extremely knowledgeable and helpful. We will definitely go back for our next purchase.

John Rimmer

Aug 15, 2020

Ashley has a large showroom with a great selection. The saleswoman was professional and gave us space and time on our own to look about and see what we wanted. Great experience.

Ashlyn Ray

Aug 14, 2020

Great customer service, and great deals! Found the perfect sofa in no time! Would definitely recommend this store to my family and friends!

Monica Franklin

Aug 14, 2020

I have had my furniture for a little over a year. I have noticed that the fabric is literally shredding on the inner portions of the cushions to both the loveseat and the sofa. It's as if the used poor fabric was used to construct the furniture. I also noticed that the padding to the arm of the loveseat has shifted causing the inner frame of the loveseat to press against the fabric. I thought it's no big deal because I have purchased the protection plan, so I contacted them and was told that the damage sounds as if its related to the MANUFACTURING of the furniture. The protection plan does not cover manufacturing issues. I was also told that because its been over a year anything related to manufacturing I have to pay out of pocket. I have NEVER had an issue with furniture that is this new and I raised three children. Heck I'm still making payments. I am very UPSET.

Kevin Harris

Aug 14, 2020

Very helpful staff and a wide variety of selections that are actually in stock! You can tell that they really care about more than making a sell.. thanks Lisa!

MULLET SWAGG97

Aug 13, 2020

The person that helped us was really nice. And she also helped us on choosing the right colors for our apartment. Also prices are amazing. I am so glad i bought my furniture at Ashleys Homestore.

KellyBelle “Kelly” Morris-Caldwell

Aug 12, 2020

My husband and l were in the market to buy new living room furniture during the pandemic and our 1st stop was Ashley Home Furniture in Arlington. We were greeted nicely by a gentleman named RJ whom we'd work with diligently going forward. He was considerably knowledgeable about what our interests were and if he wasn't certain about something, he'd patiently seek out the info. After finding something that both my husband and l agreed to, l found the same furniture at a competitive location with a cheaper cost. After leaving Ashley to check out the competitive store I still didn't feel right about getting the furniture at the cheapest place. I took the time to read about Ashley's insurance/warranty and how well they responded to any foreseeable issues customers have with the furniture. While also researching reviews on the competition and their returns, or issues and needless to say it wasn't as good. So l called RJ to see if they could do a price match and he said sure! So back to Ashley's we went to pick out a couch, recliner chair for my husband and an ottoman/ table for the couch and an in table. Now, its the beginning of August and our furniture will be here at the earliest in October or latest in November, but that's understandable because of the Pandemic we're in. But thankfully we didn't get rid of our old furniture just yet. The only reason I gave a 4 star is because of the wait time and because I am going to give a follow-up on the durability of the furniture in 6 months to a year after having it. The warranty is refundable (with the purchase of something else) if you don't have to use it during the time to have it, which is something I liked also. Overall I'm pleased with the experience that I had with Ashley's Home Furniture.

Kimberly Conner

Aug 12, 2020

My first initial visit wasn’t pleasant. It started out great. The salesman greeted me right away helped me find what I wanted right away. He then told me to wait and he would be right back to complete my sale. I was sitting in the snack area where I was left for over an hour. Three associates passed me and didn’t offer any assistance. I finally just left. I returned about a week later hoping they would have different staff and only because I really wanted the items I picked out. The salesman was prompt. I already knew what I wanted so I was in and out of the store within 30 minutes. Much better than the first visit. I’m rating three stars because I had to leave and return in order to get service

Joe Lankford

Aug 12, 2020

The buying process was awesome. Our salesman, Fredo, listened to what we wanted but after the sell was made, we never heard from him again. Then the delivery part just completely sucked. When we tried to get in touch with someone at the Arlington, TX store we could never reach anyone. We went back to the store to talk to the branch manager, she was great and got us taken care of but the whole delivery process needs work. We ended up getting five delivery dates and still never heard from a person.

Saucy Sonya's Spices

Aug 12, 2020

Went in was Greeted by an amazing sales woman, she went over above and beyond to help me and I purchased EVERYTHING LOL

Mazy Mueller

Aug 10, 2020

Ashley's has no customer service. They give you an arrival date it doesn't show up. I've been trying to cancel my order for over a week. They keep saying someone will call you in 48hrs. Still hasn't happened!!!. You can't speak to a manager either. Should shop around before choosing Ashley Furniture. I wouldn't recommend it!! Someone from Ashley made a comment for me to go to the website and I could get help. Again, inaccurate information just like the agaent said. I was told I would get my refund in 24-48 hrs...inaccurate just like me going to the website. They couldn't help either besides saying it would be 7-14 days before I get a refund. Just shop around consumer's we have many other opions.

Bryan Atkinson

Aug 08, 2020

Pretty poor customer service. I ordered a recliner and was mislead about how long it would take to arrive. They also didn’t tell me it would arrive at a different store.Finally picked it up- It’s not a good fit in our room. It’s not comfortable. Return policy? The website says 100% satisfaction guaranteed return policy. This store- zero return policy. It’s a franchise. So they don’t offer any returns.Buyer beware.

Mindy Venable

Aug 07, 2020

I was in and out within 30 minutes. Very quick service and the sales person helped me find exactly what I was looking for and gave me a discount on shipping and delivery. Highly recommended.

Rhonda Wickson

Jul 29, 2020

Didn't know what i was talking about. Customer service needs to relate to the store before us customers get there

Cassie M

Jul 25, 2020

This store is horrible. Ths customer service is even worse. I purchased my daughter's bed in April and its was supposed to be delivered by May 30th just in time for my daughter's birthday. I called to confirm a few days before and they stated pieces of her bed were missing. I was mad then they rescheduled the delivery date 3 times . They sales rep was impossible to reach and the store would never answer the phone. The customer service number didn't know anything and I stayed on hold for hours or get pushed to their voicemail. I had to go all the way to Arlington just to cancel my order because the sales rep acted like she didn't know what was going on. Once I got there the manager was rude and the lady in finance claimed she would call me in 7-10 days to make sure I received my refund. Never heard from her or the the manager. I had to call my bank to dispute the charges and my credit card company to let them know what happened. I closed my Ashley Credit Card and I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN.

Jenifer Crenshaw

Jul 21, 2020

I'm feeling pretty jilted by this store at the moment. My husband and I purchased a sofa on 6/6/2020 for about $2k and were told we would receive a call the next week to set up delivery. Expecting to receive a couch, we sold ours so the room was ready.. We heard nothing the entire next week. I finally called the week after and the rep told me our had been a bit delayed and I would hear something then next week, also, get updates via text every 8 days. After 2 more weeks of not hearing anything, I called again. This time the rep told me there was actually a mistake on our order and someone had put in a 2021 delivery date, we should get a call for delivery the next week. ..... again 2 more weeks of not hearing anything and I call again. This rep tells us that shipping is delayed and that our sofa will be in by 7/24, but the ottoman is delayed, so they can set up a split delivery and get us our sofa as soon as it comes in and the ottoman later. I was perfectly ok with that.... as we've been sitting on the floor for over a month. Then, few days later, I get a text saying the expected arrival time for our furniture is 8/31. Hoping this was just regarding the ottoman, I call to make sure. The rep checks my order and says, oh yeah, your sofa is in so its about the ottoman. Then he puts me on hold while he sets up a delivery time. 15 mins later, he gets back on the phone and says he made a mistake, not only is our sofa not in, but now it won't be here until mid to late August. "But the ottoman may be in sooner if you'd like that delivered first." At this point, I am so angry that I ask to just cancel the order. I'm told that this has to be done through a manager, he would give them my info and they'd call me. This was 2 days ago...... still no call.Mind you, meanwhile we've both purchased and received a sofa for my husband's man cave from another store which had it to us within a week. I understand that COVID19 is causing delays, I get it. And had they been up front with us when we bought the furniture, this would have been different. But, instead, I was lied to.... several times. If they think people won't buy furniture if they say they're is going to be a delay, that's not true. We bought a bedroom set the same day from another furniture store that flat out told us they couldn't have it to us until the end of August, and we were fine with that. The difference? We didn't rush home and sell our bed! Because they were honest. I don't want this place to go out of business and I don't want anyone to lose their jobs. What I want is for them to stop jerking around people who have chosen to spend their hard earned money on one of their products. Meanwhile, I would not suggest anyone shop here.

Katherine Yanes

Jul 11, 2020

PLEASE do not purchase from here. We ordered 2 bed frames and mattresses , MONTHS ago. They were scheduled to come in June. Now they are scheduled to come in August and the date keeps changing more. Customer service is TERRIBLE. There’s nothing they do to help for the good satisfaction of the client. This place should not offer furniture and state dates when not available. The worst thing is that we just moved in and we expected the furniture way sooner and now we are left waiting.

Jillian camaro

Jul 03, 2020

Bad expiriance!👎 We bought a bed set and didn't deliver it the date they gave us, I called them and they push it back for two more weeks and after that we didn't get it delivered again and one more time they pushed it back for another two weeks and when they finally brought it the bed set wasn't complete so they couldn't set it up. We had to wait for another two or three weeks and when we finally got all the pieces they didn't want to set it up. The guy just told that they were not supposed to and left.

Eihab Alfaki

Jul 02, 2020

Do not buy protection plan from there, it is fake. When my dinning table got a crack, I called and file a claim, they rejected to pay and said they only covering cosmetics damage. This is not what the sales man told me, he said, this is covering anything!!!!

K Townsend

Jul 02, 2020

I love this table but the sale rep was only looking out for her commission... If you don't have the item and can order then there should NOT be an extra fee for delivery to the store... Guess I have to spend my $$$$ at Haverty's

Donald Sullivan

Jun 27, 2020

Nice furniture store affordable

Mook

Jun 24, 2020

Poor customer service with customer service. You can never get anyone and delivery

Genina Torres

Jun 22, 2020

Purchase a bed frame, matresses and dresser on 5/24 and paid in cash. They scheduled my delivery for 6/16 and didn't call us until the day before to cancel and reschedule for 6/22 . I just got a call AGAIN the day before the delivery that they need to reschedule again. I have taken days off work several times. When you call the store there is no one who will answer the phone. I am completely dissatisfied with this company and their terrible customer service and lack of delivery on their promise, lack of communication and disregard for my time. If they knew they weren't going to have the product then they shouldn't have sold it to us. I will never do business here again

Ruba r

Jun 21, 2020

Worst Customer service!! I purchased a 5 year protection plan and also had a manufacturer warranty and my sofas had many issues with very loose fabric one the arms from the day they were delivered and also very bad fabric piling that looks so bad with discoloration. I contacted customer service and they just kept sending technicians for repairs more than 5 times and not fixing my issues then the manager was saying I am refusing repairs. The technicians could not fix the issues and the manager does not want to take responsibility. Why would I waste my time and schedule multiple appointments and make time for the repairs then do that.The manager I talked to Travis, was very rude and kept promising me the issues would be fixed then called me and changed his words and accused me of lying then kept arguing with me for over an hour. He then said I can't even complain about him because he is the manager and nobody is above him. I will be complaining about this horrible service and will stop doing any business with Ashley and tell everybody I know about this experience with them. The fabric is garbage and customer service will treat you poorly when you have a problem and make your experience with them miserable.Go somewhere else and save your self the trouble.

Laurley Nevil

Jun 17, 2020

Ashely’s homestore is difficult. When I went in to buy a bed they told me it was going to be ready for pick up on the 13th, well I call and they stated we only have 2 items in and the rest will be here on the 17th, well I call and they stated well the only thing that came in was the mattress protector which when I called on the 13th they said that was already in. Now the rest of my items aren’t supposed to be here until the 27th so another 2 weeks I have to wait for a 1300.00$ bed. The pick up people lie and they are very rude and told me I had to go to the store to speak with some one. Thankfully I was able to speak with Amber at the Arlington store and she able to help out!

Oscar Cruz

Jun 17, 2020

No stars...worst costumer service ever...I promise never to go back..by the way the only manner to post this up...you have to give them a star...so when you see the star is so that I can post...now here's my stars...negative 5 stars..

k bickham

Jun 13, 2020

Great place. Had a problem with the warranty but Monet the manager took care of us

Mrwah Rafeeq

Jun 06, 2020

Wonderful.I love it so much

Eihab Alfaki

Jun 04, 2020

I have been trying to call customer care over a month, no answer, what type of service is this. I will head up to store myself. I also try to call the 800 toll free number without luck

Jessica Perkins

Jun 02, 2020

First impression was not so good. Sales rep thought she was funny but actually came across rude. We found what we wanted for decent prices but then it all went bad once we paid and were told they would contact us once they knew when our item would be in. NOTHING! I had to call them each time and then wait on hold and/or be hung up on repeatedly. Not sure what this locations issue is but it was almost enough for us to get a refund and go elsewhere. Its unfortunate, because we were looking forward to buying from them in the future.

Jaliyah Jasper

May 29, 2020

Good prices but poor customer service. The sales associates were helpful, however, when I cancel part of my order and I was supposed to be refunded, it was over the 7-10 business days. When I tried calling the Arlington store either the phone would keep ringing or they would hang up on me. So I had to drive 30 minutes from my home to go up to the store and find out what was going on. The deliver guys were nice and quick.

trovallix

May 26, 2020

Terrible customer service very very badd care as soon as you walk out they will not accept a return policy even though on their website it States that customers hostility days to return the product or to exchange but once you walk out they do not give you any time they start counting on the day you walk out not on the day they deliver the product even though the delivery takes more than a month so do not shop here do not trust them they are absolutely ridiculous Li terrible

Jude Ellis

May 25, 2020

This store must get all the junk. No one greeted me or even acted as they saw me. Wasn't that busy either. Tried to ask a question the guy pointed to the signs and left. His lose because Im a buyer.

D V

May 21, 2020

Online shopping and customer service so bad

Brenda Macias

May 21, 2020

I ordered my daughter this beautiful sleigh full bed and it said it would ship in 1 to 2 weeks I waited patiently and excited to get here well the day finally came and I couldn’t wait for hubby to get here to put it together When he got home I went ahead and opened it and I was sooooo disappointed on what I l received not only was it the wrong bed it was also damaged soo bad and it was a queen witch is the wrong size omg I was furious! I didn’t bother calling cause I’ve tried before and no answer so I messaged an agent online and went ahead and canceled my order and to reimburse me for the cheap bed that I received went ahead and ordered her bed from rooms to go and will be here Saturday! Never again will I order from Ashley horrible experience and customer service. Lesson learned...Needed to vent!! Rant over!

Lorena perez

May 18, 2020

(Translated by Google) Very bad service and all damages all the furniture !!Bad service and furniture are defective.And they do not want to change or fix them with the Axeguranza that one takes.I will never buy more in this store.(Original)Very bad service and all damages all the furniture!!Mal servicio y los muebles bienen defectosos.Y no te los quieren cambiar ni arreglar con la Axeguranza que uno agarra.Nunca comprare mas en esta tienda.

Victor Kirkpatrick

May 13, 2020

I feel like since they made the sale, I am now ignored. I want to get balance information so I can get something else, but it looks like I have to go some place else.

David Dixon

May 12, 2020

It is important to note that when you order something, the fine print states that the store models are representative of what you will get. We got a recliner that sits nothing like the one at the store, but the model number is the same, so the store doesn't care!!!!!+

Eric Beverly

Apr 25, 2020

Do not buy their expensive cheaply made furniture!So let's start at the beginning shall we... my wife and I decided it was time for a new loveseat, sofa and recliner. Looked at Ashley and saw a couple pieces we liked and could finance(through Ashley of course). Decided to make the deal, ordered our new furniture and awaited its delivery. We were sold the protection plans on each piece reluctantly but assured that it would cover literally anything that went wrong with each piece(since each requires it's own coverage and price).After we made the deal, signed the paperwork arranging the financing and all that jazz then we were informed the it would be a couple weeks before we would get the loveseat and recliner. But the sofa would take a month. Ok well would have been nice to know that BEFORE we purchased it!A couple of weeks goes by and sure enough got the call that the loveseat and recliner had showed up but still no word on the sofa? They had no idea at this point and were telling me that it would have to be made at the factory with a time frame still unknown. Wow these guys really dont have it together. So fast forward about a month or so and finally the sofa shows up and gets delivered, but we arent out of the woods yet.About a month later I go to sit down on the loveseat and I hear a loud crack and presto the board behind where your butt sits has broken in 2. So I call customer service, they setup a repair call and a few days later a tech comes out to fix it. I am observing him taking the bottom dust cover off and see that the whole thing is made out of 1/2" OSB board, heavy cardboard and basically inferior materials. We discussed how terribly it was constructed, how common they break as he went about doing his best to splice the broken support together with a metal bracket. He finishes it up and I notice he is using a crazy amount of staples on the lower inner armrest area. Ok I thought... so when he leaves I sit down and notice he ruined the armrest by bending the cardboard support under it creating a hard ridge that wasnt originally there. So I call Ashley again and in the end they decide to just replace the loveseat with another one which showed up a week or so after.Six months later the same butt board broke on the replacement loveseat and its sagging very noticeably in the middle. Called Ashley, because of COVID19 there is a longer than before wait for a tech to show but eventually one shows up. Same repair as before but he is unable to fix the sag because it's a design flaw and nothing short of modification can resolve it. He suggests calling Ashley, informing them of what he said and he leaves. I call Ashley and they say they will call me back about it.No one called. Eventually I call them and they informed me that the servicing is now handled by a different company and they will have to send their tech to look at it. Ugh. Rinse and repeat... so he showed up today, takes one look at it, repeats what the other guy said to a T and says the only way to fix it is by modifying it which voids the warranty. He said that from just sitting on it stretches out the webbing that holds the cushion support up and it's not serviceable at all, that it's a design flaw, that he will note it in his report and that I will have to get back with Ashley to see how they want to handle it. And he threw in that my sofa is sagging in the middle some, that's it's common for them to break in the middle since they have no center foot and I should tell Ashley asap so they can put a support in before it actually breaks. Nice.So it's been almost a year since ordering this stuff. A couple months short of a year and so far 2 loveseats have broken that were sort of repaired and one sagging sofa thats about 8 or so months old and here we are. Now I once again await another call from the customer service rep to see what awaits me now.If this is where I am in less than a year, I dont want to know what's in store for the next few years. How about take back this junk and refund my money Ashley!!!

Susan Z H Treviño

Apr 06, 2020

Excellent customer service, Mr. Rob Ortega helped us and he answered all of our questions. Totally recommend this store.

Jessica Janik

Apr 02, 2020

This store has the worst customer service. I spent $7,000 on furniture from this location. I was told the furniture would be in back in January. So when the date they told me came around, I gave them a call asking if my stuff was in since I never got an update or anything. They told me it's going to be a few more weeks before the stuff came in. Finally got some of my stuff the end of February. Some of the furniture they delivered came damaged and they also damaged my own personal property during the delivery. It's now April, and the last of the furniture came in and they are demanding that I either have to come pick it up myself or pay additional money to have it delivered. Worst experience ever!

Juliana Velasco

Mar 24, 2020

Elizabeth was extremely helpful, she answered all my questions, place my order and helped me with my Genesis finance account which was out of state. Larissa assisted to conclude my order. They both had smiles the whole time, were patient and very resourceful. I rate them both a 10 for customer service

navejak1

Mar 21, 2020

Worst customer service experience ever! Give your money to someone else. I got rid of my current furniture and they delivered the wrong couch. Called several times and spoke to several people. They kept passing the blame back and forth from customer service to the store. The salesman called me and was extremely rude and was very unprofessional. I was forced to then go to the store and at first they refused a refund, then told me I would have to pay a 10% cancellation fee. Finally they refunded the money and didn’t seem to care about their mistake and service. Now I’m stuck with an empty living room. If I could give 0 stars I would. Then they sent me a satisfaction survey and when I put one star I wasn’t allowed to do the survey.

Sigmond Henderson

Mar 15, 2020

Great service huge selection

Annette Garza

Mar 08, 2020

Thanks Dave and Larris you guys rock!

maria Del olmo

Mar 08, 2020

Mr. Alfredo received us with a really nice welcome, he offered his help and answered to all our questions. Ms. Larissa help us with the paper work and explained all the process.

Stephanie Bell

Mar 08, 2020

Ashley is AWESOME always great customer service and great prices. THANK YOU to Glenda our sales rep for always doing a wonderful job, very welcoming and always having a smile on her face when you walk through the door. Everytime we shop at Ashley we always work with Glenda she is very professional, attentive and always takes care of us. Thank you also to JC she was AWESOME as well she was very helpful, got our ticket together really fast, very friendly and also provided great customer service. At Ashely you cant go wrong with getting great quality furniture at great prices with great people!! You can never go wrong at Ashley! THANK YOU!!

LaTanya Knowles

Mar 07, 2020

Thank you "Vincent Kohlheim’ (I20 & Cooper) for assisting me with finding the perfect recliner for my dad. Thank you so much for your patience and professionalism. Your peaceful spirit is contagious!!

bob wilson

Mar 07, 2020

Great furniture

Gee Gee

Mar 06, 2020

Oliver was very kind and knowledgeable about the type of furniture I was seeking to purchase. I enjoyed talking to him as we went through the purchasing process.Q was thorough in processing the sale.I had a great experience.

Tonami Jones

Mar 06, 2020

Hard To Get Furniture There

J Estrada

Mar 04, 2020

Oliver and Q were a great help!

Mark Race

Mar 04, 2020

I bought 2500 worth of furniture back around Feb 20, and was told it would be delivered on March 8. Called today to get a time frame and was told delivery dates are fluid, and my furniture may get here by March 20th. I wish we could go back to the days when a handshake and your word meant something.

Mauricio Lopez

Mar 04, 2020

(Translated by Google) Excellent place and they serve you super !!!!(Original)Excelente lugar y te atienden súper!!!!

Matthew Cantrell

Mar 02, 2020

Great staff, great prices and overall a great store. Assistant manager Johny did a outstanding job helping me and my wife find the perfect furniture at a good price. Keep up the great work Johny!

basma Alrashadi

Feb 25, 2020

I have visited this location and finished an order for dining set since 2/2/2020 and they scheduale delivary on the 18, then they called and say you did not submitt a pyment and I need to pay the $1440 now and then I told them that I have the finential for 12 months and they said oh ok we had a mistake and everything is good now. But I waited at home on the 18th when they suppose to deliver the set. No show.. When I called asking where is my dining set they said the order has been canceled by a mistake, but they will fix that and will call me on the 22nd to sceduale another delivry and today is the 24th and no call. No show. Nothing. They are unorganized. And carless about the people. By the way I will wait to see how long they will take till they call I will go to them. Lets see it may take months.

Mike Allbee

Feb 22, 2020

Buyer beware! They did not honor their warranty. They are closer to my home than other furniture stores, but I will not shop there anymore.

Bill Meyer

Feb 21, 2020

Michael and Larissa are awesome! Easiest transaction I’ve ever made right from my recliner! ✔️

Ashlee Quesada

Feb 16, 2020

I am a returning loyal customer my husband and I Love Ashley's Furniture and have shopped at the Arlington location many times, we were in the area on February 14th,2020 and decided to stop by and look at furniture as well as the sales they had going on we had a great experience!! That is why we shop with Ashley's furniture we especially had a great experience on this day with Jessica she was absolutely great a wonderful person an easy to help us find exactly what we wanted to look at, only going in to look we ended up purchasing and had a great experience and we'll definitely be back to this location Larrissa also helped us as we were checking out and she was also part of our great experience we appreciate both of these associates and would highly recommend Arlington location for your shopping!

Kim Huynh

Feb 16, 2020

I visited the Ashley store in Arlington today. Alfredo was my salesperson. He took good care of me without being overbearing at all. Larissa checked me out and set up my delivery appointment. Everyone was very nice and helpful.

Sameerah Runnels

Feb 16, 2020

Ron (salesmen) is very very great, kind and patient salesmen. He try and help you save on nice good quality furniture that you want. Larissa the cashier person she was also nice and made sure we were greatly satisfied and also makes you laugh. I love Ashley’s furniture of Arlington. I would recommend this store and salesmen Ron to anyone.

armandoggarmando

Feb 11, 2020

(Translated by Google) The worst experience I've had ... I bought a room they said it would take 2 to 3 weeks to arrive ... expect it to arrive for Christmas or later for the year. Again today it's been 2 months that I acquired the room and a no-one has arrived and had many problems to be able to acquire my new room ... I wouldn't give a star ... I don't recommend this place if they want to acquire new furniture ...(Original)La peor experiencia que e tenido...compre una sala dijeron que tardaría de 2 a 3 semanas en llegar... espera que llegara para navidad o más tardar para año. nuevo hoy ya ase 2 meses que adquirí la sala y a un no a llegado e tenido muchos problemas para poder adquirir mi nueva sala...no daría ni una estrella...no recomiendo este lugar si quieren adquirir nuevos muebles...

Raunel

Feb 02, 2020

Elizabeth and Larissa were great! Elizabeth was really attentive and patience when I walk into Ashley’s to get my new bed set.

Abril Nava

Feb 01, 2020

Great help by Alfredo and Larissa! Did their best to help me get a great deal 😁

Debbie S.

Jan 26, 2020

Eric is the salesman that took care of me. He was very nice and polite. I love the fact that I was not pressured. That means a lot to me. It was easy peasy!☺

Gabby N

Jan 21, 2020

Great service and great prices! Elizabeth really took the time to help us find the perfect TV Console to fit our needs. Can’t wait to receive our order.

Frank Mack Quinn Jr

Jan 18, 2020

Loved it great items can't wait for the bed.

Halanda Kidd

Jan 17, 2020

Ashley is the place for nice affordable home furnishings!

Johnny Davis

Jan 12, 2020

During my visit with the Experts in Fine Furniture at Ashley's Home Furniture Store in Arlington, Texas, I was greeted with professionalism by Mr Alfredo Hernandez! There was never any pressure from him to make a purchase at the time of my visit. He asked me what brought me to their location, abd after I made that known to Mr Hernandez, he guided me to their Bedroom Department, where I found those items I purchased! Thanks you very much Mr Hernandez! 01-12-2020!😁😁😁

Rebel White

Jan 12, 2020

There were some deals. The store was laid out well and the staff was very knowledgeable and friendly.

desiree scott

Jan 12, 2020

Larissa & Robert were both very helpful as my situation was a bit complicated. Everything worked out smooth in the end & I’ll definitely be back!

Erin Ferguson

Jan 11, 2020

Oliver and Larissa were great. Very helpful!

Ashli Cloninger

Jan 08, 2020

I wish I could give zero stars. All they do is lie to get a sale and then takes two months to get the furniture I ordered. I also had to track down the furniture I ordered and every time I would call customer service I would get a different answer on where my furniture is and when it would be delivered. Save yourself the headache and don’t buy from Ashley’s furniture.

LaTonia Dennis

Jan 05, 2020

Joe, the assistant manager and Larissa were so great today! They made purchasing new livingroom furniture such a great experience today! Thank you for answering all my questions!

Tameka Hall

Jan 05, 2020

Domanique and Larissa are the best customer Service reps at Ashley's furniture store in Arlington Tx. Thank you Ladies

Michael Sparks

Jan 03, 2020

Very helpful staff and great prices

erik martinez

Jan 03, 2020

First time going to the store. Everyone very friendly and good products to see from couches to beds

Shyla Shepard

Jan 02, 2020

This has been the WORST experience I have experienced as a consumer. I have purchased from many furniture store and I have never had to work 3 days to get something rectified and today 3 days later still no response from the local supervisor at the Arlington ( hwy 20 ) location. I received the wrong items, I have been treated like it is not a big deal but 2K later I think that is a HUGE deal. I have left numerous messages for the store manager to no avail. Dealing with customer service myself I would think Ashley would want to make things right and order my items quickly not try to charge me for delivery when they ordered the incorrect items, also, not expect me to return the items or pay again for those to be returned. I am just in AWE about their nonchalant behavior about my incorrect items. Beware before you purchase here. There are MANY other stores that want your business. Obviously it is not this one.

Tanisha Stanford

Jan 02, 2020

This was my first furniture buying experience and I received the absolute best customer service from Elizabeth! She was there to assist and answer any questions. She even did a little dance of celebration with me. Elizabeth, Dominique and the whole team at Ashley’s were amazing and I can’t wait to shop again.

G P

Jan 02, 2020

I went to Ashley’s furniture today to pick my dining room table set . I was in and out within 30mins ! Johnny was fast with it and had all info I needed . Larrisa as well was fast and detailed . She made sure all info was correct and had us on our way.

Penny Rogers

Jan 01, 2020

Valorie did an awesome job helping us out. We went in three or four times before we finally purchased and we asked for her each time and she was patient and kind and helped us with our purchase. Larissa checked us out and was very pleasant.

Deidra Lucas

Jan 01, 2020

Jessica was very helpful in helping me look for furniture. Very knowledgeable. Yesly helped with my financing and Larissa wrapped it all up. Quality of furniture is great. Not happy that I wont received furniture for weeks but other than that I was happy with my experience.

Abcd Efg

Dec 30, 2019

Love love love the store! The store associate was helpful and helped us order pieces for our home. Will definitely shop here again!

S Coleman

Dec 24, 2019

Excellent customer service. Professional staff who are very knowledgeable and friendly faces along with politeness and the willingness to make your shopping experience with the while. Excellence is at Ashley Home Store!

Brenda Rodea

Dec 22, 2019

Elizabeth was very knowledgeable of the products available, she asked questions to determine what we liked to show us different styles available. She was very patient with us and her customer service was great.

Ernesto Martinez

Dec 21, 2019

Walked right met Mr Antonio Bass very professional asked us what we were looking for told him he point us in the right direction. Looked up real quick what we wanted found out we could go pick it at the warehouse we will definitely be back!!!!!!

la Hummer

Dec 20, 2019

Ron and Larissa were very helpful with my purchase today!! 👌🏼

Anna Rey

Dec 20, 2019

Eric was very helpful and friendly and got us exactly what we needed !!!!

David Martinez Navarro

Dec 16, 2019

Awesome experience, after 15 years with old furniture JP and Nelda got me and my family beautiful leather couches at a great price. If you come here make sure you ask for both of these people they will take care of you!!

Omollo Obong'o

Dec 16, 2019

Great furniture options

Perla Castillo

Dec 16, 2019

Larissa and nelly were a lot of help. Got all my shopping done thanks to them.

Edgar Valdez

Dec 16, 2019

Erik Provided us a great service!! He was nice and patient with us..Larissa answer all of our questions with a great smile.We love Ashley furniture!! ❤️

Myrna Alferez

Dec 15, 2019

Joe & Larissa were awesome. Great customer service!

Veronica Olivo

Dec 15, 2019

This was our 3rd big purchase at this store over the last 7 years and we always have the easiest and best experience. Chris was patient and knowledgeable. Very thankful for his service.

Sherri1 Duncan

Dec 15, 2019

Thanks, Larissa and Johnny! They are amazing.

Sunshine Wildfire

Dec 12, 2019

My husband and I are shopping for some real leather furniture for our living room. We found the most beautiful sofa loveseat recliner combo! That atmosphere at Ashley HomeStore is comfortable with no pressure. Our sales woman, Lovely, was absolutely lovely. We give this store a five-star.

traed109

Dec 11, 2019

Great service very helpful staff. Would go again.

Donna Rena

Dec 11, 2019

Jessica was awesome! She didn’t hover over us while we looked at all of the furniture, but she was there for every question that we had. She explained everything in detail and made sure that we left the store happy. Even the day after our purchase, she was still there to help! She gave us her personal cell phone number and we were able to text her with any questions that we still had. I also learned a new phrase to help me decide on what furniture to buy...... “buy what you love”. Very friendly staff I would definitely recommend everyone to do business with them

Dee Bee

Dec 11, 2019

I've been trying to get this website to work for weeks. I try to get in and it says "access denied" any chance on getting it to work any time soon? I have two jobs and one whole day off a week so I have to look online first I don't have time to run all over town.

Tiffany Foster

Dec 10, 2019

Zach and Lily were very knowledgeable, patient and understanding. They showed me differences between items I liked and recommended great options when I was very undecided. These two were awesome and whenever I visit the Arlington, Ashley Store I will definitely see them!!Just returned to Ashley and Larissa provided great assistance with an in store-online order. I was unable to make it into the store; however, she made it easy to make my purchase over the phone. I had no idea that was possible! Thank you Larissa for all of your assistance.

Taylor Hill

Dec 10, 2019

I spoke with Larissa today and she was very helpful and good customer service!

Micah Golingo

Dec 08, 2019

Q and Lovely were wonderful and super helpful! Lovely was very lovely. She was able to point out what sofas to try out after telling her what we wanted. She answered all our questions without hesitation. Q was very nice and handled my transaction quickly.

Ash McClure

Dec 03, 2019

They use dishonest 3rd party movers who will damage your property and try to hide the damage. Then when you call Ashleys furniture to try to get some response and ownership for the damage, they say you have 2 days to report the issue and want take care of their customers if it is more than the 2 days. I would not reccomend this place for furniture purchases.Update - coach i bought 6 months ago is already falling apart. Do not buy from Ashley Homestore.

Kaye Phillips

Dec 03, 2019

Very nice location. Ft. Worth/Denton area. Nice furniture. Reasonable. Staff are very friendly.

Nizar Abbas

Nov 30, 2019

Easy and fast

Lillian Cruz

Nov 27, 2019

I purchased a sofa and loveseat at Ashley and was treated like royalty by Zach and Larissa. I like that you can browse at your leisure without a salesperson breathing down your neck. When I was ready, Zach gave me a great price and walked me through the purchasing process quickly and efficiently. He was friendly and knowledgeable. He then walked me over to Larissa where she completed the transaction. They truly rock, I just wish Ashley had my purchase available sooner rather than later.I will definitely recommend Ashley furniture and my salesperson Zach to all my family and friends.

Lisa Partain

Nov 27, 2019

I really enjoyed my experience at Ashley. There wasn't a salesperson pressuring me or following me around when I walked in the door. I was free to browse and make some decisions and then find someone to help when I was ready. The staff was knowledgeable, friendly. I had my furniture delivered and the guys that brought it were also friendly, quick and efficient. Great experience all around!

allen williams

Nov 27, 2019

Ask for Ron! We just got our entire bedroom set on sale for Black Friday and what a steal. We asked to be left alone so we could walk around and Ron (our salesman) didn’t pressure us and just let us roam. As soon as we found what we were looking for Ron was there to help. He got us a smoking deal and went over all of the savings we could possibly get. We will definitely be returning to finish furnishing our home.

Dereka Adams

Nov 26, 2019

Q and Eric was excellent I saved money great great great!

Eric Wilson

Nov 26, 2019

Tony was so helpful in finding a deal!! I appreciate his patience and help in finding a dining set for the holiday! Larissa the cashier was very nice and friendly, I would recommend Ashley furniture to anyone.

Down Zero

Nov 25, 2019

Buyer beware, mechanical warranty coverage is terrible, they were hesitant to help and continually denied my claim. I was eventually able to get replacement parts but fixing associated damage to the fabric was not a possibility. Had issues with a different location many years ago. Think I'll just buy furniture somewhere else just to prevent future headaches. TBH their prices aren't bad if you shop during a sale.

Derricka M

Nov 25, 2019

I visited the Arlington location and completed my services with Michael and Q. They were very helpful and professional throughout the whole process. I left feeling satisfied with my purchases and will be returning to purchase more items for my home.

Aditi Mandowara

Nov 25, 2019

Larissa and Alfredo did a great job helping us select our new bedroom set and getting us financed for our purchase!

rene garcia

Nov 24, 2019

Great customer service by Nelda and Q.

Ib Uk (Mom of 3)

Nov 24, 2019

Nice courteous sales staff.

Neal Harris

Nov 24, 2019

Q and Michelle were AWESOME and very helpful. They were very kind and sweet! They deserve a raise!

Darrell Fennell

Nov 21, 2019

Didn't see anything I liked when I was there. Haven't been back since.

Diana Aza

Nov 19, 2019

I was greeted by Jessica and I told her exactly what I wanted she help me and explained everything with me. Larissa was the last person I went through and she was very helpful as how the process was going to go. These ladies were so helpful. Go see Jessica and Larissa

M S

Nov 17, 2019

Good furniture on hand but not what I want

Jessica Maldonado

Nov 14, 2019

Mark was very very helpful from the second we walk throw the door and saved us from buying something we would had hated it. He gave us a few tips, told us the offers he could give us and then let us shop around with out been pressure (unlike in other furniture stores lol). In the end he helped us get a very good deal and we were able to buy a couch set which we thought we wouldn't be able to afford.During our checkout experience JP was also very helpful and nice to talk to while we waiting for all the 'paper work' to go through.We almost bought a couch online without even trying it out because we were trying to avoid having to deal with 'sales employees' giving that we had bad experiences before but once we came into this store our experience was very different. If need more furniture i would definitely visit this location first without any hesitation

Othman Ahmed

Nov 14, 2019

Michael and Tonya helped us out a lot today with our purchase. Thanks to them we bought nice furniture & the process was really smooth. I recommend to ask for Michael or Tonya when you come visit this Ashley they will help you out tremendously.

Legend Harris

Nov 12, 2019

Ron was really nice and very helpful with coaching me on what to purchases. He helped me find what I was looking for and he helped me save money too!Also, Larissa helped me take care of my bill and she helped me on my way to financing my furniture.Ron and Larissa were both very sweet and overly helpful and I’m glad that they helped me with purchasing all of my lovely new furniture!

Laura Neria

Nov 11, 2019

This place don’t deserve a star at all !!! I’m going on 4 months with a damaged table & I call cooperate & they are also rude !!!!! I don’t even want a damaged table! I want a refund !!! They won’t even do that !!!

Ruth Foster

Nov 10, 2019

I've shopped full rooms here for the past 15 years and always love their furniture. Eric was such a great help throughout the sale process this time, I hope to work with him again!

Ortencia Vargas

Nov 06, 2019

The customer service we received from Alfredo was very good, he wasn’t too pushy and knew what he was doing, answered all the questions we had and gave us pretty good directions.

Adriane Atkins

Nov 05, 2019

Michael went above and beyond to make sure I was happy with my purchase! He actually took multiple coffees tables across the store to make sure it would look great with the living room furniture I purchased. Lily and Tonya were very professional and personable! I had an amazing experience!

Billy Rivas

Nov 03, 2019

Sales person was excellent ! Great customer service.

Ana

Nov 03, 2019

Never disappointed when going to Ashley’s Furniture. The people are very friendly, helpful and knowable. Thank you Elizabeth for all your help!! It was such a wonderful visit having you as my guide to all the furniture I needed!

Trisha Mata

Nov 02, 2019

I came in yesterday to look for a decorative key for a scavenger hunt I was hosting at my child’s school. Joe greeted me immediately with a smile. I told him my predicament and he sprang into action! He said, “You go left and I go right and we will see if we can find a key!” He found one and helped me check out. He was amazing and so was Larissa who rang everything up.

Yolanda Hover

Nov 02, 2019

Don was a joy to work with. He was very knowledgeable and personable. However I was not impressed with the way Johnny responded to him when he asked a question for us.very unprofessional! Don was great!!

robin compton

Oct 30, 2019

Ron (sales consultant) was amazing to work with! So helpful and accommodating! We’ll be back to shop with Ron again. Jennice with office admin was awesome as well! She took care of all of our financial needs! We love the quality of the furniture at Ashley’s!

Dzenana Ramovic

Oct 27, 2019

Friendly staff, great selection. The only reason I give 4 stars and not 5 is because mostly everything you buy has to be made and you need to wait weeks until delivery.

Mohamed Faisal

Oct 27, 2019

Eric Toops and Q were extremely helpful and very mindful of my needs. Thank you so much.

Jamil Ahmed

Oct 27, 2019

Micheal and Q were great. It was a pleasure working with them.

Oscar Munoz

Oct 26, 2019

Oliver and Tonya were such a great help with our purchase today I recommend them 100%.

Kyn

Oct 26, 2019

Eric and Q were wonderful and informative! We didn't expect to come home with a sectional and ended up leaving with a sectional and a rug spending a lot less than expected. Thank you !

Juanita Pearson

Oct 24, 2019

The customer service from Zachery and Tanya was exceptional.

PAM'S WORLD

Oct 24, 2019

I was told when I made my purchases, that one of my pieces would not be delivered at the same time as the rest of my items. On delivery day I received all my items at once which was a pleasant surprise. I am extremely happy with the service and products I brought.

Tracee T. Holloway

Oct 23, 2019

Good, solid selection of looks and helpful staff.

Nathan Taylor

Oct 20, 2019

Had the best shopping experience today!! Mark was so welcoming and knowledgeable and provided me with answers to all of my questions. Such a nice guy! Larissa was also great! Very sweet, friendly and helpful with the final sale process. Will definitely return for future furniture needs. Thanks again you two!

Lois Merkle

Oct 19, 2019

Felt like I was being attacked. Could not hardly get out. Even offered me a discount coupon for Macaroni Grill when I used it for an excuse to LEAVE!

kim glassco*ck

Oct 17, 2019

Ron Wilkins was great! He gave us amazing help in purchasing our furniture. Be sure and ask for him if you want excellent customer service!

Kevin Green

Oct 16, 2019

Jessica made our experience easy, and quick! She made us feel comfortable in the show room. Larissa made the business part of the transaction run smoothly. Great atmosphere! I could stay here all day!

Nicole Gladney

Oct 16, 2019

Thank you Michelle and Larissa for a great purchasing experience!!

Debbie Davies

Oct 16, 2019

Jessica and Larissa helped me tonight. I needed a final piece to a living room set. Jessica helped me locate it quickly and Larissa helped me check out with ease. All in all a great experience. I will shop with these two ladies again.

Coleen Augustine

Oct 15, 2019

Small or big purchase no small or big deal for the team at this location friendly helpful and funny 😄 I have never got in and out of a furniture store so flawlessly thanks Micheal K. We we will be back !!! Larissa and Jhonny thanks to you two also for the laughs !!! My new favorite store !!!

Brenda Allison

Oct 14, 2019

I had the most amazing experience with Michael Kelly selecting furnishings for my new house I first meet Michael in July before I found my new home he was very friendly and conscientious about helping me then and every time after that Michael is very customer service oriented and knowledgeable concerning furniture and placement in a home As a veteran I salute him for his service in Ashley furniture...Tonya thank you for your assistance in the finalization of my sale. Michael and Tonya ROCK at Ashley Furniture off Cooper St.

Nazia Romero

Oct 14, 2019

Pablo was so helpful in helping us find the perfect piece of furniture for our home. He was patient, informative, and detailed when explaining store policies and procedures.

Tee Bow

Oct 14, 2019

Called the store and was transferred to Jessica who processed my order for new dining table. Process was quick and painless. She advised that I would be contacted by Larissa to complete the payment piece for my order. Larissa called & did the verification for payment. She sent me a link. The whole process took less than ten minutes and my order was processed & on its way. Delivery isn’t until November is the only not so good part. They both were very helpful and proficient.

Veetris Edwards

Oct 14, 2019

Larissa & Jessica we're Great . Thank you for being so helpful.

Shirley F

Oct 13, 2019

Entered the Ashley HomeStore in Arlington to purchase living room furniture. Zack, a young salesman started explaining sale pricing, but clearly was not understanding what we wanted. He made two mistakes. One was seemingly snickering when we commented about a recliner previously purchased in an Ashley store that didn't work well. Secondly he put his foot on top of a coffee table while standing in front of us leaning on his knee talking to us. Disrespectful to two 50+ women. We both said we were finished shopping and headed for the door. Sale lost for him. Luckily we encountered Pablo before getting out of the store. Pablo was great. He went above and beyond by carrying 3 different end tables across the store to match up the living room furniture my sister wanted to purchase. Pablo provided pricing and we left the store for lunch. Returned and made the furniture purchases with Pablo again providing good customer service ensuring the final sale went smoothly. Nice store if you have the right sales person. We will be going back. (Would be five stars if the first person would have provided better customer service.)

Cristal Reza

Oct 12, 2019

Oliver and Q made the process easy and they make sure to personalize every visit!

Kat Bechtel-Hall

Oct 12, 2019

My dad bought a couch from this store and it was delivered 10 days before he died very unexpectedly on Tuesday. It’s a 1500 leather couch that he was very proud of but never got to use. I called the store to see if we could return it and they said there is a 72 hour return policy. I asked to speak to a manager and they took my number but I was never called back. I am super disappointed in how this was dealt with.

Karitah Houston

Oct 10, 2019

Great customer service from Jennice and Larissa! Jennice made sure I had my discount applied and my delivery was scheduled. Very pleased with her willing to help.

Kenneth Wilson

Oct 09, 2019

Michelle really help me out a lot and was trying her best to give me every discount that she could and try to get me so save more .

Lula Thomas

Oct 08, 2019

Ron gave me the BEST OF EVERYTHINGPRICE & CUSTOMER SERVICE.The Arlington Store ROCKS.😍😍😍

Brittney Bernard

Oct 08, 2019

Awesome service! Michael and Q really took their time and helped me out today and I’m excited about my purchases thank you guys!

Brittney Neill

Oct 07, 2019

Oliver made the process of buying a new couch so easy! He was so helpful! A+ customer service!!! And Tonya, she was a sweetheart and made the finalizing process so quick and easy!

Marie M

Oct 06, 2019

See Ron Wikens at Ashley Home Store in Arlington on 20 and Cooper. We found him to be very helpful and patient with us in our decision to purchase. Will return there and highly recommend.

Musta m

Oct 06, 2019

Sabrina ,Carroll ,Q and larissa are very good customer service and very helpful

David Parker

Oct 05, 2019

Danielle, Lily and Johnny were excellent employees in the Arlington Texas store, very helpful and very friendly.

Alexandra Whyms

Oct 03, 2019

We are very pleased with the customer service at Ashleys, Michael and Larissa were amazing and made sure we were taking care of. Thank you guys, definitely a forever customer at Ashley’s.

Rosa Guerrero

Oct 03, 2019

Service was awesome! Happy, helpful, friendly staff!!!

Brenda Spargo

Oct 02, 2019

Promised a discount 90 d price guarantee then didn't come thru. I was misled by salesman, then management didn't back me up. Will not do business with them again

Ryan Zello

Sep 30, 2019

Zac was great. Very knowledgeable about Everything. We will definitely be back to do business with him again. Just need some football on so I can watch the game when my wife drags me out of the house 😜

Jessica Sanchez

Sep 29, 2019

Elizabeth was super helpful and got us a great deal on our new mattress! She made the process very simple and easy!

shanell bush

Sep 28, 2019

My experience at this location was amazing. i didn’t expect everyone to be as nice as they were. Q and Sabrina made the process very easy and i definitely will be doing business with them again!

Alexander Aviles

Sep 28, 2019

Q, Sabrina and Pablo where great! I love coming to the store and shop for them the sales persons are so SO GREAT everyone makes you feel comfortable on your shopping experience including Managers!!! I will definitely recommend Ashley’s Homestore of Arlington!

Jorge Lindero

Sep 28, 2019

Sales person ordered wrong furniture pieces. Rather than ordering my two piece sectional, she ordered a sofa and half of a sectional, which is absurd and shows the lack of attention paid by associates. After calling and letting them know THEY had made an ordering mistake, I was forced to drive back to my daughters apartment 3 hours away and spend valuable time and money to bring the couch back to the warehouse myself rather than being offered an apology and a pickup service. Then, when I attempted to use the store credit given to me for an unused warranty, I was told I would have to make another purchase to apply that credit, even after I had been told that it would be applied to this purchase. Overall terrible experience and will not be returning.

Jack Day

Sep 27, 2019

Beautiful showroom with a great selection and affordable prices. I had the pleasure of working with Michelle and Q this evening. Michelle greeted my husband and I and asked us if there was a particular style of living room furniture we were looking for. We were looking for a mid-century modern/contemporary type of look and the first set she showed us was exactly what we’ve been searching for. We loved it so much that we purchased the entire set and even received a discount too!Our furniture is expected to be delivered in a 4-6 week time frame. Michelle has offered to text me weekly to make sure we know when to expect our new furniture. The level of customer service I received from Q and Michelle this evening is by far the best I’ve ever received when shopping for furniture. It was such a painless process and I look forward to the new furniture!Keep up the awesome work Q and Michelle! :-)

Susie Thompson

Sep 27, 2019

I cancelled an order 2 weeks ago and still waiting on my refund! Extremely poor Customer Service. My in-store experience was good though. But after this refund disaster, I won't be going back.

hector sanchez

Sep 27, 2019

Salesman Carroll was so pleasant and helpful.Amazing person

rosalyn smith

Sep 26, 2019

I was told that even though my furniture had an estimated delivery date of 6-8 weeks, that the furniture "never takes that long to arrive. and that I should have it by 2-3 weeks."... It took 8 weeks. Which is fine. Just don't lie about it to get a sale... I also paid in full the day that I chose my furniture. As I was calling to inquire about where my furniture was, (because they never gave me any estimations on when it was going to be shipped/arrive at the docks like they said they would) I was told that I had a balance. The balance was because the associate who helped me originally forgot to add the price protection for the 2nd piece of furniture. And they added that amount without letting me know that I needed to pay that off before picking up my items.

Martín Rojo

Sep 26, 2019

Good variety in living room sets, a little pushy sales people

Amy Larkin

Sep 23, 2019

Worked with Eric and Larissa today to purchase some new bedroom furniture. Eric helped us tremendously and answered all our questions. Larissa helped ensure we were taken care of through the purchase process. Thanks!

RaMona Carter

Sep 22, 2019

Tae and Q were the best today! Please come out and meet them you will love them!

ginger franie

Sep 22, 2019

Okay seriously can someone give Larissa and Dominique a raise they’re absolutely fantastic store was clean and so aesthetically pleasing got helped as soon as I walked in. Would definitely come back just for the community

Ren Cabrera

Sep 22, 2019

So the minute I walked in it was amazing. Everyone was so friendly and greeted me they might as well given me a chicken sandwich cause I thought it was Chick-fil-A. I want to give a special thanks to Larissa and Dominque who absolutely blew it out of the water they found me exactly what I needed AND AT A GREAT DEAL! They treated me like family. I tried to just move in there but it was against store policy or whatever anyways 5/5 would recommend

Alice Holloway

Sep 22, 2019

Larissa and Dominque were amazing!

yolanda smith

Sep 21, 2019

Ronald Wilkins is the best he took the time to sale me the best furniture at a excellent price he's the best sales person.

Taneisha Daniel

Sep 18, 2019

Awesome experience!!!! Michael was everything! He was very personable and really knew how to provide excellent decor advice for reasonable pricing. I really look forward to working with him in the future!

Daisha Mason

Sep 18, 2019

I enjoyed my time at Ashley’s furniture! Micheal and Q were a great help. I will for sure be back for my next mattress . Thank You Micheal and Q for outstanding customer service!!

Jessica Escobar

Sep 17, 2019

Ron was such an amazing person! Great customer service. Left the store very satisfied. Dominique was excellent as well. They definitely made my mother and I laugh.

Houston

Sep 17, 2019

Super friendly people and reasonably priced products. Will definitely recommend to my friends and family.

George Lloyd

Sep 14, 2019

Valerie provided excellent customer service., she was so helpful and knowledgeable.

Cain Ayala

Sep 13, 2019

Good customer service.Elizabeth is an excellent Sales Associate.

Jane Kraft

Sep 13, 2019

Elizabeth was patient and kind. She knew when to help and when to give me space to make decisions.

Adrian Cortez

Sep 12, 2019

Q is the greatest service we have had !!!

V Bennett

Sep 08, 2019

Thank you, Oliver and Q, for providing me with World Class Customer Service this afternoon! 🙂

Heidi Hart

Sep 07, 2019

Greeted with friendly service and the sales team are not constantly pushing you or on top of you. They leave you to browse and let you know you are there If you need them.

Kim Smith

Sep 06, 2019

Q was top notch!!! She was very personable and informative. The sales team worked together to get us the best deal in town! Will definitely be back to shop!

Gabriela Gonzalez

Sep 05, 2019

Ron& Q! Were so nice to me and very helpful!

Joyland Multiservices

Sep 04, 2019

Shadeidre and Q were awesome!!!! I will be back!!!

Fishbein Oortcloud

Sep 04, 2019

*Update 9/4 two very nice gentlemen just this minute delivered my inventory in good condition* Still should not have to fight for services promised... The issue described below has now been rectified :)Well trained criminal staff, friendly service.Will NOT purchase from again. The mattress I purchased on Sat 9/1 was to be picked up on Tuesday after the Labor day holiday. Now estimated pick up date is over 100 days away (Mid/Late December) I was told by three different staff members Tuesday would be the pick up date. (Repeatedly by Sales associate Antonio Bass) a very shrewd and dishonest salesman. Calls to "Johnny" the alleged manager at the Grand Prairie warehouse go unanswered. Attempts to reach customer service by phone at US Headquarters have been unsuccessful. These people took cash money for a mattress that was destined to be a gift for my daughter. Escalation has only just began.Fraudsters must be held accountable.

Vincent McDaniel

Sep 04, 2019

Our sales person Anonio was very pleasant and helpful. Not smothering. Informative. Great experience. Our Dametra (not sure on spelling) was quick and efficient checking us out. Enjoyed experience way more than recent trip to Nebraska furniture

Tonia Bell

Sep 03, 2019

I really enjoyed Mark as my sales associate. He’s fast and friendly. I also really enjoyed Q who processed my bill,Thank you for furnishing my new home!

Lovie Anderson

Sep 02, 2019

Beautiful furniture and awesome customer service (don't forget to enjoy their baked cookies).

Jessye Rogers

Sep 02, 2019

When my daughter walked into Ashley Home Store after going to several stores, no one greeted us as beautiful and outstanding as Ms. Nelda. Ms. Nelda gave us outstanding service. We told her that we was just looking and had not been able to fine what we was looking for. Ms. Nelda was available and she gave us the opportunity to look around. I am so thankful that she offered us some others items that we did not think about but we really needed. Words cannot express how thankful we are for this wonderful and phenomenal lady who went above and beyond great customer service. When we were ready to check out, we met another great person, JP, who did a wonderful job. We was in Texas and I live in Georgia, I an only hope that when I make another purchase that I can find someone like Ms. Nelda, she is truly a loving and caring person. Ms. Nelda and JP thank you so much.

Maria Martinez

Aug 31, 2019

Very friendly and professional.

Kiera -

Aug 30, 2019

Dom and Nelly were actually quite helpful they made me more excited to furnish my home. Almost bought more than I needed!

Sonia Collins

Aug 29, 2019

I was so disappointed in Ashley. My sales person was wonderful. But customer service, communication and the delivery process was frustrating to say the least. Confusion regarding furniture arrival and rigid delivery options left me wishing I'd shopped elsewhere.

jose vadakara

Aug 28, 2019

Thank you Nelly and Dom

Nelly Montoya

Aug 28, 2019

Johnny and Q Exelent service an friendly

Antonio Perez

Aug 28, 2019

(Translated by Google) Nice furniture(Original)Bonitos muebles

Nikki Honeycutt

Aug 28, 2019

Deidre and Q were both super nice, fast and had great customer service. Made my experience very pleasant and answered all questions I had.

Natural Metra

Aug 28, 2019

Ron Wilkins & Q were great to work with. Answered all my questions and they were very helpful. If you are in DFW, visit Ashley Home Store and ask for Ron.

Cordell White

Aug 27, 2019

Q took great care of me, Carroll was a good salesman and helped me find the Bed I need for my new apartment. This is the 2nd bed I’ve bought from Ashley and have been satisfied each time.

Nadia Murad

Aug 27, 2019

Very kind, helpful and experienced staff. Carroll helped us today he is amazing, thank you.

Michael Bailey

Aug 27, 2019

Elizabeth Skala was a pleasure to work with during my purchase. Very knowledgeable about her products and asked me specific questions about my interest to narrow in on exactly what I wanted. She’s a keeper.

Garjay Zor

Aug 26, 2019

Had good customer service and was very helpful.. Nelly.. was extremely help as well as Q..

Megan Affrica

Aug 25, 2019

I would not have bought anything if it wasn’t for Nelly! She was the greatest! She was so much nicer than the other reps there. My husband and I went to Ashley furniture off of Cooper 4 times. The first time to look at couches and Nelly helped else and the second and third time other people helped us who were pushy and rude so we went back another time just so Nelly could help us buy our couch! Ask for Nelly when you are there!!

Jay McCoy

Aug 25, 2019

Joe Speaker and Q was very helpful. Will definitely come back for future furniture

Pa Vang

Aug 24, 2019

Friendly staff.

Dorothy R. Smith

Aug 24, 2019

Sales person met me at the door Ms Smith attitude was warm and welcoming and even after the purchase she escorted me to the door. She wasn’t smothering I enjoyed her sales attitude!!! Wonderful young Lady.

Susy Paneque

Aug 22, 2019

Great inventory and professional sales staff. Definitely going back!!!!

Carlos Garcia

Aug 20, 2019

Excellent attention, excellent customer service 👍

larry rivers

Aug 18, 2019

Ron, Ash and Alfredo are what customer care looks like. Very professional and patient. Service before and after the sale and very personable.

Lauren Meeks

Aug 17, 2019

Elizabeth was incredibly helpful. Couldn't have done it without her.

Terrel Earl

Aug 17, 2019

I love to buy furnitures

Taylor Heaton

Aug 14, 2019

Joe Speaker is very knowledgeable and patient. Highly recommend seeing him at Ashley’s furniture!

Alyssa Reyes

Aug 12, 2019

We visited for the 4th of July sale and bought a new power recliner sofa and some bedroom furniture. Nelly was a huge help by explaining the features of each sofa we looked at and later the benefits of purchasing the platinum protection plan.Update: I am changing my rating after delivery and subsequent dealings with the protection plan.We paid for delivery and set up- the day my new sofa was delivered, the Ashley guys set it up. Literally the first time I used the mechanical recline feature, the sofa had been placed too close to the textured wall and the leather back panels got all scraped up. If I’m paying for delivery and set up, I’d expect that the movers at least know how far from the wall to place the item for the recline feature to work!!Making things worse: I was upset but it made me glad to have purchased the protection plan. I contacted platinum warranty, and they let me know that they do not cover damage that occurs on delivery or moving!!! This one time they are going to fix it “as a courtesy.”Along with that, When making the purchase in store, one of the biggest selling points for the protection plan made by Nelly, our sales associate, was that it would cover everything including any damage done by our dog (like nail scratches or tears) that might occur, and that something could happen literally every month and we could get it fixed under the plan. This pet damage was the main reason we ended up buying the plan!! I just got the protection plan info and it literally has a list of “exclusions” longer than the inclusions, and GUeSs WHaT? All pet damage besides wetting is excluded!! I feel like this was a huge gimmick.Very disappointed with the 100$ delivery and also the fact that we were basically lied to about the protection plan.Ask to see the laundry list of exclusions before you buy it because the little flyer that they give makes it look much better than it is.

Monet Vincent

Aug 12, 2019

Glenda is absolutely amazing! I will recommend to all my friends

Lizz Aguilar

Aug 11, 2019

(Translated by Google) The person who attended me was very nice Elizabeth Skala, thanks(Original)La persona queme atendió fue muy amable Elizabeth Skala,gracias

R A

Aug 07, 2019

I’ve always had a good experience at this Ashley. The salespeople are very helpful and not pushy, from what I’ve experienced. Thanks!

Nikki Ribitzki

Aug 05, 2019

My experience with Elizabeth Skala was a pleasant one. She was curtious and kind to us. She showed us exactly what we were looking for and we were able to purchase the sofa of our dreams. We appreciate everything Elizabeth did to assist us.

Kaylee Harris

Aug 03, 2019

Thank you so much Nelly!!

Jessica Hughes

Aug 03, 2019

Great experience... great prices!!

Salah Hafied

Aug 02, 2019

Arron was very nice and professional. He helped us to ger good deals.

Kam

Jul 29, 2019

You Broke The Rules...Its July.

Aundrea Scott

Jul 28, 2019

Michael was awesome in helping me pick out a couch. He was patience and made sure I got exactly what I wanted.

Amber Jackson

Jul 28, 2019

My experience was excellent. Aaron was my salesman and from the beginning until the end, he was a pleasure to work with. He was very knowledgeable about any questions that I had. I never felt pressured and he always gave me my space while I was browsing and was there anytime I needed him. My husband and I are happy with our purchase. He was amazing to the very end. I definitely recommend shopping at Ashley Furniture Store.

Cynthia Alvarez

Jul 27, 2019

I never comment on anything but I think it's important for everyone to know, NEVER order from Ashley! They're horrible! The furniture is beautiful. However, I ordered my furniture June 9th, it's July 26th and I still only have half of my order! They pushed back my estimated arrival date 4 times. They initially told me June 25, then July 7, then July 13 and then July 27! They didn't want to deliver any of my order until they could deliver it all at once! Meanwhile I'm in my brand new home with no couches or even a bed to sleep on and they wanted me to wait another 2 weeks to have everything delivered! They finally agreed to make 2 separate deliveries so I could at least have a bed to sleep on BUT they wanted to charge me for the second delivery! It was absolutely ridiculous and frustrating! The manager finally agreed to waive the fee but now I'm dealing with a nightstand that was broken upon delivery and them wanting to postone my couches being delivered another week just so they can deliver the nightstand with it! Now I'm looking at my couches and nightstand not being delivered until about August 8th unless I'm willing to pay for an extra delivery! That's an entire 2 MONTHS after placing my initial order!! This company has absolutely ruined the excitement of buying and furnishing my first home! I will never buy from them again and would tell anyone not to either!

Phillip Edwards

Jul 21, 2019

Elizabeth was very helpful. She helped us narrow down our tastes in a new dining set. She gave us time to discuss our purchase privately when we needed it. Highly recommend Ashley's and Elizabeth for your furniture needs.

Patricia Davis

Jul 20, 2019

The customer service provided by Shadeidra was perfect.I will be back.

Hilda Guajardo

Jul 20, 2019

Do not buy leather couches from them. My husband and I have bought from Ashleys in numerous occasions . We decided to throw out our old fabric couches and switch to leather so we went to Ashleys. When we received them they were torn. The springs were coming out of the back ends too!. So it took another 2 weeks to recieve the replacements. When the delivery guy came to switch them out , there still was a tear on the replacement. So it took another 2 weeks for another replacement. Will never come back again.

Angie Salinas

Jul 14, 2019

We did some shopping there today and it was our first time at this store. We were totally amazed at the layout of the store and the friendliness of the sales associates. After having visited four other furniture stores, this was our last stop and it was the best stop - we should have stopped there first - Elizabeth Skala, our retail sales associate, was very knowledgeable, friendly and very personable! We definitely recommend this establishment.

Cynthia Lara

Jul 13, 2019

Elizabeth Skala was very nice! She greeted me within seconds of entering the store and was very helpful in finding us the perfect recliner that met our needs and budget. I highly recommend this store and her help! Excellent customer service! Thank you!

Jeremy P

Jul 13, 2019

Had a great experience, the staff was very helpful. Just wish they had more options for boys bedroom sets. Only 1!

Carolyn Wimbley

Jul 08, 2019

Great store and very reasonable prices. Valerie B. was awesome, very friendly and most of all very helpful! I will definitely be back !!

Greg Nunn

Jul 08, 2019

Valerie was awesome, knowledgeable and patient in getting my daughter her new bed. Thanks Again

Jacqueline Kennedy-White

Jul 06, 2019

I rate our experience from the moment we entered the store until we left with 5 stars. Our associate, Elizabeth Skala, provided outstanding customer service. She is very knowledgeable and has a positive and friendly personality. The atmosphere of the store was warm and inviting and the other employees were also friendly and courteous. Elizabeth made sure that we were totally satisfied and exceeded our expectations in customer service. We also received a warm greeting and excellent customer service at the checkout from Lily. I highly recommend the Ashley Furniture HomeStore if you are looking for excellent customer service and high quality furniture with great prices.

Rebecca Ray

Jul 06, 2019

Book sale going on this weekend

Keybirlin Garcia Perdomo

Jul 05, 2019

Really appreciate Valerie and her help! I got the bed set I wanted really fast and easy 😊😊 thank you!!

Yesenia Zavala

Jul 05, 2019

We came in to buy a dining room set for the July 4th sales. Dave Ziehm was great in helping us. He helped us price match the set with a quote we got online. I recommend you ask for Dave when coming into Ashley.

JoAnn Hooks

Jul 05, 2019

Lots of beautiful furniture to choose from. Lots of sales personnel. Reasonable prices.

Tonnie James

Jul 05, 2019

It was very refreshing to find a sales person that was willing to help and Elizabeth was that person. We had been to several other furniture stores and it was so good to have someone to make us feel like we were not a bother. My daughter was purchasing her 1st adult bedroom set. We are all very pleased and happy and it all because of Elizabeth. I love Ashley furniture store.

_SmokingAces

Jul 05, 2019

The store was very nice, had a nice layout, and everyone was nice and friendly. As soon as we walked into the store, we were greeted by David Beck. He let us know about all of the store details and how to best navigate when looking from dining room tables. David also carefully explained the holiday sales and answered all of our questions (and we had a lot lol). He gave my wife and I plenty of space to look around hassle free, and when our daughter got fussy and hungry, he offered to provide us a room for privacy. When we were ready, he helped us checkout and carefully explained everything from payment to delivery and everything in-between. We will absolutely be returning customers to Ashley’s furniture and hopefully David Beck will be there to assist us again!

Sherri Washington

Jul 04, 2019

Elizabeth Skala was very patient, helpful, & knowledgeable. Friendly & qualified service without being pushy.

Dave Githens

Jul 02, 2019

Valerie B. and JP were quick and professional! Great experience!

Tara Mapes

Jul 01, 2019

Worked with Elizabeth Skala today in purchasing our new couch for our TV room. She was very welcoming and informed us of specials they had going on. She allowed us to look around at our own pace and was not too pushy or over overbearing. She was very pleasant to work with and we are looking forward to receiving our purchase.

William Enlow

Jul 01, 2019

Carroll did a great job getting my wife and I taken care of in a quick and efficient manner.All around it was a pleasant experience.

Rob

Jun 30, 2019

Beautiful furniture! Its a franchisee not a corporate location.

CB Yancy

Jun 29, 2019

My fiancée and I imagined that it would be difficult selecting patio furnishings to entertain our guests for the 4th of July holiday. However, the Ashley Homestore team made the experience quick, easy and enjoyable for my family and I. We appreciate the Arlington Ashley Homestore location for making this a remarkable buying experience. Thank you!

lee miller

Jun 29, 2019

Valerie was a fantastic sales person. She gave us needed space yet was still available to answer questions. She even helped us get a repair done on a product that we assumed was out of warranty. She provided excellent customer service. We also got the couch we wanted at a fantastic sale price!

David Beck

Jun 29, 2019

Nelly

Professor Makkieh

Jun 28, 2019

Great experience. Joe at the Arlington location worked patiently with me and made it a smooth and stress-free transaction.

Cornelia Hayes

Jun 27, 2019

Nelly was amazing and very helpfulI will recommend her to my friendsThank you for good experience I had

Kay Thomas

Jun 26, 2019

Staff was very knowledgeable and friendly. Diedra and Ron were especially helpful.

Meeks 2018

Jun 24, 2019

We were cared about.Five star treatment from the moment we walked in the building. We were cared about to the door!Thank you.

coco newman

Jun 23, 2019

Service is great.

Diana Rodriguez

Jun 23, 2019

Great Customer Experience, the place is always neat and clean.

Stacy Dean

Jun 23, 2019

Jessica Smith was fantastic and showed everything in the store that would work for our situation. Could not have asked for a better sales rep! We will be back!

S. Bonds

Jun 22, 2019

Elizabeth was very helpful, knowledgeable and made the purchase of our sectional very easy.

Zuleima Martinez

Jun 22, 2019

(Translated by Google) The service they give is garbage. If a vendor says something better, it's true. They put me a protection plan that was $ 200 dollars and now when I want to use it after 1 year they tell me that it is not so it does not cover what they said I will not pay $ 200 dollars for a garbage that was not sold to me like that. Damn liars. I will never go back(Original)El servicio que dan es basura. Si un vendedor dice algo mejor k sea verdad. Me pusieron un protección plan que eran $200 dólares y ahora cuando quiero usarlo después de 1 año me disen que no es así k no cubre lo que dijeron no pagaré $200 dólares x una basura que no me lo vendieron así. Malditos mentirosos. Jamás regresaré

Lamidi Mutiu

Jun 22, 2019

Dave ziehm and Jennice , excellent service

Deborah Wilkerson

Jun 20, 2019

Aaron and Tonya were the best...

Christina Espinoza

Jun 19, 2019

Just had my furniture delivered and wow! Those guys were amazing, literally installed a king size bedroom set and a large dining room table with 8 chairs in less than 30 minutes! I was very impressed! On top of all of that our sales guy Eric Toops from the Arlington, TX location was amazing! After ordering my furniture from him, he kept in contact with me and made sure my furniture would be delivered at my convenience! I will definitely be returning to purchase more items from this store!

Millie R Barrera

Jun 18, 2019

(Translated by Google) Very bad furniture quality !!!!! I had a very bad experience !!!! I don t recomend this furniture. I bought a modular room which came full of defects, creaked all the wood and came torn and torn fabric, fortunately I had insurance and it took like 2 months to come to repair it since I had not 6 months that I just bought it, finally it came a person to check it opened it completely and did not do anything, ordered some parts and left all my new floor of grated wood with the staples of the room. Report what happened day Until today no one has been responsible speak to the offices of Houston that the manager in charge all the time was on vacation. I was left with a room of very poor quality and a floor grated by the negligence and poor quality of this product. Honestly this furniture does not deserve a star.(Original)Very bad furniture quality!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡I had a very bad experience!!!! I don t recomend this furniture. Compre una sala modular la cual salió llena de defectos, rechinaba toda la madera y venía rota y rasgada la tela, afortunadamente tenía aseguranza y tardaron como 2 meses en venir a repararla ya q no tenia ni 6 meses q la acaba de comprar, finalmente vino una persona a revisarla la abrió completamente y no le hizo nada ordenó unas partes y se fue dejándome todo mi piso nuevo de madera rallado con las grapas de la sala. Reporte lo sucedido día Hasta hoy nadie se ha hecho responsable hable a las oficinas de houston q la manager encargada todo el tiempo estuvo de vacaciones. Yo me quedé con una sala de muy mala calidad y un piso rallado por la negligencia y mala calidad de este producto. Honestamente esta muebleria no merece ni una estrella.

Chasity Roye

Jun 18, 2019

Disappointed in the lack of communication regarding my order delivery. I was told one date when we ordered the living room set, and then I call and the date is pushed back for another month. Not once did we get an apology for the delay. Hopefully the couches will be delivered tomorrow, we will see.

Rachel Tims

Jun 17, 2019

Great customer service and wonder products. Mark was patient, funny, and knowledgeable of all of the products. Thank you, Mark for taking out the time to help me find the right furniture for my new home!!!!

Elizabeth Venegas

Jun 15, 2019

Excellent service from Fave and Jennice

Dane Beasley

Jun 14, 2019

Dave was extremely helpful and very detailed during our visit. Definitely would recommend.

Harvey Jackson

Jun 14, 2019

Ashley is the best ever and the customer service is excellent and Allen was great.

Melody Nelson

Jun 12, 2019

Too expensive...

Paulo Betancourt

Jun 08, 2019

We came in just to see what Ashley’s had. We already picked out some furniture at a different place and wanted to double check what options were available at Ashley’s. Well, Elizabeth showed us a sofa and love seat that had the style we were looking for. In addition to that, she helped us pick out a great entertainment console and matching book shelves! We can’t wait for our furniture to be delivered. The only drawback is that we have to wait for our furniture to get made and delivered!

RN_2000

Jun 06, 2019

I enjoyed working with Dave and Yesly. They were both friendly and accommodating. I would definitely highly recommend this Ashley location!

Kevin Sweitzer

Jun 06, 2019

Mediocre furnishings... annoying "used-car salesman" strategy the salespeople use. I was basically chased around the showroom.

Vic Tor

Jun 04, 2019

Valerie was very helpful and amazing. Sabrina checked me out and had a great attitude.

Lauren

Jun 04, 2019

Caring service from Nelly!

Jon Dudney

Jun 02, 2019

It's usually a dredge to go furniture shopping. However, a recent visit to Ashley's Homestore 1530 West I-20, Arlington, TX. was a welcome change of pace. The wife and I were met at the door by Salesman (Ron Wilkins). Ron was truly a pleasure to do business with. His happy go lucky attitude, no pressure sales approach and willingness to do everything possible to insure that you were getting the best deal possible. Marks him as a rare bread in retail sales. We purchased 3 large recliners and a couch. All of which were delivered on the date and time they were projected to arrive. Kudos to Ron he stayed in contact throughout the entire process and even checked with me to ensure the items had been delivered.

Willie Ware

Jun 02, 2019

When we arrived Michael Kelly Greeted us and was very professional, knowledgeable and energetic. He made sure that we had a great experience picking out furniture for our new home. He was able to answer all of our questions about making the right furniture selection based on our home. I am definitely coming back in the future and work with Michael and refer friends and family..

Jamila Obsiye

May 31, 2019

Great service and quality items.

Michael Anderson

May 31, 2019

Walked in and asked about floor lamps and she sent me next door. Even though they had lamps everywhere. Guess my money isn't good enough.

Syed Raza

May 31, 2019

Nice store to cater your furniture needs. Reasonable prices and excellent customer service are.

william scales

May 30, 2019

Nelly was great.

Andre Young

May 28, 2019

Valerie was very helpful and s great sales person. Sabrina checked me iut fast and quick

Jose Alvarez

May 28, 2019

Ask for Nelly when your coming to shop! Absolutely hands down the best rep we’ve ever had!!She helped us find the best quality pieces!!Thank you!!

Todd sadi

May 27, 2019

Valerie was very informative very helpful

Christie Williams

May 27, 2019

Awesome experience with Elizabeth Skala at the Arlington store. In and out with the perfect bed!

Maria Ramirez

May 27, 2019

Never thought I would shop here to be honest, but I’m glad I did. Jessica was amazing seriously gave me the information I needed. Everything was so fast and easy! I’m very satisfied with the service that was provided to me, thank you Jessica! I will be back soon!

Somadina Umeh

May 26, 2019

Valerie was awesome and so helpful! If you ever stop by the store make sure to ask for her! Thanks again for the help Valerie!

Beatris Hayes

May 24, 2019

Cornelia was extremely helpful and knowledgeable about all the furniture, especially about tempur pedic mattresses. Will definitely come back and purchase it.

Brooke Tucker-Corbett

May 23, 2019

Elizabeth is always so helpful! We will definitely be back to work with her on all our future purchases.

Josh & Whitney Hall

May 22, 2019

Dave was a huge help! He worked with us for quite a while to find what worked best for our new home!

Mary Ransom

May 21, 2019

Great staff, price and customer service.

Mea Jent (mj)

May 20, 2019

Hard sale from the moment you walk in. It is impossible to shake the sale people. I just want to look, I want to sit and try things out, I want to figure out what I am doing before I want you to "sell" me everything I'm sitting on or stopping to look at. They also don't offer free delivery. So be prepared to pay $100 to have something delivered.

Audree Tee

May 20, 2019

Went to the store to look around and was greeted by Valerie. She had such a great personality and was very easy to talk with. I ended up buying from her. She is great if you need help I recommend her. Thanks for all the help

Angel Malone

May 19, 2019

Elizabeth is the best. She walked through and answered every single question and was patient with me. Amazing job and I can’t wait for delivery.

Christopher Smith

May 19, 2019

Dave was great, fast, courteous and efficient.

Austin Mcdonald

May 19, 2019

Nelly was very helpful we old her what we were looking for and she pointed us to a few spots in the store, and we found the couch we wanted. continued too look through the store bet ended up getting the first couch.

Josh Vetrano

May 18, 2019

Had another positive experience with Ashley's. Eric was great at interpreting our criteria and matching it up with just the right furniture for our remodeled kitchen. He also helped us with an accent chair and side table a couple of months ago. And if you ever need a mattress, he's your guy. Ask him for the zero gravity demo!

norma garcia

May 17, 2019

Dave it's such a great guy showing us the furniture and he is so funny come and see him at Ashley furniture...

Tim Cameron

May 17, 2019

Dave was awesome

Scott Weigand

May 13, 2019

Awesome. Prices, service and selection were great. Elizabeth is AWESOME!

Nathaniel Johnson

May 12, 2019

Quality furniture for a quality price with exceptional employees. Had a great first experience. The sales rep wasn't forceful in his suggestions and gave me great feedback on what I should purchase.

Jewel Schuller & Calin Gibbs

May 12, 2019

Great deals

Nancy Bustamante

May 11, 2019

Fantastic service great selection our salesman Tom was very knowledgeable about the furniture and not once did he try to sell us additional coverage for the furniture if we did not want to. Definitely a pleasurable shopping experience

michael merritt

May 11, 2019

Valerie was great! She actually moved mattresses around so we could get the right feel with the right adjustable base. Couldn't be happier!

Rachel Lange

May 10, 2019

Jessica was a huge help!!! Super professional, super friendly! We were very undecided about everything and she helped us patiently and kindly!

robert l fox jr

May 09, 2019

Elizabeth Skala was very helpful and knowledgeable. She was willing to show everything that was close to what I was looking for to help me find exactly what I needed. Thanks

Tiffany Marroquin

May 09, 2019

Wow , I am actually shocked by the kind remarks about the staff and management. If it was not for Jessica and Alfredo I would of given a zero. The aura in that place was super uncomfortable and unwelcoming. I even told my sales associates that we were so uncomfortable that we wanted to cancel our purchase and leave (which he only said “no, really? I’m shocked). Laughing at a customer is not cool. Especially when you make it obvious. However, Alfredo was really informative and he stayed with us the entire time. If I was not set on the furniture I bought I would of walked out and considering how a formal complaint goes I may cancel it overall.

Bonnie Gonzales

May 07, 2019

Valerie has a great personality. She made me feel at ease with my purchase. She also helped me put my living room together. I was lost until she showed me how to put things together. I will return and ask for her

Audree Trevino

May 07, 2019

Great experience going in to Ashley’s. I was greeted by Valerie Benitez and helped me from beginning to the end. I will visit and tell friends to ask for her. Thanks again for your help Valerie

MUDHER ALRASHADI

May 05, 2019

Excellent customer service. The staff was friendly, knowledgeable and extremely helpful.ALAN make my shopping experience amazing

Joann AF Hooks

May 05, 2019

Beautiful furniture, good service. We enjoyed our visit.

Steph Wade

May 04, 2019

Prices were higher than I expected, but nice furniture.

Amy Ginger

May 03, 2019

Prices were reasonable and the salesperson, Aaron, did not use high pressure tactics. He answered all my questions but left me time to look and make my decision.

Alan Houth

May 02, 2019

Great selection.

Osborne Knox

May 01, 2019

Great place to shop. Alan Shipman my salesman was very knowledgeable of the store and was able to get me in and out quickly.

Elviejo

May 01, 2019

Michael Kelly was awesome. Very respectful of our space when we first came in. But always ready to help with any questions. Will definitely come out to this Ashley furniture just to buy from him again.

Traci McCulley

Apr 30, 2019

Ron was great to work with!

Jackie Solis

Apr 28, 2019

Great customer service! Valerie Benitez was very helpful, friendly and courteous!

Margaret Grant

Apr 28, 2019

Nelda was very helpful when I came in to exchange my matress.. she and the manager assisted me in finding another matress of equal value. If you are looking to purchase a quality matress and are looking for excellent customer service please stop by and see the associates at Ashley Homestore off of W I20 in Arlington.M.GrantFt. Worth,Tx.

Erika Almanza

Apr 27, 2019

Entering Ashley's I was immediately greeted by Valerie. She was very energetic and helpful. She did a splendid job providing us with great deals around our price range. I would definitely recommend anyone to shop at Ashley's because they treat you like family. Not to mention, they provided us with treats, cookie and coffee. Yumm. Lol.

Denise Williams

Apr 27, 2019

I'm a huge fan of Ashley Homestore Arlington location. I've shopped here since 2012 and they have yet to disappoint me. My sales representative Elizabeth has also taken pride in the service she's given my family from selections to paperwork. She explains the products so that you understand the quality of the brand you've selected. I'm proud to call Ashley Homestore my store of choice for all my home needs. Elizabeth is a added value to this locations attraction to my family and I. THANK YOU Ashley!

Kelly Hugenschmidt

Apr 19, 2019

I went into Ashley Home Store to find a bedroom, living room and dining room set and the salesman who helped me was Joe Speaker at the Arlington, TX location. He was absolutely wonderful in helping me find the best and most affordable sets that would last me a long while (durability and style).He went above and beyond the service of a normal salesperson from start to finish. I am extremely happy with what I purchased and will definitely go back to Joe and Ashley if there is a need to purchase other furniture in the future.

Lora Handley

Apr 19, 2019

Joe Speaker was super helpful, make sure you ask for him!

Marie ONeal

Apr 19, 2019

Emmy provided me with excellent customer service and useuse information going forward. Thank you for all your help.!

Kristi Baldwin

Apr 17, 2019

Purchased my couch 32 days ago, still have yet to receive it because it was out of stock and no one cared to inform me of this until the 2nd time I'd called to inquire on when my couch would arrive. Management told me they'd pay for my delivery for the inconvenience and it'd be delivered within the first 2 days after it arrived in the warehouse. Well it arrived yesterday and now it won't be delivered until Saturday. My children and I have been unable to utilize my living room due to Ashley Furniture and their mix ups, it arrived to warehouse weeks after promised date, and now it'll be delivered days later than promised. We will NEVER purchase from Ashley Furniture again and I advise you not to either. Sales people are nice, but you may end up waiting over a month for what you want. NOT HAPPY AT ALL.

brian keith

Apr 14, 2019

If you go there make sure you ask for Ron. Went there to window shop and ended up buying a livingroom, Bedroom and office set. The prices and quality was amazing. Was super surprised about how good the value was and my wife could not stop buying. Ron took real good care of us. He was very patient was not the "pushy salesperson" and took the time to explain everything to us. He did not make me feel bad when I asked 100 dumb questions. Thank you so much Ron.

Gloria Standifer

Apr 14, 2019

Thank you Ron W! It was such a pleasure to work with you. This was our first time to Ashley. It was so much fun picking out so many beautiful things for our new home. Every one was so easy to work with. The longer we stayed the more we found that we loved! I'll definitely be back to fill up the rest of the house.

End Time Ministries

Apr 12, 2019

Jaime Hegart and David Beck both provided terrible customer service. Basically I was called in to come pick up merchandise and I was treated like I did something wrong. I will not buy anything from this store in the future. I shouldn't feel like I did something wrong because of the color of my skin.

Alan Hyde

Apr 12, 2019

Two thumbs up for Antonio Bass Sr. His professionalism and dedication to helping people find what they want and need at Ashley Home Store is to be emulated by others worldwide.

Shante Moore

Apr 12, 2019

Valerie is very help. She help me find what I was looking for. Ask for her when you go in. She has a great attitude

Neil Perkins

Apr 12, 2019

This has been a great experience, all the people in the Arlington store were more than helpful from the knowledgeable sales team to the office staff. I can't wait to get my dining set! Would definitely recommend.

Joseph Speaker

Apr 12, 2019

The Arlington Ashley Homestore is the best. Great service and huge selection for starters! The salespeople are very knowledgable and sincere.

D. Cashalle Joseph

Apr 07, 2019

I knew exactly what I was searching for when my husband and I walked into Ashley's today. Salesperson David Z. greeted us as we entered the store and explained the current sales event. He was personable, courteous, and patient as I decided on my final choices. He went above and beyond by thoroughly explaining that my account had several unused credits, from previous purchases, that I was able to apply to my balance. After making my final choice, I was introduced to Lily in the customer service area. She made the process of closing the deal EXTREMELY easy. By the time she applied my discounts, I saved HALF off my purchase! Now THAT'S a birthday bonus! We have shopped Ashley's for over 10 years, and plan to continue our relationship for years to come!

Meme_DaBarber

Apr 07, 2019

Tee is the BEST!!!!

Preciosa Diosa

Apr 07, 2019

Ibett is great to work with. Ask to work with her.

J McClure (Justin McClure)

Apr 05, 2019

This has been one of the worst buying experiences I’ve ever had. We were approved for a certain amount of financing and signed the financing agreement. The furniture is supposed to take about 4 weeks to arrive. Two weeks go by as we’re waiting for our furniture and we receive a call from our salesperson saying our financing didn’t get approved for that amount, and instead were only approved for half of the original amount. They said we would have to come back in and sign a whole new agreement. I told them I already signed a contract and got approved for a certain amount but they said they couldn’t control it because it was the finance company. They give us a small discount for our troubles. So I have to get my wife, daughter and 5 month old baby and go spend another hour up there signing new paperwork. The day our furniture arrives I call up there and they tell me that we have to come up there once again because they entered the wrong amount on the financing agreement and the financing company wouldn’t accept it. This is after I already signed a second contract and I’m again being told that it doesn’t matter if I signed a contract because they didn’t accept it. Why didn’t they call me to let me know about the issues right away? Instead I had to find out by calling up there the day our furniture arrives only to find out I would have to go out there again to spend another hour signing paperwork with my wife and 5 month old baby. I had to ask hem if they were going to do anything to make this right since we had to be greatly inconvenienced because of their mistakes. They gave me 3% off and said that’s all they could do. This will be the third time we have to go up there to sign a new contract. I just don’t understand why you have someone sign an agreement when it’s not even approved. There is no accountability here. Ashley’s Furniture does not care about their customers, only the sale. I like their furniture, but from a stand point of management and accountability it’s been a terrible experience and we will never shop here again.**Update**Ashley’s customer care team reached out to me and worked to resolve the issues along with some additional discounts for our troubles. We received our furniture and we’re very happy with it.

Stephen Dunbar

Apr 03, 2019

First and foremost, staff is very friendly. Management and staff went out their way to accommodate me. Ownership should be proud of its staff. Also, the owner himself is a very decent man and he too went out of his way to contact me regarding an issue. Great place with great furniture and staff.

Miss Shea

Apr 02, 2019

Nice people and nice setup and known for there quality

Dany Perez

Apr 01, 2019

Friendly

Akinboye Omole

Apr 01, 2019

Nice

Jackie Villarreal

Mar 31, 2019

We love Ashley's!! They've been nothing but awesome with us, especially Ron, our #1 Salesman-

john mckinney

Mar 31, 2019

Screwed us over when we bought multiple furniture sets for different rooms, Also the warranty they offer is BS it covers nothing and they almost force you to purchase it. I will never conduct business here in the future.

briana navarro

Mar 27, 2019

Carroll was a great help ! You had so many options, but i choose the one that had everything! Thank you!

T B

Mar 26, 2019

The sales lady was rushing me to buy. And gave me a much higher price on a sofa, than the advertised price. So I pulled up the correct price, then she tells me she has to check with her manager. At that point, I made my mind up to purchase online. She then, gives me her card and write her personal phone number on it and tells me, when I decide to order, to call her and she'll do it for me, so that she can get the commission. Needless to say, that never happened. I was so disappointed, I decided to purchase my furniture from another company. This took place at the Grapevine location. I hate that, because I love their collections.

Vone Dempsey

Mar 22, 2019

Thanks for a wonderful shopping experience, Nelly.

Benjamin Chagolla

Mar 19, 2019

Elizabeth skala was very helpful, knowledgeable about the furniture she was selling and got us an amazing deal!

Lisa Janiak

Mar 17, 2019

My experience at this Ashley store was wonderful!! Ron was such an excellent help! I will definitely be returning for future purchases! Between Ron's fantastic service, and the great prices, I'm a customer for life!!!

rikarya smith

Mar 17, 2019

Great customer service and excellent prices.

Jessell Hernandez

Mar 16, 2019

Elizabeth was super nice and helpful and she made the process quick and easy!

John Adeniji

Mar 13, 2019

Our salesman RJ was kind and knowledgeable and took time to show us what we wanted to see. The site has a good selection and even a broader selection online that can be ordered while in the store and still receive the store's sales price which was better vs. the internet sales price.

Miriam M saldana

Mar 11, 2019

Always so friendly😀😀

Fernando Rodriguez

Mar 09, 2019

(Translated by Google) Very good sellers and prices(Original)Muy buenos vendedores y precios

Dev Harrison

Mar 09, 2019

My first time in Ashely furniture experience was great. Lamar gave me amazing customer service and provided detailed information on the products and financing options. Lamar then transitioned me to Pablo whom also provided the same experience as Lamar. I’ll be back in a few months for my next purchase. Thank you both Lamar and Pablo!

Karen Walker

Mar 09, 2019

Cheaply made 👎

Emily S

Mar 07, 2019

Very nice funiture and things. A tad overpriced in my opinion

Tim Culp

Mar 05, 2019

The office admin Pablo was very professional and helpful

Chenille Davis

Mar 03, 2019

The selections of furniture is amazing. I forgot the sales guy's name but he was very helpful, professional, and friendly. I will be back to purchase the pullout couch sectional and bedroom set very soon.

Jim Canady

Mar 02, 2019

Emmy and JaimeWe're able to really help me out of pinchWith setting up a date for deliveryWhich fit our scheduleThank you so much

P R Parker

Mar 02, 2019

Our trip to Ashleys Furniture store was Pleasent, very professional. And great thanks to Lamar ,we found everything we needed and was quick and easy.

Laurie Black

Mar 01, 2019

There Furniture doesn't even hold up for a year. They had to come out after having it for 6 months to add foam to all our pieces because they broke down that quickly. They told us they would come out anytime and add more foam or replace it. Okay, here it is another 6 months and the Furniture is showing more wear & tear, but this time they said it's not under the 5 yrs extensive protection plan and their 1 yr Ashley warranty is over so NO we won't fix it. So basically they DO NOT stand behind their Products....It's true, you get what you pay for, their Furniture is not, is not worth a penny!!!!!!Make sure you get everything in writing, because being lied to by several Sales Reps will come back to bite you in the arse...

shunda Valentine

Feb 28, 2019

Alan was very helpful and pleasant

K F

Feb 28, 2019

Best furniture I believe there is. Staff was friendly and helpful

Bill “Catman” Catoire

Feb 26, 2019

This store has lots to choose from as far as Home Furnishings go management is friendly and knowledgeable. Easy to locate the store off the highway it's very visible.

James Edwards

Feb 25, 2019

Have a lot of holiday sales. Good service and good parking.

Melanie Gross

Feb 22, 2019

I'll be honest; I was skeptical. I'm old school and was looking for a "real furniture" store.That said, Ashley met and exceeded my expectations. From a salesman (thanks Alfredo) that was available but not pushy, to fabulous delivery men (who were respectful, quick and professional) and customer service that was friendly and helpful. I would shop here again in a heartbeat.

Heather Tunnell

Feb 21, 2019

Please whatever you do do not buy their products! Everything is particle board! They do not tell you that either! Had my furniture for 4 years already started falling apart. Stain rubs off easily! Spent a lot of money with this store very unhappy with their furniture! Customer service is terrible has taken me 3 months to try to get someone here to fix my table that is falling apart! Just go find somewhere where you can buy older furniture that is made of solid wood!

Rick G

Feb 21, 2019

Neil and Ron were terrific. We found a great sofa and dining set for our new home, and we are very happy. The team is knowledgeable and helped us make the right choice for our needs and our style.

Maria Faz

Feb 19, 2019

I'll go with 2 stars. ONLY because we were greeted and shown around once we came in. Dave showed us the price of a dining room table.... we were not there for that, but aside from that he told my husband and I that we would be getting 20% on anything because it was their sale due to presidents day. He didn't ask what our price range was just what kind of couches we were looking for. He OBVIOUSLY started showing us super expensive ones & said "This one here is my best seller you guys." Like ok we know you're lying, but that's what some annoying sales people do. He then showed us a FLOOR MODEL that was $1799, but no delivery would be included. After showing us a few more, I had to ask him to give us time alone to talk about what we wanted to do, he was like 3 feet away from us it was annoying. He said "Yeah sure no problem." He did just that, but as we were walking back to the floor display I see him from the corner of my eye following us and then says "That's a really great deal you guys! Our best seller, but it's discontinued." I had to hold it together because I was already annoyed. To finish this story, we decided why not go with the floor model we're going to get 20% off anyways, and I can see if he's willing to add the 10% off coupon I got online. When we asked he said "Oh we can't give you 20% off. The price is already knocked down." I've worked in retail for 5 years... people know that when someone is misinformed a courtesy is done due to wrong information given. He said no, so as we're walking away we see what looked like a manager ask him what was going on, Dave is pointing at us shaking his head. We left without getting anything, which is ok we went to Nebraska Furniture and we had a respectful and honest gentleman by the name of Carlos who helped us out respecting our decision.

Kyle Frazier

Feb 19, 2019

Ron Wilkins was super helpful and informative. Happy with the options that were laid out for us to choose from.

Kevin Hickson

Feb 16, 2019

I was really taken care of at Ashley Homestore. The process was painless, quick, and easy to understand. I dealt with one person Elizabeth Skala and she was phenomenal. Elizabeth was knowledgeable and really knew her stuff. She helped me pick the best quality products that were in my budget. She even was ableto help me get multiple discounts. I was excited about my purchase and didn't regret my decision after I left. Elizabeth made me feel like I spent my money wisely and I got some great looking quality furniture thats going to last me a long time.Awesome job and great experience.

Kris Mccluskey

Feb 16, 2019

Outstanding service and very professional. We will be back for sure. Ronald was fantastic.

jayme grover

Feb 16, 2019

Ron was fantastic to work with. Patient. Showed us everything we needed and answered every question and concern with ease . Ended up making a purchase today and will again in the future .

Austin Lankford

Feb 13, 2019

Antonio and Emmy made my experience great! They got me a great deal and kept me informed at every step along the way. Very satisfied.

lakiya baker

Feb 10, 2019

I went in yesterday to purchase a couch I found online. The sales rep LC was very helpful and attentive. He even saved me 100 by finding a price match that was cheaper. Pablo was also very helpful. He provided excellent customer service. My whole buying experience was pleasant.

Erica Swearengin

Feb 09, 2019

I had a wonderful experience today at Ashley HomeStore!! Carroll was excellent and very knowledge about the products. Checking out Emmy was also great! I can’t wait for my bed to arrive! I will recommend all my friends to shop at Ashley HomeStore!!

Stephen Slipich

Feb 09, 2019

Ron is the best sales person at the Ashley stor. His service was great and he found exactly what we were looking for.

Todd Iverson

Feb 09, 2019

Antonio eas a great help

Twat

Feb 04, 2019

I came a while back but still wanted to make a review. I got my couch, loveseat, and bed frame from here before the IKEA near the Bush Trumpike opened in Grand Prarie (this is a much more convenient location of a furniture store for me now) All three items were great deals and I still have them. Thanks!

Karzan Ahmed

Feb 03, 2019

Eric and Alan were really great help! 5/5 stars. Very patient and very nice. 100% recommend.

laura mclain

Feb 02, 2019

Elizabeth was very knowledgeable about the dresser and mattress I purchased. She was very personable and made visit nice. She was fantastic.

Joe Norton

Feb 01, 2019

The salesman was extremely helpful. He was interested in what I needed, and he made every effort to find it for me. JLN

Christy Ticknor

Jan 31, 2019

Just had a wonderful experience here buying a new sectional. Allen was super friendly and knowledgeable. No hassling...definitely the place to go.

Joshua Vanderburg

Jan 30, 2019

This was a pretty good shopping experience. I spent more than if I had ordered the furniture on Amazon (my particular pieces were available on there), and they charge for delivery, but Ron was very helpful and didn’t pressure me in to anything.

Nadia Stagg

Jan 29, 2019

Delivered a bed with broken drawer underneath. The Ashley guys who assembled it clearly knew it was broken, because they had to jam in there to get it to close. They said nothing, and we didn't find out until several days later, after the return window closed. I called the customer service and was told that the rails for the drawer would be sent to my house. It's been a month. Still waiting. Bed still broken.

Melissa Martinez

Jan 29, 2019

I went into the Arlington location last weekend and was greeted my Mr Eric Toops. He was amazing from start to finish and even helped me pick out the mattress of my dreams. Thank you Eric for such great customer service.

Lathonia Maloy

Jan 29, 2019

Ashley provided excellent customer service and buying options for my family. The sales associate Alfredo Hernandez was very patient and knowledgeable of merchandise. Jackie and Emmy helped finalize payment and delivery. I am out of state and they made this purchase experience very memorable. We will be back.

the bling team Team

Jan 28, 2019

We love Emmy at Ashley’s furniture she has awesome customer service. We had a problem with our order and took a long time to get it when we did get it in we didn’t get what we thought... but Emmy took care of the problem. she kept me informed of what was going on with our order called me back when she said she would and was a very pleasant person to talk to and because of her we came back in and brought a kitchen table .... THANK YOUEMMY 👍

Nick Morales

Jan 26, 2019

Lamar was a very good sales associate helped us pick out a perfect mattress for me and my wife thank you Lamar

Zary Gibbs

Jan 26, 2019

Valerie was very nice and helpful I was out in less than thirty minutes she the bomb

Eric Whitfield

Jan 24, 2019

Carroll was great!

Robert Torres

Jan 23, 2019

I've noticed a new employee, who was very kind and professional!! I believe his name is Eric Toops! I must say, the exceptional costumer service was superb!!

Jorge Aponte

Jan 21, 2019

Excellent customer service and thank you Elizabeth for everything, you did a outstanding job with us

Michelle Redden

Jan 20, 2019

Eric was awesome! Very helpful and knowledgeable; highly recommend him and Ashley’s furniture!

Carolynn Trog

Jan 18, 2019

I went in with a specific couch in mind and the thought of possibly getting a table and chairs set. Elizabeth was an excellant help and saleswomen. Her knowledge of the product that we looked at was extensive. She was kind and sweet. She listened when I told her we were on a budget and she helped us get exactly what we needed. I appreciate her! If you go ask for Elizabeth she will help you with anything you need including where to find some really tastey shrimp! :)

Cheryl Gordon

Jan 18, 2019

We were helped by Elizabeth Skala and she was remarkable, she helped us get exactly what we wanted at a reasonable price. Would recommend Ashley's and Elizabeth to all my family and friends.

Robin Norman

Jan 17, 2019

Miss glenda was amazing she was very pleasant and patient with me you ROCK!!!!!

Amy Winthrop

Jan 14, 2019

The representative in the store was so helpful and super patient with me. So happy with the experience I received. Thanks.

James Ferguson

Jan 08, 2019

We had been to the store a couple of times and had decided what it was that we wanted— We went to the store to finalize the purchase— Did not take a long time and we were out in about 30 minutes—

Doris Huffaker

Jan 08, 2019

This is a great store

Michael Kelly

Jan 07, 2019

Come in and ask for MICHAEL KELLY product specialist and let me give you the Ashley experience !

Ronald Huffman

Jan 06, 2019

I have been buying furniture from Ashley since 2008

Tiffany Brawley

Jan 06, 2019

Ron Wilkins was a awesome salesman. He was informative, knowledgeable, very helpful. Patient with me as I was trying to make my mind up on which recliner I wanted.

Kenisha Davenport

Jan 05, 2019

Elizabeth was soooo helpful!!! We’ve been shopping with Ashley’s for 3 years now!

Tonya Thompson

Jan 05, 2019

Let Me Start Off By Saying Going Into The Store There Was A Friendly Staff To Greet Me. However, My delivery was all the way wrong the foundation part of the order was never picked out by me the bed looked nothing like I ordered so I called and spoke with a customer service associate she was going back and forth with me about my order so she supposedly put operation manager Jamie on the line who was rude and she continued to go back and forth with me she its just like she was calling me a lie and nerve to hang up in my face she rude and was speaking all over me. I have nothing to do with this location in Arlington I'm getting a refund and Ashleys Furniture will never have to her from me again!!!!!!!!!!!!!!!!! I'm going to try to email the owner because I stayed on the phone with two reps and they didn't come up with a solution and I'm sick on top of all this that is going on!!!!!

Travis !

Jan 03, 2019

Had a great buying experience at this Ashley Homestore location. Eric Toops helped us out and was very knowleadgable, patient, and not pushy at all. I would recommend my family and friends to shop at Ashley’s! Ask for Eric!!!

Kathryn Hill

Jan 02, 2019

We loved that there was no pressure from the salesperson and that we were given plenty of time to look around and make a decision.

Mary Ellis

Nov 21, 2018

Ron Wilkins is the best! I actually had a great time shopping for furniture, no high pressure sales just a great guy willing to take the time to answer my initial questions weeks ago, keep in contact along the way, answer when I was finally ready to make my purchase, AND come in 2 days before the holiday when he had the week off! I sure appreciate ya Ron! You’ve gained a customer and free advertising!Update! We were in need of a new bed- Rob hasn’t changed same no pressure salesman who somehow manages to let you sell yourself and it -once again- has worked. Very personable, great guy, thanks Ron!

Yessi T

Aug 15, 2018

Do not buy the protection plans!!! I repeat “DO NOT BUY THE PROTECTION PLANS” We purchased one on our recliner and salesman stated and insisted it would cover any and everything even if our pet damaged it. Filed a claim and was told it was not covered for damage. So upset because we were lied to. What’s the point of purchasing a protection plan?! Super disappointed! Paid extra for nothing!!They have some if the nicest furniture and beautiful displays. They have so much variety and styles. They are decently priced too. I love how the associates introduce themselves, but aren't following you everywhere. We got a really nice guy names David, who was so helpful and knowledgeable. We went in for E recliner and he was very helpful. Sadly, we came out with more then we intended. The financing is so simple and takes less then 10 minutes to see if you qualify. The only issue we had was that we were supposed to go pick up furniture, but they didn't tell us it was at another location so we made 2 trips and it was time consuming. Other then that, it's one of my top faves as far as furniture stores. It's big but not overwhelming. It's clean and they offer you cookies and coffee.

Francis Brown

Nov 19, 2017

Great sale going on today

Claudia Gomez

Jun 06, 2017

Bad experiences customer service was no help at all. Wont shop there again.

Alexander Figueredo

May 04, 2017

(Translated by Google) Very friendly the best service I fall for everything I needed(Original)Muy amable el mejor servicio me a lludo en todo lo que necesitaba

Ashley Store in Arlington, TX (2024)

FAQs

Where is most of Ashley furniture made? ›

Who are Ashley Home Store competitors? ›